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Ecoline Windows

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Ecoline Windows Reviews (62)

• Jun 09, 2021

Eco Line Window install quality
Had windows installed recently and have some concerns over the quality of install, specifically fit and not being able to re-use trim due to different size of frame, which was not supposed to happen. Even more disappointing is lack of response. I have called twice to try and get a technician out to review my concerns and now 10 days on, no response. I have paid significant money for triple glaze windows and would expect a better service response. Based on my experience, I will not be a return customer of eco line windows nor will I recommend them.

Excellent service, installation and productI would recommend to get a quote from Ecoline Windows if you are looking to replace your windows

We recently had the windows and exterior doors in our home replaced by Ecoline Windows, CalgaryHaving a variety of Windows chosen to meet our needs we are very pleased with the quality and look of the final productInstallation was done quickly,efficiently and professionally Our installer, Igor and his assistant Nikolai, we're both courteous and respectful of our belongings Interior cleanup exceeded our expectations but the exterior cleanup would have been more thorough if a dumpster had been available The final inspection by Marko revealed a couple of deficiencies that were noted and handled immediately with a service call scheduled by the end of the month Based on our overall experience we would highly recommend Ecoline Windows, Calgary for all your replacement needs

Hello Miss [redacted] , As we have discussed this matter multiple times over the phone and in person with our inspector, we have installed your windows following the CSA guidelines Due to the fact the front of the house is finished with siding, whereas, the back is finished with stucco, it puts limitation as to how the exterior finishes can be done Please refer to the picture attached # 1, aluminum capping (white border) on the back of the house could be done so because there is stucco finish on the houseJ-trims on the front of the house (picture # and 3) are part of your original structure and were left, as such, intactSince Ecoline Windows is not a siding company, it cannot be held liable for your original j-trim or how they look before and/or after the installation [redacted] If you decide to take this further, please hire a licensed window inspector and have him perform all necessary examinations, moreover, a written report must be forwarded to our email, which is [redacted] If the inspector finds that windows are indeed too small, Ecoline windows will rectify any shortcomingIf you do decide to go with window inspector, you should notify us in writing about the date and time of that appointment, so we can send our inspector and installer as well, otherwise, the report will not be considered validThe way we stand right now, everything has been done up to the contract, signed between yourself and Ecoline windows on June 7th, and there are no outstanding WINDOW issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is semi satisfactory to me ** *** ** *** *** *** *** * *** *** *** *** ** *** *** *** ** *** ***
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Hello Miss ***, As we have discussed this matter multiple times over the phone and in person with our inspector, we have installed your windows following the CSA guidelines Due to the fact the front of the house is finished with siding, whereas, the back is finished with
stucco, it puts limitation as to how the exterior finishes can be done. Please refer to the picture attached # 1, aluminum capping (white border) on the back of the house could be done so because there is stucco finish on the houseJ-trims on the front of the house (picture # and 3) are part of your original structure and were left, as such, intactSince Ecoline Windows is not a siding company, it cannot be held liable for your original j-trim or how they look before and/or after the installation*** * *** *** *** *** *** *** ** *** * *** ** *** *** *** *** *** *** ** ** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** ** *** *** ** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ***If you decide to take this further, please hire a licensed window inspector and have him perform all necessary examinations, moreover, a written report must be forwarded to our email, which is *** If the inspector finds that windows are indeed too small, Ecoline windows will rectify any shortcomingIf you do decide to go with window inspector, you should notify us in writing about the date and time of that appointment, so we can send our inspector and installer as well, otherwise, the report will not be considered validThe way we stand right now, everything has been done up to the contract, signed between yourself and Ecoline windows on June 7th, and there are no outstanding WINDOW issues

Everything was excellent dealing with Ecoline and we are very happy with the new windows installedThe guys were great and worked hardWe've since noticed a big difference temperature in our home and find it to be much more comfortable than it was prior

