Eastern Revenue, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...

Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The response does not address my initial complaint. When contacted for the first time about this debt, I asked if this would be reported to any credit reporting agency and was told that it would not. I absolutely understand policy and if it must be reported-fine. However, Eastern Revenue needs to pull the call to ensure proper training of it's staff when attempting to collect on a debt.
Regards,
[redacted]

11-22-14
To Whom It May
Concern:On November 14,
2012, Eastern Revenue, (ERI) received an account in the name of [redacted], from our client, [redacted], ([redacted]).  The amount referred was One thousand twenty
one dollars, ($1201.00).On...

November 15, 2012
ERI sent a letter via the USPS to the address [redacted] gave our client [redacted],
[redacted], PA [redacted].The letter was
not returned by the USPS.On November 27th,
2012, ERI contacted [redacted] regarding his account, and there was no
commitment from [redacted] to resolve the account.From November 27th 2012 through February 21, 2014, ERI made numerous attempts to contact [redacted] to resolve the account, to no avail.On February 21,
2014 [redacted] committed to ERI to pay fifty dollars, ($50.00), monthly until
the account was resolved.On March 5,
2014, ERI received fifty dollars, ($50) ,  from [redacted].On April 10,
2014 ERI contacted [redacted], to remind him of the next payment due. [redacted] committed to make the payment within a week.From April 28,
2014 through August 18, 2014, ERI made numerous attempts to contact [redacted]
regarding his account, to no avail.On August 18,
2014, a fifty dollar, ($50.00), payment posted to [redacted]’s account.On September, 2,
2014, ERI contacted [redacted], who committed to pay twice a month upon
receipt of a letter from ERI confirming the arrangement.On September 16,
2014, ERI contacted [redacted] about the first payment, which had not been
received, and [redacted] said he would send it the next day.On September 22,
2014, a fifty dollar, ($50.00), payment posted to [redacted]’s account.ERI attempted to
contact [redacted] from October 13, 2014 through October 27, 2014, to no
avail.On October 28,
2014, ERI contacted [redacted] regarding his account, and there was no
commitment from [redacted] to resolve the account.On November 14,
2014, ERI contacted [redacted] regarding his account, and there was no
commitment from [redacted] to resolve the account.On November 14,
2014, ERI received a complaint from the Revdex.com, (Revdex.com) ,  regarding [redacted]’s account.As of today,
November 22, 2014, [redacted] owes ERI’s Client [redacted], One thousand fifty one
dollars, ($1051.00)ERI’s client,
[redacted], considers that amount due in full.If you have any
questions or concerns, please feel free to contact me directly.Tom
K.Operations Manager

6-23-15
To Whom It May
Concern:On August 9,
2011, Eastern Revenue, (ERI) received an account in the name of [redacted],
from our client, [redacted], ([redacted]).  The amount referred was two thousand four
hundred sixty three dollars,...

($2463.00).On August 9, 2011
ERI sent a letter via the USPS to the address [redacted] gave our client [redacted],
[redacted], Islip, NY [redacted]. The letter advised [redacted] the account
would possibly be reported to the credit bureaus if it was not paid within
thirty, (30), days. The letter was
not returned by the USPS.From August 9,
2011 through February 15, 2012, ERI made various attempts to contact Miss
Lambert regarding the account, to no avail.On February 16,
2012, [redacted] contacted ERI, and committed to a payment arrangement on the
account, until it was paid in full.On March 20,
2012, ERI responded to an EOSCAR filed by [redacted], attempting to have the
account removed from the credit bureau. 
ERI responded that the account was accurate as of the date reported.[redacted]
stopped paying on the account in June 2013.ERI attempted to
contact [redacted] between June 2013 and October 2013.[redacted]
paid again on the account in October 2013.ERI attempted to
contact [redacted] from November 2013 through June 14, 2015, to no avail.On June 15,
2015, [redacted] contacted ERI, and wanted to make 3 payments on the account
on the same day. Three payments were made on the account for twenty five
dollars, ($25.00).On June 15,
2015, ERI was notified that a Revdex.com complaint was filed by
[redacted].ERI has attempted
to contact [redacted] since June 15, 2015, in a n attempt to determine her
intentions regarding the rest of her obligation to our client, [redacted].ERI’s client,
[redacted], considers that amount due in full, and the account will be reported to
the credit bureaus as a collection account until it is paid in full.If you have any
questions or concerns, please feel free to contact me directly.Tom
K.Operations
Manager

