Eco Building Systems

ID: ***
Contract Number: n/a
Customer Information: *** * ***
*** *** *** *** * *
*** * ** ***
Daytime Phone: ###-###-####
E-mail: ***
Complaint Involves:
Advertising Issues
Customer’s Statement of the Problem:
This company keeps
calling my house even though I have no business with them
Desired Settlement:
I wish that this company would no longer call me and if I did have any business with them prior to cancel it
Response:
Family Energy has placed the consumer’s telephone number on our internal Do Not Call list

ID: ***
*** *** ***
*** ***
*** *** *** *** ** *** * ** *** * *** *** *** *** ***
Response:
On October *, 2015, *** *** signed contract number ***
with *** *** for the supply of natural gas and
electricity for a term of
years
On March *, 2016, *** *** has cancelled contract number ***
without penalty, so that the customer may return their previous supplier
*** *** has sent the customer an email on March *, 2016,
to explain this resolution
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is no longer important
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I am not satisfied with this answerAs I said I had never signed anything with this company and I shouldn't pay anything I will escalate this issue to the State Division of consumer protection and my local state senateI don't have to pay anything because I never signed anything.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have issue with the complaint I made against family energyI was informed that companies are required to have a permit to sell door to door in the town in which I liveI would like proof that they have the permits that are neededthey are selling a service and I do not feel they are doing it legallythe people representing the company are providing advertisement for the services they provideThe police posted a notice via their facebook page about door to door sales
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

ID: ***
Contract Number: N/A
Customer
Information:
*** ***
** *** *** *** *
*** * ** ***
Daytime Phone: ###-###-####
E-mail:
***
Complaint
Involves:
Advertising
Issues
Customer’s
Statement
of the Problem:
Met over extremely aggressive advertising agentsThey treated me
like an it and tried hard to tell me things I already knewWhen asked to
*** off, they said they would continue to harass me until I comply with their
requestsAlready reported to local police
Desired Settlement:
I need a formal
apology and no further contact
Response:
Family Energy has added *** *** address to our no solicitation list; the
complaint has been logged in our database and communicated to our sales force
Family Energy has also sent the customer an email to explain
the resolution
v

ID: ***
Contract Number: n/a
Customer Information:*** *** ***
** *** ***
*** ** ***
###-###-####
***Customer’s Statement of the Problem:
A *** female came to my private residence at 3:p.mon 7/**/15, wearing a Family Energy
navy Blue shirt and showed Family Energy identification that was worn around her neckShe falsely stated that I am a customer of Family Energy and that she needed to see both my electric and gas bills because their customer contracts were expiring and she wanted to make sure that if my contracts with their company had expired that she signed me back up againWhen I told her that I was never a customer of her company and that I wanted her to leave she refused to do soWhen I asked her to leave again, she started quoting some official sounding numbers and stated that she would have to put me down as a refusalTo be honest I felt threatened and could only imagine that if they are doing this to me that they are doing the same to the many elderly residents that live within this neighborhood ! The last time I checked strong arm business practices were illegalI did contact the company to explain to them that I never want another representative of this company at my home again for any reason but ended up hanging up the phone out of frustration
Desired Settlement: I do not want any contact from this company or anyone contracted through this company for any reason ever again !! No further contact by the business
Response:
Family Energy has identified the specific sales office marketing in the area at the time the incident occurred; the complaint has been logged in our database and communicated to our sales force
Family Energy has also added *** ***’s address to our no solicitation list

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** ***
*** *** ***
*** ***
*** ***
** * *** **
*** * ** ***
*** *** ***
*** ***
Complaint Involves:
Customer Services IssuesCustomer’s Statement of the Problem:
I
want to cancel my service with themCustomer service keeps telling me about their great options but I keep demanding them to cancel and they will not do it
Desired Settlement: I want to cancel my service with them
Response:
On August **, 2015, Family Energy cancelled contract number ***, as per the customer’s request, without any cost or penalty Family Energy sent the customer a letter confirming cancellation via mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I did not signed any agreement
with any representative from this company and their asking me for a cancellation fee I don't think I should have to pay.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * *** ***

Family Energy has placed the customer’s address on out
internal No Solicitation List
v

