eBookstorellc.com

I am satisfied with the business' responseI will close the complaint as long as they agree to sent the $check and close my account

We thank you for your letter concerning our mutual client [redacted] ***, your file # [redacted] Our records show Mrs [redacted] contacted our Customer Service dept on February 2, requesting to end her serviceWe advised her file was now cancelled, and provided a cancellation number of [redacted] She stated the address on her file was not up to date, and requested a cancellation e-mail to be sent to her e-mail address of [redacted] .org A cancel confirm was sent outLooking over our sent item, there was grammar error in the two sentences submitted in the e-mailGrammar errors are not impossible; we see typo’s on information sent to our company more times than we can countAs Mrs [redacted] stated she would be refuting our charge at her bank, we did not confirm any refund information as that action removes our ability to refund her on our own accordShe has involved her bank, and that has to play out in due courseThe way we ensure no further charges once a client has cancelled with us, we submit their information to our cancel listIf her information is used in a future submission to us, we need that list to alert a red flag situationScrubbing her information would make that impossibleHowever, having said that, we can scrub her information if she still requests as suchWe await a reply on this matter before taking any action

Welcome to eBookStore February 9, [redacted] * Jefferson City MO We thank you for sending us the concerns of our mutual client [redacted] , your file number as [redacted] .In viewing our records, we show no phone calls made to us, we show a single e-mail dated yesterdayMrs [redacted] 's file shows no prior communication Had she spoke to a Customer Service representative, she would most assuredly have had all her questions answered We responded to her one and only e-mail yesterday advising her file has been cancelled as of yesterdays date, no further charges will take placeThe e-mail we submitted to her explains what the service wasIn addition, upon enrollment, an e-mail is sent to all new coming members, explaining what the program isMrs [redacted] s enrollment with us was through an Internet web-based request, quite possibly in conjunction with another purchase being made on line, as many of our advertisements appear on other websites, presented to the potential recipient at check-out point as additional offers or promotionsAs she states in her complaint, she has involved her bank in this matter, which removes our ability to submit a refund autonomouslyIn regards to overdraft charges, we did not charge her for that, nor did we request her bank to do so on our behalfThese are charges her bank has made by their own volitionWe do not accept responsibility for bank policiesWe must now wait for communication from her bank.Thank you for your time and attentionIf you have any further questions or inquiries about our service, feel free to visit our website at www.ebookstorellc.com or contact a customer service representative by phone at [redacted] , or contact us at [redacted]

Complaint: [redacted] I am rejecting this response because:I never received confirmation from the businessI attached the email that they have sent meI would be satisfied if I receive written proof of the transaction that occurred and written confirmation that my information has been scrubbed Sincerely, [redacted] ***

Welcome to eBookStore February 14, [redacted] * Jefferson City MO [redacted] [redacted] [redacted] We thank you for your inquiry on our mutual client, *** [redacted] your file # [redacted] Our records show Mrs [redacted] contacted our Customer Service Dept on February 2nd 2018, requesting to cancel her serviceShe stated she was charged by our company months previously, which she had called to cancel at that timeWhen asked by our CS representative for her previous cancellation number, she did not have oneWe advised Mrs***s our records do not show prior charges, or communication from her beyond the present date of the callWe cancelled Mrs***s file, and provided her with a current cancel numberShe requested a refund, which we advised would be processed within – business days time, from the date of cancellationSince then however, Mrs***s [redacted] sent us a return code on our charge (R-05), showing Mrs***s had disputed our charge at her bankThis has involved her bank in her refund proceedings, and subsequently we have cancelled our refund processMrs***s refund is now in her banks handsIf you have any further questions or inquiries about our service, feel free to visit our website at www.ebookstorellc.com or contact a customer service representative by phone at [redacted] , or contact us at [redacted]

Complaint: [redacted] I am rejecting this response because:I was never once told my money would be refunded the company also ILLEGALLY obtained my information and it was never voluntarily given to themI did not file anything with my bank and am still waiting on a full refund I was informed I would not get because their office manager berry felt I was rude and was basing whether I would be refunded on that alone Sincerely, [redacted] ***

