Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has shipped and was delivered on July 5thWe do hope you love the items you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order see that it was shipped and delivered on June 12thWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will no longer being doing business with this company Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did attempt to cancel several times over the phone, after the 15day periodI was told I would get my flowers soon, even though I stated several times over the phone, I wanted to cancel all my orders Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orders!! I have pulled up your orders and see that they have shipped and will be delivered to you this weekBased off the notes of the order you have recently spoke with our customer service department about cancellingI see that you were advised that they have shipped and you may return themIf you chose to return them the items must be unopened and in their original packagingPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and verified that your order has been cancelled and your refund was processedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that a paper check is being sent to the address on filePlease keep an eye out for it to arrivePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has shippedAn email confirmation was sent to the email address on fileBased off the tracking information your order is currently in transit to your local USPS who will complete the deliveryI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has shipped and is scheduled for delivery via UPS on July 14thWe do hope you love the item you receivePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderPer your request your order has been cancelled and refund processed back to the original form of paymentAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and verified that the order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help youThank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have reviewed your order and don't show that we have ever received a request to cancel the orderAt this time your order has been cancelled and your refund will be processed back to the original form of payment within 7- business daysOnce the refund has been processed you will receive an email confirming completionOnce completed, depending on your financial institution, your refund would post back to your account within 3-business daysPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usIf you have already filed a claim with PayPal, it will be completed in the order receivedThank you

Hello,Thank you for getting back to usWe do appreciate your feedback and are making many new and exciting changesPlease let us know if there is anything else that we can help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It took them a year to resolve this and only because I contacted the Revdex.com and the State of Utah Despicable companyI thank you for your help in making them do the right thing Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay with your orderI see that our customer service manager reached out to you and has refunded you for the additional shipping costs that you accruedI also pulled up her replacement order and see that it is enrouteYou can track your shipment using the following link, [redacted] Tracking shows the item is currently enroute to your local USPSOnce your shipment has been received by USPS the tracking information will update furtherWe do apologize for any inconvenience caused and appreciate your patience and understandingPlease let us know if there is anything else that we can help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is FINALLY satisfactory to me Eco Flower did complete the refund promised to me on June 5, 2017, three month and one day past the date I originally ordered I received a call from their Customer Service Department only after I contacted the Revdex.com, to tell me that what I had ordered, they didn't even have in stock All other previous attempts on my part to contact them to resolve this matter before contacting the Revdex.com went ignored by the company, other than to receive an email with absolutely NO information telling me anything When I asked the Customer Service Rep when they would have the item that I ordered, I was told they didn't know I was asked if I wanted to wait (with no time frame given) or a refund I opted for a refund Ridiculous This company is still actively advertising selling product that they have absolutely NO intentions of fulfilling in any timely manner None whatsoever They need to be shut down BUYER BEWARE! Sincerely, [redacted] ***

To Whom It May Concern:Although we are sorry to hear about this customer's delayed wedding flower order, we are unable to assist in the matter because the complaint was erroneously placed against our companyWe do not have an order corresponding to the respective order number or in this customer's nameJust to clarify, we at EcoFlower Weddings (www.ecoflowerweddings.com) are a completely separate, non-affiliated company with Eco Flower (www.ecoflower.com)Eco Flower has a wedding line of its ownThe fact that we share a similar name can create confusionWe at EcoFlower Weddings are a much smaller company - more of a mom&pop shopWe specialize in ONLY custom wedding flower ordersSince we custom craft each flower order to order, we require for orders to be placed 2-months in advance of the preferred delivery dateAs the owner of this company, I personally participate in the order placement, customer service matters, and crafting of the floral itemsSince the order was not placed with our company, we are unable to address the matterIt would be best for the customer to either file a complaint or to reach out to the corresponding company with whom the order was placedHopefully, the customer will be able to get the matter resolved in a timely mannerLet us know if there is any other information we can provide to further refute the complaintThank you Warmly, Chelsea D [redacted] Owner, EcoFlower Weddings

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your orders have been cancelledI have also verified that you have opened claims, for all but orders, through PayPalRefunds for those orders will completed through PayPal and you will notified once the are completedYour remaining orders are being processed for refunds at this timeYou will receive an email confirmation within hours to the address on fileDepending on your financial institution these refunds will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: The link they sent to my email on 8/4/I hit track my order and it directs me to DHL where I get a No Results ErrorI've tried everyday since the 4thToday is the 9th and I still have no idea on when to expect my order Sincerely, [redacted]