Eco-Friendly Appliance Tech

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
What he is saying is not at all true
It is correct that he visited our home the 1st time and, only with listening to our words at what was happening, he diagnosed the problem We told him that the freezer was working just fine but the refrigerator was not keeping things properly cold
It is totally incorrect that there was ice on the coils How could he know that without taking it apart and seeing it for himself??
It is correct that we paid him $for the part It is true that he took the model number off the refrigerator He then called us a week later and told us that he had the part As stated previously, we are senior citizens on a fixed income When he told us how much to come back to install the part, we told him we would have to wait until our next pay period We both get SS checks the 4th week of the month, which would have been at the end of January We called him a week after that to say we had the money
At that time, he told us that he used the part he got for us on someone else's refrigerator and he would have to get it again (See our Complaint for details) That whole week, he called us every day to say he got tied up and could not make it to our house On Friday of that week, he said he would be there Saturday morning On Saturday morning, he called and said the parts store closed early and he did not know why but would see us Monday morning
Monday morning, he called from the parts store and said that they could not find the part with the numbers I gave him off the refrigerator, the same numbers he took down at the first visit and said he got the part for our refrigerator for Now, they could not find the number? Doesn't sound right to us (See Complaint for what happened then)
We do not want this man working on our refrigerator when he either didn't know what was going on or he lied to us the first time when he said he got the part, without taking the refrigerator apart There was no reason he could no there was ice on the coils if he did not take it apart to see that
We just want our $back so we can get the frig fixed by a qualified person
Thank you for your time

We would like to see the receipt for $120.00, because we usually collect deposits of or dollars, That is just an odd number...The issue with this repair was the time needed for the required replacement part to arriveAlthough she agreed when told that a new part arrives in days, she proved
unwilling to wait With the deposit received, we ordered a motor to replace her faulty oneFive business days later (after the weekend) when the replacement motor arrived, the customer did not want the repair done. Because the company will not issue a refund for this part, we cannot get a refund for the part she wanted us to order.We can send her the motor she bought.Thank you,James L*** President, Eco-Friendly Appliance Technicians

I just mailed a money order for dollars to *** ***.Ceil L***

? Enclosed please find a $money order for [redacted]ThanksCeil L[redacted]Eco FriendlyAppliance Tech

I just mailed a money order for dollars to [redacted].Ceil L[redacted]

[redacted]'s washing machine showed F32, which meant the problem was with the water level pressure sensor control was short-circuited.  The technician replaced the control, and the washing machine worked when the...

technician left. He stayed through a whole cycle before she would pay.      A few days later Mrs. [redacted] called the technician to report that she had just tried the machine and it was not working. Over the phone she said the machine read F32 again. The technician knew the sensor control was new. He explained that the machine was having a problem with its control board analyzing the readouts of the controls.    When the technician told Mrs [redacted] the new board would cost $200 to $300, she said that was too much money. She did not even let the technician explain that he could have the part rebuilt for $100.    Again, she paid when she saw her machine worked. It was she who would not allow the technician to fix an underlying problem.     James L[redacted]Eco-Friendly Appliance Tech

Bottom line w/75 $ credit went to change evaporator for motor.  All I needed was part # off the moter itself could have come rt back w/part in less than 1 hr costing me $ 125 customer refused I let me complete job.Sentence 3 wrong we do not charge more than $115 to replace evaporater...

fan.Sentence 4 + 5 wrong this wasn't part of initial agreement why did they not tell me this on 31st when I call with their part.Sentence 6-7-8 about my memory I didn't forget working on 3-4 thousand dollar refridgerator I'm sorrySentence 9-10 no relevantSentence 11 "only motors on any refrigerator is evaporator motor or condencer motor nither of witch cost no more than $100 for any residential refrigerator this statement is obsurd"12 Untrue13 true14 untrue15 untrue16 true17 true

Enclosed please find a $40.00 money order for [redacted]ThanksCeil L[redacted]Eco FriendlyAppliance Tech

