Echo Summit Properties, LLC

Complaint: I am rejecting this response because: in my original complaint I asked where the property was being marketed, in their response I see no answer to that questionI want documentation of websites it was marketed on, I don't think it was marketed at all and they stole my $that I made in good faith to settle things as quickly as possibleAlso would like to point out that I was NEVER informed of anything regarding the security deposit, I have email documentation of every conversation back and forth with echo summit and myselfIn order for an eviction to take place the renter must have not already relinquished the property, which I had done on February 12thNo one has informed me of any further action or decisions to be made at allEcho summit in their reply says they are awaiting my response, what are they talking about? Echo summit says the owner was forced to step in, what does that mean? What is the status of the property right now? Has Echo summit stepped inside the property? I haven't received any documentation of properties current conditions according to themI would like all of my questions answered formally and promptly Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I'll see you in court! Sincerely, [redacted]

Please see attached the most current lease dated 8/1/between Echo Summit Properties and [redacted] and [redacted] Please refer to section under the terms and definitions section -Landlord Access and Rights to show premisesThis states that the Landlord shall give Resident hour notice prior to intention to enter the PremisesLandlord may enter the Premises at any time without the consent of the ResidentResident agrees to keep the premises clean and in showable condition during the period of days prior to the termination of this leaseSignatures of approval from the residents are shown at the bottom of that page along with other sections acknowledging and accepting the terms of each lease they have signedNow understanding the hardships residents go through during a move out, it is our policy to only show a home once during the week and once on the weekendMrs [redacted] lists her home was shown times in daysThat would fall under our good faith effort as one was shown during the first week, one was shown during that weekend and the final 3rd time was shown during the next weekIt is not our practice to notify resident if showings are canceled as sometimes this may happen last minuteWe give each of our residents at least hours notice prior to ensure that they are accommodatedRegarding of the re-keying issue statedFor our first showing, our agent found the key that we had no longer workedMrs [redacted] was home and told the agent her keys did not work as well This was then assigned to our maintenance department to repairLocks were changed and the residents were given a new key that worksIn summary, Echo understands the resident frustration and will do whatever they can to accommodateHowever, showings can not be halted as that would interfere with the best interest of the owner and re-renting the homeThis would also be treating Mrs [redacted] favorable and discriminating against all others that must comply with this policy as well

[redacted] was legally evicted due to non payment of rentMs [redacted] moved into the home on 2/20/Her first late payment for rent was on 3/3/To better assist her, Echo Summit offered a court monitored payment plan to include March past due amounts and April balances owed due to the lack of funds available now and dates offered for future payments by Ms [redacted] Per her written promise the April rent payment would be paid on or before 4/2/to avoid any additional late feesThis payment was not paid and the "ARE( Action regarding an eviction payment plan)" was then considered in default as of 4/3/Legal council was notified of the default and then submitted the Writ of execution that was awarded per Arapahoe Courts on 3/21/to Echo SummitThis writ was delivered to Arapahoe County and legally executed on 4/12/The Sheriff reached out to Ms [redacted] prior to the date in hopes that she would move on her own accordOn date of execution, Ms [redacted] and her children were still at the homeThe Deputy removed her and her children from the house and then had us remove all belongings and set them outsideIllegal substances and paraphernalia were also found and confiscated by law enforcementLocks were changed and legal possession was completed per Colorado law requirementsItems left outside were then available for pick up by Ms [redacted] at any point that dayIn fact she had told the Sheriff she was getting a van and would be back for removal of all remaining itemsAs of 12:30pm 4/13/18, it was discovered that no additional items were removed and per requirement was then set to be removed by a trash disposal companyAround 1pm as the company was there to remove all items, Ms [redacted] showed up and became very confrontationalWe then gave her until 10pm that same day to remove all itemsThis was an additional way we tried to accommodate Ms [redacted] beyond the 24hour window the sheriff had given herAs of 4/14/8am, items were still found at the home and was finally removed by the trash companyEcho Summit has numerous emails and supporting pictures of items founds and damages created by Ms [redacted] This complaint filed is another attempt to delay and retaliate against Echo Summit to blame Echo Summit for her own actions that were the direct cause of the evictionHer claim of discrimination is baseless and untrueEcho Summit is ready to show all proof needed that will reflect the numerous ways we have offered any kind of assistance to avoid the evictionCharges for the illegal items found will not be filed against Ms [redacted] Final accounting of the home with any appropriate charges will be completed within days per Colorado lawIf any remaining money is available for refund, it would be returned properly

