Eastlake Auto Brokers

Complaint: [redacted]I am rejecting this response because: they are LIARS. Everything in their statement is a lie. They were aware of the broken wheel: their mechanic even told me about it. No damage with that wheel occurred during my care with the vehicle. I have pictures to prove it. They also did not sell me a vehicle for 25,200. I'm aware I bought a used car as is, but I have written statements from Lexus that state this car was in an accident according to their database. I also was not aware of the option to purchase a warranty. The fact that the car has been in an accident gives me every right to sue them. I'll see them in court. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: [redacted], the owner of Eastlake Auto Brokers, is misinforming and misleading in his responses to my Revdex.com complaint. Our warranty does not show that we have a Day One warranty, as shown in the attachment I provided in my previous response. After reading [redacted]'s second response where he continued to claim otherwise, I decided to call the warranty company on 2/7/18 to inquire. The warranty company (Alpha Warranty) told me that the paperwork filed by [redacted]'s dealership stated we did have a Day One warranty - surprise to me since my paperwork showed something different. My husband and I have had to pay out of pocket for repairs on the vehicle to get it to operate since we still had not had the vehicle out of the shop until 1/30/18; nearly two months after the date of purchase. The parts replaced by the mechanic were not covered by the Day One warranty. When I spoke to the warranty company and read the parts replaced according to the mechanic's paperwork, I was told none of them were covered by the warranty. We have now paid $738.64. When my husband drove the vehicle home on 1/30/18, the check engine light came on again and two days later, the vehicle died on the freeway again. So now we are AGAIN needing to take this vehicle to a shop for repair, unsure of how much it will cost and likely not covered by the warranty. In reference to [redacted] stating that he has personally spoken to our warranty company on multiple occasions regarding our specific warranty, that is false. The warranty company told me that there have been zero inquiries made into our warranty contract. I asked the warranty company if there would be a record of it if someone just inquired and didn't actually open a claim, and the warranty company told me that they still take notes in their system for even an inquiry so that all contact made is documented. They are emailing me proof of this and I will attach it once I receive it. I am not sure why [redacted] is stating that he has made contact about my warranty when that is a lie. At this point, we still do not have an operable vehicle. [redacted], the dealership and the attorney for the dealership will not answer or return our phone calls. They will not pay for the repairs this vehicle needs to even operate. We don't have a vehicle operating that we are paying for. The dealership needs to take this vehicle back and give us a full refund for what we paid in addition to reimbursement for what we had to pay the mechanic. This situation has NOTHING to do with GMC, and everything to do with Eastlake Auto Brokers and [redacted].
Sincerely,
[redacted]

We did everything possible to help this customer out.  We offered to fix the issues at hand but we required a "hold harmless" form be signed prior to doing the repairs.  This form protects our company from doing "free" work and then the customer coming back and wanting more "free" work...

done.  She refused to sign the form and therefore we couldn't do the repairs for her.  All we can do is offer to do the work but if the customer refuses than our hands our tied.

Complaint: [redacted]I am rejecting this response because:Now that it is 60 days since the purchase of the vehicle and 56 days since the discovery of the engine problem, it is hard to believe that the Broker is still under the impression that I have still not fixed the problem. I wished to hold the Broker accountable for the engine problem because it was clearly a pre-existing issue and thus they illegally sold me a car that was not in proper operating condition. This falls under the Implied Warranty of Merchantibility laws, as reinforced by clauses in the [redacted] warranty. I was under the impression that [redacted] would reject the claim due to it being a pre-existing condition, and, thus, the Broker's responsibility. However, [redacted] did in fact accept the claim and I have since received a replacement engine. I have all of the documentation detailing the in-depth inspection performed by my mechanic, along with pictures of the damaged parts inside the engine. In total, the repairs cost me $638.64 and the rental car cost me $695.11. I wish to be reimbursed for these charges (total $1333.75). I can send copies of all the relevant receipts and documentation if desired.Sincerely,[redacted]

Revdex.com: obviously he will do absolutely nothing about what his own employee said said to me about fixing the issues with the vehicle.   Also the notion of him lying about when I contacted  them about the issues really is unnerving even after I provided proof.  I'm sorry to say I will take other avenues of actions. It's just too bad he is unable to do the right thing.  I guess we all have a different mind set of what character means. As for the Revdex.com we are settled, I am still not satisfied with the outcome. I learned my lesson and warn people, and let them know my story in my dealings. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

[redacted] purchased a car from Eastlake Auto Brokers on 10-31-2017.  After a few days of owning the vehicle Mr. [redacted] called the dealership asking us to look at a few items and he also asked if we could get him a price on a new side mirror since his wife had already damaged it. ...

