East Valley Property Management

That should do it! Thank you very much for this and everything else! You have been an absolute pleasure to work with! I wish you well.

Overall, I would like to say that our experience has been very pleasant and satisfactory since 2009, and should the occasion arise, I would not hesitate to engage your professional services again. Thank you for your consideration.

I do certainly want to thank you for the excellent service your company has provided me in my absentee ownership. You have cared for my property diligently, leased and managed it faithfully and relieved me of the lion's share of the burdens of being out of state while keeping a home in Arizona. If there's anything, I can do to encourage others to entrust their property to your care, please allow me to do so.

Thank you to Bailee, she is such a sweetheart. Very quick to respond, and such a great asset to East Valley. She is truly a gem. Keep up the good work! I look forward to talking to her again, she is the BEST!!!! Thank you!

We are in receipt of this rebuttal and have responded to the original complaint as soon as we were made aware of it.  As we previously expressed, we are sorry that [redacted]’s hold this view of our company and that EVPM works rigorously, in consultation with the homeowner(s) and the various 3rd party vendor contractors, to ensure that this property and all of our properties are maintained to a high standard and repaired, when needed, within appropriate time frames.  The move out inspection shows that the items charged to the [redacted]’s security deposit were needed as evidenced in the provided photos.  Also they have contradicted themselves and admit in their statement that they expected to be charged for “carpet and general cleaning”.  Items charged to their security deposit were repaired using 3rd party companies at industry standard prices and we find that tenants who are not familiar with home repair are usually surprised at the cost to hire 3rd party vendors.  So it is understandable that they may be frustrated at the cost.  However, EVPM cannot control repair prices and cannot be at fault when repair services are needed. We have looked for and did not see any means to resolve this complaint.  We are, therefore, left to assume that the Revdex.com has been used as a platform to discredit our company to display grievances based on personal feelings rather than recorded facts.  For example, they complain that the carpet was cleaned for them the day before they moved in (just let that sink in for a minute).  In the Arizona heat this is more than enough time for the carpet to dry and we do this all the time to ensure our tenants have the cleanest carpet possible.  They then admit that they expected to have carpet cleaning deducted from their deposit because they did not have it cleaned when they move out (this is a stipulation in the lease agreement).  In addition, they claim that they meticulously cleaned the home before they moved out and then admit that they expected to have house cleaning deducted from their security deposit.  Often we take the high road and settle disputes even when we have no fault.  However, in this situation we have reviewed these claims and stand by the actions we have taken.  We are likewise left feeling perplexed.        [redacted]EVPM

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First, I am quite perplexed why it would take EVPM so long to respond to this complaint, but I appreciate the feedback.  However, the photos provided do little to justify the funds that were withheld from our deposit. Frankly, the home was in 100% better condition when we ended our lease than the original condition delivered to us. We treated the house as if it was our own and spent quite a bit of money during our initial move in to clean and sanitize the home. For example, we paid several hundred dollars to have all the kitchen and bathroom tile scrubbed and power washed shortly after we received keys to the home. The tile was extremely dirty and ultimately unacceptable. This was on top of carpet that was still drying as EVPM had the carpets cleaned the night before our move in date (we saw the carpet cleaners there the night before). The home was in a neglected state and required significant cleaning that did not show any signs of a true white glove service. We even had to call EVPM to have exposed carpet tack strips addressed so our children did not injure themselves. The pictures provided are largely misleading as this was how we found many of the drawers, fans and cabinetry. In particular, the master bathroom sink had crude plywood installed to correct prior damage. While the blinds had duct tape to hold them in place, they were already falling upon our move in. The yard was kept in meticulous shape ( I spend almost every weekend trimming, weeding, and maintaining the property--just ask the neighbors), and the only picture provided was a SMALL area we converted into a garden. The large front and back yard were in excellent shape upon our move out date--far better than the shape we received it. In fact, I had to contact EVPM sevearl times to have them take care of an overgrown yard that should have been addressed prior to our move in. The garage was swept and cleaned when we left the home, and the picture seems to indicate the garage was left open for leaves to blow in. I specifically washed the garage door prior to moving out and ensured it looked better than we found it. We contacted EVMP for several issues while living in the home (including the early discovery of termites while taking care of the yard), but it was often difficult to get a quick response.  On one occasion, we contacted the emergency line about a smoke detector problem, and we did not recieve a response until the third or fourth call. We replaced any burned out light bulbs the week of our move and even set aside time to meticulously clean the home. While we did not expect to have 100% of the deposit returned (carpet and general cleanning), the condition we originally received the home is not conducive to a "white glove" experience. We took pride in the upkeep and improvement of the home we rented and do not feel EVPM maintained this same standard. Our mentality was to leave the home in much better shape than we found it, and those potential renters who visited the home in our final month agreed the home looked great. I am still disapointed in EVMP and could not use or recommend their services in the future.

Regards,