Echo Summit Properties, LLC

Initial Business Response /* (1000, 9, 2015/10/29) */
In regards to case #75267403 we have investigated the alleged fence that is in disrepair. Our findings show that there are several areas where the fence is indeed in a state of disrepair, and there has been an attempt to patch the problem using...

sand bags and bricks. It is in our opinion that the fence is not in working order and does require repair. We have contacted the Property owner with a request to repair the fence. Previous to this complaint being submitted to the DRevdex.com, we did receive a request from the tenant to rectify this situation. We then made contact with the property owner and gave them a bid to repair the fence, which was then declined by the owner. Echo Summit has since offered to fix the fence at cost, and we are now just waiting on the response from the property owner as to whether or not they would like to move forward with these actions.
Initial Consumer Rebuttal /* (2000, 11, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response left by Echo, as I understand that due to the fact the property is owned by a trust, it makes it very difficult to have larger-scale maintenance issues addresses in a timely fashion. However, if the fence is left as is the property would remain unsafe for our family and we would be forced to seek being let out of our lease due to negligence by the owners. Thank you Echo for doing what is possible at this time, while I would have liked to have seen a quicker response (missed first deadline for this complaint),I am hopeful that Echo agrees safety and security are a few things their renters are entitled to.

Complaint: [redacted]
I am rejecting this response because:I'll see you in court!
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/09/11) */
The following concerns are noted and responded to as following:
Echo Summit is following the agreement Echo signed with the owner. During the walk through with the owner the owner was insisting Echo Summit to charge the tenants' security...

deposit items that are deemed normal wear and tear. Even after explaining this was not an option the owner was insistent the charges be made. Per the owners agreement if there is a disagreement on any charges of the security deposit we can terminate the agreement and allow the owner to process the security deposit without the aid of Echo Summit. We exercised this clause.
Regarding the tardiness of [redacted] she was not scheduled to attend the walk. There was an issue with the tech who was originally scheduled and she volunteered to leave the office to attend the walk. We apologize for this confusion but she was acting in good faith to keep the scheduled appointment.
The tenants are required to clean the carpets upon move out. For the tenants' convenience and to ensure compliance we offer a carpet cleaning service. We will deduct the cost from the security deposit. Echo Summit can still provide the cleaning service the tenants requested payable by the owner. The owner can then use our invoice in the security deposit processing.
In response to the requested receipt for the $200 repair. The repair is $198 and this total is for two hours of HVAC labor charge ($99 and hour). Our service rates are available at [redacted] . There was no charge to the owner for parts on this repair the tech used parts on hand. The owner statement clearly stated the charge was to the "Echo Summit HVAC Division". Since the charge is all labor and parts we on hand and not charged there is no other receipt beyond the work order and owner statement you have been provided.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not correct - I did not "insist" on anything - I simply asked. When did pulling an alarm system out of the wall "wear and tear"?
Regardless of the "who", your company was to be there at 10am. I called a few days before to verify this appointment - I told her that I had workers coming to do work at 10:30am.
She arrived an hour and 15 minutes late - the plumber and I had been sitting there waiting. Was I upset - absolutely and I had every right to be. I also had to pay the plumber extra to stay and finish the job.
[redacted] was combative and acted like I was the one at fault. She did not have any paperwork with her - no lease, no pre-rental damage form - tough to do a final walk through without paperwork. And, she has since advised me that a pre-rental damage form was never completed by the tenant .... what kind of property management company doesn't have the tenant complete this form? How is the management company or owner supposed to determine new damage?
Based on [redacted] email - see below - your offer to clean the carpets now is a joke.
"We will not be doing any more work at the property. You can get someone in to complete the carpet clean and any cleaning or repairs you may feel just in doing legally. I will let the tenant know where to find his security deposit. You will have 60 days from tenant move out to return the security deposit to the tenant."
To date, the tenant and I are both waiting for the deposit to be sent to me. [redacted] has not returned his or my calls/emails regarding this. Since you bailed out, I would like his and my money sent asap so we can be done with this.
This is the type of service I usually received from your company which is why I gave my 30 days notice. I think a lot of this is because I ended my contract with your company. You got your money and you decided to not complete the work you had been paid for.
I want reimbursement for the extra I had to pay the plumber and mine and the tenants monies returned asap. I want to be done with your company and would like to return the monies he is owed after deduction for the work I had done.
Final Business Response /* (4000, 22, 2015/11/24) */
It is not clear to us as to what the consumer is requesting from Echo Summit, beyond what we have already provided. We apologize for the the inconvenience that may have occured. We have clearly explained that her receipt was outlined within the owners statement, and there was no charges for parts, only labor.
Complaint Response Date bumped because: Holiday
Final Consumer Response /* (4200, 24, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will try to make this clear:
I want to be reimbursed the $50 I had to pay the plumber because Echo decided not to show up at the previously arranged, agreed to and reconfirmed appointment.

