Eastern Revenue, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response does not address my initial complaintWhen contacted for the first time about this debt, I asked if this would be reported to any credit reporting agency and was told that it would notI absolutely understand policy and if it must be reported-fineHowever, Eastern Revenue needs to pull the call to ensure proper training of it's staff when attempting to collect on a debt Regards, [redacted]

11-22-To Whom It May Concern:On November 14, 2012, Eastern Revenue, (ERI) received an account in the name of [redacted] , from our client, [redacted] , (***) The amount referred was One thousand twenty one dollars, ($1201.00).On November 15, ERI sent a letter via the USPS to the address [redacted] gave our client ***, [redacted] , PA ***.The letter was not returned by the USPS.On November 27th, 2012, ERI contacted [redacted] regarding his account, and there was no commitment from [redacted] to resolve the account.From November 27th through February 21, 2014, ERI made numerous attempts to contact [redacted] to resolve the account, to no avail.On February 21, [redacted] committed to ERI to pay fifty dollars, ($50.00), monthly until the account was resolved.On March 5, 2014, ERI received fifty dollars, ($50) , from [redacted] .On April 10, ERI contacted [redacted] , to remind him of the next payment due [redacted] committed to make the payment within a week.From April 28, through August 18, 2014, ERI made numerous attempts to contact [redacted] regarding his account, to no avail.On August 18, 2014, a fifty dollar, ($50.00), payment posted to [redacted] ’s account.On September, 2, 2014, ERI contacted [redacted] , who committed to pay twice a month upon receipt of a letter from ERI confirming the arrangement.On September 16, 2014, ERI contacted [redacted] about the first payment, which had not been received, and [redacted] said he would send it the next day.On September 22, 2014, a fifty dollar, ($50.00), payment posted to [redacted] ’s account.ERI attempted to contact [redacted] from October 13, through October 27, 2014, to no avail.On October 28, 2014, ERI contacted [redacted] regarding his account, and there was no commitment from [redacted] to resolve the account.On November 14, 2014, ERI contacted [redacted] regarding his account, and there was no commitment from [redacted] to resolve the account.On November 14, 2014, ERI received a complaint from the Revdex.com, (Revdex.com) , regarding [redacted] ’s account.As of today, November 22, 2014, [redacted] owes ERI’s Client ***, One thousand fifty one dollars, ($1051.00)ERI’s client, ***, considers that amount due in full.If you have any questions or concerns, please feel free to contact me directly.Tom K.Operations Manager

I do not have a signed contract with Eastern RevenueI have never done business with this companyI am not liable for collection from this debt from [redacted] I am not responsible for this debt with Eastern Revenue

This company filed a complaint on my credit report dat*** back to I have never heard of them, have no past business with them, and have not received any communication from them, yet the continue to negatively d*** my credit report each month If this is a valid past debt owed, I am more than will*** to pay it, however they continue to increase collection fees without ever reach*** out all my information is up to date, there is no reason I have not heard directly from them I expect to hear from this collection agency with the original balance as well as a means of payment

Eastern Revenue Service has for the past two years been phoning and mailing my sister and her in-laws about a debt collection issue, and sharing private information about a supposed debt with them
Two years ago, I informed their agents that they were giving annoyance calls to my sister's mother-in-law about a collection issueI demanded to know how they got my sister's mother-in-law's contact info as I don't have that info myself, and would never list her as contact person in regards to any sort of billing
The annoyance calls stopped but resumed just recently Today my brother-in-law received a bill in his mailbox addressed to me

I have spoke with representatives from Eastern Revenue on multiple occasions now and these are some of the rudest people I have had to deal withDuring the first call I asked the representative what my current options were and he simply ignored my question and kept pushing his agendaI eventually had to ask to speak to another rep because I did not want to deal with the attitude of the rep I was initially sent tooThe 2nd rep was much more polite and helpfulHe answered my questions and provided me with my optionsEastern Revenue called me back at a later date and I yet again was met by a rude and hostile representativeThis rep then put his hostile manager on the phone who was just as rude as the repI had to stop the gentlemen on the phone and ask him why I was being spoken too so rudely and harshly since I had not been that way with themAfter I pointed out the issue, he was much more polite but I do not understand why these people are getting hostile in the first place