Eastlake agreed and put together a couple of quotes for a few different mirrors.  We also looked at a few of the items that Mr. [redacted] was unhappy with.  The biggest complaint from Mr. [redacted] was that there was wind noise coming from the top of the Sunroof when he drives on the freeway.  I explained to Mr.  [redacted] that he was probably going to have to take the car to a sunroof specialist as we tried to adjust the sunroof as best we could but if that didn’t work he would have to go to someplace that specializes in sunroof repairs.  I explained to him in detail that sunroofs are very difficult to work on and therefore requires a specialty and we referred him to a couple of shops.  In Mr. [redacted]s complaint he said he called over and over again which is simply not true.  I personally responded to him multiple times and exchanged emails with him.  So I am a little confused to his statement that no one returned his calls.  In the end, we negotiated a deal with Mr. [redacted] and reduced our asking price by $1000 to help with minor repairs or service that the vehicle might need in the future.   We didn’t take $1000 off for no reason.  The vehicle is 8 years old with almost 100k miles.  With all used vehicle they are going to need service and upkeep.  This is a case of the customer trying to get free work or free money after the fact.  We have a signed “Due Bill” that Both Mr. and Mrs. [redacted] sign stating “the vehicle is sold as is no free work promised”.  They both signed this under their free will.  I can provide a copy if they lost their copy.  We went above and beyond for these clients and did more than what was promised.

We work with the warranty rep directly, not the warranty company unless a full claim is made-which they have not made done. Once a claim is made, then GMC would work with the warranty company. We have worked with the rep of the company extensively. The coverage is day one coverage, if they were to actually call the warranty company they would see that all our contracts are sold day one coverage. If they have a claim for the warranty, they need to make the claim and have the warranty company do their job. Writing refusals for Revdex.com responses is not going to get the warranty claim started.

In response to [redacted] complaint;  Mrs. [redacted] and her husband negotiated a deal to purchase a GMC Canyon from our dealership.  Upon taking delivery of the vehicle it stalled on I-405.  We quickly sent a tow truck to pick up the vehicle and brought a loaner vehicle to Mrs....

[redacted] off our lot for them to use.  We got the vehicle back to our service shop and we decided that the best shop to look at this vehicle was the GMC dealer, and since Mrs. [redacted] purchased a day 1 coverage warranty I explained to them that there was no need to worry that they vehicle would be fixed.  The GMC dealer is who they need to have a complaint with because the GMC Dealership are ones who have tried multiple repairs and are still trying to diagnosis the problem.  In the end this vehicle is covered under warranty and the repairs will be taken care of.  I have expressed this to Mr and Mrs [redacted] on several occasions.  I also offered to sell them another car of their choice from our dealership.  They declined that option.  I have spoken to the warranty company on multiple occasions about this vehicle and they said they are waiting for the GMC dealership to submit a claim so they can approve the repairs.

To:   [redacted], Lead Revdex.com Resolution ConsultantFrom:  Gella [redacted], Eastlake Auto Brokers, Kirkland, WA.Re:  Issue ID # [redacted]In regards to the 2006 Mazda that was purchased on April 21st by [redacted](1)  If [redacted] has read and reviewed her [redacted] Warranty, she would have known she can submit the rental car claim to [redacted], and if she had brought the vehicle to us as originally requested, we could have provided her a loaner car for use.(2)  And again, Eastlake Auto Brokers offered early on to have our in-house mechanic thoroughly check out the vehicle, and [redacted] never brought the vehicle in for a diagnosis by our ASE Certified Mechanic.  (3)  [redacted] wrote:   I wished to hold the Broker accountable for the engine problem because it was clearly a pre-existing issue and thus they illegally sold me a car that was not in proper operating condition. If she truly believes that we, or any other dealership selling pre-owned/used vehicles...(and the 2006 Mazda [redacted] purchased is nearly ten-years old) knows how a previous owner drove and maintained a vehicle...now if she truly believes what she stated...then she should NOT be considering NOR purchasing a pre-owned/used vehicle...rather she should only be purchasing a new vehicle. (4)  Finally, since [redacted] put a deposit to purchase on this vehicle prior to completing the purchase, she certainly could have had an independent repair shop perform a mechanical inspection on the 2006 Mazda prior to purchase.  This is a fairly regular occurrence with used cards, as again, we cannot determine how a vehicle was driven nor serviced by previous owner(s).  Gella [redacted]

To:  [redacted], Revdex.com Resolution Consultant From:  Eastlake AutoBrokers, Kirkland, WA. Date:   July 29th,2015 Re:   Case # [redacted] FACT:  [redacted] purchased a 2006 ToyotaHighlander Hybrid from Eastlake Auto Brokers in Kirkland Washingtonon...