Initial Business Response /* (1000, 15, 2015/09/15) */
Echo Summit is working on these issues. No further response at this time.
Initial Consumer Rebuttal /* (3000, 17, 2015/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response does not give...

a timeframe for the expected repairs nor does it address compensation to us. Thanks to the Revdex.com for your attempt in assisting with this matter.
Final Business Response /* (1000, 23, 2015/10/26) */
This consumer complaint made for [redacted] XXXXX, has been resolved since the complaint was received by DRevdex.comB. Echo Summit has replaced the damaged carpet. Echo Summit has also obtained a Microbial Air Sampling Report from Enviro Spec Consulting. This report provides substantial evidence that the date of August 21, 2015 ESC Mold Inspector collected 2 mold air samples, and "laboratory results indicated no elevated microbial levels present." These reports and their inlying results may be provided upon request.
In regards to the consumers request to be refunded the "prepared last month's rent, and damage deposit", we have since come to an agreed upon resolution for compensation to the consumer. We agreed to refund a total of $775 for 1/2 month's rent for the month of October.

Echo Summit Property Manager [redacted] received a phone call from [redacted], Echo resident at [redacted] On February 4, 2016. The subject of the conversation was regarding Mr. [redacted] desire to break his lease agreement. [redacted] explained to Mr. [redacted] that he had a...