Welcome to eBookStore May 10, Sun Valley DrSuite D Jefferson City MO In response to your Revdex.com complaint file # [redacted] for our mutual client; [redacted] ***In her complaint, [redacted] states there were illegal charges submitted to her accountDuring her 'conversations' with our Customer Service Dept., she states charges of $in totalUpon reviewing our records, we show charges, not 3, the First; March 21, and the Second; April 20, We also show an online application form filled out by the client, with her Golden banking information, (Account and Routing numbers) submitted as method of paymentMrsAbram contacted our CS department times on Monday April 2018, the second time was with her husbandShe was exceptionally hostile, and her husband swore at our CS Rep, who had to disconnect the call as a resultShe also threatened to 'spam call' our CS Dept until she got all charges returned, multiple times we advised we have record of chargesUpon her First request, her file had been canceled on that date; a refund request was submitted, and she appears to have received her refund in the amount of $as an ACH depositWe provided a cancellation number for her as [redacted] We advised [redacted] *** our company has a day time frame respecting refunds, however in the interest of good relations with our clients, we were prepared to submit a refund for the 2nd charge as wellThat being said, she was clear in stating she was prepared to resolve that charge through her bankAs such, we would require confirmation that Mrs Abram has not pursued any action with her bank before proceedingIf you have any further questions or inquiries about our service, feel free to visit our website at www.ebookstorellc.com or contact a customer service representative by phone at [redacted] , or contact us at [email protected] Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

Welcome to eBookStore February 15, [redacted] * Jefferson City MO We received your second Revdex.com submission for [redacted] ***, your file # [redacted] Our records show, Mrs***s Routing and Account numbers with [redacted] were submitted as payment methodThat in itself is permission, as only the account holder is to have that knowledgeWe did not break into Mrs***s home, and remove a check out of her check bookThis is what was submitted to usFurther, our company has many ads purchased in block formats which are placed on multiple websites, presented to potential recipients (who are already on line making purchases) at the point of check outThe boxes to these promotional ads are preselected, requiring potential recipients to deselect the offers if not desiredThis is called 'assumed sale' techniqueMany company's use this including [redacted] , ie; If another search engine (***, *** etc) is your default choice, and you happen to use [redacted] to search with, you are often asked, in an 'assumed sale' manner; if you would like to make [redacted] your default search engine, or home page? You have to deselect the already selected box in order to negate that, if that is not wantedThis is neither new nor unscrupulous, it is simply businessThe charge for these promotional offers will encompass the same payment method that was used to make the initial on line purchase with, negating the need for the client to re-enter all their information once again for the additional purchaseIf you have any further questions or inquiries about our service, feel free to visit our website at www.ebookstorellc.com or contact a customer service representative by phone at [redacted] , or contact us at [redacted]

Complaint: [redacted] I am rejecting this response because: my complaint was not necessarily about getting the refund The complaint is about the practice of taking money out of someones account WITHOUT their permission for something that they NEVER ordered! Being that this is the SECOND time it has happened and that there are numerous complaints online that it has happened to others as well! THIS is the practice that needs to stop! It is UNNECESSARY, TIME CONSUMING AND COSTLY to deal with UNAUTHORIZED charges! I accepted the first loss as they had said that they were going to issue the refund but NEVER did with that being the case, my bank advised me to do the cancel payment and they PROMPTLY refunded the account! in addition, I do not feel that it should take 7-days to wait for a refund when the charge has been UNAUTHORIZED! If they can take it out that quickly, they should be able to return it to the account just as quickly! What I would like to know is how they are going to deal with this problem in the future! Sincerely, [redacted] ***

A gentleman called me early this morning and believes that my complaint was sent to the wrong placeI confirmed the information that I have on my billing with him as ebook store llc *** He told me that my complaint was not regarding an *** related charge

Tell us why here..We will refund the complainant the $that we agreed to, and we consider this matter closed

Welcome to eBookStore February 14, 2018*** *** *** *** *** * Jefferson City MO The following is our Cancellation confirmation as requested by Mrs***;E Book Store provides on line streaming and downloading from our 10,plus librairy of E booksAs per your request, we have cancelled your file as of February 1st, Your cancellation number is ***We have also removed your information form our database.We have requested to our Administration dept to send you the web based request form to your e-mail address of : ***.***@***.orgIf you have any further questions or inquiries about our service, feel free to visit our website at www.ebookstorellc.com or contact a customer service representative by phone at ***, or contact us at ***

I have received *** *** rejection I must stand by my offer, I have attached in PDF format the enrollment sheet on which she clearly check reoccurring payments to be deducted from her bank account Regarding her claim that she has not received the certified check as promised That is correct once she approves the offer the check (which is on my desk) will be immediately mailed to her

Complaint: ***
I am rejecting this response because: I feel that this company's practice should still be researched and while they claim it is above board, the practice of TRICKING someone to order something that they do not intend to order is just plain wrong! With this being said, I am fairly certain that I did not click to order anything and still feel that their practice in not completely legit and would like further investigation on exactly how they do their procedures for their orders payments, etc so that there are not more victims of such abuse!
Sincerely,
*** ***