Extremely rude, paid 80% of a bill off and the timing was messed up on two paymentsWhen I explained what happened, the girl was very rude, spoke down to me and extremely pushyOver what is now $600, as opposed to the $it once wasWhen I explained I was at work and could not speak, the person scolded me for not calling them backClearly she was very offended by this and she must live the greatest life on earth in order to feel so superior to someone elseWhen I explained times, I was in the middle of something at work, she just hung up on meI would have gladly scheduled a time to settle this and get back on pathI was even willing to make a payment in full for a future date in weeksBut nope, she just treated me with the upmost disrespect and hung up on meThis is not the first time I had to pay off a bill on something, not my first collection agencyIf she want's to speak to me that way, I will just wait for the next agency to call me, because she was a disgusting individual whom I will never deal with againMistakes happen, once you have someone on the phone, do not speak down to them or hang up on them, this will never get you the money you want

Received a call from a representative saying I qualified for a program to help payoff my *** Loan from The gentleman had most of my identitifying info including my ss#He said he just needed the email address used when I applied for my student loan to verify some information and could get me set up with a possible defermentHe said since the email address I remembered didnt match what he needed access the system, the process would take hours for him to verify everything and I may get an email before then or he would call me to move forwardThat evening I started getting emails about an FSA ID being set up and my email needing to be verifiedI had no idea what FSA was and upon accessing the site it was Federal Student Aid websiteI had never heard of nor registered with themI tried accessing the account with my correct info and had no luckI found the phone number to call FSA and spoke with a representative whom informed me someone had indeed registered me and they

This agency called informing me that they were representing the college I had gone to and that they were tasked with collecting a debt from me I called my former school and the school could not confirm the validity of this company, nor could find no records of my information or account being submitted to ANY agency for collection, let alone Eastern Revenue Inc
Spoke to Eastern Revenue Inc, and they asked me to confirm and verify information that they had available on meSome of which was accurate, some of which was similar but not true They would not confirm as to how they obtained my information and when I informed them of the conversation I had with my school, they were unable to move past asking me to verify information nor would they agree to speak with the school and myself about this alleged debt
There is a discrepancy in the information this Agency claims to have on me, about the account that is flagged for them to collect a debt from, additionally they would not

I do not have a signed contract with Eastern RevenueI have never done business with this companyI am not liable for collection from this debt from *** ***I am not responsible for this debt with Eastern Revenue

I received a letter dated 1/29/that states that I have days after the receipt of the notice to verify the validity of my debt with them The letter also states that my credit report may have a negative impact if they don’t hear from me On 2/28/at 11:35pm I received notice that my credit report has been updated as delinquant for the debt from Eastern Revenue I called and left a message at 11:55pm to let Eastern Revenue know that I am interested in settling my debt and that they reported my account to the credit bureaus ahead of schedule I also sent an email at 11:59pm The call was received and verified that I did in fact call at 11:55pm when I spoke with the Floor Manager William North and Tom King the general manager the following day At 8:am I received a call from Vincent Tate who also took my complaint and request to settle the debt My name and credit has been tarnished by this company fraudulently because they did not allow me the full days as required by

After being contacted by a representative and explaining that I am working out my debt with the actual business, I have been getting calls once or twice a day from unknown numbers trying to reach meUnderstandably that is their job, however they crossed ethical lines when they decided to contact my place of employment and my family membersThis is ridiculous, embarrassing and not okayI have contacted them asking to not contact my family members anymore and this morning I received a text from my sister saying that the same representative has called her

I paid off an outstanding school debt over a year agoThis company did not inform the school of the payments, hence my student records are not being releasedI have written, emailed, and called this company numerous times to no avail

On Saturday July 23, I received in the mail a letter from Eastern Revenue stating they were trying to collect $18,from me for *** College Tuition I have NEVER attended or signed anything for *** College and owe them nothing! I have telephobia, so I had my wife immediately call Eastern Revenue to try to clear up this issue She left a message stating they have the wrong person and I do not owe any money to *** College and never have She asked them to call us back at our home number on Monday July 25, 2016, to confirm they were correcting their error We waited all day Monday July 25, 2016, but never received a live person calling us back
On the evening of Monday July 25, 2016, my wife left another message with Eastern Revenue with very specific dates requesting they call us back by the end of the day on Tuesday July 26, or we would file a complaint with the Revdex.com on Wednesday July 27, She also requested they send me written proof that I indeed d

