Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and your refund has been processed. An email confirmation has been sent to the email address on file. Depending on your financial institution...

your refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. I am sorry to hear that you only received the Narrow Glass Vases that were purchased on the order and not the bouquets. I have completed an investigation with my shipping department and it looks like your bouquets may have been mis-shipped. I have requested that the bouquets be remade and sent out to you as soon as possible. You should have received a confirmation email for the request today. You will also receive an email confirmation when they have been completed and shipped out. Your order will be shipping out by the end of the week. Thank you

Hello,Thank you for getting back to us. We do appreciate your feedback and are making many new and exciting changes. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and refunded via PayPal on July 17th. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 12th. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:
I would like to keep this ticket open until the other half of my order arrives. The vase was not in the box and instead there was a note saying it will ship separately but because it's been a nightmare trying to get a response from you in the first place I am unable to trust that I'll actually get the second part of my order 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your orders and I see that one of your orders has been delivered and the other is currently with USPS awaiting delivery. We do apologize for any inconvenience caused by the delay and do you hope you...

love the items that you have received. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I do apologize for the issues that have occurred with your recent order. The extreme growth that we have seen over the past few months has been amazing. We are currently working on building both our production teams and customer service department. We...

completely understand our customers frustrations and are working to implement many new process to ensure that these delays do not occur again. I have pulled up your order and do see that the refund was delayed in processing and I apologize for the issue. I have completed the process and a email confirmation was sent to the email address on file. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has cancelled and been refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back...

to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I also read the e mail they sent me and I finally received a tracking number for my order..... I'll be tracking it and awaiting it's arrival and hopefully it's exactly what I ordered. Mom glad I filed with Revdex.com because that's the only way I could get a real response about my order. Thank you Revdex.com! 
Sincerely,
[redacted]

Complaint: [redacted]
I am placing a hold on my response to either accept or reject the message I received from the business until I actually receive the product from the company. At this time I've only received a tracking number. I can reply back once I've received my items purchased.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back to your...

account within 3-5  business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. I have pulled up your order and see that our customer service team has received your email and picture attachments. Our customer service team will handle everything from here and will get everything taken care of. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. We are working on a new process to ensure refunds are processed quicker. Your refund has been processed and an email confirmation was sent to the email address on file. Depending on your financial institution your...

refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation was sent to the email address on file. Based off the tracking information your order has left our partner shipping facility and is in...

transit to your local USPS. Once tracking shows that your order has arrived to USPS you can take the tracking information provided and further track it with USPS with an exact delivery date. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and verified that it has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back to your...

account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that we have worked directly with your financial institution in the processing of your refund and it has been completed. Please let us know if there is anything else that we may...

help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order! I do see that your order has shipped and is scheduled to be delivered to you on Tuesday May 16th. An email confirmation was sent to the email address on file. You can track your order using tracking...

number, [redacted] at UPS.com. We apologize for any inconvenience caused and do hope you enjoy your item. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to us. Filing a claim at this point will be faster as we are working to process the claims directly through PayPal. If you chose to not file a claim directly through PayPal your refund will be delayed further. Once again filing a claim is the fastest refund processing for all orders that were placed using PayPal as the original payment option.Thank you

Hello,Thank you for reaching out to us. I'm sorry to hear that you received a defective item. It is our policy to request pictures of any damaged or defective items that are reported to us. I do see that you sent the pictures of the defective vase in a very timely matter and our customer service...

representative sent an immediate refund back to your original form of payment. A refund confirmation email was sent to the email address on file. Please let us know if there is anything else that we can help you with. Thank you