Dear Customer We apologize for the inconvenience. It is informed online the delay of the orders if we have to order with the manufacturer. For future orders you can call our customer service and get the inventory over the...
Dear Customer Your order was shipped and delivered to the address informed. An investigation with the carrier normally takes 8-15 business days as the carrier must retrace his/her steps. We apologize for any inconvenience implied by the carrier as we have...
completed our end. You will be processed a refund. Thank YouEbony LineSupport
Dear Customer The investigation process open with the carrier can cause a delay in the refund process. We do apologize for the inconvenience and has issued a full refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Tracey [redacted]
Dear Customer We apologize for the inconvenience. The package was returned to sender from [redacted]. The tracking information on your order stated that a attempt was made to deliver your package, however they were unable to deliver. The package was returned back to us and...
was refunded the subtotal. Our return unit did process the return as a regular return and not return to sender. A additional refund has been processed to your order. The funds should show in your account in the next 2-3 days. Again, we apologize for any inconveniences made.
We have explained this to you before we can not issue a return label for the item and we can not do COD as there is no cash on hand in our facility. We shipped out the item the manufacturer sent to us. The item was never opened or tampered with. Again you would need to return the item to receive a refund for the order.
Initial Business Response /* (1000, 5, 2015/08/21) */
When the customer first called us on 7/30/2015 she stated that she wanted to return the wig as it was defected. The customer did tell our rep that she did wear the wig to church and that is why our rep declined to accept back the item since it...
was used. Our supervisor explained to her as well that even though it was passed the time frame we could have accepted it back for inspection however since she did wear the item there was nothing we could do. We did offer her 5% back and she agreed to that resolution. The customer also asked the supervisor for her next purchase if we could inspect the wigs as all the ones she got seemed to be little different from each other. That is when our supervisor explained that wigs can vary slightly from one to another as they can not all come out identical. A week later she contacted us via email stating that she received a Model Model wig not a Vanessa wig. We explained to the customer that those are 2 very different companies and it would be almost next to impossible for one of their wigs to end up in the others packaging as they are 2 separate manufacturers in 2 separate states. We also explained that per our policy once an item is used we can not do anything in regards to the item and they would need to contact the manufacturer for any issues once it is worn. All that information is placed in our return policy which the customer did agree to when placing the order. Since so much time has passed and the wig is used we can not offer anymore than the 5% we have already refunded back. She can contact the manufacturer and see if the can straighten this out for her.
Dear Customer, The funds have been voided in your account which will then reverse the pending process and in a few days increase your overall account balance. Please view below the payment method voided confirmation. Update PaymentAVSThe street address and the first 5 digits of the ZIP code match perfectlyCVVMatchedAuth Amount51.51Auth CodeCard No[redacted]StatusvoidedCaptured Amount Thank YouEbony LineSupport Thank YouEbony LineShanice
Our website does state orders can take up to 7 business days to ship orders as we have to order items from the manufacturer due to items selling out. When customer's place orders this information is located in the check out where customer's have to click that they have read and agree to the terms of...
our website. every website operates differently. Since we do not state same days shipping we have all items marked as available even if they are not physically in our warehouse as we can order the items from the manufacturer and receive it within the 7 day time frame we offer on the website.
On the description of the item it shows that it is only one track of clip ins. The length of the track depends on the size you purchase. we do show pictures of how each size looks. You can return the item if you would like to receive a refund. We need to receive the item back within 7 days from...
today in brand new condition will all tags and packaging attached. You will receive a refund for the cost of the item once we receive the item back. Ebonyline.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nicole [redacted]
Complaint: [redacted]
I am rejecting this response because: Ebonyline did not email anything about a return. I checked every folder for my inbox that this message could have been placed and I did not receive any form of communication with them. I will RETURN this item only if they send me a return label. I don think it is fair that I get charged by [redacted] to return a closure that is defective. The seven days to return this product may start once I receive a return label with no charge. Let's be mindful, I ordered three convertible closures ( meaning multiple parts to where the top portion of your hair) and this was the only closure that appeared that way. If you want to say that all of your closures look that way then please explain the two closures I received that looks perfectly fine. Nevertheless, I will RETURN this item once a receive a return label, which was not included in my delayed order that I received from you late. I even went on your website for a return label before reporting this claim to Revdex.com. Thanks for you help Revdex.com, but I will need a return label to return this item in order to close out this claim.