Initial Business Response / [redacted] (1000, 15, 2015/09/15) */ Echo Summit is working on these issuesNo further response at this time Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response does not give a timeframe for the expected repairs nor does it address compensation to usThanks to the Revdex.com for your attempt in assisting with this matter Final Business Response / [redacted] (1000, 23, 2015/10/26) */ This consumer complaint made for [redacted] XXXXX, has been resolved since the complaint was received by DRevdex.comBEcho Summit has replaced the damaged carpetEcho Summit has also obtained a Microbial Air Sampling Report from Enviro Spec ConsultingThis report provides substantial evidence that the date of August 21, ESC Mold Inspector collected mold air samples, and "laboratory results indicated no elevated microbial levels present." These reports and their inlying results may be provided upon request In regards to the consumers request to be refunded the "prepared last month's rent, and damage deposit", we have since come to an agreed upon resolution for compensation to the consumerWe agreed to refund a total of $for 1/month's rent for the month of October

Complaint: I am rejecting this response because:Ok, I viewed the sites listed and do not see the property, so it must be rented now? If so, what are the total costs you are trying to pass onto Mr [redacted] ? Also, where has my $deposit went? I would like to point out that if Echo summit would have responded to my concerns appropriately I wouldn't have had to contact the Revdex.comI need to ensure an eviction is not on my record and I receive proper documentation from Echo summit about what's owed and where the deposit has wentThank you Sincerely, [redacted]

