East Payment Solutions Inc

***,
My apologies for the misunderstandingUnfortunately, I am unable to assist with the equipment lease agreementAs agents, we are the third party to the leasing companyAll decisions for the leases are made by FDGLAs for your merchant account, I am willing to discuss further options with you if you wanted to close your merchant account with EPS.
One thing I am able to do is offset the cost of the equipment through our merchant accountBy lowering your rates and fees, and possibly offering a monthly creditAs I mentioned, I attempted to contact you multiple timesI also left a voice mail for youIf you would like to discuss this further I am always availableI can be reached at ###-###-####My Name Is Michael B***, and I would be happy to find a resolution that both parties can agree onThank you and I look forward to working with you
-Mike

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***
I do not expect EPS to do anything for me at this timeMy credit was ruined and the money was collectedI just want Revdex.com help me post this complaint so others can be aware of this company and stay away from themI am sure I am not the only one targeted by EPS and ***. Please close this caseRegards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
Unfortunately, I was not expecting any good response from you, because you got bad reviews from your different customers, so I just want people to see that you have a bad customer service and your bad way of doing business, I am going to unauthorized your company to get any payment from my bankI will be ready to follow any legal action to close my account with your company
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good Afternoon,
After my last conversation with *** it was assumed that she had been refunded by the leasing company as well as the merchant processing companyIt was unknown to myself that she was not fully reimbursedI spoke with *** this afternoon and we will
square away any reimbursements this weekBoth parties are in agreement and will close out this query

Unfortunately, I do not have any other solution to offer you. You signed a legally binding contract that required multiple pages of signatures, and initials, as well as your photo ID. Given that you did not have any objections at the time of signing or delivery of your equipments I am unable to close or cancel and contracts with FDGL. It appears that this is a case of buyers remorse after you decided to switch processing companies.

Date: Wed, Feb 17, 2016 at 3:19 PMSubject: RE: [redacted]To: [redacted]@myRevdex.com.org[redacted],Regarding complaint reference # [redacted]. I have just contacted the merchant and came to a resolution. Per the merchant request, we have refunded all monies owed to the merchant for the lease and...

merchant account. We have agreed and have closed the complaint.The Revdex.com website would not allow me to reply or close the case out.Michael FCEOEast Payment Solutions[redacted]Rockville, MD [redacted](O) ###-###-####(C) ###-###-####(F) ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: [redacted] said this issue of the least deal was between [redacted] and [redacted]. That was not true. The Lease deal was never mentioned by EPS.  Your partner ** [redacted] picked the busiest lunch time  walked in and asked me to sign. He said I need to sign this part to complete the switch.
EPS had never mentioned to me about [redacted] with a very expensive noncancelable  lease. Beside they were trying to hide it from me. Later after I found out about the lease and the money drawing out from my account to [redacted] I was very upset and questioned EPS then [redacted] told me that the rate that I got from EPS is very low and that
is the only way EPS would make money what...? Cheating and scam is the only way to make money? OK let me put it in a simple ways:
1. I already have a credit card machine why would I need to leased the same one from [redacted] ? your answer my machine would not work with your system.
2. The credit card machine [redacted] only cost new $250.00 to buy why wolld I leased it for 100.00 plus tax and insurance 109.00 a month if I knew it?  EPS was trying to hide it from customer like me.
3. [redacted] was never my problems because [redacted] was never contacting me and I had never contacted [redacted]. I was never knew about [redacted] and EPS never told me anything regarding the lease deal with [redacted].
4.Every one knows that [redacted] scamed thousand of pepple and small businesses with bad noncancelable lease deals but with the help of company like EPS .
[redacted] said the problem is between [redacted] and [redacted]. Well [redacted] your partner [redacted] and your company EPS was the one handed me this deal. It came directly from you not [redacted].
I ended up with a bad credit and had to settled and paid [redacted] $6000.00 for a six month least of a $250.00 machine.  I wonder how much [redacted] pay you each time you help them get someone into this kind of deal. How much [redacted] paid you from the $6000.00 they got from me?
If you were hoest you would made more money from my business over these years. But of course It was your choice .
Regards,
[redacted]

As all merchant contracts, they are a three year obligation. This is communicated to every business owner at the time of sign-up. You also signed for an equipment lease for your terminals which is non cancelable for the full term.
You also called my office and spoke directly to me and did...

not mention any of these issues in the form of a complaint or problem. We spoke on the phone regarding your tax information that you misplaced and I provided you with all the requested information in a timely manner. I apologize if there was a miscommunication between our sales team and yourself.