Ecoline Windows installed total of windows for Mrand Mrs*** on February 3rd, Mr*** was at home at the time of the walk through at the end of the installation and had acknowledged that there were no issues found. Mr*** released the final payment upon the completion of the
installation because he was satisfiedOn February 4th, (Saturday) customer reported that there was an issue with the scratched vinyl components of the windows and advising that the pictures will be emailed to usOn February 6th, 2017, (Monday) upon receipt of the original complaint and pictures, we have opened a service and have scheduled it for February 10th, arrival between and pmOn the same day, Mrand Mrs***, advised us that the payment cheque has been cancelled until scratches are removedPlease note, even though during the original installation appointment there were no issues found, Ecoline Windows did not start “threatening” customer but had scheduled a service call to rectify the issueI would like to stress that it was not 100% certain that the damage was or was not done by the installersOn the day of the service, installer came and found out that scratches were not inflicted by blinds installed on the windows but was also not able to understand the origins of the damage in question since it was not there after windows were installedProceeding to the buffing the vinyl jamb extension, installer was able to remove the scratches, bringing the overall appearance to near perfection with a drawback of loosing gloss shimmerPlease review the pictures attachedPicture #displays an overall appearance of the windows after they were installedPicture #is the scratches that were found the following day and had to be buffedPicture #is the final look of the vinyl jamb extension after the service appointmentPlease note that pictures #and #are showing the same spotPlease also take a look at the completion certificate, Mr*** indicates that he is satisfied and acknowledges that the products ??d their installation/delivery ?r? satisfactory and suitable for his ?ur??s?In regards to Mr.***’s claim of unprofessionalism and threats, I am sorry he took it that wayWe were, merely, stating that compensation of $is unreasonable and not possibleMr*** has signed the contract with Ecoline Windows and at the back of that contract it clearly states that “All products are subject to 10% acceptable damages upon deliveryWarranties for the product and workmanship will not be honoured until Ecoline Windows receives full payment”To elaborate on it, lost shimmer does not constitute severe enough damageEcoline Windows has offered $compensation as an act of good faith, but customer refused itAll of the appointments, related to the installation and service was done in a timely and professional mannerEcoline Windows will be filling for a builder’s lien to protect our interests and for small claims court to get what is rightfully oursHaving said all of the above, Ecoline Windows is still open for communication with the customer. We are willing to have the technician come back, bring buffing machine (not the sander) with the special buffing compound to restore the original glossiness of the vinyl components in question Please respond to indicate if you would like to have a service appointment scheduled with a service technician?

Today I had windows replaced by Ecoline Windows, the foreman showed up at 9am as promisedWithin a few hours they had the old windows removed, and then had the the new crank windows installedThe final result looks greatVery happy!

Hello Mrs. [redacted], Thank you for a copy of the report.  Even though you did not notify us about the appointment with a home inspector, as requested in our original response, Ecoline windows is going to rectify the outlined window sealant issues. On the 3 front windows we will seal up exposed areas to protect your home from water infiltration. On the 4 rear windows, we will remove old sealants and a proper elastomeric sealant will be used as flashing. Please call our office at [redacted] between 8 am and 4 pm to set an appointment up. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We just want nice windows. I have attached pictures showing the damage. I have another four pictures as well.
Sincerely,
[redacted]

Excellent service, installation and product. I would recommend to get a quote from Ecoline Windows if you are looking to replace your windows.

Hello Miss [redacted], As we have discussed this matter multiple times over the phone and in person with our inspector, we have installed your windows following the CSA guidelines.   Due to the fact the front of the house is finished with siding, whereas, the back is finished with stucco, it puts...

limitation as to how the exterior finishes can be done.  Please refer to the picture attached # 1, aluminum capping (white border) on the back of the house could be done so because there is stucco finish on the house. J-trims on the front of the house (picture # 2 and 3) are part of your original structure and were left, as such, intact. Since Ecoline Windows is not a siding company, it cannot be held liable for your original j-trim or how they look before and/or after the installation. [redacted]. If you decide to take this further, please hire a licensed window inspector and have him perform all necessary examinations, moreover, a written report must be forwarded to our email, which is [redacted] If the inspector finds that windows are indeed too small, Ecoline windows will rectify any shortcoming. If you do decide to go with window inspector, you should notify us in writing about the date and time of that appointment, so we can send our inspector and installer as well, otherwise, the report will not be considered valid. The way we stand right now, everything has been done up to the contract, signed between yourself and Ecoline windows on June 7th, 2016 and there are no outstanding WINDOW issues.