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
What he is saying is not at all true.
It is correct that he visited our home the 1st time and, only with listening to our words at what was happening, he diagnosed the problem. We told him that the freezer was working just fine but the refrigerator was not keeping things properly cold.
It is totally incorrect that there was ice on the coils. How could he know that without taking it apart and seeing it for himself??
It is correct that we paid him $75 for the part. It is true that he took the model number off the refrigerator. He then called us a week later and told us that he had the part. As stated previously, we are senior citizens on a fixed income. When he told us how much to come back to install the part, we told him we would have to wait until our next pay period. We both get SS checks the 4th week of the month, which would have been at the end of January. We called him a week after that to say we had the money.
At that time, he told us that he used the part he got for us on someone else's refrigerator and he would have to get it again. (See our Complaint for details). That whole week, he called us every day to say he got tied up and could not make it to our house. On Friday of that week, he said he would be there Saturday morning. On Saturday morning, he called and said the parts store closed early and he did not know why but would see us Monday morning.
Monday morning, he called from the parts store and said that they could not find the part with the numbers I gave him off the refrigerator, the same numbers he took down at the first visit and said he got the part for our refrigerator for. Now, they could not find the number? Doesn't sound right to us. (See Complaint for what happened then).
We do not want this man working on our refrigerator when he either didn't know what was going on or he lied to us the first time when he said he got the part, without taking the refrigerator apart. There was no reason he could no there was ice on the coils if he did not take it apart to see that.
We just want our $75 back so we can get the frig fixed by a qualified person.
Thank you for your time.

September 17, 2014A few weeks ago, James L[redacted], our main technician, responded to a request for service made by this customer ("[redacted]"), regarding a [redacted] gas oven that would not ignite. Upon arriving at [redacted]'s house, James was...

surprised when [redacted] told him that he had taken it on himself to decide what the problem was with the stove and to buy and replace the the part he thought was faulty (the ignitor). even though [redacted] had replaced the ignitor, the oven still was not working.The technician checked all systems in the range for power and gas, except for the ignitor which [redacted] did not want him to spend time with since he said had just replaced it. All systems were fine, so finally [redacted] allowed James to see if the ignitor was installed properly. It was not, and it was the reason the oven was not working. .Ignitors are very fragile and must not come in contact with anything (i.e. oil, including that from anyone's fingers, also lint or oven grease etc.). The installation of the ignitor was done poorly enough that it did not operate properly: the glow was not red hot, it was only a warm orange. It should have glowed brightly enough to make a person look away. When measured, James' amp meter read only 4.6–4.8 amps, instead of the 6.0-8.0 amps needed to open the solenoids (electronic magnets) to let the gas out to ignite the flame. James explained that to [redacted] that this was where the problem was, and that the the machine needed to be repaired by a technician who would make sure the machine would not explode.He never would have told [redacted] to buy an ignitor since [redacted] is not trained in handling flammable gas. The charge of $65 was not for the estimate, it was for the time spent diagnosing the machine, which involved measuring all electrical flows in the machine.James' advertisement states that a service visit is free, which includes an estimate of repair fees. It does not include training people how to handle something flammable or electrical. Both of those can kill an inexperienced person.

Enclosed please find a $40.00 money order for [redacted]
Thanks
Ceil L[redacted]
Eco Friendly
Appliance Tech

Bottom line w/75 $ credit went to change evaporator for motor.  All I needed was part # off the moter itself could have come rt back w/part in less than 1 hr costing me $ 125 customer refused I let me complete job.
Sentence 3 wrong we do not charge...

more than $115 to replace evaporater fan.Sentence 4 + 5 wrong this wasn't part of initial agreement why did they not tell me this on 31st when I call with their part.
Sentence 6-7-8 about my memory I didn't forget working on 3-4 thousand dollar refridgerator I'm sorry
Sentence 9-10 no relevant
Sentence 11 "only motors on any refrigerator is evaporator motor or condencer motor nither of witch cost no more than $100 for any residential refrigerator this statement is obsurd"
12 Untrue
13 true
14 untrue
15 untrue
16 true
17 true

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
the tech did not fix the problem, the ignitor for the broiler he told me was  bad so I replaced it, and he did not examine or follow up on it.  I installed it exactly  the way it came out ( the new one).  the ignitor which he said was poorly installed was on the oven not the broiler and from another tech they told me it was installed properly,  Also I must state I had to tell the tech how to disassemble the oven to get at the ignitor, and he broke a connector trying to get at it.   He also seemed to be somewhat disoriented about the unit.  I would never use or recommend his services.....  He also wanted to replace the ignitor with one that was not for my appliance, that is why I replaced it myself..... and it was not the problem, I have to get another repairman to service this unit and will follow up on the results....
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
FIRST OF ALL, THERE WAS ABSOLUTELY NO ICE BUILD UP WHATSOEVER.. THE FRIG WAS TRIPPING THE CIRCUIT..HE REPLACED THE DEFROST SWITCH..SINCE THIS WASNT THE CAUSE OF THE PROBLEM,, WE ARE EXPECTING THE REFUND FOR THE PART WHICH WAS $50.00. THAT WE PAID IN CASH..THE "DIAGNOSTICS/LABOR" OF $85.00 IS HIS (EVEN THOUGH WHEN WE FINALLY HAD A REPUTABLE SERVICE TECH HERE THEY SAID IT WAS THE CONDENSER AND NEEDED A NEW FRIG).IT IS CLEARLY HAND WRITTEN ON THE RECEIPT WHICH I FORWARDED TO [redacted],,"GUARANTEED PARTS AND LABOR FOR 120 DAYS"..THE DEFROST SWITCH PART IS HERE AND HE CAN HAVE IT BACK.. WE WANT THE $50 REFUND.. ORIGINALLY HE AGREED TO REFUND OUR MONEY AND NOW HE HAS REFUSED
Regards,
[redacted]

