East Coast Advanced Seamless Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI talked with Jonathan and he offered me a $refund and a camera case I am still not happy with the fact that he doesn't see the problem with their website not stating import model or anything, he simply did it to make me resolve this issue When we were about to end our conversation he told me to be sure to go on here and note that it has been resolved They are still frauds!!! Sincerely, [redacted] ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received the camera body that I wanted - the one I saw on their website listed at $(it is still on the website at that number)I simply want the extra $that was added to the price that they have on their website refundedThe website shows a retail price of $my bill shows a charge of $if they do not wish to do this amicably then I will have no choice but to file an action in small claims court here in Indiana with the webpage print of the item and its price along with the copies of other documents such as my invoice, charge receipt showing the inflated $charge There has to be responsibility for over charging an customerIndiana requires that any company having action filed against them is required to be represented by an attorney In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As with every thing else with this company this is a lie as well!!!!! I have proof where I sent the last camera and a lens I bought back on a pay pal dispute request and they refuse to take the packagePay Pal has contacted them as wellAll this company can do is lieI have had my lawyer send them a letter of intent i've made call after call to 42st I guess I can pull phone records they just put me on hold and will not take my calls I guess my lawyer is going to have to take it to the next levelI have pay pal saying I eligible for a refund on the last camera and lens I bought all I had to do is return it 42st refused my returni have the tracking number where they refused the return [redacted] The only way I found out that everything I bought was GRAY MARKET JUNK is the last camera I bought broke weeks after owning it and I sent it in to canon other wise I had no reason to start digging in to what I was told was USA product and I thought it had a USA warranty plus the extended warranty they sold me I wouldn't know now if I didn't have a month old camera brake and I send it to canon and they told me it was gray market thats when I started looking into every thing I had bought from themUnlike 42st leis I have written proof to back up every thing i've done and what i'm saying up WHERE IS YOUR PROOF 42ST????????? I'll be sending a copy of this to pay pal as well as my Lawyer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo has issued a full refund to the customer It should appear on this credit statement any day Todd W [redacted] Reputation Rhino *** *** [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo has issued a refund to the customer Details attached [redacted] ** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

In connection with Complaint ID # [redacted] , the company issued the customer a full refund and he is satisfied with the resolution Details immediately below [redacted] [redacted] [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo issued the customer a full refund on Aug **

[redacted] In connection with Complaint ID # [redacted] , 42nd Street Photo resolved the dispute with the customer and the matter should now be closed Todd W [redacted] Reputation Rhino *** *** [redacted] [redacted]

Revdex.com: Order No [redacted] Sincerely, [redacted]

We are very surprised by the customer’s rejection of our good faith attempt to accept a return and exchange for any new product of equal or lesser value It appears there were a series of miscommunications and misunderstandings and it is our goal to resolve this issue favorably for the customer If the customer is not interested in a return or exchange, we request this matter be closed

Revdex.com: I have not seen any response made by the business in reference to complaint ID [redacted] but I was able to recover my refund from a [redacted] complaint todayI truly regret dealing with this company Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding 42nd Street Audio & Photo has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The businesses response did not address the issue at handThey only mentioned that they didn't charge my credit cardThey didn't address the fact that they have advertising on their website and attempted a bait and switch In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

In connection with Complaint ID # [redacted] , 42nd Street Photo has spoken to the customer and resolved the outstanding issues Best, Todd W [redacted] Reputation Rhino LLC [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo has issued a full refund to the customer to fully resolve this issueTransaction Details: CC Transaction CREDIT: APPROVAL:: [redacted] - Auth Code: CVV: - Amount: - Processor: - CC [redacted] Todd W [redacted] Reputation Rhino *** *** [redacted]

42nd Street Photo has issued a full refund in connection with Complaint ID # [redacted] [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo has agreed to accept a return for a full refund to resolve the customer complaint

In connection with Complaint ID # [redacted] , 42nd Street Photo has issued a partial refund and sent the customer a battery to help resolve the outstanding issueBest, Todd W [redacted] Reputation Rhino LLC [redacted] ** [redacted]

In connection with Complaint ID # [redacted] , 42nd Street Photo has prepared the following response in rejecting the customer’s request for a refund The customer purchased a Sony Camcorder from 42nd Street Photo in July and received the item several days after placing the order One month after receipt of the item, the customer sent back the item to 42nd Street Photo without prior notification or explanation and without a Return Merchandise Authorization (RMA) The 42nd Street Photo Return Policy clearly states, "If you are not satisfied with your purchase, you may return it for exchange or refund within days of receiving it and after receiving a return merchandise authorization number from 42nd Street Photo” Although the return was outside the 10-day permitted window and the RMA requirement was not followed, 42nd Street Photo contacted the customer to determine the cause of the return and attempt to resolve any issue for the benefit of the customer The customer claimed the item was not working properly In actuality, the customer had the camcorder operating on an incorrect setting Once this was explained in detail, 42nd Street Photo tested the item fully to ensure the item is in proper working condition and resent the item to the customer at the Company’s expense The customer rejected the delivery and in subsequent conversations to resolve the issue, alternatively claimed the microphone setting was not working, the cause of which was subsequently determined to be the customer’s failure to install a battery (as detailed in the User Manual) and then falsely claimed that they never ordered the item in the first place and that their credit card had been stolen Clearly, this was a blatant attempt to avoid responsibility for their purchase and the credit card company properly rejected their chargeback attempt42nd Street Photo currently has the item in its New York City warehouse location and has requested on multiple occasions for the customer to send a shipping label so the Company can resend the item 42nd Street Photo has not heard from the customer and has not received a shipping label with which to process the returnTodd W [redacted] Reputation Rhino *** *** [redacted] [redacted]