Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has shippedBased off the tracking your order shows that it is out for delivery todayWe do hope that you love the items you receivePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize but we are unable to locate an outstanding order under the information providedIf the order was placed under a different name, email address or if you have an order number please let us knowThank you

Hello,Thank you for reaching out to usI do apologize for the delay in your orderWe did experience a few delays during the holiday season and we are working to implement new processes to ensure that these issues do not occurI see that your order was delivered on January 24th.Thank you

Hello,Thanks for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedAn email confirmation has been sent to the email address on fileI am including a link to better assist you in tracking your order, [redacted] Tracking shows that the order is en route to your local USPS officePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that the refund has been processedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your account 3- business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: TThe tracking number only shows a label was generated, not that it was shipped Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderDue to unknown availability your order has been cancelled and a refund has been processed back to the original form of paymentAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will process back to your account within 3-business daysWe do apologize we were not able to fulfill the orderPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that your order didn't arrive within the time frame given.I have pulled up your order and see that it was shipped on May Tracking shows that the items are out for delivery todayWe do hope you love the items! Please let us know if there is anything else that we can help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do however suggest that this business re-evaluate its advertising and be HONEST with the customers about what's happening with their ordersNo communication when there's a delay isn't a good business strategy Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has shipped and is currently in transit to your local USPS who will complete deliveryI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request, as you were advised of earlierI have confirmed that it was completed successfulI am including your transaction ID for confirmation as well, [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: paypal denied my claimPlease look into thisI did not receive my flowers and I have not gotten a refund Sincerely, [redacted] ***

Hello,Thank you for reaching out to usIn regards to brooches on bouquets we do not advertise a specific number of brooches on bouquetsAs per our Terms & Conditions, CHANGES TO PRODUCTS AND PRICING.Eco Flower may, at any time, revise or change the pricing, availability, specifications, content, descriptions or physical features of any products sold or services offered through the ServiceSince flowers are hand made, and colors each batch may very in color and appearanceThe inclusion of any products or services through the Service at a particular time does not imply or warrant that these products will be available at any other timeWe reserve the right to change prices for products displayed on the Service, or the Service, at any time, and to correct pricing errors that may inadvertently occurAll such changes shall be effective immediately upon posting of such new product prices to the Service.Thank you

Hello,Thank you for reaching out to usI do apologize for the month delay in your refundAs we recently dropped PayPal as a payment option it has caused extreme delays that were beyond our controlI do see that you have filed a claim with PayPal and we have requested that your refund be processedYou will receive notification once the refund has been completedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedAn email confirmation was sent to the email address on fileBased off the tracking information your shipment has arrived to your local USPS who will complete the deliveryPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderPer your request your order has been cancelled and refund has been processedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have verified that your refund is in process and will be sent soonThank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up you both orders and verified that they have been cancelled per your requestI have confirmed that one refund is currently processing and you will receive notification of its completion via PayPal.In regards to the other order we are unable to process the refund with your original form of payment so a check will be sent to the address on file in the amount of $We send checks out twice a month so yours will be going out in the next mail outPlease keep and eye out for itPlease let us know if there is anything else that we may help you with.Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderi have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution, your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you