or about July 12th, 2015.  Thisvehicle was approximately nine-years old, and had approximately 64,300 miles attime of purchase.  FACT:  Eastlake Auto Brokers is a licensed and bonded auto dealerin the State of Washington.  We’re a member in good standing with theWashington State Independent Auto Dealers Association and the Washington StateDepartment of Licensing, (DOL). FACT:  As a licensedauto dealer in the State of Washington,there are six (6) documents/forms that we are REQUIRED (NOT optional) to fillout and provide to the buyer and keep in our records of any vehicle wesell.  The buyer is required to sign eachof these six (6) State of Washington DOL documents/forms.  They include:  (1) Buyers Guide; (2) OdometerDisclosure; (3) Vehicle Purchase Order; (4) Disclaimer of Warranty Agreement; (5)Vehicle Certificate of Ownership Application. FACT:  [redacted] SIGNED and received a copy of each of these five (5) documents atthe time he purchased the 2006 Toyota Highlander.  Mr. [redacted] also received a six (6) document,a document on Eastlake Auto Brokers letterhead stating he was purchasing the2006 Toyota Highlander “AS IS.” FACT:  [redacted] signed NOT one, (1), NOT two (2), NOT three (3), but four (4) documentsindicating he was purchasing “AS IS”  a 2006 Toyota Highlander.  We trust he fully understood he waspurchasing a USED vehiclethat was more nine-years old, with approximately 64,300 miles.   FACT:  On the Vehicle Purchase Order that Mr.[redacted] signed, it is clearly stated;“Dealer makes no and DISCLAIMS any and all IMPLIED WARRANTIES of FITNESS andMERCHANTABILITY, and is selling the above vehicle AS IS with all faults.”     FACT:  On the Buyers Guide that Mr. [redacted]signed, it is clearly stated that; “Askthe dealer if you may have this vehicle inspected by your mechanic either on oroff the lot.”   Also, the “ASIS – NO WARRANTY” box is checked.   Mr. [redacted] certainly could have had the vehicle inspected priorto purchase by an independent repair shop in Kirklandor Redmond,prior to purchased and he opted not to do so. FACT:  On the Disclaimerof Warranty Agreement that Mr. [redacted] signed, it is clearlystated; “THIS MOTOR VEHICLE IS SOLD BYTHE SELLER AND PURCHASED BY THEPURCHASER “AS IS” “WITH ALL FAULTS,” WITHOUT ANY WARRANTY, EITHER EXPRESSOR IMPLIED.  THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THEDESCRIPTION ON THE FACE HEREOF, THE PURCHASER WILL BEARTHE ENTIRE EXPENSE OF REPAIRING OR CORRECTING ANY DEFECTS THAT PRESENTLY EXIST ORTHAT MAKE OCCUR IN THIS VEHICLE.  FACT:  On theEastlake Auto Brokers “AS IS” Statementthat Mr. [redacted] signed, it is clearly stated: “I will pay for any and all costs of repairs on this vehicle, upontaking possession of it.  I do not holdthe selling dealership responsible for any repairs, maintenance, or faults inthe said vehicle.” It is totally absurd,unrealistic, and totally without merit for Mr. [redacted] to sign four (4)documents indicating he understood that he was purchasing a used vehicle thatwas approximately nine-year old with approximately 64,300 miles “AS IS,” and then has a change of heartand expects us to take the vehicle back. We certainly allow vehicles to be exchanged via trading back in thevehicle in question, however we do not “unwind” deals once completed because ofbuyers remorse or trumped up reasons as to why we should take back avehicle.   Mr. [redacted] apparently believes thatthe selling dealership is responsible for the decision(s) he voluntarily madeeven after purchasing a used vehicle “ASIS.”  I might ad we did discountthe price of the vehicle by approximately$1,500; as the advertised price was $16,995.00 for the 2006 Toyota Highlander Hybrid, and Mr.[redacted]’s purchase price/negotiated price was $15,500.00.  EastlakeAuto Brokers was more than fair in dealing with Mr. [redacted].  Eastlake Auto Brokerscompletes approximately 70 automotive transactions during an average month.  Each year, Eastlake Auto Brokers sells to thebuying public between 700 and 800 vehicles. We have a long history of selling to the public dependable, qualityautomobiles at a fair price.  We do NOTsell any salvaged title, re-built title, branded title, flood title vehicles atEastlake Auto Brokers.    And ALLused cars that we sell are sold AS IS,(unless an extended warranty is purchased) as it is impossible for us to knowthe maintenance history and driving habits and patterns of previous owners andtheir vehicles.  Mr. [redacted] declined theoption to purchase an extended warranty for his 2006 Toyota Highlander Hybrid.  Mr. [redacted] declined to have the vehicle gothrough an independent a pre-purchase inspection. Apparently Mr. [redacted]believes his signature on six State of Washington Department of Licensingdocuments means nothing to him...to us…or to the State.  It is people like Mr. [redacted] who giveauto dealerships bad names because they fail to fully comprehend that they arepurchasing a PRE-OWNED/USED vehicle…and NOT a NEW vehicle.  All used vehicles similar to what Mr. [redacted]purchased will not be in “perfect” condition. And if that is his expectation, then there are NEW car franchises thatretail new vehicles at a substantially higher price that pre-owned/used cardealerships such as Eastlake Auto Brokers sells.   In conclusion, Mr. [redacted] inhis complaint makes statements that are more than inaccurate…they are simplyuntruthful, unsubstantiated, outrageous, and without merit.   Mr. [redacted] was NOT “rushed”into making a buying decision.  That isnot how Eastlake Auto Brokers does business. If we did as Mr. [redacted] suggested in his complaint, we would certainlynot be assisting consumers in purchasing from us 700-800 vehicles a year, as wehave done for several years.  EastlakeAuto Brokers always allows vehicles to have a pre-purchase buyer’sinspection.  Eastlake Auto Brokers willalways provide a free Carfax Report to potential buyers upon request.  We do not sell vehicles where the integrityof the frame would be compromised by rust. Mr. [redacted] goes on to makeslanderous/libelous statements such as; “This is dishonest business. This is fraudon the grounds of deception and unfair practices by the dealer. We read upabout the dealer and apparently, we are not the only ones they were dishonestwith. They have robbed many hard-working people of honest money, by sellingthem cars with defects and major damage that was hidden on purpose. From myresearch, this broker is dealing in fraudulent activity characterized asnon-disclosure of hidden damage.  Less than one-percent of our annual buyerscomplain to the Revdex.com.  We have a very high“batting average” with the buying public year-in-year old.  Anyone can freely go to Google, or Yelp andwrite lies and misinformation in a review about their perceived buyingexperience.  And if Mr. [redacted] choosesto believe those tales from people he has never met, never spoken with, well,then we can only come to the conclusion that he is quite gullible.    Thank you for your time andconsideration.      Gella A[redacted]Dylan A[redacted]Eastlake Auto Brokers[redacted]Kirkand, WA. 98034[redacted] office