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Given the fact that I was a new resident and had never heard of *** which she claimed she was from she misrepresented herself and told me I would be saving a lot of money if I signedShe said it would be a set rate there for hundreds would be savedIt was not a set rateI want the difference back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***
*** *** ***
*** ***
*** ***
*** *** ***
*** * ** ***
*** *** *** ***
*** ***
Complaint
Involves:
Billing
or Collection Issues
Customer’s
Statement of the
Problem:
On August *** a "supervisor" approached my fiancée and
I while loading our infant daughter into our vehicle after visiting my elderly
grandmotherI told him I wasn't interested in their services twice because I no
longer resided on the property, and my grandmother would soon be movingThe
supervisor was very pushy, he kept attempting to get into her houseI said
again we aren't interested, he asked if he could see her bill so he can show us
where we are getting ripped off by the gas companyI let him seeHe proceeded
to take her information downI said to him that she isn't going to be living
here much longer, and he said not to worry the benefits would roll over to the
next ownerI told him I had to leave but he refused to get off her propertyI
signed the paperwork after minutes of pressure, it was a very hot day and I
had an infant in my carHe told me I should sign as her spouse, I said I did
not feel comfortable with that as I am not her spouseHe then took my phone
and made a call to his companyHe told me what I should be saying and every
time I'd try to say what I wanted he would stop and correct meAfter he left I
called the company back and asked them to cancelThey said I couldn't yet call
back the next dayI called the next day, I asked the rep to cancel the
services and he didHe said there would be no chargeNow on Oct ***, shortly
after my grandmother move, a bill comes to me for $and some centsAgain, I
did not even live thereI called and canceled days after the contract was
signedI sent an email to them and received no responseI called today and
spoke to another rep who stated they had no record of me calling to cancelI explained
how I am not her spouse nor do I live in that house and the employee that was
sent would not get off the property until paperwork was signedShe said she
would escalate it, but I needed proof I called to cancelUnfortunately this
document is with my grandmother, as it was her bill and her propertyShe said
she would note my account
Desired
Settlement:
I would not like to be held responsible
for a bill when I did not reside in the house, I was asked to sign as
Someone
I wasn’t, and was bullied into signing the paperwork
Response:
On August **, 2015, *** ***
signed contract number *** with Family Energy for the supply of natural gas and
electricity
On
August **, 2015, *** *** contacted Family Energy to request cancellation of
contract number ***Family Energy advised the customer to call back
later in the day, once the contract has been entered into the systemFamily
Energy has no record of the customer contacting Family Energy back
Family Energy has
cancelled contract number *** without penaltyFamily Energy will also reimburse the customer for the
difference in our price and the local utility’s rate. The reimbursement will cover the period that the
customer’s account was enrolled on Family Energy’s program
On
November **, 2015, Family Energy Compliance Staff has left the customer a voice
message to explain this resolution
v

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Also stated in the contract "Usage- Family reserves the right to decline Agreement(s) if your natural gas and/or electricity supply usage is determined by Family to be too lowThis determination shall be at the sole discretion of Family".I was also notified Family declined my agreement for this reasonAlso stated in the response to my Revdex.com complaint, "On February **Family Energy cancelled your contract number ***, as per the notification received from your utility that you have enrolled with another supplier"This is incorrect, I called Family to cancel before this and was told I would receive a cancellation confirmation in the mailI solely called the utility company to verify Family would no longer have access to my accountFamily failed to cancel my contractI did not even enroll with another supplierI kindly still request your help with this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and was not satisfiedThrough email messaging (outside of the Revdex.com messaging system), Family Energy agreed to cancel my contract and waive the cancellation feeThis was my desired outcomeThank you for continuing to maintain a platform in which customers can appropriately interact and resolve disputes with businesses
Sincerely,
*** ***

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** *** ** *** *** *** *** *** *** *** *** *** ** *** ** *** * *** ** *** ** *** *** * *** ** *** *** *** * *** ** *** * ***
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Response:
On April **, 2014, *** * *** signed contract number *** with Family Energy for the supply of electricity
On the Third Party Verification call conducted after the contract was signed, *** *** confirmed that she had received a copy of the signed Family Energy agreement.
On December *, 2014, *** *** contacted Family to request cancellation of contract number ***Family Energy cancelled contract number ***, as per the customer’s request
Family Energy is of the opinion that S*** * *** entered into a valid, binding contract and reimbursement is not warranted at this time
Family Energy sent the customer an email response on July **, with a copy of the contract and third party verification call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***