Initial Business Response /* (1000, 7, 2015/08/17) */
A HOA violation warning was initially issued to the property owner on May 28, with an additional notice issued on June 9, stating that the violation was to be corrected by June 19, After numerous attempts to contact the tenant
by ESPM via email, text and phone, ESPM was granted an extension to correct the violation from the governing HOA
As per our lease agreement with the tenant, a violation warning notice was sent to the tenant on June 16, with no response from the tenantA three day notice to correct the violation was posted on the residence front door on June 23, After the three day "notice to correct" time frame expired, the landscape issues were not corrected by the tenant
As per the lease agreement and the "notice to correct" posting, ESPM resolved the landscape issue and the tenant was invoiced $and due on or before September 1, or the tenant will be in breach of the lease agreement
Initial Consumer Rebuttal /* (3000, 9, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is absolutely not trueI received one and only one notice from Echo Summit about the yard that I promptly responded toThe first time Echo Summit got in touch with me was June 16th
"*** Newberg
AttachmentsJun
to me
Good afternoon ***,
We received the attached violation from the Stratford Lakes HOA regarding the lawn not being maintainedPlease take care of the lawn by Friday, June 19th, to avoid a finePlease be aware any fines resulting from an HOA violation will be your responsibility to payThank you and have a great day."
"*** ***
Jun
to ***
The owners didn't leave a working lawnmower, and their sprinkler system stopped working, which I called and left a message with maintenance about on Monday (as well as an issue with the electricity in our garage)I will not be paying the fine because the owners have left me unequipped to care for their houseThis is an extension of issues I have had the entire time I have lived here, and things that could have been prevented if you, the landlords, had done a proper walkthrough to examine your propertyDon't say you did, because I have been told by *** *** and others at the office that this was a new property and you guys took the owner on their word that it was ready to rentThe fact that there was *** on my toilet, hair in my cabinets, and food all over my kitchen when I moved in proves how unaware of the issues with this property you all have beenI was promised a garage door opener would be sent to me soon after I moved in back in DecemberThat still hasn't happenedThe owners didn't leave the mail key, eitherThe garage door doesn't workThe washer / drier doesn't workMaintenance has told me that they are all just old, faulty, and need replacement, but that hasn't happenedThis house isn't what I thought it would be when I moved in, and a large part of that is a combination of yours and the owners neglectI have called people to care for the yard, which adds extra expenses to my rent, but so far no one has followed throughNot to mention we can't even get a lawnmower into the back yard because the gates don't work, which I reported at move inSo, in summary, I will not be paying that fineI will keep trying to have someone care for the yard since I am not equipped to do so, but I can only do so much with what I have to work with."
"*** Newberg
Jun
to me
I have received your complaints and will look into the issuesThank you and have a great day."
This is our entire exchange about the yardThere was nothing EVER posted on my doorThere were not numerous phone calls, texts, and e-mailsThis is itThey called my dad, told him they would be cutting the yard and billing me for it, and both myself and my father told them over the phone that we would pay for yard care if given a quote firstThis was July 8thJuly 9th I sent a follow up e-mail
"*** ***
Jul
to ***
My dad talked to *** today, and she said something about fixing the issues with the house if given the chance, and that I am just impatient or something to that degreeI want to stress to you that I have been patient to the point where I don't even bother reporting the things I can just live aroundWhat really has bothered me the most has been the fact that things that were reported when I first moved in (running toilet and electrical issues in the kitchen) were written off as me being crazyThe initial electrician who "fixed" the lights in the kitchen by changing the bulbs told me it was totally for four bulbs to go out at the same exact momentWhen it happened again, my friend informed me that the wrong bulbs were being used with the wrong kind of dimmer - a fire hazardThe running toilets were ignored, too, and I was told it was until the city called to tell me there was a definite leak in our plumbingI have not been impatient with you allI reported everything right off the bat and the only things that ever got fixed were some of the minor cosmetic things that should have been done before I even moved inI repeat from my previous e-mail and from the damage report I sent: Urine on the toilet seats, hair in the medicine cabinets, food scraps in the fridge / microwaveEverything in the house was dusty and dirty and the carpets and trim were all damagedAnd, once more, I need to emphasize how unprofessional it was for your company not to do a walk through before renting out the property, as I have been told by several Echo Summit employees was the case
Things that currently need to be fixed: The washing machine (it won't turn on unless the dial is in a certain spot, which should not be the case and limits the way we can do laundry, and also it rattles around and can flood if it hits the right spot), the drier is extremely inefficient but usable (takes 2+ runs no matter how light the load), the garage door (the opener is an obsolete model that was recalled, per the mechanic you guys sent out, for being really shaky to the point where the sensor falls out of place and keeps the door from shutting, and the also recalled door is warped and rotting and will need to be replaced, also per your mechanic, though that might hold out another year or two), and the furnace / ac (the basement gets blasted with ac / heat but the rest of the house is unaffected)Also, as of yesterday, the kitchen sink doesn't seem to be working properly (it is leaking water)The sprinkler system randomly reactivated along with the electricity in the garage, which had gone out with itI'm not in a rush or being impatient, and at this point, I have learned to live around most of the house's eccentricities, including the staples I have to dodge coming out of the floor by my bathroom (also reported at move-in)
That aside, *** told my dad you had a lawn care service that could come by and take care of our back yard, but that we would have to pay for itI want to know how much that will be and when they will be here? The one other issue I have had living here is that, in the beginning, when maintenance was scrambling to make up for the mess that was left in here, there were two days (The 11th and 12th of December, 2014) where they entered my home without any kind of prior warning, which is required by lawRather than being apologetic when I got upset, Brandon was antagonistic and challenged me to sue if I didn't like it, going so far as to say that you all have a legal team that would eat me aliveThat might be the case, and I'm not trying to bring anything there, but from here on out, due to mis-communications and stuff of the sort, I feel like e-mails are the best way to communicate, and I would like an e-mail detailing any services and charges that might be accrued as a result of the lawn care."
I got no responseI followed up again ten days later, after the lawn had already been cut
On August 4th, I finally received a bill, without ever receiving a quote
"*** Ivey
Aug
to me
Good Morning,
As per our previous conversations and the day demand to take care of the yardWe have charged your tenant ledger in the amount of $for the mowing and maintenance of the yardThe yard up keep is your responsibility as per your lease and must be maintainedThis amount must be paid by September 1,
Regards,
*** Ivey, MBA, CPC"
The yard only took one hour to cut and I have a witnessI have been e-mailing them asking them to address the yard bill all month, and have not gotten a replyI even said, "If you ignore me one more time, I am assuming that debt is invalid," and they still have not addressed thisThey threatened to evict me, I said let's go to court, and they have been back pedaling ever since
Final Business Response /* (4000, 16, 2015/09/18) */
On 8/*** was notified of the $not being charged on his ledger
Any persons over the age of living in the home will need to be added to the lease per our criteria available http://www.echo-summit.com/pdf/Resident%20-%20Echo%20Summit%20Resident%20Criteri...⇄ /> Any work requests can be submitted http://www.echo-summit.com/maintenance or through the tenant portal
Final Consumer Response /* (4200, 18, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ironic that days after saying publicly on here that I owe that money, they are now claiming I don't owe that moneyThey have been harassing me since my first month living here and have been the most horrible, corrupt, negligent landlords I have ever dealt withThey still haven't addressed concerns I've been expressing since the beginning of my stay here about the security depositNow they are saying all adults over have to be added to the lease, but when I did try to add roommates to the lease, they ignored me and made up some clause about why I can't have more than people in a bedroom house that is no where on any lease or any document I have ever seen or signedI want everyone who ever thinks about renting from this company to be forwarned that they will try to make legal threats, try to extort money from you, and will ignore all your requests for maintenanceAlso, they steal the security deposits of tenants to pay off pre-existing damage