This letter is in response to Ms [redacted] complaint against
our company. First and foremost, Ms [redacted] was offered a service contract
(warranty) at the time of her purchase. Ms [redacted] declined all warranty
coverages. She even signed 4 forms indicating that she wasn't interested in
purchasing a...

warranty and therefore was buying the vehicle as is without any
implied or express warranties. We offer 100% of our customers warranties. Some
customers choose to protect their investment and some customers choose to not
protect their investment. Ms [redacted] chose the latter. Never did anyone state
that she had warranty on any of the mechanical components of her vehicle. I am
not sure where she came up with that since she signed 4 forms indicating that
she was purchasing the vehicle as is. When Ms. [redacted] called to speak with our
company about this issue I asked her if she wanted the forms sent to her
showing her that she declined all warranty coverage. She quickly became upset
and hung up on me. Also Ms. [redacted] stated that within a month of owning the car
the turbo went out. Our records indicate that she purchased this unit on
2-17-2017 and we didn't receive and complaint until 6-15-2017. Ms. [redacted] is
having a hard time being honest with several of her issues she wrote in this
complaint. Ms. [redacted] purchased a vehicle that was 10 years old with over 100k
miles on the odometer. We strongly urged Ms [redacted] to purchase warranty
coverage for her vehicle so if she ran into problems she would be covered.
Unfortunately she decided against the warranty and now 4 month later she
expects our company to fix her car for free. That is just not the way it works.
Used vehicles don't come with free warranty. Warranty coverages cost money. If
anyone has any questions feel free to contract us directly at 425-823-1500.
Thanks.Dylan A[redacted]

