Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Mr [redacted] is completely incorrect in 100% of his response As you can see from the attached [redacted] Activity, the payoff amount was for $9, The amount short paid was $ I too have spoken with [redacted] and they have verified that only ONE payoff request was made, by me, on August 3rd via telephone and it was good for one day only ---the amount was also MORE than the amount paid You can then see that the late charge Mr [redacted] speaks of was ONLY accessed on 8/25/2015, which is over days past the date of purchase of our new vehicle AFTER the late fee of 8/25, the balance due was $($short pay + $late fee + $interest adjustment) ---this payment was made by me only after I found out the payoff was short paid I offered to email this documentation to Belinda in the accounting department but she refused to give me her contact information so we could resolve this issue[redacted] has verified that NO ONE from AutoNation requested a payoff, so Mr***' claim is incorrect [redacted] *** has also ON MANY occasions verified this payoff was SHORTED **This is also CLEARLY noted in the account activity attached The fact that Mr [redacted] has failed to even review this information in order to confirm that indeed his accounting department made an error is egregious and offensive I have done nothing in error here and there is no reason for this dealership not to assist in the correction of this situation Regards, [redacted]
[redacted] , I’m deeply sorry about your experience during the purchase of your [redacted] this past DecemberI will be addressing the issue with both of my managersI’m not sure what happened with the $rebate you mention, but I will do some researchHowever, in show of good faith to you, I will have my office send you a check for $today Thank you for bring it up to my attention and should you need any further assistance, please don’t hesitate in contacting me directly Thanks again, Rafael [redacted] General Manager AutoNation Toyota Gulf Freeway
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I really appreciated their resolutionThe Toyota dealer provided a good service and the manager [redacted] Hill was very responsible and friendlyThank ***, thank Toyota and thank Revdex.com! [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint My stance on this issue is 100% correct and I too will not waiver Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The information that was sent to me did not give Details of what was done to my car at the Gulf Freeway store, But I did receive Details of the repairs thatwere done at the HWY-Location which is a more Professional/Honest Service DepartmentClose this Complaint as Resolved I have reviewed the response made by the business in reference to complaint ID 10568226, and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will accept the check of $From Autonation
The Package was sent yesterday, per the customer's request (overnight-via, ***-**).We have no further comment. Thank you,~ AutoNation Toyota Gulf Freeway
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As a business, you should be ashamed in the manner in
which this matter was handled. *** *** has just sent me copy of the letter they sent to your company
informing you that you did NOT in fact pay the correct payoff amount.
Amazingly, both Belinda and Eric previously claimed to have NEVER received
any notification from *** *** (blaming them for no notice). Attached
is copy of the letter. I recognize your refusal to review the supporting
evidence or the reality of the issue and admit what should have been
just a minor error that could have been easily remedied.
Unfortunately for you, the facts just do not reflect your claims. This latest letter I received from *** *** apologized for this issue, agreeing that Autonation was completely liable
for the mishap due to short-paying the balance of the loan ---supplying me with
the letter they sent you long ago to attempt to remedy the issue. They have also agreed to withdrawal the
negative report due to your company’s culpability. It’s unfortunate that your business
refused to assist in this situation because they have forever lost a customer
in me and everyone in my network
I have supplied receipts, statements, history
of activity, and letters ---all of which specifically and irrefutably support
my claim and sequence of events. Unlike me, you are incapable of
providing ANY proof whatsoever that support your assertion that this problem
was created by some fault of my own.
Your apparent refusal to acknowledge the facts is astonishing.
This should be an embarrassment to your management (and a Lesson in
Customer Service everywhere) for failure to take responsibility for a minor error and
lack of attempts to resolve it. The complete apathy I have received
at EVERY level of your organization is astounding and definitely
unforgettable.
Although
I'm glad that *** *** has recognized the injustice here, I'm very disappointed they had to do so without the assistance of the party responsible for it in the first place--AutoNation
Regards,
*** ***
The store completed the payoff information prior to contractMost importantly, *** *** received their money within the allotted time frameThe store is not responsible if the payment is late by the borrower
Revdex.com:
Auto Nation Toyota and the sales manager were very reasonable in helping me work out this matterActually, my desired resolution is what happened, Igot my vehicle back and didn't have to pay any additional fees, and we closed the original loanI thank the sales manager
especially for helping us bothstay level headed and work this matter outThey've earned a repeat customer for sure, thank you!---*** ***
We have collected the data for Ms. [redacted] and would like to try resending this info.The address we have on file is the one given in this case. [redacted] - [redacted].We would like to try sending this info via [redacted]-** this time, so please confirm the mailing address...
where [redacted]-Ex can deliver it successfully. Thank you,~ AutoNation Toyota Gulf Freeway
To whom it may concern,After speaking to [redacted], Tiffany [redacted] was already nine days past due on her account with a due date of 7/23. Shortly after she traded her 05’ Infiniti, [redacted] assessed a late fee. Furthermore, the payoff that we obtained was good through 8/18 and it did not...
include a late fee. Most importantly, [redacted] applied the payoff amount we sent on 8/13. Nevertheless, the payoff was short caused by the late fee; had the customer made her scheduled payment on time, this would have never been an issue.
