Eastman Eyecare Center Optometrist

Revdex.com:
I have reviewed the response made by the business in reference to...

my concern, and find that this resolution is satisfactory to me.
I want this done in a timely manner with resolve.  Kaiser has made this same promise to me for 2 years and result is always the same...they reject my claim of being owed money.This cannot continue.  I have been told by countless customer service reps that the refund is sitting there; waiting for release.Please have them release the funds to me and my son [redacted].Thank you.[redacted]

The Plan contacted the member on 8/5/16 to acknowledge receipt of her concern and will provide resolution directly to the member within 30 days.

Thank you for contacting us.   Our Member Services Department will review and address the concern and followup with the member directly.  Take Care,[redacted]

Thank you for sharing this concern with us.  We will have this issue investigated through our Member Services team and will notify the member of the resolution in writing.   Thank you.

The Health Plan responded to the patient in writing on May 28, 2015.  The resolution letter includes any applicable appeal information.

[redacted], the daughter of Ms. [redacted], applied for an apartment at our property. Please see the attached copy of our Statement of Rental Policies, which is a part of our application packet and is signed by [redacted]. Each applicant signs this Statement of Rental Policies so they...

are informed, prior to leasing and prior to placing a deposit on the apartment, what is needed for them to qualify to lease at Treehouse Apartments. Each applicant and their guarantor must meet our criteria for credit, criminal, previous rental history and income. If an applicant does not meet the income requirements for the unit they are trying to lease, we require them to have a guarantor. That guarantor must meet the income requirements which are outlined on the Statement of Rental Policies, along with the other requirements in order to qualify as a suitable guarantor. The applicant and guarantor are responsible for the full term of the lease. At the end of that lease term the lease holder has the right to renew. If they choose to renew, the guarantor renews automatically, which is also stated on the guarantor form, unless the lease holder shows proof that they now qualify on their own; however, that can only be done at the end of the lease term. Again, none of these rules and policies should ever be a surprise to any applicant and/or guarantor, as they are given these policies and all paperwork is outlined in detail as to what is expected of each applicant and their guarantor. [redacted] turned in her application on the afternoon of 6/20/16. By 6/27/16 we realized that Ms. [redacted] did not meet the income requirements and needed a guarantor. Our leasing staff gave her time to get the guarantor and helped to answer any questions they had. Several times during the process Ms. [redacted] was rude and uncooperative to the staff but they continued to work hard to try and get [redacted] qualified. Our office was closed 7/1-7/6 for the July 4th holiday. After continuing to work with both Ms. [redacted] and Ms. [redacted], the staff realized they could not be qualified and cancelled the lease due to non-approval. The file was given to me on 7/15/16 to process the deposit refund. Ms. [redacted] called one week later (7/21) and was extremely rude to the staff so I told them to forward the call to me. She was extremely demanding and proceeded to tell me what I was going to do and how things would be handled and threatening legal action. I explained to Ms. [redacted] that we have a procedure to follow and while everything is handled at the property, I do not cut checks from our office. I told her I would follow up and as soon as we received the check we would notify her daughter and she could come and pick it up. I tried to explain to her the reason it has been longer than normal is because our staff was working with [redacted] to try and get her approved but the actual time frame from the date her application was cancelled, has not been that long, but she refused to listen to anything other than what she wanted to be done.  None of our staff, nor myself were rude to either [redacted] or Ms. [redacted] nor did we treat them badly in any way. My staff went out of their way and extended their own deadlines to try and help Ms. [redacted] qualify for the apartment. At this time, Ms. [redacted]'s refund has been processed and we will contact her directly to pick up the deposit.Thank you for your time[redacted] - Property Mgr.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Thank you for contacting us.   A consultant from our Member Services department will investigate this issue and respond to the patient within 30 days.   Thank you.

Thank you for your email.  I've forwarded this concern to our Member Services department for review and action.  A consultant will outreach to the member to resolve this issue.  Please let us know if we can assist further. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Unfortunately in this circumstance, the work order in question took several times to repair, which is not uncommon in maintenance, especially with an older property. Because this leak has been previously repaired by another maintenance tech that is no longer working for Treehouse, I...

was unable to get any additional information regarding the past history of repairs that the resident has complaining about. When the problem was brought to my attention, I spoke with the resident regarding the issue, placed the work order and talked with maintenance about what needed to happen at this point. Maintenance immediately repaired the leak, cleaned up and repaired all damage from prior repairs, replaced the carpet padding in this area and had the carpet cleaned. This work order was originally placed on 3/14/16. The resident came in again on 4/12/16 to let us know the repair had failed and this area was leaking again. The repair was completed on 4/14/16. I do understand that repeat work orders are inconvenient and stressful to the resident when they have issues. We work very hard to take care of our residents and maintain the property. The office staff follow up with maintenance on any work orders that are not completed within 24 to 48 hours. Once maintenance turns in a completed work order, the office staff follow up with residents via phone and email and to confirm that the work order was completed to their satisfaction. They document the person they spoke to, the date and time of the phone call, print off the email and all of this documentation gets filed in the maintenance file for each individual unit. I have speak to the residents in unit 1007 a few times a month when they come in the office to drop off checks for rent and/or electric or other items of business and neither of them have ever approached me about being unhappy with maintenance, the property, the staff or myself in the way I have handled any of their situations. The property has an onsite office and manager as well as 24 hour emergency maintenance for a reason. We work diligently to take care of this property and our residents but if they bypass management all together and do not give me an opportunity to hear their concerns than nothing can be resolved.  If you need additional information or have any other questions, please do not hesitate to contact me via email or phone. Thank you for your time.

I am rejecting this response because: I understand that they will send me a written response by 5/17/18.  Until it is received, I do not acknowledge that this complaint has been resolved.