EcoHome Financial

My brother (***) and I (***) own a townhouse in Brampton (*** Crescent, Brampton Ontario, ***).

In May 2011 we had new windows installed throughout the house. The cost of the window installation came to a total of $3,937.82. This window installation cost was financed by EcoHome Financial. An amount of $56.21 was added to our *** bill and collected each month by EcoHome Financial.

To date (96 months from the 2011 window installation date), EcoHome Financial had collected $5,401.92. They continue collecting $56.21 each month with no indication of stopping.

I managed to get through once to EcoHome Financial and spoke to a woman named ***. She refused to help me sort this matter out, but said her manager, ***, would contact me. *** has never called me.

I have attempted to contact EcoHome Financial regarding this situation on several occasions. They refuse to resolve this matter. In fact, EcoHome Financial has now blocked both my brother's and my cell phone numbers.

. My 'Loan' originally for $2,646.90 beginning in 2011 was being paid through ***. After 5 years, I had paid $2,300, however, they apparently 'sent a letter' renewing the term for another 60 months, stating I had an outstanding balance of $1,800!! I never received any such letter as I would have challenged the amount at that time if I had. To date, I have paid them over $3,330, yet they claim I still owe them another $1,200!!

About 2 years ago in April or May 2016, a door to door salesperson representing Ecohome Financial came to the house to offer installation of new furnace and air conditioner on a 'rent to own' terms. I became interested since it would save me from spending $6000 upfront to buy a new set of the machines. When they installed, they made me sign a paper and I asked what was the paper about. They said it was about the provisions of the 'rent to own" agreement. Only after two months, we've observed that the furnace wasn't working properly. A technician came to look at it and did something. The air conditioner wasn't working as well, so we called Ecohome. They tried to fix it but couldn't, so they replaced it with a "new" one. We noticed the air conditioner wasn't cooling off the house as it should and we reported it to Ecohome. They promised to send a technician but nobody showed up. The problem resurfaced with the furnace, not heating up enough in winter and the air conditioner not cooling off at all. I kept calling Ecohome but to no avail. Until in August 2018, we requested *** to remove them from their billing so Ecohome would be forced to deal with us and our concerns. *** gave them 45 days to respond but they didn't so then *** took from Ecohome all the money that we have paid through them and put it to our *** account. We started to receive calls from Ecohome and promised to send a technician to fix the problem. They also asked for us to call *** for them to give their money back. But we said they need to resolve the problem first. They had a lawyer wrote to us to collect the money they said were arrears but we wrote back to the lawyer explaining this matter. The lawyer never bothered us again. Up to this point, the problem hasn't been fixed. My wife tried to set up an appointment with the technician but they chose to come without proper notification. My *** wife *** needed to arrange the date and time with the technician properly and to also notify the tenant within 24 hours that someone is coming in to check the furnace. My wife told them the basement is free on Jan 29 so they can come and check the furnace but they never confirmed they are coming. They saw an opportunity to hold us hostage by this arrangement when it was time to renew our mortgage with the bank. They put a lien on the property, out of bad faith and prevented our transaction to go through. Ecohome wanted a buy out for $28,000 including interests. Imagine, a set of machine which costs only $6000 in the market is being sold to us for $26,000? And on top of it, these machines aren't working properly. And they won't allow us to get our mortgage until they are paid with a big amount of money. ***. ***?***. Now, we are stuck not able to renew our mortgage and on the brink of losing our home. We asked that they postpone the lien and allow us to do our mortgage but they refused asking for the full $28,000 and up to this time, their machines aren't working properly.