Complaint: [redacted]I am rejecting this response because:
I don't feel like it has resolved anything, or why it's remotely okay for a business such as Eastlake Auto Brokers to be selling consumers tampered vehicles. I feel like I deserve every penny back that I had to put into the Murano to make it be safe to drive, as well as pass emissions. 
After the initial findings of the tampering, I immediately called my credit union to stop payment. I told them what was going on, and of course they took the allegations seriously, and followed up with Eastlake. A liaison from [redacted] went to the dealership and asked if there could be some sort of resolution. The credit union said they spoke with [redacted], Dylan's wife, and were told that they would help fix ALL of what was wrong with that. When I brought that to Dylan's attention, he made me feel like I was the one misunderstanding, and that certainly wasn't the case. Several weeks go by, and Dylan agrees to fix and pay for the major issues (the tampered part of the car, which equated to nearly $4,000.00 in damages). I asked for a paper statement indicating what would be taken care of by Eastlake, and Dylan refused to help me. No where at any time did Dylan bring up a "hold harmless" form, until I had dropped the car back off at the dealership. Dylan had every opportunity to notify me that he would be making me sign a piece of paper to help me, and he didn't.
At the end, this still makes me wonder....how is it okay for a company to get away with selling a tampered vehicle?! I was told by mechanics at Campbell-Nelson (you can confirm my statements from them if you'd like) that it would be IMPOSSIBLE for Eastlake to have not noticed the tampered areas of the vehicle, if they actually did the inspection that's required by law. Or, possibly, Eastlake tampered with the Murano. I'm not pointing the finger at them that they tampered with the vehicle, but I certainly agree that they had to have known in one way or another. I feel like that's scamming the consumer...which would be illegal. I'm going to try and attach all of the documents and photos I have regarding this matter, if it allows me.
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I did not leave the dealership with the documents described. I had to request them and received them via email on July 25, 2017. I agree I purchased the car "As Is". Except I was misled as to the safety of the car. I was told by Erica d[redacted] (Eastlake Salesperson) that the car was safe and that Eastlake Motors has certified mechanics, when in fact the axle was improperly installed (see initial complaint attachment: Green Drop Auto Receipt: Page 6)("the axel wasn't install {sic} all the way in and damage little bit of the splines""Looks like somebody drop tank and pull wires and replaces something inside the tank. There are sign of gas leak".  If I had brought the car to a mechanic to have it cleared prior to purchasing it, the issues would not have been caught because, per my mechanic at Green Drop Garage, someone had cleared the OBD2 codes and I would have to have driven the car 50-100 miles to get the codes alerts to return.To further support that I agree I purchased the car “as is”—I have replaced the tires, headlights, brakes, alternator, water pump and timing belt, I have had new keys made, and purchased a cargo cover. I am not requesting reimbursement for any of this because I accept responsibility for purchasing a used car. I wonder what mother would drive away from a car dealership with an “as is” car knowing the axel was broken with 3 small children and a dog in the car?  As a member of the Washington State Independent Auto Dealers Association, Eastlake Autos, I would think would sell used cars “as is” but still safe?Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The warranty company said to the Nissan Valley Dealer they were not going to cover anything since this things were found within the first 30days of purchase from Dealer and they are responsible for this charges. They gave me a courtesy discount of 500.00 for the tires that were going to be replaced not for anything else. I want them to take responsibility and help me resolve this issues with this matter. Attach is the information were it shows that the dealer try file the claim and the warranty company said no they would not cover it I had to cover the rest. Please see attach for the paper work that Valley Nissan gave me and it also shows were the warranty rejected the claims. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Eastlake Auto Brokers specifically told us that they had to take it to the GMC dealer because they were unable to fix the GMC Canyon in their own shop. [redacted] and his wife, [redacted], did not say that we would be using our warranty, but said they would take care of the repairs. I have reviewed our warranty paperwork and we did not purchase a day 1 warranty as [redacted] has mentioned in his response. I have attached a photo of our warranty contract to show that it is not a day 1 warranty. We are not able to submit a claim on the warranty we purchased. As mentioned in my original complaint, we expect Eastlake Auto Brokers to purchase the GMC Canyon back for the price they sold it for. We would be willing to purchase back our original vehicle (the GMC Sierra) that is now for sale on their lot. It is listed at $33,995 but we would only be willing to pay the price that we sold it to them for. If we did this, we would expect Eastlake Auto Brokers to pay off the loan that we have for the GMC Canyon. As we have told [redacted], there is no other vehicle on his lot that we would be interested in purchasing. 
Sincerely,
[redacted]

To:   [redacted], Lead Revdex.com Resolution ConsultantFrom:  Gella [redacted], Eastlake Auto Brokers, Kirkland, WA.Re:  Issue ID # [redacted]There are two issues at play here regarding the 2006 Mazda that was purchased on April 21st.(1)  The vehicle was not purchased "AS IS", rather...

a warranty was purchased through [redacted] Insurance at the time of the vehicle purchase.  Any major power-train issues that are legitimate should be submitted through [redacted]. Apparently the party who purchased the 2006 Mazda, purchased the [redacted] warranty, and at the same filed this issue with the Revdex.com either has chosen not to reach out to [redacted], or refuses to do so for whatever reason.(2)  We have offered to have our in-house mechanic thoroughly check out the vehicle, and the issue in question, as we know of no reputable repair shop that is going to properly diagnose the issue in question for $30.00 as suggested by the present owner.  We continue to put forth the offer to have our in-houses mechanic check the 2006 Mazda in question.  We will expedite an appointment for the buyer upon receiving a phone call and requesting an appointment.Thank you for your time and consideration.Gella [redacted]Owner/PartnerEastlake Auto Brokers [redacted] Kirkland, WA. [redacted] cell

To:  [redacted], Revdex.com Resolution Consultant From:  Eastlake AutoBrokers, Kirkland, WA. Date:   August 27th,2015 Re:   Case # [redacted] FACT:  [redacted] purchased a 2012 Lexus IS250 from Eastlake AutoBrokers in Kirkland...