Sincerely,
[redacted]
Dear Customer, We apologize for the inconvenience of your order. The order was cancelled and the funds will reflect your account in about 24-48 hours. Again. we apologize for the inconvenience. Our system failed at providing you further detail on your...
Dear Customer Your calls are not being ignored, at this current time there is a high call volume. If you would like to return the package to us you can. When sending it back please write on your invoice your order number and what you would like for your...
Dear Customer We apologize for the inconvenience. Your order was refunded in full for the entire purchase. You will see a additional refund post to your account within the next few days. Thanks for your interest in Ebony Line.
Complaint: [redacted]
I am rejecting this response because: that is not the right amount. I don't want to be responsible for NO MONEY it was 20 dollars they owe not 7.99
Sincerely,
Alysia [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Stephanie [redacted]
Complaint: [redacted]
I am rejecting this response because:The funds have not been placed in my account and I have not received the merchandise. Here is the response from [redacted] Credit Union.Hannah [redacted] <h[redacted]@[redacted]cu.org>To:[redacted][email protected]...⇄ ?16 at ?10?:?53? ?AMGood Morning!Upon reviewing the account there was no charge of around 51 dollars returned to the account as of October 16th, 2017. If you have any further questions feel free to give me a call or an email. Have a great day!-- Hannah [redacted]Financial Services RepresentativeAuburn Hills Branch[redacted] CREDIT UNIONWhere You Come First!###-###-####
Sincerely,
Michelle [redacted]
Dear Customer We apologize for the inconvenience. It is informed online the delay of the orders if we have to order with the manufacturer. For future orders you can call our customer service and get the inventory over the...
phone.
Dear Customer Your order was shipped and delivered to the address informed. An investigation with the carrier normally takes 8-15 business days as the carrier must retrace his/her steps. We apologize for any inconvenience implied by the carrier as we have...
completed our end. You will be processed a refund. Thank YouEbony LineSupport
Dear Customer The investigation process open with the carrier can cause a delay in the refund process. We do apologize for the inconvenience and has issued a full refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Tracey [redacted]
Dear Customer We apologize for the inconvenience. The package was returned to sender from [redacted]. The tracking information on your order stated that a attempt was made to deliver your package, however they were unable to deliver. The package was returned back to us and...
was refunded the subtotal. Our return unit did process the return as a regular return and not return to sender. A additional refund has been processed to your order. The funds should show in your account in the next 2-3 days. Again, we apologize for any inconveniences made.
We have explained this to you before we can not issue a return label for the item and we can not do COD as there is no cash on hand in our facility. We shipped out the item the manufacturer sent to us. The item was never opened or tampered with. Again you would need to return the item to receive a refund for the order.
Initial Business Response /* (1000, 5, 2015/08/21) */
When the customer first called us on 7/30/2015 she stated that she wanted to return the wig as it was defected. The customer did tell our rep that she did wear the wig to church and that is why our rep declined to accept back the item since it...
was used. Our supervisor explained to her as well that even though it was passed the time frame we could have accepted it back for inspection however since she did wear the item there was nothing we could do. We did offer her 5% back and she agreed to that resolution. The customer also asked the supervisor for her next purchase if we could inspect the wigs as all the ones she got seemed to be little different from each other. That is when our supervisor explained that wigs can vary slightly from one to another as they can not all come out identical. A week later she contacted us via email stating that she received a Model Model wig not a Vanessa wig. We explained to the customer that those are 2 very different companies and it would be almost next to impossible for one of their wigs to end up in the others packaging as they are 2 separate manufacturers in 2 separate states. We also explained that per our policy once an item is used we can not do anything in regards to the item and they would need to contact the manufacturer for any issues once it is worn. All that information is placed in our return policy which the customer did agree to when placing the order. Since so much time has passed and the wig is used we can not offer anymore than the 5% we have already refunded back. She can contact the manufacturer and see if the can straighten this out for her.
