East Coast Auto Mall

Review: To Whom It May Concern:I am writing this letter today to relay my frustration regarding the purchase of a used car bought by my son from your dealership in Englewood Cliff, NJ (Auto Eastern Nissan). General Sales Manager Martin [redacted].He purchased the car for $8,000.00 on Saturday, August 1, 2015 gave a deposit of $1,000.00 and it was agreed that he would pick up the car on Tuesday, August 4, 2015 after 1pm. On Saturday, David (salesman) informed us that the service dept. would check the car out completely, clean it up and it would be ready on Tuesday for pick up. We arrived around 3pm. It was explained by Mr. [redacted] that we had three days grace period that if anything goes wrong we can bring it back for a full refund. Upon leaving the dealership on Tuesday, August 4th I informed the manager we will bring the car back on Saturday, August 8th to fix the air vent and other things like the gear shift that was loose. At this time these were, the only thing visible that was wrong with the car. Mr. [redacted] did offer for Christopher to being the car in the next day but Christopher had classes to attend.On Friday, August 7th @ 6pm I noticed the check engine soon light was on and immediately was concerned. I did not attempt to bring the car in at that time in the evening because we already had an 11am appointment on Saturday morning I could address that with the dealership that morning.On Saturday, August 8th Christopher and I arrived at the dealership at 11am. I informed Mr. [redacted] about the check engine light, his next words to me was you are only covered for powertrain. I said to him that you cant sell me a car that will not pass inspection. This light came on yesterday evening and you were closed. He answered back you should have brought it back yesterday. He literally was standing there in front of us and counting the hours from when we picked up the car on Tuesday. This upset me because bringing the car back to an empty lot makes no sense. From this moment my son stated dad he is trying to make me pay for this repair. I went into the service area and the service manager check the car and told me it would cost $1,400.00 to repair the catalytic converter.Without question I was upset and informed him that this was unacceptable. I just bought the car three days ago and your multi point inspection missed this issue. It is the dealership responsibility to check the car before selling it to the public. My son and I left the dealership on Saturday after Mr. [redacted] stated he will have to speak to his boss and will call me within an hour. As of this letter he has not reached out to me nor my son. I am very disappointed with the service and unprofessionalism my 22 year old son is receiving from this dealership. I am a loyal Nissan customer this is my fourth Nissan (two maximum & 2 Infiniti M37). The first Nissan Maximum has 180,000 miles and still running. Clearly I chose Nissan because of my past experience and ownership. I was not expecting this type of service and response from a Nissan employee (General Manager) no less upper management.This unprofessionalism towards my son has upset him very much. He feels that he has been taken advantage of. My son has worked two part time jobs to save up for his first car. This car will ensure that he gets back and forth between school and work. My first words to him was get a Nissan. It is a reliable car and the organization stands behind their product. The first thing that was said to him was you missed the 3 day grace period by hours and you have to pay the $1,400.00 on top of the $8,000.00 (Cash) that he just paid for the car.I thought I was dealing with a reputable business man selling Nissan cars, I had no idea I was dealing with a snake oil salesman. I truly amazed that an organization such as yours would take advantage of a young man entering into the world. What example are they setting at this dealership? To take advantage of a young person & taking their hard earned money. This situation must be looked into and taken care of for the best possible outcome for my son. Its not all about the bottom line. Customer appreciation and loyalty must count for something. I would hate for this to turn young people like my son and others away because of unscrupulous sales people taking advantage of Americans.I look forward to hearing from you and your resolution to this situation. Sincerely,Desired Settlement: I would like the car repaired.

Business

Response:

I spoke to Mr. [redacted] yesterday. What he forgot to mention is that we had the vehicle advertised for $9995, and he only paid $7103.27 (almost $3000 discount), the vehicle is a 2005 (10 years old) and was sold with 60 days/2000 miles PowerTrain Warranty Only, and AutoEastern Nissan kindly offers a 72 hours Return Policy, no questions asked.After Mr. [redacted] and his son test drove the vehicle, the only issue they found was one of the vents was stuck, which I offer to repair at no cost to Mr. [redacted], I personally asked him to bring the vehicle the next day. Neither him or his son Christopher mentioned anything else (the gear shift was not loose at time of delivery, driving habits may cause vehicles/parts to breakdown). Our multi-point inspection DID NOT miss any issues, they happened days later while being in their possession.Unfortunately, our Return Policy does not cover vehicles 96 hours later.I did tell Mr. [redacted] I would contact my superiors and see what could be worked out to help resolve the problem but at no time I gave him a time frame of one hour.After getting permission from my superiors, in my phone call to Mr. [redacted], I offered him to pay for half of the repair, which he happily agreed and said he would see when his son can bring the vehicle over for repair. I pointed out that if he continues to drive the vehicle without the necessary repairs, other issues may arise and we will not be responsible unless is under the PowerTrain Warranty. I haven't heard from him yet, my Service Department has not received any calls from him or his son neither.If I can be of any other assistance, please feel free to contact me.

Consumer

Response:

The dealership did come to an agreement that is satisfactory to myself and my son the owner of the car. We thank you for your assistance in getting this situation resolved.

Review: I brought my 2008 Nissan Rogue (with 87,000 miles on it) to this Nissan dealership because there was a noise on my wheels when I turned the role. I explained exactly what is the problem and offered them if we can do a road test so everyone will be on the same page what I am exactly referring to. They refused and after 30 minutes I was told the technician checked my car and looks like the problem is with the passenger side front axle which needs to be replaced and it costs me around $700.

After 2 days they called me and said my car is ready. I picked up my car and they charged me $845. When I started driving in less than a minute I realized the same exact noise is still there. turned back to them and ask someone to join me with the road test so I can show him what is the issue. He agreed there is still a noise and will ask the technician to check it again.

Following business day they called me back and said they were initially fixing something else on my car that referring to another CLICKING noise on my front wheels, which I've never experienced before and now you need to replace front wheel bearings and stabilizer too and if you want us to fix the issue you initially brought your car for, you have to spend another $925 + tax.

I tried to talked to the manager and explained the situation, her only excuse was my car has 87,000 miles on it and could suffer from multiple issues and their technician diagnosed something (which apparently wasn't the issue I brought my car for) and they convinced me it was the problem, and now they diagnosed the real issue. She didn't even accept this was their technician mistake that couldn't initially diagnose the problem at first time. She told me the guy I went with road test told her that I intentionally tried to turn the role sharply to make a noise. So then how come they came up with a new diagnosis?

she offered me either I can spend $925 + tax and they fix it or I can pick up my car unfixed.Desired Settlement: I request East Coast Auto Mall Nissan Dealership admits it was their technician's fault who didn't diagnose the problem of my vehicle at the first inspection and accept the responsibility of fixing my vehicle.

Business

Response:

Please be advised this complaint belongs to Auto Eastern of [redacted]. East Coast Auto Mall sold the Nissan Franchise in February of 2015. Kindly forward all concerns to:[redacted]

[redacted] Also please remove East Coast Auto Mall from this complaint. Thank you in advance for your anticipated cooperation.Maritza Acosta East Coast Auto Mall

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. They claimed the Nissan Franchise was sold to "Auto Eastern of [redacted]" on February 2015. Revdex.com does not have that name in the list of the businesses and apparently there is no room for my complaint.

Regards,