The business did refund payment of $on 1/but I realized that they'd charged me a total of timesThe pending charges are from 11/and 12/

Complaint: ***
I am rejecting this response because I was initially charged on 10/and that came out of my bank on 11/or 11/but I called on 1/and canceledI was told no additional transactions would be taken from my accountI was only refunded for month despite the fact that months had been deducted from my bankI understand the statement that the 1st payment that posted 11/or 11/was in excess of days but due to fact that I subscribed by mistake I believe I should be entitled to both the 12/AND 1/chargesTo date I have not received the certified check that was to be sent in the amount of $34.99.Sincerely,
*** ***

Welcome to eBookStore May 10, 2018                                 1803 Sun Valley Dr. Suite D  Jefferson City MO  65109  ...

In response to your Revdex.com complaint file #[redacted] for our mutual client; [redacted]. In her complaint, [redacted] states there were illegal charges submitted to her account. During her 'conversations' with our Customer Service Dept., she states 3 charges of $34.99 in total. Upon reviewing our records, we show 2 charges, not 3, the First; March 21, and the Second; April 20, 2018. We also show an online application form filled out by the client, with her Golden 1 banking information, (Account and Routing numbers) submitted as method of payment. Mrs. Abram contacted our CS department 3 times on Monday April 23 2018, the second time was with her husband. She was exceptionally hostile, and her husband swore at our CS Rep, who had to disconnect the call as a result. She also threatened to 'spam call' our CS Dept until she got all 3 charges returned, multiple times we advised we have record of 2 charges. Upon her First request, her file had been canceled on that date; a refund request was submitted, and she appears to have received her refund in the amount of $34.99 as an ACH deposit. We provided a cancellation number for her as [redacted]. We advised [redacted] our company has a 30 day time frame respecting refunds, however in the interest of good relations with our clients, we were prepared to submit a refund for the 2nd charge as well. That being said, she was clear in stating she was prepared to resolve that charge through her bank. As such, we would require confirmation that Mrs Abram has not pursued any action with her bank before proceeding. If  you have any further questions or inquiries about our service, feel free to visit our website at www.ebookstorellc.com or contact a customer service representative by phone at [redacted], or contact us at [email protected]   Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

We thank you for your letter concerning our mutual client [redacted], your file # [redacted].   Our records show Mrs. [redacted] contacted our Customer Service dept on February 2, 2018 requesting to end her service. We advised her file was now cancelled, and provided a cancellation number of [redacted]....

She stated the address on her file was not up to date, and requested a cancellation e-mail to be sent to her e-mail address of [redacted].org A cancel confirm was sent out. Looking over our sent item, there was 1 grammar error in the two sentences submitted in the e-mail. Grammar errors are not impossible; we see typo’s on information sent to our company more times than we can count. As Mrs. [redacted] stated she would be refuting our charge at her bank, we did not confirm any refund information as that action removes our ability to refund her on our own accord. She has involved her bank, and that has to play out in due course. The way we ensure no further charges once a client has cancelled with us, we submit their information to our cancel list. If her information is used in a future submission to us, we need that list to alert a red flag situation. Scrubbing her information would make that impossible. However, having said that, we can scrub her information if she still requests as such. We await a reply on this matter before taking any action.

Complaint: [redacted]
I am rejecting this response because:I never received confirmation from the business. I attached the email that they have sent me. I would be satisfied if I receive written proof of the transaction that occurred and written confirmation that my information has been scrubbed.
Sincerely,
[redacted]

Welcome to eBookStore February 14, 2018    [redacted]  Jefferson City MO  65109 [redacted]     [redacted]    [redacted] We thank you for your inquiry on our mutual client,  [redacted]...

[redacted] your file #  [redacted]. Our records show Mrs. [redacted] contacted our Customer Service Dept on February 2nd 2018, requesting to cancel her service. She stated she was charged by our company 6 months previously, which she had called to cancel at that time. When asked by our CS representative for her previous cancellation number, she did not have one. We advised Mrs. [redacted]s our records do not show prior charges, or communication from her beyond the present date of the call. We cancelled Mrs. [redacted]s file, and provided her with a current cancel number. She requested a refund, which we advised would be processed within 7 – 10 business days time, from the date of cancellation. Since then however, Mrs. [redacted]s [redacted] sent us a return code on our charge (R-05), showing Mrs. [redacted]s had disputed our charge at her bank. This has involved her bank in her refund proceedings, and subsequently we have cancelled our refund process. Mrs. [redacted]s refund is now in her banks hands. If you have any further questions or inquiries about our service, feel free to visit our website at www.ebookstorellc.com or contact a customer service representative by phone at [redacted], or contact us at [redacted]