I was out of the country in early 2016 and came back in April 2016, finding a newly installed furnace and air conditioner at home. My husband told me that a door to door sales person came and offered a "rent to own" machines from Ecohome Financial. He thought it was better than spending $6000 outright for a new furnace and air conditioner. They made him sign a paper which they said outlined the provisions of the "rent to own" agreement. He wasn't aware that Ecohome put a lien on our home. After just a month, the furnace wasn't working properly and an Ecohome technician came to fix it. Still, the furnace isn't heating up the house as needed. When summer came, the air conditioner wasn't also working so I called Ecohome again. After several attempts, a technician came and tried to fix it but he couldn't, so they installed a "new" one. Still the newly installed one wasn't good but it was better than the old one. I kept called Ecohome to come and fix the air conditioner. They promised to send a technician but nobody showed up. Until in August last year, I decided to ask *** ( we are being billed through ***) to remove Ecohome from our *** bill and let them deal directly with us. But ***, instead, contacted Ecohome and advised them to attend to our problem. They were given 45 days to respond but they didn't. So then, *** took back the money we paid Ecohome through them and put them to our *** account. We didn't receive a single cent into our pocket. Then, Echome started to contact us and asked for us to call *** to return their money. I said not until they fix our machines. ***. And while Ecohome has promised to fix the machines, appointment date has to be arranged but didn't happen. They chose to send a technician at the time when there was nobody home and the tenant at the basement wasn't properly notified. I told Ecohome they had to coordinate the date and time with me as I need to give the tenant a 24-hour notice. I just couldn't get in their apartment anytime I want. But Ecohome saw an opportunity to hold us tight on our neck when our mortgage was up for renewal this month. They refused to allow our mortgage transaction with the bank and demanded to be paid a whooping $28,000 including a $2000 interest as a buy out amount. My goodness, gracious! A new set of furnace and A/C cost only $6000 *** the same amount quoted to us by some installers before Ecohome came into the picture). We tried to negotiate with Ecohome to allow our mortgage to go and we will call *** to return the money to them but they refused asking to be paid out as is for $28,000. They shouldn't be even billing us or charging us for the time these machines aren't working and they wanted a big pay out regardless of whether their machines are functional or not. *** Now, we are on the brink of losing our home because of this problem with Ecohome.

On February 6, 2016 I signed a contract with Smart Home Works to replace and rent an Air Conditioner and Furnace. Long story short, I asked Smart Home Works for a copy of a buyout letter to keep for my records. I received this letter as an e-mail from *** and this February of 2019 it will be three years. According to the chart within this e-mail it would cost $8698.74 (including taxes) to buy out this air conditioner and furnace (Feb. 2019). I then found out that *** has been bought out to EcoHome Financial whom I have asked to provide me the latest cost to buy out this equipment. The number they came back with was $13,608.59 which is significantly higher than what I was told and of course started asking questions. I ended up speaking to a lady named *** who was *** right from the start. She kept on telling me to stop interrupting her explanation but every time I did let her talk and it was my turn to speak she kept telling me to stop interrupting her. When I finally got through to her asking why there was such a significant increase she stated that this is now Ecohome financial and no longer ***. When I asked her if they could honor my existing agreement they stated that there is no such thing. When I asked to speak to her manager she hung up on me. The problem I have here is that as of February 2016 it has cost me $157.31 per month which adds up to $5665.13 (3 years) that I already have paid. If I add $13608.59 to buy out the equipment today according to Ecohome it would cost me $19273.72 for an air conditioner and a furnace that is 3 years old. Unfortunately, I have been unable to receive the cost of the units from ***. ***, EcoHome Financial looks like they did add it to their buyout letter for a total of $11748.00 (Air Conditioner = $4649.00, Furnace = $4649.00 and Installation = $2450). What is interesting is that if I wanted to buy out this equipment on year one (2017) it would have costed me $10732.74 (including taxes) according to ***. Its three years later and I am being asked to pay over $13k. Apparently the contract is 15 years which I DO NOT see in writing in my agreement anywhere other then it stating that the life of the equipment is 15 years. If I were to pay $157.31 for 15 years it would cost me $28315.80 for an air conditioner and a furnace. I have had no success in speaking with someone other then *** who hung up the phone on me. I am therefore looking to get some help via the Revdex.com channel and hope EcoHome Financial will respond and help me int his situation.