We are invoking our rights under the Fair Housing Act and the Covenant of Quiet Enjoyment and reserve the right to file legal action at a later dateWe received a reply from *** ***, ARM (see below) that there will be no more intrusions until July 21, when they can show the home daily as we will be moved out and have cleaners come inI would like noted that Ms*** has taken #out of context in our lease. It says #Landlord Access and Right to show premises. (...) Whenever practical, Landlord shall give resident hours prior notice of intention to enter the premises. "Resident agrees that in case of emergency, apparent abandonment, or inability to contact the resident, Landlord may enter the premises at any time without consent of resident." (not that the landlord may enter at any time without our consent) The maintenance guy trying to enter was not an emergency and we had no prior notice that they were sending anyone to change the locks. We have asked in writing several times over the past years to be called or emailed if they were going to be at our residence, because our son has a dog that is protective of our household and would not be held accountable if anything happened without our consent to enter.As long as the and the owner adhere to Ms***'s letter, and the Fair Housing Act as well as the Covenant of Quiet Enjoyment, no further action is needed. I will close this case and deal with this matter through legal counsel if there are any further intrusions

Please see below for follow up responsesPlease note that the resident had required a "pre" walk through one week prior to actual move outAnother final move out inspection was completed after legal possession was givenItems quoted by the resident was during the "pre" walk through period and does not hold from liability any charges after the fact since the resident still lived in the home ***on a Serious note*** *** must CEASE AND ASSIST all threatening phone calls to the owners of this homeAny disputes will be handled through our office directlyIf unable to work out a payment arrangement, all further communication will be between *** *** and the Collection Attorney Complaint: *** I am rejecting this response because:Water bill - agree*** - agree BUT excessive chargesClean - ABSOLUTELY DISAGREE disagree! I had it professionally cleaned and I did more myself! I did a walk thru with CO and they agreed it was clean! It was left much cleaner than when I took possessionI even have the walk thru papers from the previous tenantAS PER THE PROPERTY MANAGER WHO WALKED THE HOME, RESIDENT WAS GIVEN A MOVE OUT CHECKLIST ON ITEMS REQUIRED FOR MOVE OUTANY PREVIOUS COPIES OF MOVE OUT INSPECTION FORMS DOES NOT ABSOLVE RESIDENT OF CLEANING REQUIREMENTSAS THE HOME WAS NOT TRASHED, ITEMS LIKE FRIDGE DRAWERS, WINDOW SILLS, BASEBOARDS, CEILING FANS AND BLINDS WERE NOT CLEANED AS REQUIREDPICTURES ARE AVAILABLEReplace carpet - DISAGREE! I gave a copy of the cleaners invoice when we did the walk thruRESIDENT WAS NOT CHARGED FOR CARPET CLEANINGRESIDENT WAS CHARGED A PRORATE 25% OF CARPET REPAIRTEARS, STAINS AND HOLES THAT WERE NOT RECORDED AT MOVE IN INSPECTION BY RESIDENT WERE CHARGED PER PRORATE REQUIREMENTS PER COLORADO LAWPICTURES ARE AVAILABLE OF DAMAGESRepair secrren door - DISAGREE! It was repaired before the end of my lease termPER THE PROPERTY MANAGER AT WALK THROUGH, *** *** STATED HE HAD A BROKEN SCREEN DOOR AND WOULD HAVE IT FIXED BY MOVE OUT DATEAT LEGAL POSSESSION DATE, THESE REPAIRS WERE NOT DONEPICTURES ARE AVAILABLEReplace/reseed lawn - DISAGREE! There was no need to do anything but water that lawnThey want to sell the house so they opted to expedite itThey have people checking on sprinklers and monitoring the lawnI watered and mowed as specified in my leaseTHE FRONT YARD WAS COMPLETELY DEAD WITH WEEDSTHERE WERE WEEDS IN THE ROCK BEDS ON THE SIDE AND THE BACK YARD WAS NOT AS SEVERE, BUT ALSO HAD WEEDS AND DEAD SPOTSPICTURES ARE AVAILABLEHAVING SOMEONE CHECK OR TURN ON SPRINKLERS DOES NOT ABSOLVE RESIDENT RESPONSIBILITY TO MAINTAIN LAWN WITH WATERING AND UPKEEPGarage remote - agree These charges, we feel are validHaving the home listed for sale is completely irrelevantResident was given information on what was needed and requiredHarassment and threats will not be toleratedTo better assist in working out a payment plan, we have held out on sending this account to our collection firmIf an arrangement can not be worked out by June 30, 2017, this account will be forwarded to our collection attorney for further resolve