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: they haven't contact me. I just want them to take me out of this 48 month contract there's no way I'm paying over thousand dollars for something I already had . Please take me out of this company they keep charging me taking out from my bank account. 
Regards,
[redacted]

Sorry for the delay in response. We have been in direct contact with this merchant. All issues have been resolved. The merchant wishes to remove her complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

It is my understanding that this has been resolved with our customer service department and the merchant. I have attempted to contact the merchant to discuss this complaint but have been unsuccessful.

Date: Wed, Feb 17, 2016 at 4:09 PMSubject: [FWD: [redacted]]To: [redacted] <[redacted]@myRevdex.com.org>I've reached out to [redacted] about his Revdex.com complaint. The 2 solutions we came up with are as follows: The first solution would be for us to completely dispose of his lease...

agreement and [redacted] will continue to pay his old leases and use our current services. The second solution would be for [redacted] to keep his leases with his old company and ours BUT I will lower his rates to remove virtually all of our profit, saving him around $45-$50 per month. This rate change will not only compensate for his lease payment but it will also provide him with additional savings that will remain in effect for the entire duration of him using our merchant services. He said he appreciated the response, and he was going to look over both deals with his partner and get back to me personally. He also informed us we could close out the Revdex.com complaint because we would be dealing with him directly moving forward to come up with a solution.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
First of all, he mentioned I contracted 1/3/11 for 48 months for my previous machine. That means lease will be finished 1/3/2014.
But he charged until 12/1/2014. So he extra charged $641.10 (($47.95+tax) X 11 months). I have bank statement.
And I never asked new equipment at all. But he came and asked sign (for second machine)some contract(Never explained about new contract. Just free charge whenever I terminate).
If you see the contract, only one person handwriting, he asked just sign & everything on the contract paper were blanked. (I will send contract paper by mail)But right now leasing company ([redacted] leasing systems,inc) asked I have to pay until lease terms (6/4/12 to 5/1/2015 for 48 months)
But since I sign contract , he charged two machines (one for $47.95+tax & $70+tax). So I called to Mr Mike why charge two machines even I just use one machine.
He said that he will money back $70+tax every single month until I use.
And he sent mail about Adjustment Transaction Listing( Iwill send copy by mail). But I talked to my lawyer last week showed paper which he sent to me that he gave to me my money back.
But that is not a proof that he send my money back at all. So Mr. Mike should explain exactly how much he gave to me money back since 6/4/2012.
I will attached my bank statement & his Adjustment Transaction Listing, but you can check the date which Mr. Mike send my money back date I couldn't see any $79.15 deposit in my business account.
Also common sense person will you gladly pay two machine charge? Just he said he will money back another extra charge every single months.
And finally I contacted Mr. Mike before I  closed my business I will leave machine to my next door. And he said ok. But he did not mentioned I have to pay $70+tax until this May.
Anyway he had to pay rest of payment. Because he has to money back for new machine.Also When I signed new machine he said that any time free of charge for termination.
So I reject his business response. If he do not finish everything clear, I will suit him fraud contract & fraud receipt([redacted]).

Dear **. [redacted], 
 
Attached is a copy of the Complaint, along with my response to you dated June 6, 2014.  I have no
more information to share with you.  We've provided the facts of this case, and I stand by my statements in the above mentioned response.  If **. [redacted] wants to contact me directly to try to resolve this matter, please have him
call my office at [redacted] . 
Thank you. 
[redacted]
CEO
East Payment Solutions
7361 Calhoun Place Ste. 580
Rockville, MD 20855
(O) ###-###-####
(C) ###-###-####
(F) ###-###-####

From: <[redacted]@eastpayments.com>Date: Tue, Mar 31, 2015 at 9:25 AMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted] was a customer of east payments solutions from 1/3/11 to 1/22/15. From the beginning **...