The store did nothing wrong and we cannot produce a letter describing an oversight when it did not happen.
Regards,Rafael [redacted]General ManagerAutoNation Toyota Gulf Freeway
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I will accept the check of $500 From Autonation.
I’m deeply sorry about your experience during the purchase of your 2016 [redacted] this past December. I will be addressing the issue with both of my managers. I’m not sure what happened with the $500 rebate you mention, but I will do some research. However, in show of good faith to...
you, I will have my office send you a check for $500.00 today.
Thank you for bring it up to my attention and should you need any further assistance, please don’t hesitate in contacting me directly.
Thanks again,
Rafael [redacted]
General Manager
AutoNation Toyota Gulf Freeway
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
My stance on this issue is 100% correct and I too will not waiver.
Regards,
[redacted]
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.
I really appreciated their resolution. The Toyota dealer provided a good service and the manager [redacted] Hill was very responsible and friendly. Thank [redacted], thank Toyota and thank Revdex.com![redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The information that was sent to me did not give Details of what was done to my car at the Gulf Freeway store, But I did receive Details of the repairs thatwere done at the HWY-6 Location which is a more Professional/Honest Service Department. Close this Complaint as Resolved.
I have reviewed the response made by the business in reference to complaint ID 10568226, and find that this resolution would be satisfactory to me.
We confirmed with [redacted] that NO PAYMENT was received in July. Most importantly, your payment was due on or around the 23rd, when you signed on your truck, you were already 12 days past due. When we obtained the payoff, no late fee had been added. At any rate, the decision not to provide a letter is FINAL. See attached.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Mr [redacted] is completely incorrect in 100% of his response As you can see from the attached [redacted] Activity, the payoff amount was for $9, The amount short paid was $ I too have spoken with [redacted] and they have verified that only ONE payoff request was made, by me, on August 3rd via telephone and it was good for one day only ---the amount was also MORE than the amount paid You can then see that the late charge Mr [redacted] speaks of was ONLY accessed on 8/25/2015, which is over days past the date of purchase of our new vehicle AFTER the late fee of 8/25, the balance due was $($short pay + $late fee + $interest adjustment) ---this payment was made by me only after I found out the payoff was short paid I offered to email this documentation to Belinda in the accounting department but she refused to give me her contact information so we could resolve this issue[redacted] has verified that NO ONE from AutoNation requested a payoff, so Mr***' claim is incorrect [redacted] *** has also ON MANY occasions verified this payoff was SHORTED **This is also CLEARLY noted in the account activity attached The fact that Mr [redacted] has failed to even review this information in order to confirm that indeed his accounting department made an error is egregious and offensive I have done nothing in error here and there is no reason for this dealership not to assist in the correction of this situation Regards, [redacted]
[redacted] , I’m deeply sorry about your experience during the purchase of your [redacted] this past DecemberI will be addressing the issue with both of my managersI’m not sure what happened with the $rebate you mention, but I will do some researchHowever, in show of good faith to you, I will have my office send you a check for $today Thank you for bring it up to my attention and should you need any further assistance, please don’t hesitate in contacting me directly Thanks again, Rafael [redacted] General Manager AutoNation Toyota Gulf Freeway
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I really appreciated their resolutionThe Toyota dealer provided a good service and the manager [redacted] Hill was very responsible and friendlyThank ***, thank Toyota and thank Revdex.com! [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint My stance on this issue is 100% correct and I too will not waiver Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The information that was sent to me did not give Details of what was done to my car at the Gulf Freeway store, But I did receive Details of the repairs thatwere done at the HWY-Location which is a more Professional/Honest Service DepartmentClose this Complaint as Resolved I have reviewed the response made by the business in reference to complaint ID 10568226, and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will accept the check of $From Autonation
The Package was sent yesterday, per the customer's request (overnight-via, ***-**).We have no further comment. Thank you,~ AutoNation Toyota Gulf Freeway
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As a business, you should be ashamed in the manner in
which this matter was handled. *** *** has just sent me copy of the letter they sent to your company
informing you that you did NOT in fact pay the correct payoff amount.