We have sold our house, the new owner has filled out the forms given to them from EcoHome, our lawyer, and the seller's lawyer confirms all paperwork was sent and received by EcoHome, but they are still billing us for the water heater rental. They refuse to refund us our money they took for 2 months of rental fees.

I have had the displeasure of speaking to their agents twice. My husband, once. Their reps are ***, cut you off and will refuse to listen. We are trying to pay out this loan to be DONE with this *** company, however they keep telling us that we owe more than we do. Pay extra on your bill and we will refund you...that's what I am told. Refund when?!?! And why if I am making a payment two months after I paid off my loan!?!?!? Hacinta, Anastasia and Kimberly (the so called supervisor) need to receive customer service training. When you cut your customer off when talking, expect I will return the gesture.

In September/October 2016, I signed a contract with a door-to-door sales agent for ***. The contract was for furnace, hot water tank and AC. In February 2017, I noticed that the company name deducting monthly charges from my account changed to Ecohome financial. Since early 2018, I have been asking for how much is left on my account, and I was told that from their end, it shows that I started paying from February 2017. I with someone form *** in regards to this and he said he would contact Ecohome and correct that, but till today, nothing was done. Next problem is I have been contacting *** since the beginning of this year for how much is left on my account and its has been between $13,000plus and $14,000plus. I have not missed a single payment till date, but the money has still not reduced. I contacted the guy that came to my door to sell me this product, and he told me that the contract that I signed was $8,500. With this said, I contacted Ecohome finanial with this information, and the lady I spoke with could not give me a response as to why the big difference. I contacted *** and the guy I spoke with said he will send me a copy of my contract so I can read it and take necessary steps. He never sent me the email till now. I tried calling the guy who sold me the product and now he is not picking my calls, tried contacting *** and no one is picking. Again,I asked for my total bill, and the bill dated July 25 was for $13,380.15, and in August, I got a bill of $14,814.30. Please keep in mind that I did not meet a single payment since 2016. I again called Ecohome financial as to why the huge difference within the space of a month and the llady could not explain to me. All she kept saying is that that is our total bill. I feel like I am at a dead-end in this situation. Please and please I need help in sorting out this issue and getting a reasonable bill so I can pay it off and be done with them. Thank you.

I did a credit app. for a heat pulp on Oct 13/17 an it was to be for 10 years contract put I wanted a 5 year an the paper work I was told that it would be fixed up before it was sent in.So I signed a new contract for 5 years on Feb 02/18 a back to ready refrigeration.The wrong paper got sent in.I wanted a 5 year contract the sales people a myself called from the office an talked to Eco Home an they said that they would fixes ever thing up put they *** about it and they *** before to the sales people The paper work was a mess an that happens put when your told that they will fix it an *** to 3 people that a company that should be looked into It has been going on 7 months

I have a problem in the language. Someone came to me and asked me to check the heating free , he told me it have to be changed the new one will save the power and money .the old one really was perfect and better than the new but I trusted them and sin the agreement. .after 2 years I found encrees in payment .
I asked what is price of it in other place it was in rang of 3000 to 4000$ so I ask them finish the agreement and pay the rest after using 2 years they told me to pay more than 2 times the price of new one .

use a line of credit from a bank if you can't afford to buy a furance, A/C unit.

