East Coast Advanced Seamless Systems

No I have not received a refund from the business yet

In connection with Complaint ID #***, the customer is instructed to send the item back to 42nd Street Photo for a complete refund

In connection with Complaint ID # ***, 42nd
Street Photo issued a refund of $to resolve the issue with the
customer. The customer is satisfied with the resolution of the matter
Best,
Todd
W***
Reputation
Rhino LLC
*** *** *** * ***
***
*** *** ** ***
** ***
e* ***
***

In connection with Complaint ID #***, 42nd Street Photo has requested the customer return the package for a refund without a restocking feeIf there are any issues, contact Jonathan D*** at ###-###-#### Todd W*** Reputation Rhino *** *** *** * *** ***
***
*** ** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been offered a credit for one of the three cards, in addition to keeping all three of the cards They say they cannot accept the cards back, even though the packaging has never been opened I find that I can buy this equivalent product from various sources on line for $each, instead of $each I still would like to return this product for a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In connection with Complaint ID # ***, 42nd Street Photo has issued a full refund to the customer Details attached.Todd W***Reputation Rhino*** *** *** * *** ***
*** *** ** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for your help. The merchant allowed me to return the merchandise and gave me a full refund (on
12/*/2015,according to my online credit card statement). I am quite certain that your investigation is what motivated them to resolve the issue
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I received the refund for the requested amounts on Friday, October ***,
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
42nd street has shared my personal information with third party including my work place so they can make my life hell, however I am not giving them a dollar of mine, they are scammersThey are advising that same product now on their website very cheap so they can do the same thing they did to me to other people, I had been receiving lot phone call from third party scammers they put my name and number including my work for people to call me I am not giving them a dollarI paid what they advertised that product for online they need to leave me aloneThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I have already talked to Jonathan D*** once, who told me they were an authorized Canon dealer, and I should register my products online with Canon as proof they were not "gray market" He said registering for warranty was not possible if they were "grey market" He provided the links and I registered Then I visited Canon's website which stated that if a company is not an authorized dealer, there is no warranty and support service would not be available 42nd St Photo is not an authorized dealer for Canon, nor for Tamron Tamron states the same as Canon regarding "grey market" goods They are bot accredited by the Better Business of New York either Jonathan called only that one time, and someone else called but left no name or number These are the only attempts to contact me I have an answering service on which their name and number could be left to return the call Again another inaccurate statement Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In connection with Complaint ID #***, 42nd Street Photo has left two voicemails without a response Please ask customer to contact Jonathan Davis, Sales and Marketing Executive Manager at ###-###-####Ext*** or ###-###-#### for further assistance resolving any issue or
complaint

In connection with Complaint ID# ***, 42nd Street Photo has sent a free battery to the customer to resolve any open issue and the customer is satisfied at the resolution. The tracking information is below: ***
* Tracking # ***

Revdex.com:42nd Street Photo has agreed to provide a full refund for the purchaseAs agreed, I have shipped the goods back to 42nd Street Photo via ***. This resolution made by 42nd Street Photo in reference to complaint ID *** is satisfactory to me and the matter
has been resolved
Thank you. Sincerely,
*** ***

In connection with Complaint ID #***, 42nd Street Photo has requested the customer return the item for a full refund Best, Todd W*** Reputation Rhino *** *** *** * *** ***
*** *** ** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Here is the tracking number for the products that were returned via *** back to the store: ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Further to our response below, the customer is also invited to come to call ###-###-#### and make an appointment with the VP of Sales and Marketing Jonathan D*** for a visit to the store to test out their camera

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI have won the credit card dispute against 42ND STREET PHOTO and have been credited for this purchaseTherefore I don't need to return the camera to this companyI, however, want to lodge a formal complaint against Adam at 42nd Street photo as he made a fake facebook account and posted a negative review on my photography business page claiming that I photographed him and was dishonest and nastyThat is inappropriate for a business to do. I have never met this man in person, I've only had the delight of him giving me the old bait and switch on the phoneThe public should be made aware of this company and their dishonest practicesI just feel lucky I was persistent enough to keep fighting with my credit card company against these charges
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have received a response made by 42nd Street Photo to complaint ID ***, the business has agreed to a full (100%) refund upon returning the delivered item and find that this resolution is satisfactory to me and the matter has been
resolved
Sincerely,
*** ***

*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** ** * *** In connection with Complaint ID # *** 42nd Street Photo has investigated the claim of this customer and found that
the client was charged the correct pricing for the products deliveredIn addition a credit chargeback was filed by the customer and after the investigation by Capital One the charges were awarded to usWe care deeply about the satisfaction of our customers and have tried multiple times to reach out to this customerUnfortunately we have been unsuccessful. We have made accommodations to try and settle this matter by lowering our restocking fee from 20% to 10%, exchanging the item for something else, or receiving a discount on items deliveredThe only way we could accept a return at this point is if all items that were sent have been unopened, unused, all manuals, cords, cables, software and strap are presentThe camera must also show a or on the shutter countIf those criteria are met we can provide a full refund on a return Our records also indicate that a second credit card chargeback has been filed by the customer which disables us from provided these options until that chargeback has been droppedPlease advise the customer that these options are available to them and we are striving for a resolution in this matter. Another notation on this dispute: The client has stated the purchase as a business to customer transactionAccording to the invoice we have on file it is listed as a business to business transaction. Please update the buyer information to show the company: Leigh Hayward Photography We are hoping we can settle this matter amicably and are hoping for a response soon Todd W*** Reputation Rhino LLC *** ** *** *** * *** *** *** *** ** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Once again ST lies!!!!!!! I have proof where we sent the camera and lens to them and they refused it!!!!! I called them about this problem the day I was told by canon this was gray market gear with no warranty THEY PUT ME ON HOLD OVER AND OVER AND NEVER WOULD TAKE MY CALL ONCE I TOLD THE FIRST PERSON ABOUT MY PROBLEM They say they told me about there policy WELL YOU ALL RECORD THE CALLS WHERE IS YOUR RECORDING I BET YOU CAN'T FIND THEM RIGHT!!!! I have sent the Revdex.com the proof in writing that show I have made contact with42ST, where 42ST refused the return, Where canon said they where going to charge me to fix the camera because it was gray market, for as the Tamron len TAMRON WILL NOT EVEN SERVICE IT BECAUSE OF IT BEING GRAY MARKET JUNK!!!!!!!!!! So all of my Tamron lens I bought from 42ST R JUNK once something goes wrong with themA usa Tamron product HAS A YEAR WARRANTY FROM TAMRON NOT A YEAR WARRANTY THE YEAR WAS A EXTENDED WARRANTY LOOK UP WHAT A EXTENDED WARRANTY MEANS!!!!!! I was told on the phone by the guy I bought it from IT WAS NOT GRAY MARKET AS EVER THING ELSE WITH 42ST THE GUY LIED TO ME CAUSE I TOLD HIM OVER AND OVER I DIDN'T WANT ANY GRAY MARKET GEAR!!!!!!!
I don't know what I can say 42ST LIES!!!!!!!!!!!!!!!!!!!!!!! I HAVE WRITEN PROOF! I HAVE WRITEN PROOF WHERE PAY PAL SAYS I DESERVE A REFUND AND IS WORKING TO GET ME A REFUND PAY PAL HAD ME RETURN THE GEAR TO 42ST 42ST REFUSED THE RETURN SO I LOST ANOTHER IN SHIPPING!!!!!!!!!!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***