Amazingly, both Belinda and Eric previously claimed to have NEVER received
any notification from *** *** (blaming them for no notice). Attached
is copy of the letter. I recognize your refusal to review the supporting
evidence or the reality of the issue and admit what should have been
just a minor error that could have been easily remedied.
Unfortunately for you, the facts just do not reflect your claims. This latest letter I received from *** *** apologized for this issue, agreeing that Autonation was completely liable
for the mishap due to short-paying the balance of the loan ---supplying me with
the letter they sent you long ago to attempt to remedy the issue. They have also agreed to withdrawal the
negative report due to your company’s culpability. It’s unfortunate that your business
refused to assist in this situation because they have forever lost a customer
in me and everyone in my network
I have supplied receipts, statements, history
of activity, and letters ---all of which specifically and irrefutably support
my claim and sequence of events. Unlike me, you are incapable of
providing ANY proof whatsoever that support your assertion that this problem
was created by some fault of my own.
Your apparent refusal to acknowledge the facts is astonishing.
This should be an embarrassment to your management (and a Lesson in
Customer Service everywhere) for failure to take responsibility for a minor error and
lack of attempts to resolve it. The complete apathy I have received
at EVERY level of your organization is astounding and definitely
unforgettable.
Although
I'm glad that *** *** has recognized the injustice here, I'm very disappointed they had to do so without the assistance of the party responsible for it in the first place--AutoNation
Regards,
*** ***
Is my understanding that this concern has been addressedAlso, I was made aware that the issue was regarding hubcaps and not wheels
To conclude…we accept that this conversation is now closed
Thank you
The store completed the payoff information prior to contractMost importantly, *** *** received their money within the allotted time frameThe store is not responsible if the payment is late by the borrower
Revdex.com:
Auto Nation Toyota and the sales manager were very reasonable in helping me work out this matterActually, my desired resolution is what happened, Igot my vehicle back and didn't have to pay any additional fees, and we closed the original loanI thank the sales manager
especially for helping us bothstay level headed and work this matter outThey've earned a repeat customer for sure, thank you!---*** ***
We have collected the data for Ms. [redacted] and would like to try resending this info.The address we have on file is the one given in this case. [redacted] - [redacted].We would like to try sending this info via [redacted]-** this time, so please confirm the mailing address...
where [redacted]-Ex can deliver it successfully. Thank you,~ AutoNation Toyota Gulf Freeway
To whom it may concern,After speaking to [redacted], Tiffany [redacted] was already nine days past due on her account with a due date of 7/23. Shortly after she traded her 05’ Infiniti, [redacted] assessed a late fee. Furthermore, the payoff that we obtained was good through 8/18 and it did not...
include a late fee. Most importantly, [redacted] applied the payoff amount we sent on 8/13. Nevertheless, the payoff was short caused by the late fee; had the customer made her scheduled payment on time, this would have never been an issue.
The store did nothing wrong and we cannot produce a letter describing an oversight when it did not happen.
Regards,Rafael [redacted]General ManagerAutoNation Toyota Gulf Freeway
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I will accept the check of $500 From Autonation.
[redacted],
I’m deeply sorry about your experience during the purchase of your 2016 [redacted] this past December. I will be addressing the issue with both of my managers. I’m not sure what happened with the $500 rebate you mention, but I will do some research. However, in show of good faith to...
you, I will have my office send you a check for $500.00 today.
Thank you for bring it up to my attention and should you need any further assistance, please don’t hesitate in contacting me directly.
Thanks again,
Rafael [redacted]
General Manager
AutoNation Toyota Gulf Freeway
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
My stance on this issue is 100% correct and I too will not waiver.
Regards,
[redacted]
[A default letter is provided...
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.
I really appreciated their resolution. The Toyota dealer provided a good service and the manager [redacted] Hill was very responsible and friendly. Thank [redacted], thank Toyota and thank Revdex.com![redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The information that was sent to me did not give Details of what was done to my car at the Gulf Freeway store, But I did receive Details of the repairs thatwere done at the HWY-6 Location which is a more Professional/Honest Service Department. Close this Complaint as Resolved.
I have reviewed the response made by the business in reference to complaint ID 10568226, and find that this resolution would be satisfactory to me.
We confirmed with [redacted] that NO PAYMENT was received in July. Most importantly, your payment was due on or around the 23rd, when you signed on your truck, you were already 12 days past due. When we obtained the payoff, no late fee had been added. At any rate, the decision not to provide a letter is FINAL. See attached.