We got stuck with their product due to a home purchase where the previous home owner signed a deal with them and have had nothing but headaches. We get calls every few months accusing us of not paying even though we receive a confirmation for their customer care department. They seem to have a huge disconnect between all their departments and collections doesn't even check your file or email trails before blasting you with a late payment call

***, being stuck a $14,000 buyout bill is not something anyone should have to pay for a furance and A/C unit.

In 2014, I thought I was buying a furnace and hot water heater from ***, but the salesperson told me that the monthly charges would say EcoHome and I shouldn't worry about it at all. Yeah, right. It seems that my 7 year rent-to-own was in fact a 15 year rental with a 3.5% increase every year for the length of the term. After 3.5 years of issues with the equipment--do not buy from *** EVER--I am now trying to buy it out. It seems I have to pay over $10,000 to make this nightmare go away. I have already paid thousands!! If I had known I was going to be working with a financial company, DO YOU NOT THINK I WOULD USE MY OWN!?!?!? ***. But, it seems that this is allowed--***.***. In the end, my furnace and hot water heater, which have been red tagged by qualified furnace installers will cost me over 15, 000 dollars. ***. I am sure that they company and*** will be changing their name and opening new offices as more people become aware of their *** practices!!!

In April of 2016 one of your door-to-door salesperson came to our home and offer us a replacement for our furnace and air conditioner unit through the GES Heating and Cooling incentive to which we agreed. The units were installed in June of 2016 and we were told that the equipment would be financed for a fee of $89.99 plus tax each ($178.98 plus tax) per month billed through *** Gas with a buyout option at any time if we so choose.

We have now sold our home and as a result we decided to accept the buyout option promised to us at the beginning. We have contacted One Dealer (the finance company) for the buyout invoice and to our great shock we were charged $21,055.24. We've contacted them back and explained to them that there's a discrepancy with the price they're charging us because the original cost of the equipment installed was $14,398.40 plus HST ($1871.79) and since its installation, we have made 18 payments through *** from November 2016 to January 2018 amounting to $3239.64 plus HST ($421.20).

They then informed us that although we're taking the buyout option, we still must pay them as if we were paying monthly to the end of the contract although the present value of the equipment would be $11,158.76 plus HST ($1,450.64) if we were to purchase them now.