Initial Business Response /* (1000, 6, 2015/07/13) */
Echo Summit was going out there to fix the sprinklers on 7/6/the owner of this property sent an email telling us not to send someone out there and fix itEcho summit will be refunding the sprinkler turn on since we did not turn the system
onIf the owner would like I can send someone out there to fix it
Initial Consumer Rebuttal /* (3000, 9, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is absolutely unacceptable and there was no reasoFor this EchoSummit person to come out take the anti siphon valve apart and not fix it is unacceptableNext, there was no communication from Echo Summit to the tenant about this, even when repeatedly called and left messagesI called and spoke with *** she said she would get someone outAfter more than a week, and no response from Echo Summit to the tenant or myselfI did not have and optionTemperatures were in the 90's, and grass was dying by the dayEach day was critical to saving the grassI have pictures of the damage, and the grass needs weekly professional attention to return it from the dead! As the tenant told me, they never aerated or fertilized the yard like they charged me forThe tenant is responsible for this under his contract tooI have emailed Echo Summit about this and there has not been a response to this date
Echo Summit at the least,
Credit me for the sprinkler turn
Credit me for aerating and fertilizing
Pay for the replacement part on the sprinkler system
Pay for the mileage I drove to fix sprinkler system or hour labor $plus local trip charge of $
Hire a professional lawn care company to work on the grass weekly until the tenants lease is up(One I agree too)
Send me weekly photos of the grass to see that it's condition is being restored!
Anything less than this is unacceptable
Final Business Response /* (4000, 23, 2015/09/02) */
When we took the property over the owner did not make us aware that they system needed to be turned offEcho summit was called out when the tenants called in saying the system was frozenOnce the tenants called in it was too lateThe back flow had been cracked, Echo waits until spring to make repairs that happen over the winterOnce Spring came the owner terminated his service with Echo Summit so were unable to fix he system

Initial Business Response /* (1000, 6, 2015/10/23) */
In response to this particular tenant complaint, the tenant did sign the lease which clearly outlines our practices in regards to rent payment, late fees, and legal courses of actionWe do not treat any of our tenants differentlyIt is
unfortunate that this individual was very diligent in the past when it comes to paying rent on timeUnfortunately we do have certain fees that the company accrues when taking the steps necessary in order to collect rent and late feesNevertheless, we were able to do this individual a favor by halting the process server from posting a notice to appear in court for the defined violationsThese practices are clearly stated within the leasing agreementWe do apologize for the inconvenience that the tenant had to endure, yet as previously stated we do have the same process for rent collection with all of our tenantsThe tenant has expressed frustration with the fact that the portal for rental payment was shut off for him, and he was not able to pay the rent because of thisWe do clearly state that the portal is offered to residents as an online payment option for their convenienceThe online payment portals are turned off, if payment is not received by midnight on the second
Regarding the work orders and the time that it took to complete these projects, according to our system we have completed all work orders that were made by not only the tenant but also all routine maintenance promised to the property ownerWe do not have any open, pending, or complete work-orders for anything relating to window blindsWe are more than happy to rectify this issue, as soon as we receive a work-order or direct complaint from the tenantOnce we have received this request the work-order will be scheduled immediately and completed in a timely manner

Complaint: ***
I am rejecting this response because:
we are invoking our rights under the Fair Housing Act and the Covenant of Quiet Enjoyment and reserve the right to file legal action at a later date
We received a reply from *** ***, ARM (see below) that there will be no more intrusions until July 21, when they can show the home daily as we will be moved out and have cleaners come in
As to the key situation, the agent tried to let himself in on 6/and found his #key did not work
As stated in our move in inspection sheet dated 7/14/2014, only ONE key worked that they provided us with, so we had a copy of that key made for our oldest sonWe did not know the office keys didn't work either until almost years later
I myself have never had a key because I do not drive due to medical issues and can't go anywhere without my husband or oldest son, so I did not have a key madeThe keys the agent tried that day were the original ones in a manila packet that I provided him with
On 6/a maintenance guy tried to get in our house, without our knowledge or any kind of contact via Echo SummitHe stated he was there to boot us due to non payment and change the locks
When *** called *** ***; she told him and she didn't know of anyone who was supposed to be here, making us feel unsafe in this home
We found out a few days later that it was a "miscommunication"
I will close this case and deal with this matter through legal counsel if there are any further intrusions
Sincerely,
*** * ***
From: *** ***
To: ***@yahoo.com
Cc: *** *** ; *** *** ; *** *** ; *** ***
Sent: Thursday, July 7, 3:PM
Subject: RE: Fair Housing Act and the Covenant of Quiet Enjoyment
Hello Residents,
Echo Summit will be more than happy to offer you reasonable accommodations and halt showings to 7/20/Per your request, we will then resume showings as of 21st onward
Thank you very much
K*** ***, ARM
COO - Echo Summit Property Management
office: *** ext ***, fax: *** ** *** ** ***Greenwood Village, CO
echo-summit.com* ***@echo-summit.com