delinquent balance of $75.00 on his tenant ledger for late fees. The terms of the lease state that he was responsible for paying the lease until July 8th, 2016. According to the context of his lease agreement, Mr. [redacted] would need to pay a lease break fee and provide a written letter of intent in order to get out of his lease agreement. Once he has paid in full the lease break fee, Echo summit can begin marketing the property.  On February 4th, 2016 Mr. [redacted] provided an email as the written letter of intent, and asked for move-out instructions. [redacted] responded by reminding Mr. [redacted] that he would need to also provide the lease break fee. Mr. [redacted] disputed by stating that he believes the fee should come from his security deposit. [redacted] then explained that Echo Summit holds the security deposit funds in a separate account from operating account, and that the two accounts do not co-mingle. Security deposits are used for damages done to the property, and this is clearly outlined in the lease agreement that was signed by Mr. [redacted]. At that point Mr. [redacted] threatened to contact legal counsel, to which [redacted] encouraged Mr. [redacted] to have his legal counsel contact Echo directly once they had reviewed the lease agreement. She explained that Mr. [redacted] was still responsible for the duration of the agreed lease terms. [redacted] again explained that in order for Mr. [redacted] to successfully break his lease agreement, he still needed to provide a lease break fee valued at a onetime payment of 50% of the monthly rental amount.   1              Termination. 1.1                                      �...⇄ Written Notice of Termination. 1.1.1                                     �...⇄ Resident’s Notice.   Resident agrees that to terminate this Lease at the end of the Term, Resident must provide Landlord with written notice to be received by Landlord no later than thirty (30) days prior to the Termination Date indicated in ST#2(b). Failure to provide said notice will be deemed a breach of this Lease. If, subsequent to the Termination Date, the Lease properly converts to a month-to-month lease, in order to terminate this Lease (once converted to a month-to-month lease), the Resident must serve the Landlord with written notice no less than thirty (30) days prior to the end of the month-to-month periodic tenancy cycle.   Early Termination.  Resident acknowledges and agrees that failure to complete the Term of this Lease  or failure to give the required written thirty (30) day notice, will cause the Landlord to suffer damages and Landlord will incur costs and time including, but not limited to, costs to make the Premises in the necessary condition to show and attract prospective tenants that would not normally be chargeable as damages, advertising costs, time to show the Premises, time and costs associated with screening potential tenants, time and costs associated with scheduling work to be performed on the Premises, and lost opportunity costs of renting other premises.  In the event that Resident fails to give proper notice and/or if Resident fails to complete the Term of this Lease, Resident agrees to pay Landlord a Re-Leasing fee equal to 50% of the Monthly Rental Amount indicated in ST#7(a) PLUS all actual costs incurred by Landlord for advertising the Premises for rent. The parties understand that the notwithstanding payment of the Re-Leasing fee, Resident shall nonetheless be fully liable for all obligations under this Lease INCLUDING, BUT NOT LIMITED TO, PAYING ALL RENT AND MONETARY OBLIGATIONS UNDER THIS LEASE until the Landlord is able to find a suitable (in the Landlord’s reasonable discretion) replacement tenant AND the Landlord releases the Resident, in writing, from all obligations under the Lease. Mr. [redacted] Emailed the property manager on February 28th, 2016 asking if Echo Summit had received His payment for the lease break fee. [redacted] immediately checked the tenant ledger, which did not show any ACH payment. When asked what payment method he used, he said he had sent a check my mail. [redacted] responded by telling Mr. [redacted] that the payment had then been received. The lease termination fee was posted to the tenant ledger on February 29th, 2016, by the accounting department, and the file was then sent over to the marketing department to begin marketing the property. The property began being marketed on March 1st, 2016 at 12:01 am. As per the lease agreement Mr. [redacted] remains financially responsible for the property until it is rerented or to end of term of the lease whichever comes first. Mr. [redacted] failed to make the March 2016 rental payment by March 2nd, 2016.In accordance to the Colorado State Law Mr. [redacted] was served a “notice to pay or quit” on March 4th, 2016 for failure to pay.  The notice expired on March 7th, 2016, and on March 8th, 2016 Echo Summit filed for eviction. The court date was set for March 17th to obtain an Eviction judgement for possession. On March 14th [redacted] sent an email to Mr. [redacted] explaining that if he would like to avoid further costs, he could sign a letter of abandonment given to him by our attorney. This would reduce the costs by allowing Echo to call off the sheriff. Mr. [redacted] did sign and return the letter of abandonment on March 14th, 2016. Echo Summit then reported to the courts on March 17th that the Sherriff would not be necessary and the court then gave Echo Summit possession of the property. Mr. [redacted] failed to uphold the lease agreement as of March 2nd, 2016, due to failure to pay March’s rent, and therefore was sent to eviction status. Echo Summit has performed all actions in good faith, with the effort to allow Mr. [redacted] the option of a lease break. Mr. [redacted] was given multiple opportunities to follow the lease break process, and was clearly informed that the lease break fee would not absolve him of his financial responsibility to pay rent until the end of the lease term. Once Mr. [redacted] was sent to eviction status all marketing of the property had to be removed, and the property owner was forced to step in due to the costs that he was incurring. At this point in time Mr. [redacted] remains fully responsible for fees, including evictions fees, court costs, and rent for March. Echo Summit still has yet to finalize his disposition, which will create further charges to Mr. [redacted].