[redacted] agreed to pay an equipment lease of $47.95 for 48 months in exchange for a significantly lowered processing deal. For almost a year and a half this was an agreeable arrangement until on 6/4/12 [redacted] requested a new machine from east payments. At this time he signed a new lease for the equipment at $70 for 48. In October of the same year [redacted] called East Payments and stated that he was upset about having to pay two leases. In light of this fact and because we wanted to ensure his satisfaction east payments agreed to refund [redacted] for one of the terminals on a monthly basis for as long as he was processing with us. This was in no way an assumption of the lease as all lease agreements are between the Business ( [redacted]) and the lease company ( [redacted] leasing). East Payments refunded [redacted] $1820.45 during the time he processed with us. This was above and beyond our responsibilities as his service provider. As far as returning the equipment [redacted] did not contact us until after he had closed his business and instructed east payments that he had left his equipment with the business owner next door. Again above and beyond our responsibility to this merchant we collected the equipment and sent it back to the leasing company to which he is still in contract. [redacted] never called east payments to express his concern in this matter after closing his business. This complaint is the first we have heard about it. East Payments did everything in our power to satisfy this customer during the almost 4yrs he processed with us. The terms of these lease payments were never in dispute until he closed his business. That said the leases themselves are between [redacted] and the lease provider not east payments. We have closed his processing account. As far as east payments is concerned our responsibilities to this customer have been met. [redacted] should contact [redacted] Leasing in order to close these lease accounts.Michael F[redacted]CEOEast Payment Solutions[redacted]Rockville, MD [redacted](O) ###-###-####(C) ###-###-####(F) ###-###-####

[redacted]The Revdex.com
re: Consumer Complaint #[redacted]
Business:  [redacted]
Owner: [redacted], VA [redacted]
Phone: ###-###-#### 
Dear **....

[redacted],
On May 23, 2014 we received the above Merchant's Complaint to the Revdex.com. 
I apologize for not getting back to you within ten days as I have been out of town and unable to
research the facts of this matter until today.
East Payment Solutions, Inc. is in the business to provide merchant processing services.  We are a
registered ISO/MSP of [redacted] Bank, N.A.  and [redacted] Corp.  [redacted] signed an agreement
with East Payments to provide these merchant processing services on March 6, 2012.  The contract
documents include a Merchant Processing Agreement, Personal Guarantee, and Program Guide
Confirmation Pages that were signed, and initialed by [redacted].  
Our Company worked to maintain a good business relationship with this Merchant, providing competitive
rates and excellent customer service.   When any processing/transaction issues, questions or concerns arose, 
I personally, or my staff, worked closely with [redacted] Corp. on [redacted]'s behalf to resolve these matters.  
The equipment mentioned in this complaint, was leased by **. [redacted], on March 6, 2012, through a
Non Cancelable Equipment Lease with [redacted], Inc.  This lease is between **. [redacted] 
and [redacted]. Inc., New York, NY, ###-###-####, not with East Payments.  
**. [redacted] signed and initialed a 6 page Lease Agreement, Delivery and Acceptance Receipt for this
equipment.  
I personally spoke with **. [redacted] on numerous occasions about his Merchant Processing Services
and Equipment.  East Payment Solutions offered [redacted] very competitive rates.  In fact, 
when [redacted] cancelled their Processing Account in September, 2012, **. [redacted] spoke to me
about working with him in the future for a new restaurant he was opening. 
I will be glad to provide **. [redacted] a copy of the Documents he signed.  I can be reached through 
our Headquarters Office at ###-###-#### if you have any questions.  Thank you.
[redacted], CEO
East Payment Solutions
Rockville, MD  20855
[redacted]

Review: My signature was falsely put on a contract for a lease of a credit card processing terminal and was sold to another company [redacted], I never agreed to a 4 year lease at $80 for terminal that costs $350 brand new. [redacted] would not accept responsibility or make things right I have hired a lawyer but [redacted] has been making millions by doing this for years.Desired Settlement: I want to be released from my forged contract and receive an appology for the hell I have been put through since January.

Business

Response:

East Payments takes fraud claims very seriously. As this merchant has stated that her signature was falsely put on the contract I have requested a copy of all original paperwork. I will personally review and respond ASAP. If [redacted] would like to talk to me directly Im available 24-7 on my cell phone. ###-###-####