Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Mr. [redacted] is completely incorrect in 100% of his response. As you can see from the attached [redacted] Activity, the payoff amount was for $9,888.28. The amount short paid was $34.11. I too have spoken with [redacted] and they have verified that only ONE payoff request was made, by me, on August 3rd via telephone and it was good for one day only ---the amount was also MORE than the amount paid. You can then see that the late charge Mr. [redacted] speaks of was ONLY accessed on 8/25/2015, which is over 20 days past the date of purchase of our new vehicle. AFTER the late fee of 8/25, the balance due was $58.52 ($34.11 short pay + $24.25 late fee + $0.16 interest adjustment) ---this payment was made by me only after I found out the payoff was short paid. I offered to email this documentation to Belinda in the accounting department but she refused to give me her contact information so we could resolve this issue.[redacted] has verified that NO ONE from AutoNation requested a payoff, so Mr. [redacted]' claim is incorrect. [redacted] has also ON MANY occasions verified this payoff was SHORTED. **This is also CLEARLY noted in the account activity attached. The fact that Mr. [redacted] has failed to even review this information in order to confirm that indeed his accounting department made an error is egregious and offensive. I have done nothing in error here and there is no reason for this dealership not to assist in the correction of this situation.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Again, astonished at your lack of attention to the matter. I NO LONGER NEED YOUR LETTER!!!!!!!! [redacted] has corrected the issue WITHOUT your assistance. It's no wonder you have no idea of what's going on within your own company. You'd have to care enough to look into it.
Regards.
Our decision is final.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Mr. [redacted] is completely incorrect in 100% of his response. As you can see from the attached [redacted] Activity, the payoff amount was for $9,888.28. The amount short paid was $34.11. I too have spoken with [redacted] and they have verified that only ONE payoff request was made, by me, on August 3rd via telephone and it was good for one day only ---the amount was also MORE than the amount paid. You can then see that the late charge Mr. [redacted] speaks of was ONLY accessed on 8/25/2015, which is over 20 days past the date of purchase of our new vehicle. AFTER the late fee of 8/25, the balance due was $58.52 ($34.11 short pay + $24.25 late fee + $0.16 interest adjustment) ---this payment was made by me only after I found out the payoff was short paid. I offered to email this documentation to Belinda in the accounting department but she refused to give me her contact information so we could resolve this issue.[redacted] has verified that NO ONE from AutoNation requested a payoff, so Mr. [redacted]' claim is incorrect. [redacted] has also ON MANY occasions verified this payoff was SHORTED. **This is also CLEARLY noted in the account activity attached. The fact that Mr. [redacted] has failed to even review this information in order to confirm that indeed his accounting department made an error is egregious and offensive. I have done nothing in error here and there is no reason for this dealership not to assist in the correction of this situation.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Again, astonished at your lack of attention to the matter. I NO LONGER NEED YOUR LETTER!!!!!!!! [redacted] has corrected the issue WITHOUT your assistance. It's no wonder you have no idea of what's going on within your own company. You'd have to care enough to look into it.
Regards.