This matter has been resolved

Initial Business Response /* (1000, 11, 2015/12/11) */
Addressing the owner complaint regarding a bad paint job and damage cause by the previous resident:
Framing the conversation, we have:
Tenant A, who was the original tenant at the property
Tenant B, who is the new tenant at the...

property
Paint job in question in between Tenant A and B's occupancy
Owner disputing paint job quality
When Tenant A originally moved into the property, they completed a Condition Inspection Report on
10/16/2013 (Tenant A move in on 10/15/2013, and moved out on 2/24/15). The property was then
painted after Tenant A moved out, and the owner was billed on 3/16/15. This paint job could not be
charged back to Tenant A, due to two things: 1) what was recorded by the tenant at move in (walls in
bad condition and needing painting), and 2) for this length of tenancy, especially give the walls were not
recently painted -before- Tenant A moved in on 10/15/13, the Colorado Real Estate Commission and
courts would consider this ordinary wear and tear, and not the responsibility of the tenant. Refer to the
Colorado Division of Real Estate Manual for clarification
(https://www.colorado.gov/pacific/dora/division-real-estate-manual-and-program-r...⇄ ).

Tenant B then moved in on 2/27/15. Move in Condition Inspection Report dated 3/3/15 submitted by
tenant noted no issues regarding bad paint on walls. Rooms in bedrooms and bathrooms were even
marked as in 'good condition'. Tenant B lease expired 2/26/16.

Emails show that in 8/2015, owner wanted the property back and wanted to work out a deal with
Tenant B to release them from their lease obligation (sooner than their current 2/26/15 lease expiration
date). After communication between tenant, Echo and owner, a mutual deal was approved to allow
tenant to move out early, and also to have October 2015 rent free. Tenant B moved out on 9/14/15.
Owner wanted immediate possession of the home at this time with a rush then placed on closing out
the Owners Agreement between Echo and owner. It was approved by the owner that the security
deposit (SD) would be transferred to owner, with the owner completing the move out disposition
themselves (something that Echo strongly recommends against), hence Echo had no reason to go out
and visit the property (as the owner indicated we were negligent on). In short, the move out inspection
and all repairs were to be completed by the owner. Any damages found at that time, if move out
inspection was to be completed by management, would have been charged in comparison to the move
in inspection of Tenant B.
The owner indicates "... due to the very poor paint job, it is clear to me that the walls needed to be painted because
Tenant B had painted the walls and ceiling a color of their choice and then left it. I paid for a paint job that should
have come out of the tenants security deposit."
If the owner felt that Tenant B left the walls in bad shape, then they should have charged the tenant
accordingly... especially as the tenant indicated the walls were in good shape. Failure by the owner to
charge for that damage in no way falls on Echo, as the owner took that responsibility for SD disposition
on themselves.
Resolution:
ALL OF THIS SAID, we are a service company, and want to do right by our clients, current or past. One of
the complaint elements is on quality of workmanship. As a possible resolution, we would be happy to
give owner 10 hours of free maintenance labor time, to be used in whatever capacity they want (re-
painting property in question, doing other work at the property, or even doing work at their own
residence...).
Initial Consumer Rebuttal /* (3000, 13, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If this response is true and accurate, I would like to see pictures from the company proving the paint job performed by their company. As a "reputable" company you should have proof of work completed by your maintenance crew. My husband is a contractor and he indicated that the paint job done was done using a paint sprayer, the tenants that just moved out did not own any such item. I discussed with them and they stated that the paint was like that when they moved in.
Final Business Response /* (4000, 15, 2015/12/18) */
In response to Ms. [redacted], we do not feel that we have to produce pictures, nor do vendors typically take pictures of completed work such as this.
The information we submitted in this claim is based on signed and binding documents from the resident indicating there were no problems with the paint job.
We feel that our offer to Ms. [redacted] is more than fair. We have also consulted on the this matter with our corporate legal counsel, who is actually of the opinion that we are offering too much, given the ambiguous and subjective nature of the claim.

Please see attached the most current lease dated 8/1/15 between Echo Summit Properties and [redacted] and [redacted]. Please refer to section 38 under the terms and definitions section -Landlord Access and Rights to show premises. This states that the Landlord shall give Resident...