Washington on or about July 15th, 2015.  This vehicle was approximately three-yearsold, and had approximately 36,000 miles at time of purchase.  FACT:  Eastlake Auto Brokers is a licensed and bonded auto dealerin the State of Washington.  We’re a member in good standing with theWashington State Independent Auto Dealers Association and the Washington StateDepartment of Licensing, (DOL). FACT:  As a licensedauto dealer in the State of Washington,there are six (6) documents/forms that we are REQUIRED (NOT optional) to fillout and provide to the buyer and keep in our records of any vehicle wesell.  The buyer is required to sign eachof these six (6) State of Washington DOL documents/forms.  They include:  (1) Buyers Guide; (2) OdometerDisclosure; (3) Vehicle Purchase Order; (4) Implied Warranty NegotiationStatement; (5) Disclaimer of Warranty Agreement; (6) Vehicle Certificate ofOwnership Application. FACT:  [redacted] SIGNED and received a copy of each of these six (6) documents atthe time she purchased the 2012 Lexis IS250. Ms. [redacted] also received a seventh (7) document, a document onEastlake Auto Brokers letterhead stating she was purchasing the 2012 LexusIS250 “AS IS.” FACT:  [redacted] signed NOT one, (1), NOT two (2), NOT three (3), but four (4) documentsindicating she was purchasing “AS IS”  a 2012 Lexus IS250.  We trust she fully understood she waspurchasing a USED vehicle thatwith approximately 36,000miles.   FACT:  On the Vehicle Purchase Order that Ms[redacted] signed, it is clearly stated;“Dealer makes no and DISCLAIMS any and all IMPLIED WARRANTIES of FITNESS andMERCHANTABILITY, and is selling the above vehicle AS IS with all faults.”     FACT:  On the Buyers Guide that Ms. [redacted]signed, it is clearly stated that; “Askthe dealer if you may have this vehicle inspected by your mechanic either on oroff the lot.”   Also, the “ASIS – NO WARRANTY” box is checked.   Ms [redacted] certainly could have had the vehicle inspected priorto purchase by an independent repair shop in Kirklandor Redmond,prior to purchase and she opted not to do so. FACT:  On the Implied Warranty Negotiation Statementthat Ms. [redacted] signed, it is clearly stated; “I understand that the below-describedvehicle is being purchased AS IS,without any warranties and specifically, without limitation, without anyimplied warranties as to the MERCHANTABILITY or FITNESS.  I also acknowledge that this disclaimer ofall warranties was explicitly verbally negotiated between the buyer and seller,and such is reflected in the negotiated purchase price of the vehicle.  FACT:  On the Disclaimer of Warranty Agreementthat Ms [redacted] signed, it is clearly stated; “THIS MOTOR VEHICLE IS SOLD BY THE SELLER ANDPURCHASED BY THE PURCHASER “AS IS”“WITH ALL FAULTS,” WITHOUT ANYWARRANTY, EITHER EXPRESS OR IMPLIED. THERE ARE NO WARRANTIESWHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, THE PURCHASER WILL BEAR THE ENTIRE EXPENSE OF REPAIRING OR CORRECTINGANY DEFECTS THAT PRESENTLY EXIST OR THAT MAKE OCCUR IN THIS VEHICLE.   FACT:  On theEastlake Auto Brokers “AS IS” Statementthat Ms. [redacted] signed, it is clearly stated: “I will pay for any and all costs of repairs on this vehicle, upontaking possession of it.  I do not holdthe selling dealership responsible for any repairs, maintenance, or faults inthe said vehicle.” It is totally absurd,unrealistic, and totally without merit for Ms. [redacted] to sign four (4)documents indicating she understood that she was purchasing a three-year oldUSED car with approximately 36,000 miles “ASIS,” and then expect us to pay for service work, even after discountingthe  price of the vehicle from theadvertised price.    We did discount the price ofthe vehicle by several hundred dollars; as the advertised price was $25,950.00 for the 2012 LexusIS250.  Ms. [redacted]’s purchaseprice/negotiated price was $25,200.00.  Eastlake Auto Brokers was more than fair indealing with Ms. [redacted].  Eastlake Auto Brokerscompletes approximately 70 automotive transactions during an average month.  Each year, Eastlake Auto Brokers sells to thebuying public between 700 and 800 vehicles. We have a long history of selling to the public dependable, qualityautomobiles at a fair price.  