eBookstorellc.com

Welcome to eBookStore February 15, 2018                                      [redacted]  Jefferson City MO  65109 We received your second Revdex.com submission for [redacted], your file # [redacted] Our records show, Mrs. [redacted]s Routing and Account numbers with [redacted] were submitted as payment method. That in itself is permission, as only the account holder is to have that knowledge. We did not break into Mrs. [redacted]s home, and remove a check out of her check book. This is what was submitted to us. Further, our company has many ads purchased in block formats which are placed on multiple websites, presented to potential recipients (who are already on line making purchases) at the point of check out. The boxes to these promotional ads are preselected, requiring potential recipients to deselect the offers if not desired. This is called 'assumed sale' technique. Many company's use this including [redacted], ie; If another search engine ([redacted], [redacted] etc) is your default choice, and you happen to use [redacted] to search with, you are often asked, in an 'assumed sale' manner; if you would like to make [redacted] your default search engine, or home page? You have to deselect the already selected box in order to negate that, if that is not wanted. This is neither new nor unscrupulous, it is simply business. The charge for these promotional offers will encompass the same payment method that was used to make the initial on line purchase with, negating the need for the client to re-enter all their information once again for the additional purchase. If you have any further questions or inquiries about our service, feel free to visit our website at www.ebookstorellc.com or contact a customer service representative by phone at [redacted], or contact us at [redacted]

See attached

I am satisfied with the business' response. I will close the complaint as long as they agree to sent the $34.99 check and close  my account.

Complaint: [redacted]
I am rejecting this response because: my complaint was not necessarily about getting the refund.  The complaint is about the practice of taking money out of someones account WITHOUT their permission for something that they NEVER ordered!  Being that this is the SECOND time it has happened and that there are numerous complaints online that it has happened to others as well!  THIS is the practice that needs to stop!  It is UNNECESSARY, TIME CONSUMING AND COSTLY to deal with UNAUTHORIZED charges!  I accepted the first loss as they had said that they were going to issue the refund but NEVER did . . . with that being the case, my bank advised me to do the cancel payment and they PROMPTLY refunded the account!  in addition, I do not feel that it should take 7-10 days to wait for a refund when the charge has been UNAUTHORIZED!  If they can take it out that quickly, they should be able to return it to the account just as quickly!  What I would like to know is how they are going to deal with this problem in the future!
Sincerely,
[redacted]

We have reviewed the information/complaint that was filed by Ms. [redacted], and provide the following information regarding our resolution of this complaint.Mrs. [redacted] contacted us on June 26, 2017 asking to cancel her file and receive a refund for $34.99.  We provided her with a cancellation...

number of [redacted]  advising that a refund would be requested on her behalf.  We sent her an e-mail to confirm on this, and advising the refund usually takes 7 - 10 business days to process.Since that time, we received a notice from her [redacted] Bank showing Mrs. [redacted] also filed a charge dispute on our fee of $34.99.  We show an R-10 code supporting that Mrs. [redacted] authorized her bank to provide a refund for her. We feel that we have addressed this complaint fully and have provided her with the refund she had requested.

Complaint: [redacted]
I am rejecting this response because:I was never once told my money would be refunded the company also ILLEGALLY obtained my information and it was never voluntarily given to them. I did not file anything with my bank and am still waiting on a full refund I was informed I would not get because their office manager berry felt I was rude and was basing whether I would be refunded on that alone. 
Sincerely,
[redacted]

Welcome to eBookStore February 9, 2018                                      [redacted]  Jefferson City...

MO  65109 We thank you for sending us the concerns of our mutual client [redacted], your file number as [redacted].In viewing our records, we show no phone calls made to us, we show a single e-mail dated yesterday. Mrs. [redacted]'s file shows no prior communication.  Had she spoke to a Customer Service representative, she would most assuredly have had all her questions answered.  We responded to her one and only e-mail yesterday advising her file has been cancelled as of yesterdays date, no further charges will take place. The e-mail we submitted to her explains what the service was. In addition, upon enrollment, an e-mail is sent to all new coming members, explaining what the program is. Mrs. [redacted]s enrollment with us was through an Internet web-based request, quite possibly in conjunction with another purchase being made on line, as many of our advertisements appear on other websites, presented to the potential recipient at check-out point as additional offers or promotions. As she states in her complaint, she has involved her bank in this matter, which removes our ability to submit a refund autonomously. In regards to overdraft charges, we did not charge her for that, nor did we request her bank to do so on our behalf. These are charges her bank has made by their own volition. We do not accept responsibility for bank policies. We must now wait for communication from her bank.Thank you for your time and attention. If you have any further questions or inquiries about our service, feel free to visit our website at www.ebookstorellc.com or contact a customer service representative by phone at [redacted], or contact us at [redacted]