24 hour notice prior to intention to enter the Premises. Landlord may enter the Premises at any time without the consent of the Resident. Resident agrees to keep the premises clean and in showable condition during the period of 60 days prior to the termination of this lease. Signatures of approval from the residents are shown at the bottom of that page along with other sections acknowledging and accepting the terms of each lease they have signed. Now understanding the hardships residents go through during a move out, it is our policy to only show a home once during the week and once on the weekend. Mrs. [redacted] lists her home was shown 3 times in 9 days. That would fall under our good faith effort as one was shown during the first week, one was shown during that weekend and the final 3rd time was shown during the next week. It is not our practice to notify resident if showings are canceled as sometimes this may happen last minute. We give each of our residents at least 24 hours notice prior to ensure that they are accommodated. Regarding of the re-keying issue stated. For our first showing, our agent found the key that we had no longer worked. Mrs. [redacted] was home and told the agent her keys did not work as well.  This was then assigned to our maintenance department to repair. Locks were changed and the residents were given a new key that works. In summary, Echo understands the resident frustration and will do whatever they can to accommodate. However, showings can not be halted as that would interfere with the best interest of the owner and re-renting the home. This would also be treating Mrs. [redacted] favorable and discriminating against all others that must comply with this policy as well.

Complaint: 11305725
I am rejecting this response because:Ok, I viewed the sites listed and do not see the property, so it must be rented now? If so, what are the total costs you are trying to pass onto Mr. [redacted]? Also, where has my $1350 deposit went? I would like to point out that if Echo summit would have responded to my concerns appropriately I wouldn't have had to contact the Revdex.com. I need to ensure an eviction is not on my record and I receive proper documentation from Echo summit about what's owed and where the deposit has went. Thank you. 
Sincerely,
[redacted]

Echo Summit can provide information that will show where and when the property began being marketed, after Mr. [redacted] broke his lease. The mediums in which the marketing has taken place are; Craigslist, www.Echo-summit.com, and www.Rentals.com. Rentals.com partners with more than 30 other sites that are actively marketing all of Echo Summit’s available properties. These marketing efforts began on March 1st, 2016. In addition we can provide a list of guest cards, which is how we track inquiry on all available for rent properties that we manage. This would not happen if the property were not to be on marketing status. Mr. [redacted]’s reaction to this matter, is simply because he defaulted on his March rent, and therefore Echo Summit was forced to place him on eviction status. Mr. [redacted] effort to dispute this matter over the alleged failure to market the property, is irrelevant. Mr [redacted] is arguing that “In order for an eviction to take place the renter must have not already relinquished the property, which I (Mr. [redacted]) had done on February 12th.” The fact of the matter is that Mr. [redacted] failed to make his rent payment for March, and therefore was sent to eviction status. On March 14th Mr. [redacted] signed the abandonment document, provided by the courts, allowing Echo Summit to cancel the need for Sheriff Intervention, therefore Echo Summit was given possession of the property by the courts on March 17th.

[redacted] was legally evicted due to non payment of rent. Ms. [redacted] moved into the home on 2/20/18. Her first late payment for rent was on 3/3/18. To better assist her, Echo Summit offered a court monitored payment plan to include March past due amounts and April 2018 balances owed due to the...

lack of funds available now and dates offered for future payments by Ms. [redacted].  Per her written promise the April rent payment would be paid on or before 4/2/18 to avoid any additional late fees. This payment was not paid and the "ARE( Action regarding an eviction payment plan)" was then considered in default as of 4/3/18. Legal council was  notified of the default and then submitted the Writ of execution that was awarded per Arapahoe Courts on 3/21/18 to Echo Summit. This writ was delivered to Arapahoe County and legally executed on 4/12/18. The Sheriff reached out to Ms. [redacted] prior to the date in hopes that she would move on her own accord. On date of execution, Ms. [redacted] and her children were still at the home. The Deputy removed her and her children from the house and then had us  remove all belongings and set them outside. Illegal substances and paraphernalia  were also found and confiscated by law enforcement. Locks were changed and legal possession was completed per Colorado law requirements. Items left outside were then available for pick up by Ms. [redacted] at any point that day. In fact she had told the Sheriff she was getting a van and would be back for removal of all remaining items. As of 12:30pm 4/13/18, it was discovered that no additional items were removed and per requirement was then set to be removed by a trash disposal company. Around 1pm as the company was there to remove all items, Ms. [redacted] showed up and became very confrontational. We then gave her until 10pm that same day to remove all items. This was an additional way we tried to accommodate Ms. [redacted] beyond the 24hour window the sheriff had given her. As of  4/14/18 8am, items were still found at the home and was finally removed by the trash company. Echo Summit has numerous emails and supporting pictures of items founds and damages created by Ms. [redacted]. This complaint filed is another attempt to delay and retaliate against Echo Summit to blame Echo Summit for her own actions that were the direct cause of the eviction. Her claim of discrimination is baseless and untrue. Echo Summit is ready to show all proof needed that will reflect the numerous ways we have offered any kind of assistance to avoid the eviction. Charges for the illegal items found will not be filed against Ms. [redacted]. Final accounting of the home with any appropriate charges will be completed within 60 days per Colorado law. If any remaining money is available for refund, it would be returned properly.