We recently had the windows and exterior doors in our home replaced by Ecoline Windows, Calgary. Having a variety of Windows chosen to meet our needs we are very pleased with the quality and look of the final product. Installation was done quickly,efficiently and professionally.

Our installer, Igor and his assistant Nikolai, we're both courteous and respectful of our belongings.

Interior cleanup exceeded our expectations but the exterior cleanup would have been more thorough if a dumpster had been available.

The final inspection by Marko revealed a couple of deficiencies that were noted and handled immediately with a service call scheduled by the end of the month.

Based on our overall experience we would highly recommend Ecoline Windows, Calgary for all your replacement needs.

Good experience from quote through to the final inspection. very quick and no hassle. Install crews were polite clean great crew, were here on time and were finished before scheduled. I am recommending Ecoline Windows if you need to replace your windows. ","pos-1

Complaint[redacted]Had 6 windows installed in my house. The installers took out all my windows at once and left the openings uncovered on a hot day allowing heat and bugs to enter my home. The 4 windows in the upstairs were no problem, but the downstairs 2 were made too big. They then had to cut the openings in my home bigger, leaving a huge mess. They didn't cover up anything, and it took professional drain cleaner to clean out my sink as one of the windows was directly in front of it when they had to cut the opening larger. The dining room had cuttings left all over my carpeted floors as well as dust everywhere. They used a masonry bit to cut wood and had smoke fill my house to the point of me having to disable my smoke detector. They cracked my wall horribly. The installers left that night at 10 without cleaning anything. My husband and I spend hours cleaning up after them. The next day the installers returned to finish the job. They mudded my cracked wall, and put the window trim on. I was away for the day and when I returned my house was completely covered with dirt again, as their shop vac threw out more dirt than took in. They also threw my 100 year old window mouldings out which they didn't have to touch, leaving gaping holes in my walls. They came back to try to fix them and put in nothing but press board at probably a cost of $50.00 or less. [redacted] They left a scratch on my hardwood floors, foam insulation everywhere, as well as wood chips and debris from when taking out the windows. [redacted] I had spoken to the Regina supervisor on numerous occasions while all this was taking place, and I demanded a deduction off the bill which was over $7,000.00. He took off $450.00. I wouldn't recommend this company to anyone.Desired Settlement[redacted] I want $1,000.00 taken off my bill. The $450.00 that we were compensated for was for the cleaning that we had to do.Business Response [redacted]We would like to take this opportunity to thank you for your feedback. We never like hearing that a customer was unsatisfied with our service. First and foremost we strive to provide a satisfactory service the first time around. Equally important for us is how we resolve the problems that do arise.We believe that our customer service team has been diligent in keeping in contact with you in an effort to find a solution. In a perpetual process of improvement we will seek to learn from our missteps to provide superior service to our future customers. We deeply regret that we were unable to resolve your concerns to your satisfaction. Please keep in mind that both the product and the installation are under warranty. If you have any concerns in the future, please contact us for a service appointment.[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] Yes I agree that [redacted] phoned me a couple of times to set up with the installers a time to come and measure for new mouldings. I also told him I would be home between 12 and 1 for lunch, and again the installers showed up at my house just after 10. My husband was home and wouldn't answer the door. [redacted]Final Business Response [redacted]Once again, we would like to thank you for your feedback. We believe that we have been diligent in contacting you about the project and finding out the issues. We believe that we have listened to you, and directed our installers to perform the necessary work.We have also provided a discount of $450. We regret that your experience with Ecoline Windows has been a negative one. Should you have any warranty concerns in the future, please do not hesitate to contact us.[redacted]

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Description: Windows - Installation & Service, Windows - Vinyl, Windows

Address: 10510 180 Street Unit 100, Edmonton, Alberta, Canada, T5S 2P1

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