We do NOTsell any salvaged title, re-built title, branded title, flood title vehicles atEastlake Auto Brokers.    And ALLused cars that we sell are sold AS IS,(unless an extended warranty is purchased) as it is impossible for us to knowthe maintenance history and driving habits and patterns of previous owners andtheir vehicles.  Ms. [redacted] declined theoption to purchase an extended warranty for her 2012 Lexus IS250.  Mr. [redacted] declined to have the vehiclego through an independent a pre-purchase inspection. Apparently Ms. [redacted]believes her signature on six State of Washington Department of Licensingdocuments means nothing to her...to us…or to the State.  It is people like Ms [redacted] whogive auto dealerships bad names because they fail to fully comprehend that theyare purchasing a PRE-OWNED/USED vehicle…and NOT a NEW vehicle.  All used vehicles similar to what Ms. Mc[redacted] purchased will not be in “perfect” condition.  And if that is her expectation, then thereare NEW car franchises that retail new vehicles at a substantially higher pricethat pre-owned/used car dealerships such as Eastlake Auto Brokers sells.   In conclusion, Ms. [redacted]in her complaint makes statements that are more than inaccurate…they are simplyuntruthful, unsubstantiated, and without merit. Eastlake Auto Brokers did alarge amount of courtesy repairs on the 2012 Lexus IS250. Eastlake Auto Brokersinspected all four tires and wheels when the car was sold to Ms. [redacted] withno damage on any of the tires. We replaced all four tire sensors on the car aswell as the studs on the wheels. During this time that those were replaced,never was the issue of a “broken wheel” as Ms. [redacted] claims, discovered eitherby our tech and Discount Tire that installed the sensors. The vehicle was atDiscount Tire two times and both times there was no damage to the wheel.Clearly any damage that was done on the wheel was done after the vehicle leftEastlake Auto Broker’s possession.  Eastlake Auto Brokers wasmore than fair with Ms. [redacted] in regards to the vehicle she tradedin.  As her trade-in had body damage andother cosmetic damage that required repairs before it could be sold.  Ms. [redacted] made the comment that we didnot run the financing through her bank. No, we did not.  We did Ms. [redacted]a money-saving service by “shopping” for the lowest possible interest ratewould could get for her.  Just for therecord, the interest rate “her bank” was offering was 8.7%.  And theinterest rate we worked to get for her through another lender was 4.7%, thus saving Ms. [redacted]hundreds of dollars over the life of her loan. If she truly wants HIGHER monthly payments, we, or she can go to HERlender of choice and pay the HIGHER 8.7%rate on her auto loan.  For Ms. Mc[redacted] to complain about the condition of the tires after the fact does notreally merit a response.  The conditionof tires on a vehicle are quite visible, and what she really wants is forEastlake Auto Brokers to pay for tires while she drives this 2012 Lexus for thenext 40,000 to 50,000 miles.  The dollarswe discounted the vehicle by would pay for the $365.00 and $215.00 amounts shementioned in her complaint.  She was notlied to regarding the selling price of the vehicle.  She received a copy of every document shesigned, and it was solely noted what the selling price of the 2012 Lexus IS250was.  Ms. [redacted] was NOT sold an unsafecar (her words).  A 2012 Lexus IS250 with36,000 is hardly unsafe.  Any neededservice work and future maintenance is the buyer’s responsibility. Ms. [redacted] was NOT“rushed” into making a buying decision. That is not how Eastlake Auto Brokers does business.  If we did as Ms. [redacted] suggested in hercomplaint, we would certainly not be assisting consumers in purchasing from us700-800 vehicles a year, as we have done for several years.  Eastlake Auto Brokers always allows vehicles tohave a pre-purchase buyer’s inspection. Eastlake Auto Brokers will always provide a free Carfax Report topotential buyers upon request.   Less than one-percent of our annual buyerscomplain to the Revdex.com.  We have a very high“batting average” with the buying public year-in-year out.   Thank you for your time andconsideration.      Gella A[redacted]Dylan A[redacted]Eastlake Auto Brokers[redacted]Kirkland, WA. 98034[redacted] office