Review: In trying to settle a debt through this collection agency, I notified the personnel who called me that I am currently out of work. I am working as self employed and not receiving a steady pay check. I was put on hold and connected to a supervising account manager, Tony B[redacted]. Tony began to harass me, asking me to pay him $100 for two months worth of missed payments. Tony pried into the status of my unemployment, asking my I was denied, and forecasting that I may not receive a judgment on my appeal. Before abruptly hanging up on me, Tony said that he would report to Community College that I have no intention on settling my debt. I told Tony, "But that's not true." Tony hung up the phone.Desired Settlement: Billing adjustment in the amount of $100, and a written email apology from Tony B[redacted].

Business

Response:

11-22-14To Whom It May

Concern:On November 14,

2012, Eastern Revenue, (ERI) received an account in the name of [redacted], from our client, [redacted], ([redacted]). The amount referred was One thousand twenty

one dollars, ($1201.00).On November 15, 2012

ERI sent a letter via the USPS to the address [redacted] gave our client [redacted],

[redacted], PA [redacted].The letter was

not returned by the USPS.On November 27th,

2012, ERI contacted [redacted] regarding his account, and there was no

commitment from [redacted] to resolve the account.From November 27th 2012 through February 21, 2014, ERI made numerous attempts to contact [redacted] to resolve the account, to no avail.On February 21,

2014 [redacted] committed to ERI to pay fifty dollars, ($50.00), monthly until

the account was resolved.On March 5,

2014, ERI received fifty dollars, ($50) , from [redacted].On April 10,

2014 ERI contacted [redacted], to remind him of the next payment due. [redacted] committed to make the payment within a week.From April 28,

2014 through August 18, 2014, ERI made numerous attempts to contact [redacted]

regarding his account, to no avail.On August 18,

2014, a fifty dollar, ($50.00), payment posted to [redacted]’s account.On September, 2,

2014, ERI contacted [redacted], who committed to pay twice a month upon

receipt of a letter from ERI confirming the arrangement.On September 16,

2014, ERI contacted [redacted] about the first payment, which had not been

received, and [redacted] said he would send it the next day.On September 22,

2014, a fifty dollar, ($50.00), payment posted to [redacted]’s account.ERI attempted to

contact [redacted] from October 13, 2014 through October 27, 2014, to no

avail.On October 28,

2014, ERI contacted [redacted] regarding his account, and there was no

commitment from [redacted] to resolve the account.On November 14,

2014, ERI contacted [redacted] regarding his account, and there was no

commitment from [redacted] to resolve the account.On November 14,

2014, ERI received a complaint from the Revdex.com, (Revdex.com) , regarding [redacted]’s account.As of today,

November 22, 2014, [redacted] owes ERI’s Client [redacted], One thousand fifty one

dollars, ($1051.00)ERI’s client,

[redacted], considers that amount due in full.If you have any

questions or concerns, please feel free to contact me directly.Tom

K.Operations Manager

Review: I have reached up 5 times to set up a billing plan to pay off this debt. I have not heard back from them once. I've emailed them numerous times at the email address provided in the letter I received. I do not have a telephone at the moment.Desired Settlement: I would like a response so I can get this taken care of. It's sickening that I can't even get a response through email. It's been almost a email a day for a week. Thanks

Business

Response:

February 3, 2014

To Whom It May Concern,

On January 22, 2014, Eastern Revenue, (ERI), received an account in the name of [redacted], from our client, [redacted], ([redacted]). The amount due was $679.00.

On January 22, 2014 , ERI sent **. [redacted] a letter via USPS to [redacted]. The address was provided by [redacted] to our client.

In the text of the letter sent on 1-22-14, there is a sentence that reads, “ If you prefer us to send all notices via email, please

contact [email protected]”.

On January 30, 2014, at 1302, ERI received an email from **. [redacted], requesting a payment plan on the account.

On January 30, 2014, at 1315, ERI received notification from **. [redacted], which is included, authorizing ERI to send **. [redacted] emails.