September 11, 2015Dear [redacted],In the aforementioned case, the Eco-Friendly Appliance Technician diagnosed the cause of the refrigerator being warm, gave the estimate of repair to the elected representative of the owner-his daughter--of $135 including parts and labor. The...

frost buildup on the inside of the freezer and the bulging of the ice on the condenser coils was the cause of the refrigerator being warm. The refrigerator being warm was the original reason for calling for a repair. After on many occasions (approximately one in twenty) the bulging of the ice will expand the coils and cause a leak in the weakest part of the tubing. I tried to explain in simple layman's terms the situation, and the cost of repair of defrost timer, etc. to the owner over the phone. It does not seem the owner understood me very well, although he agreed to the repair of the defrost system, to see if it was the problem.When the freezer defrosted, it turned out the system had lost much of its trifluoromethane. Because of that, although the compressor worked constantly, the freezer did not get cold. I got paid to repair a defrost problem, not to warantee the entire refrigerator. As the receipt says clearly, estimates are for labor only, material additional. We will not be responsible for loss or damage caused by testing or any other causes beyond our control, like loss of trifluoromethane.
Sincerely,
James L
President

Review: Comments:Had a tech, James L[redacted] come to my home for service on a gas range, he took it apart, seemed to not know much about the unit, ( I had better knowledge of it) told me it was an ignitor, which I replaced and had to put unit back together, still have same problem and he charged me for the service call which in the ad it stated no charge for visit, I called him back and he said he'll have to contact a friend to see what it means never responded or called back 3 weeks now.Desired Settlement: fix oven or get money back plus money for part he told me to get. (gave check)

Business

Response:

September 17, 2014A few weeks ago, James L[redacted], our main technician, responded to a request for service made by this customer ("[redacted]"), regarding a [redacted] gas oven that would not ignite. Upon arriving at [redacted]'s house, James was surprised when [redacted] told him that he had taken it on himself to decide what the problem was with the stove and to buy and replace the the part he thought was faulty (the ignitor). even though [redacted] had replaced the ignitor, the oven still was not working.The technician checked all systems in the range for power and gas, except for the ignitor which [redacted] did not want him to spend time with since he said had just replaced it. All systems were fine, so finally [redacted] allowed James to see if the ignitor was installed properly. It was not, and it was the reason the oven was not working. .Ignitors are very fragile and must not come in contact with anything (i.e. oil, including that from anyone's fingers, also lint or oven grease etc.). The installation of the ignitor was done poorly enough that it did not operate properly: the glow was not red hot, it was only a warm orange. It should have glowed brightly enough to make a person look away. When measured, James' amp meter read only 4.6–4.8 amps, instead of the 6.0-8.0 amps needed to open the solenoids (electronic magnets) to let the gas out to ignite the flame. James explained that to [redacted] that this was where the problem was, and that the the machine needed to be repaired by a technician who would make sure the machine would not explode.He never would have told [redacted] to buy an ignitor since [redacted] is not trained in handling flammable gas. The charge of $65 was not for the estimate, it was for the time spent diagnosing the machine, which involved measuring all electrical flows in the machine.James' advertisement states that a service visit is free, which includes an estimate of repair fees. It does not include training people how to handle something flammable or electrical. Both of those can kill an inexperienced person.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

the tech did not fix the problem, the ignitor for the broiler he told me was bad so I replaced it, and he did not examine or follow up on it. I installed it exactly the way it came out ( the new one). the ignitor which he said was poorly installed was on the oven not the broiler and from another tech they told me it was installed properly, Also I must state I had to tell the tech how to disassemble the oven to get at the ignitor, and he broke a connector trying to get at it. He also seemed to be somewhat disoriented about the unit. I would never use or recommend his services..... He also wanted to replace the ignitor with one that was not for my appliance, that is why I replaced it myself..... and it was not the problem, I have to get another repairman to service this unit and will follow up on the results....

Regards,