To:  [redacted], Revdex.com Resolution Consultant From:  Eastlake AutoBrokers, Kirkland, WA. Date:   September26th, 2015 Re:   ID # [redacted] FACT:  [redacted]purchased a 2005Subaru Outback from Eastlake Auto Brokers in Kirkland...

Washingtonon or about September 11th, 2015. This vehicle was approximately ten-years old, and had approximately 93,400miles at time of purchase.  FACT:  Eastlake Auto Brokers is a licensed and bonded auto dealerin the State of Washington.  We’re a member in good standing with theWashington State Independent Auto Dealers Association and the Washington StateDepartment of Licensing, (DOL). FACT:  As a licensedauto dealer in the State of Washington,there are six (6) documents/forms that we are REQUIRED (NOT optional) to fillout and provide to the buyer and keep in our records of any vehicle wesell.  The buyer is required to sign eachof these six (6) State of Washington DOL documents/forms.  They include:  (1) Buyers Guide; (2) OdometerDisclosure; (3) Vehicle Purchase Order; (4) Implied Warranty NegotiationStatement; (5) Disclaimer of Warranty Agreement; (6) Vehicle Certificate ofOwnership Application. FACT:  [redacted]SIGNED and received a copy of each of these six (6) documents at the time he purchasedthe 2005Subaru Outback.  Mr. [redacted]also received a seventh (7) document, a document on Eastlake Auto Brokersletterhead stating he was purchasing the 2005 Subaru Outback “AS IS.” FACT:  [redacted]signed NOT one, (1), NOT two (2), NOT three (3), but four (4) documentsindicating he was purchasing “AS IS”  a 2005 Subaru Outback.  We trust he fully understood he waspurchasing a USED vehiclethat was ten-years old, with approximately 93,400miles.   FACT:  On the Vehicle Purchase Order that Mr.[redacted] signed, it is clearly stated;“Dealer makes no and DISCLAIMS any and all IMPLIED WARRANTIES of FITNESS andMERCHANTABILITY, and is selling the above vehicle AS IS with all faults.”     FACT:  On the Buyers Guide that [redacted]signed, it is clearly stated that; “Askthe dealer if you may have this vehicle inspected by your mechanic either on oroff the lot.”   Also, the “ASIS – NO WARRANTY” box is checked.   [redacted] certainly could have had the vehicle inspected priorto purchase by an independent repair shop in Kirklandor Redmond,prior to purchase and he opted not to do so. FACT:  On the Implied Warranty Negotiation Statementthat [redacted] signed, it is clearly stated; “I understand that the below-described vehicle is being purchased AS IS, without any warranties andspecifically, without limitation, without any implied warranties as to theMERCHANTABILITY or FITNESS.  I alsoacknowledge that this disclaimer of all warranties was explicitly verballynegotiated between the buyer and seller, and such is reflected in thenegotiated purchase price of the vehicle.  FACT:  On the Disclaimer of Warranty Agreementthat [redacted] signed, it is clearly stated; “THIS MOTOR VEHICLE IS SOLD BY THE SELLER ANDPURCHASED BY THE PURCHASER “AS IS”“WITH ALL FAULTS,” WITHOUT ANYWARRANTY, EITHER EXPRESS OR IMPLIED. THERE ARE NO WARRANTIESWHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, THE PURCHASER WILL BEAR THE ENTIRE EXPENSE OF REPAIRING OR CORRECTINGANY DEFECTS THAT PRESENTLY EXIST OR THAT MAKE OCCUR IN THIS VEHICLE.   FACT:  On theEastlake Auto Brokers “AS IS” Statementthat [redacted] signed, it is clearly stated: “I will pay for any and all costs of repairs on this vehicle, upontaking possession of it.  I do not holdthe selling dealership responsible for any repairs, maintenance, or faults inthe said vehicle.” It is totally absurd,unrealistic, and totally without merit for [redacted] to sign four (4)documents indicating he understood that he was purchasing a used vehicle thatwas approximately ten-year old with approximately 93,400 miles “AS IS,” and then expect us to fixsomething after the purchase that would have been covered had he purchased anextended service warranty that was offered to him at time of purchase.  When one is purchasing a ten-year old pre-ownedvehicle that is approaching 100,000 miles, it is unrealistic for the seller toknow how and when the vehicle was serviced and driven by previousowner(s).  That is why we always offerthe buyer the opportunity to purchase an extended warranty, as that is likehaving “health insurance” for your car.  [redacted] apparently believes that the selling dealership is responsible for thedecision(s) he voluntarily made even after purchasing a used vehicle “AS IS.”  I might ad we did discountthe price of the vehicle by approximately$1,871; as the advertised price was $12,995.00 for the 2005 Subaru Outback, and [redacted]’spurchase price/negotiated price was $11,124.00.  Eastlake Auto Brokers was more than fair indealing with Mr. [redacted].  Eastlake Auto Brokerscompletes approximately 75 automotive transactions during an average month.  Each year, Eastlake Auto Brokers sells to thebuying public between 800 and 900 vehicles. We have a long history of selling to the public dependable, qualityautomobiles at a fair price.  We do NOTsell any salvaged title, re-built title, branded title, flood title vehicles atEastlake Auto Brokers.  And ALLused cars that we sell are sold AS IS,(unless an extended warranty is purchased) as it is impossible for us to knowthe maintenance history and driving habits and patterns of previous owners andtheir vehicles.  [redacted]declined the option to purchase an extended warranty for his 2005Subaru Outback.  [redacted]declined to have the vehicle go through an independent a pre-purchaseinspection. Apparently [redacted]believes his signature on six State of Washington Department of Licensingdocuments means nothing to him...to us…or to the State.  It is people like [redacted] who giveauto dealerships bad names because they fail to fully comprehend that they arepurchasing a PRE-OWNED/USED vehicle…and NOT a NEW vehicle.  All used vehicles similar to what [redacted]purchased will not be in “perfect” condition. And if that is his expectation, then there are NEW car franchises thatretail new vehicles at a substantially higher price that pre-owned/used cardealerships such as Eastlake Auto Brokers sells.    Eastlake Auto Brokers always allows vehiclesto have a pre-purchase buyer’s inspection. Eastlake Auto Brokers will always provide a free Carfax Report topotential buyers upon request.   As previously mentioned, Eastlake AutoBrokers sells to the buying public between 800 and 900 vehicles a year.  And less than one-percent of our annualbuyers complain to the Revdex.com.  We have a veryhigh “batting average” with the buying public year-in-year out. In reading the information supplied to theRevdex.com by [redacted], the “disputed amount” is $2,000.00.  The selling price vs. the advertised pricewas nearly this amount.  Also, had [redacted] purchased an extended warranty for his vehicle, the cost would havebeen less than the $2,000.00 “disputed amount.” Additionally, Eastlake Auto Brokersoffered to [redacted] a deeply discounted mechanic’s shop rate of $45.00per hour for the four-hours of work to repair the vehicle.  This would be $180.00 in total for thelabor.  We asked that [redacted]supply the necessary part(s).  Hedeclined this offer as well. As previously mentioned, we did discountthe vehicle by $1,871 from the advertised price at the time ofpurchase.  It is not feasible to discounta vehicle by this amount, and then, additionally do free service work andrepairs after the sale. Thank you for your time andconsideration.          Gella A[redacted]Dylan A[redacted]Eastlake Auto Brokers[redacted]Kirkand, WA. 98034[redacted] office