On January 30, 2014, at 1336, twenty one minutes after receiving authorization, ERI responded to **. [redacted]’s email. This is also included.

[redacted] was given a Toll Free number to contact ERI. He states in the complaint that he has no phone, but also listed a daytime number of [redacted].

**. [redacted] has not contacted our office since.

Please advise with any additional questions or concerns.

Thank you

Review: I have contacted this company that is representing " [redacted]" student accounts. When contacting them, I was told that my balance could be paid by check over the phone. I did want to pay the agency by money order due to the fact with horrible customer service in the past. I did indeed pay the whole balance in one payment that was due. The money was taken out of my checking account that very same day. I proceeded to contact " [redacted]" of the payment they did not have no record of it, when they called to verify. I have sent a copy of the check that [redacted] wanted to the company " Eastern Revenue INC" and then the following day I called to check up on that account. I contacted [redacted] regarding it, he wanted a bank statement now after I sent the other docuement the day before. I have been on a while goose chase to get my account to be clear and to the zero balance. The customer service is very not professional at all, for a business to be operating in that manner. After calling back, [redacted] told me to stop calling, and "don't call no more and with bass tone in high voice", I would not even talk to a animal that way. They have taken my money and my [redacted] account is still not clear to date. The amount was $ 3,318.00 paid in full and still no satisfaction. I am one unhappy customer, and if they did it to me. I am sure they will do it to others. I am still trying to reslove this issue, but with the rudeness and non-professionalism of " Eastern Revenue INC" it is hard especially in which both companies are are not in the state I reside in.Desired Settlement: Needs for account to go to a zero balance, and reported to " [redacted]".

Needs a customer statement sent to me saying paid to reflect the zero balance.

Business

Response:

Please contact me directly with any further questions or concerns.

[redacted], Operations Manager

Review: the representatives are very rude and sarcastic tried explaining my problem to them and they hung up on me. Never received a bill from them. Hate dealing with these people.Desired Settlement: I want this issue explained to me without sarcasm and not hung up on.

Business

Response:

Please contact me directly with any questions or concerns.

Review: Upon review of my credit report I have noticed that an unauthorized inquiry has been placed on my file with Transunion. I have submitted written communication to the company's mailing address as listed with Transunion 6 weeks ago regarding this unauthorized inquiry on my file and have received no response. This company does not have a phone number listed with Transunion to utilize. A brief communication with Transunion recommended filing with the Revdex.com regarding this issue as well as potential legal action / FTC complaint against the company in question if this issue goes unanswered.

I do not have any business dealings with this company and did not authorize or request any credit services.Desired Settlement: Promptly (within 15 days) remove unauthorized inquiry from Transunion credit file to avoid further legal action including a formal complaint with the FTC.

Business

Response:

Please contact me directly with any additional questions or concerns.

Thank you,

[redacted], Operations

###-###-####

9-16-13

Revdex.com of Metro Washington and

Eastern Pennsylvania

1880 John F. Kennedy Blvd.,

Suite 1330Philadelphia,Pa 19103

Re: [redacted]

To Whom It May Concern:

On December 5, 2012 , Eastern Revenue, (ERI) received an account in the name of [redacted] , from our client, [redacted]. The amount referred was $4956.98

On December 5, 2012, ERI sent [redacted] a letter via the USPS to the address that was provided by [redacted] to our client, [redacted].

On December 7, 2012, ERI requested a credit bureau from TransUnion.

Between December 7, 2012 and February 28, 2013, ERI attempted to make contact with [redacted] regarding our clients account.

On February 28, 2013, ERI received notification that [redacted] had filed for bankruptcy.

In March 2013, ERI returned the account to our client, [redacted]. ERI also notified TransUnion to stop reporting this account on our behalf.

As of this date, TransUnion shows no tradeline under [redacted]’s name or Social Security number as being reported by ERI.

If you have any additional questions or concerns, please contact me directly at ###-###-####.

Thank You,

Tom King, Operations

Eastern Revenue

###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

You are correct while no tradeline exists, Transunion still shows a inquiry which I would like removed as I did not apply for any new credit. If you would please give them a call and ask them to remove the unauthorized inquiry, I would be happy to consider the matter closed.

Regards,

Business

Response:

See Attachment: