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EbonyLine.com /IONE Inc

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Reviews EbonyLine.com /IONE Inc

EbonyLine.com /IONE Inc Reviews (41)

Dear Customer Your order has been resolved since the 28th of SeptemberThe order was cancelled and the entire amount for the funds has been voided. We inform online that orders can be delayed if there is a need to order from the manufacturerWe apologize in advance
for any inconvenience. Thank YouEbony LineSupport

We did not refuse the package because the tag was removedWe rejected the wig due to the customer only sending the wig back in the plastic without the box and packaging it came inWe do realize the wrong item was sent however the customer did not ship us back the full item so we are unable to
accept itWe asked the customer if she still had the packaging and box and stated that she did not have it anymoreWe can not accept the wig back as that is not how we shipped the item to herWe offered the customer to either return the item with the full packaging and get a full refund or for her to keep the item and we would offer a 50% refund since the item is unacceptable for us to receive backIf the customer can find the box it came in we can accept the item back or our offer still stands for a 50% refund

We initially shipped the package out on 2/3/The customer called us asking for a status of the orderWhen we looked into the order it appeared that USPS lost the package as they had not updated the trackingWe filed a lost package claim with USPS and re-shipped the package out to the customer
on 2/8/and the package was delivered to the customer on 2/13/

Dear Customer Your order was cancelled and refunded. Please view below the transaction identification numbersThanks for your interest in Ebony Line. - ***Refund $(NOTE: )***1|1|1|This transaction has been
approved.||P|***|***||35.83|CC|credit||Toni|***||2620|Powder Springs|Georgia|30127|US|||***@gmail.com||||||||||||||***|||||||||||||XXXX1348|V...

Dear Customer We apologize for the inconvenience. The order was already shipped. It is also expected to arrive today. If you do not want the package we can issue a return label and accept the item back. Your account will also be refunded the full
amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Toni ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Royreen ***

Dear Customer, We do apologize for any inconvenienceThe order was canceled and there were no charges made to your accountYou may have seen a pending hold on your account when you placed the orderThe hold comes from you bank not from usThe pending hold can take your bank up to business
days to releaseIf the hold has ye to fall of than it should by the end of the week, if not you would need to contact your bank.Thank youEbonyline.com

Initial Business Response /* (1000, 5, 2015/09/01) */
We looked in our records with the email provided in this complaint and we do not see that email address on our mailing listIs there another email that you have that maybe linked to our mailing list?

Complaint: ***
I am rejecting this response because:as I have repeatedly told you, I am not responsible for the postage to return damaged merchandise back to youhad I not received it damaged, we would not be having this conversationYour fault, therefore; you are responsible for the return postagePlease let me know if you want me to return it COD or will you send me a return labelHave the vendor reimburse youAfter all, you claim that you sent me what they sent youYour beef should be with them; not me.
Sincerely,Sonia ***
Sonia ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Nancy ***

The customer placed her order on 7/15/We were sold out of (1) of her itemsPer our shipping policy it does state orders can take up to business days to ship due to items selling outOur policy also does state that customers with standard shipping methods are not notified of the delayThe
customer called us on 7/19/checking the status of the orderOur rep did explain to her the situation with her orderThe customer changed the color and wanted us to guarantee that she would get it by Friday for her birthdayOur rep explained that she may receive it by Friday however we can not guarantee it since the customer had standard shipping method selected and not a guaranteed shipping method. We did in fact ship the order out the same day she called 7/19/and the customer received the item on 7/20/2016, days before she needed itWe did everything we could on our end to ensure the package would get to her by her birthday and the package was received within that time

We did email the customer on 11/30/2016, the day she placed the order that there was going to be a 1 business day delay due to us not having the right quantity in stock for the items she requested. The email stated if she needed to change the shipping method or the order in anyway to respond to the...

email otherwise the order will ship as she originally placed. Since we did not receive a response to the email the order was shipped out the very next day with the shipping she selected. We can not refund the shipping cost as the order was still shipped out with the second day air method. Our website does indicate that items do sell out and unless customer's have expedited shipping they will be notified. Since the customer did have expedited shipping we did email her. Below is the receipt of the email that was sent: [11/30/2016 2:31:08 PM] - Delay Dear Customer, Thank you for shopping at ebonyline.com. Your WHOLE order will be delayed due to being all SOLD OUT at the moment . Please let us know if you would be interested in choosing an available color, otherwise this order will be delayed 1 business days as we order from the supplier. Should you need to change shipping method, please respond. We will process your order as soon as we get the items and we apologize for this inconvenience. Processing Department Ebonyline.com

Initial Business Response /* (1000, 7, 2015/06/11) */
We have removed the e,ail the customer gave us from our mailing list and she should not receive any emails from our company anymore.

All of our items come straight from the manufacturer and ship out straight to customers. We are not open to the public so none of our items are opened or tampered with. We explained to the customer she can return the item back to us as long as we received it within 10 days from 2/14/2017. At this...

time we have still yet to receive the item back from the customer and the order now falls outside the return policy time frame. If the customer would still like to return the item she may do so as long as we receive the item by 3/14/2017. After that time frame we would be unable to accept the item back.

Initial Business Response /* (1000, 6, 2015/08/04) */
We do apologize if you had a bad experience with our company. Per our return policy there is a re-stocking fee that is deducted for any item returned back to us. It is stated in the check out and you have to check the box that you have read and...

agree to all of our term and conditions which includes our return policy. The re-stocking fee applies to any and all item returned weather opened or not as we do not even accept back opened items do to sanitary reasons. The customer did call back and we did in fact refund her re-stocking fee as a one time courtesy to her. Customer did receive a full refund for the price of the items she returned.

Dear Customer       We accept calls daily from Monday-Friday from 8am-6pm. We can issue you a refund of the difference for the shipping cost of standard shipping. However our records show that the package was delivered on the 18th of October and a dispute for the entire...

order was made the same day for a refund for the entire purchase. We can issue a refund partial for shipping once the claim has been closed for the open dispute.  Thank YouEbony Line Support

We will go ahead and waive the restocking fee. Please go ahead and ship it back to us. We need it within 10 calendar days, brand new condition all tags attached. We will refund you for (2) [redacted] Weave [redacted] CURL 5 Pcs (1 Pack Complete) - 27 total: $31.90.

Initial Business Response /* (1000, 5, 2015/09/17) */
We do apologize for any inconvenience. We did go ahead and give your email address to the IT department and they have removed it from our mailing list.
Thank you
Resolution Department
Ebonyline.com

We did research your issue with the pictures you sent. We responded to the email informing you that you may return the item. We did look at the other closures we had in stock for that item and they all looked like the pictures you sent which is why we suggest not wanting the exchange as they all...

look like that. So you may go ahead and return the item and we will issue you a refund for the item once we receive it back from you. We di need to receive the item back within the next 7 days from today in brand new condition with all tags and packaging attached.  Thank youEbonyline.com

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