Dear Customer, The funds have been voided in your account which will then reverse the pending process and in a few days increase your overall account balance. Please view below the payment method voided confirmation. Update PaymentAVSThe street address and the first 5 digits of the ZIP code match perfectlyCVVMatchedAuth Amount51.51Auth CodeCard No[redacted]StatusvoidedCaptured Amount Thank YouEbony LineSupport Thank YouEbony LineShanice
Our website does state orders can take up to 7 business days to ship orders as we have to order items from the manufacturer due to items selling out. When customer's place orders this information is located in the check out where customer's have to click that they have read and agree to the terms of...
our website. every website operates differently. Since we do not state same days shipping we have all items marked as available even if they are not physically in our warehouse as we can order the items from the manufacturer and receive it within the 7 day time frame we offer on the website.
On the description of the item it shows that it is only one track of clip ins. The length of the track depends on the size you purchase. we do show pictures of how each size looks. You can return the item if you would like to receive a refund. We need to receive the item back within 7 days from...
today in brand new condition will all tags and packaging attached. You will receive a refund for the cost of the item once we receive the item back. Ebonyline.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nicole [redacted]
Complaint: [redacted]
I am rejecting this response because: Ebonyline did not email anything about a return. I checked every folder for my inbox that this message could have been placed and I did not receive any form of communication with them. I will RETURN this item only if they send me a return label. I don think it is fair that I get charged by [redacted] to return a closure that is defective. The seven days to return this product may start once I receive a return label with no charge. Let's be mindful, I ordered three convertible closures ( meaning multiple parts to where the top portion of your hair) and this was the only closure that appeared that way. If you want to say that all of your closures look that way then please explain the two closures I received that looks perfectly fine. Nevertheless, I will RETURN this item once a receive a return label, which was not included in my delayed order that I received from you late. I even went on your website for a return label before reporting this claim to Revdex.com. Thanks for you help Revdex.com, but I will need a return label to return this item in order to close out this claim.
Sincerely,
[redacted]
Dear Customer, We apologize for the inconvenience of your order. The order was cancelled and the funds will reflect your account in about 24-48 hours. Again. we apologize for the inconvenience. Our system failed at providing you further detail on your...
order.
Dear Customer Your calls are not being ignored, at this current time there is a high call volume. If you would like to return the package to us you can. When sending it back please write on your invoice your order number and what you would like for your...
exchange. Thank YouEbony LineSupport
Dear Customer We apologize for the inconvenience. Your order was refunded in full for the entire purchase. You will see a additional refund post to your account within the next few days. Thanks for your interest in Ebony Line.
Complaint: [redacted]
I am rejecting this response because: that is not the right amount. I don't want to be responsible for NO MONEY it was 20 dollars they owe not 7.99
Sincerely,
Alysia [redacted]
Dear Customer We do apologize for any inconvenience. Your order was shipped. This is your tracking number [redacted] with USPS.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Stephanie [redacted]
I see the order was canceled on 2/27/2017 and refund posted on 3/8/2017 back onto your card for the full amount of $27.97. Ebonyline.com
Complaint: [redacted]
I am rejecting this response because:The funds have not been placed in my account and I have not received the merchandise. Here is the response from [redacted] Credit Union.Hannah [redacted] <h[redacted]@[redacted]cu.org>To:[redacted][email protected]...⇄ ?16 at ?10?:?53? ?AMGood Morning!Upon reviewing the account there was no charge of around 51 dollars returned to the account as of October 16th, 2017. If you have any further questions feel free to give me a call or an email. Have a great day!-- Hannah [redacted]Financial Services RepresentativeAuburn Hills Branch[redacted] CREDIT UNIONWhere You Come First!###-###-####
Sincerely,
Michelle [redacted]