Complaint: 11305725
I am rejecting this response because: in my original complaint I asked where the property was being marketed, in their response I see no answer to that question. I want documentation of websites it was marketed on, I don't think it was marketed at all and they stole my $675 that I made in good faith to settle things as quickly as possible. Also would like to point out that I was NEVER informed of anything regarding the security deposit, I have email documentation of every conversation back and forth with echo summit and myself. In order for an eviction to take place the renter must have not already relinquished the property, which I had done on February 12th. No one has informed me of any further action or decisions to be made at all. Echo summit in their reply says they are awaiting my response, what are they talking about? Echo summit says the owner was forced to step in, what does that mean? What is the status of the property right now? Has Echo summit stepped inside the property? I haven't received any documentation of properties current conditions according to them. I would like all of my questions answered formally and promptly. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/06/29) */
The owner cancelled service right after the tenants moved out. Echo Summit transferred the tenants deposit money per the owners request. After the face the owner requested the past tenant private information that the owner is well aware Echo...

Summit can not turn over to him. Echo Summit did walk the home the home was not torn up it was turned back over in good condition. The property has been a rental for five years the home will not be in for sale shape but the home was in good shape.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are completely unsatisfied with how Echo Summit responded to our complaint. In fact, Echo Summit did NOT respond to ANY of our complaints. We want and have requested the documentation that Echo Summit was supposed to have for the 5 years we used them as our property management company. We are also expecting reimbursement for the past 3 years that Echo Summit was given the job to watch over our house and make sure it was being maintained with this particular tenant.
As it says on their website, -"Echo Summit will ensure that your rental property is managed to the highest standards during the rental cycle. Where most PM firms simply collect rent and oversee maintenance, Echo Summit better serves the owner by conducting frequent detailed inspections with detailed owner reports, and performing routine maintenance that is often neglected." It also states on their site: "Industry-leading '16-touch' inspection system ensures property maintained as a home (typically 12 physical drive-by's and internal presence 4 times per year)." [redacted]
There is no way that any of this would have happened to our rental property IF there was an INTERNAL presence or 12 drive-by's per year.
In response to Echo Summit's reply to our complaint:
We are not asking or have EVER asked for the "past tenant private information." Echo Summit however, gave OUR personal names, address and phone numbers to the previous tenant when sending us the copy of our terminated contract. That was done without permission from us! The previous tenant is NOW harassing us on a weekly basis via phone calls and emails.
We want the documentation to which we are entitled to BY LAW!!! We are also requesting our money back for the 3 years that we paid Echo Summit initially and monthly for their services. This particular tenant rented our property and did extensive damage, costing thousands of dollars to repair, for which we believe Echo Summit is ALSO responsible through their negligence. Echo Summit DID NOT do their job, which was to look out for our best interests and to look after our house.
There are many examples of Echo Summit's negligence with regards to this particular tenant being allowed to do whatever he wanted. One example is the electrical work that this tenant did. It was done without our approval or knowledge and without a permit from the City of Denver. He added 2 circuits to the main fuse box, running conduit through exterior and interior walls, added several unsafe exterior outlets that were not covered allowing them to be exposed to the elements. This tenant actually drilled into the outside of the back wall of our house to put in a flat screen TV and a fan. He also wired and created a light in the ceiling of the downstairs bedroom.
Another example is the past tenant covered our vintage kitchen tile with a cheap covering that ruined the original tile, resulting in having to tear up the entire tile and replace the countertop. We mentioned these examples in our original complaint. In addition, this tenant put epoxy on the garage door to seal it tight all around the door. When we tried to open it, the garage door was destroyed, resulting in needing to replace the door. We hold Echo Summit responsible for the damages done.
Attached are pictures for your reference. We have many more pictures if you would like to see more.
Echo Summit did not respond to ANY of our points in our original complaint. Why???
Final Business Response /* (1000, 21, 2015/09/18) */
Echo Summit will send the owner full statement
Final Consumer Response /* (3000, 23, 2015/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are still waiting for our DETAILED reports that on 9/3, 9/18 and 9/21 Echo Summit responded on this link that THEY would!
SO AGAIN - What we are asking for is CLEAR -
1. OUR "detailed owner reports" (Echo Summit's own words!!)
AND........
2.for the last 3 years of monetary compensation for not looking out for our property. The renter from 2012 to April 2015 did several thousand dollars-worth of damage. We believe and KNOW that if Echo Summit had done even HALF of what they say they did, most of the damage would not have occurred.
Please see the attached document of an invoice stating all of the damage from the previous tenant and the amount that it cost to get it back to where it should have been IF Echo Summit has done their job.