Dear Sir/Madam,
I would like to provide an update to you as of January 30, 2018.
In September 2017, two men rang our door bell and told to my husband showing their IDs and told him that they are coming from *** Gas Company to check our bills. My innocent husband believed them and let them into our house. They asked my husband to show our *** bill. They did see our Gas, Electric and water bill.
They told that our bills are very high and that is why they have some solutions to decrease our bill in the future, the government has started something new plan recently with *** and they are the representatives of that projects and they are doing this to our whole neighbourhood. They told that they are going to install something in our basement to our furnace and water tank and after that installment, starting from December 2017, our bills are going to decrease. They told that not only the *** bill but also the electric bills and other bills also going to decrease.
They mentioned that the cost of the equipment we do not need to pay and we will always get a credit amount in our *** bill and that credit amount is automatically going to pay off the instruments cost and we do not need to pay even one cents from our pocket. They told that after the instalment of that product our *** bill is going to reduce and because of that we will also get a credit cheque from them and we could use it for our own purpose.
My husband asked several time is this a contract and are you guys going to pull our credit? They told no this is not a contract, we are not going to pull your credit and you do not need to pay anything from your pocket. I also asked them is this a contract and are you going to pull our credit and they strictly told us no, this is not a contract and we never going to touch your credit.
We have language barriers and I had lots of health difficulties with my last month of pregnancy and they took our language barrier as a big advantage for them. He asked my husband to sign in a document and he asked my husband who is the owner of the house and he told that we both are owners, then he told that if the house is under both name he needs my signature also and he got my signature too.
He told me the house is in both our name I also need to sign and they got both of our signature in a form and we were not aware what it for. He told that my husband will get a call from the head office to install that equipment and he needs to say "Yes" whatever she asked, he was sitting in front of my husband and he told to my husband to say "yes" and my husband did so. My husband could not understand what they were asking in the phone due to his language barrier and the sales representative told my husband that, this was just a verification call from our head office to confirm that we came to your house and going to install the equipment and he again and again told my husband that just say 'Yes? whatever she asked and my innocent husband did so.
They did not leave any document in our house and they never mentioned that we are signing a contract. If they were doing the business they should have mentioned us that we were signing a contract and we have 10days of cancellation after that instalment. But, they have not even leave any document to us. When I contacted the One Dealer Financial Services they are talking to me that we did some mistake and we are lying to them. They asked me that why did not you asked the copy of contract when you signed the contract and I told them that we did not even aware that we were sign a contact and how could I asked for that? They are always telling that they have the third party verification and we are lying to them.
Please try to understand that we are not lying. The men who came to our house they lied to us and they cheated us very well and they did not even leave a copy of contract to us. If they were doing the business genuinely they must have gave us a copy and explained everything to us. Please try to understand that we are not lying and we are innocent family with lots of financial difficulties and health issues. This matter is really causing me lots of depression and I already have health problem after my delivery and if you want I could provide the public health nurse information and you could confirm with them. This is really causing me lots of depression and if something happen to me and my children they have to take all the responsibility. Even we are struggling to lead our life for tomorrow and paying $135.58 per monthly for 10years is big burden and they are threatening us that if we cannot pay that amount they will send it to the collection and we don't know how to come out of burden.
I asked them why did not they get my permission over the phone and he told one is enough and they do not need to talk to me. The same day evening they did install something and they told that they have to install something and will come later. They came and install something after September 20th. I had my baby on September 20th.
In December I received the *** bill (Billing Period: Oct 25, 2017-Nov 22, 2017) and there was a $135.58 increase in my bill. I did call *** and they told that it was from One Dealer Financial Services. I told the service representative that when they come to our house they told that they are coming from *** and it will bring our bills down and also there will be a credit amount in our bill and we do not need to pay it.
I asked the service representative that wasn't it a free service because they told us that was a free service when they installed, she told me that no it is not related to *** and they are scammers and you have to call that company and she provided me the phone number (***) for that company.
Again in my December bill there was a same amount included. When I called the One Dealer Financial Services, there was a lady told me this is not free and we have
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Five years ago, I financed the purchase of a furnace and water heater through this company. At the time, I signed a contract for a loan. Three days before Christmas this year, I received a letter from Ecohome in the mail. Thinking it was announcing the discharge of the loan, I opened the envelope and found a statement saying that I still owed over $6,000. I had been paying each and every month for five years--on a furnace that did not "pay for itself in energy savings", as promised--and barely made a dent in the principal. The mistake was on my part. It would appear that I did not read the contract with due diligence, or somehow did not realize its implications. It was not a five-year loan; it was, rather, a 15-year loan, renegotiable after five years. I will therefore pay the balance owing. But let this be a lesson to all who do business with this or any other financing agency: (1) Get a financial professional to look over any contract you intend to sign before you do so. Those high interest rates over several years will kill you. (2) Do not let the nice, friendly salesperson lull you into thinking that he/she is negotiating the loan in your best interests. Had I known that after five years of paying each and every month, I would still owe such a large sum, I would certainly have explored other options for financing.
I made a mistake and will pay dearly for it. I hope others will not. I will be contacting the Ministry of Consumer Services, asking them to consider passing legislation requiring that holders of all loans of over one year send a yearly accounting of those loans to the debtor so that situations like this will not happen in the future.

We were told that the savings on NG usage would offset the payments for the new furnace. This was quite a misleading quote on their part as gas savings were negligible (no impact on our usage or on the re-adjusted equal billing plan). The long term payment commitment and a lien on the house were certainly downplayed compared to the promised savings. As for the buyout, 18 months later we're looking at around $7,500. and that's after after making about a total of $1300. of payments charged to date on the *** bill. Furthermore they can adjust (i.e. increase) the payments due every year.

One is better off dealing directly with a reputable heating / cooling company from the neighborhood and getting a loan from the bank if required to replace the furnace. That cost would be about $3000. installed.
Savings on the gas bill... we didn't see any.... empty promises of savings, many of those.
The furnace itself is OK, low noise, no problems.