I owed a debt at my former college, Monroe CollegeI couldn't make payments because I did not have a job at the time they sent my debt to the collection agency Eastern Revenue, without my knowledgeThey never sent me any letters stating anything about my debtfast forward to now , I need a copy of my transcript, they couldn't process because I owed a balance , I paid my balance in full which was 300$ on june 9th via the college's website and I called the school and they said it was sent to collections and I have to pay a collection fee, I explained I paid in full and some lady name Sandra Thomas who works at eastern revenue ,was very rude wouldn't let me even explain myself and said point blank if I don't pay the 170$ they're not gonna remove my hold , even though I don't owe the college anymore...My argument is , why should I pay an extra 170$ for a collection feee, they didnt collect ? when I don't even owe the college anymore and they never collected anything nor made th

This company has been reporting me negatively on my credit score for over yearsThey have not tried to collect the debt in over years and I have not been able to get ahold of themThey do not return my calls or emails for me to set up payment plansThey also use high pressure tacticsLast time I spoke with them over two years ago they were unwilling to set up a payment planI was told I had to pay in full or at least $at onceBeing on a fixed income I could not comply with their demands but I offered to pay monthly which they said wasn't good enoughThey have ruined my credit score and are unwilling to work with me

I have spoke with representatives from Eastern Revenue on multiple occasions now and these are some of the rudest people I have had to deal withDuring the first call I asked the representative what my current options were and he simply ignored my question and kept pushing his agendaI eventually had to ask to speak to another rep because I did not want to deal with the attitude of the rep I was initially sent tooThe 2nd rep was much more polite and helpfulHe answered my questions and provided me with my optionsEastern Revenue called me back at a later date and I yet again was met by a rude and hostile representativeThis rep then put his hostile manager on the phone who was just as rude as the repI had to stop the gentlemen on the phone and ask him why I was being spoken too so rudely and harshly since I had not been that way with themAfter I pointed out the issue, he was much more polite but I do not understand why these people are getting hostile in the first place

I received a bill from this companyI called them about said billThey told me that I owed more than the amount on this particular billI told them that I was not aware of any other billsThe employee I spoke to told me that she would call back he next day with more information but that I could make arrangements on the bill I called about and that the $I paid that day would be applied to the bill I was calling aboutweeks later this woman calls back and I speak to her manager and apparently they took that $and put it towards the entire amount they claim I oweThey never sent me any information about any other amount like they told me they would and then the bill I called about was put as unpaid on my credit report and effected my credit score by bringing it down points even though I made arrangements on that amount and they never sent me proof of other amounts owed!

I just had the "privilege" of calling in to Eastern Revenue to talk about a small medical bill that was not paid by our insurance from our previous Dr. No issue, simply wanted to pay the balance due with our co-pay account card.
A very rude individual named Tom answered and before even knowing why I was calling took up the attitude I have heard is common with the collection business. He would not tell me his last name, I had to pry his first name out of him. He clearly was on a power trip in his little cubicle fifedom.
I am simply going to call the Dr. office and handle there and not give "Tom" and his minions the satisfaction of settling a very tiny account that involved an insurance issue.
My advice, deal with these folks by mail if you have to. What a disappointment that they are not better trained and taught that by being nice to people transactions generally go much smoother.

February 3, 2014
To Whom It May Concern,
On January 22, 2014, Eastern Revenue, (ERI), received an account in the name of [redacted], from our client, [redacted]
[redacted], ([redacted]).  The amount due was $679.00.
On January 22,...

2014 , ERI sent **. [redacted] a letter via USPS to [redacted].  The address was provided by [redacted] to our client.
In the text of the letter sent on 1-22-14, there is a sentence that reads, “ If you prefer us to send all notices via email, please
contact [email protected]”.
On January 30, 2014, at 1302, ERI received an email from **. [redacted], requesting a payment plan on the account.
On January 30, 2014, at 1315, ERI received notification from **. [redacted], which is included, authorizing ERI to send **. [redacted] emails. 
 
On January 30, 2014, at 1336, twenty one minutes after receiving authorization, ERI responded to **. [redacted]’s email.  This is also included.
[redacted] was given a Toll Free number to contact ERI.  He states in the complaint that he has no phone, but also listed a daytime number of [redacted].
**. [redacted] has not contacted our office since.
Please advise with any additional questions or concerns.
 
Thank you