Econo Van Lines

From: [redacted]<[redacted].com>Date: Thu, Oct 27, 2016 at 10:21 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>I would like to had to my...

complaint.  In short, the movers damaged a piece of my furniture.  When I called to speak to John A[redacted] he hung up on me before I could let me know.  And every time I call, it goes to voicemail, he blocked my phone number.  Yesterday, October 26, 2016, I went to both addresses listed for the company, the one from the website and the one that was on the invoice he sent me the day of the move.  The company was not occupying either address, so I have no way of contacting them, except through email, which they are not responding either.  Please HELP!

I have tried to upload photos twice and have gotten and error code twice??Help

Review: I will try to summarize my complaint simply.

1) I was charged way more than my estimate - I was given an estimate of $400 for a move from Bethesda to Baltimore. They drove 55 the whole way to run the clock up (the speed limit was 65). When they got to my destination I was told that they did not have to take my stuff off the truck until I gave them $850. I called the original salesperson and he said he would be kind enough to give a $50 discount but to pay up. I gave them all of my cards/money to run the transaction and get my stuff unpacked and get out.

2) While at home alone the workers discussed en Espanol whether they "wanted me". Soy de Miami so I understood what they were saying and called my mother just in case. She would be able to tell my nearby cousin and father without causing more of a ruckus. I don't know if they were trying to accept another form of payment, but it made uncomfortable.

3) The workers were generally moving slow and one of the workers took many calls instead of packing. I moved as much as any of them and I'm disabled.

4) My bills end up being $700 and they reimbursed me money for overestimating the move upon arrival. We spent at least an hour discussing the error in the estimation and getting the "huge discount".

5) The charged me for travel to and from my house. On the phone "[redacted]-*" told me I would not have to pay for that as a special discount because I move a lot. That was at least an additional hour on top of their need to drive so slowly.

I have moved several times for work. I am single female and this is the only time my father or another male was not there to monitor things. This was the slowest and most dysfunctional move I have ever witnessed, and I believe it was because I am a female. I want my $300 back and an apology. I tried to be polite and make light with the workers so they would stop working so slowly and emphasized that I had other things to do.Desired Settlement: I would have liked an apology but most of all I want my $300 back! A check payable to [redacted] would be sufficient.

Business

Response:

See attachment or check attachment tab.

Review: On 2/1/14, I hired Econo Van Lines for my apartment move from [redacted], MD to [redacted], MD. I was orginally quoted $225. When the movers arrived, the driver assessed my furniture and told me that I would need to purchase 2 additional boxes for mirrors and glass tables. I agreed. The boxes would total $50+ and he adjusted my total. The movers proceeded to pack my belonging into the truck. During the process, one of the movers put a hole in my wall. When I addressed them about the hole, he told me that I put that hole in the wall because a fresh hole would have paint dust falling out of it. I then touched the hole and showed him that paint dust was indeed on my fingers. When all of my belongings were packed away on the truck, the driver told me that an additional $310 would be added to my original quote. I inquired about the extra charges and the driver told me that he used additional boxes and packing materials that I did not authorize, even though he told me that I did. I then called the office on my drive to the new apartment and the owner told me that the driver disclosed all of the packing fees with me and I told him that he only told me that I needed 2 boxes of $50. I also told him that a hole was put in my wall and that I was dissatisfied about the service. Upon arrival to the new apartment, the driver told me that he would not be able to remove my boxes and furniture until I paid. The total came up to more than $700, more than double my originally quoted price. I called the owner and told him about the hole, additional boxes and packing materials that were used and he took a $50 off of the total. Even though I was very disappointed with the service, I agreed to pay because I needed my furniture.The driver asked if he could take a picture of my credit card and told him that he could call to verify the credit card but I did not trust him to take a picture of my card. He then called the verify the credit card. He told me that this card was different from the card I used to pay the $75 deposit and I told him "Yes, I would like to use my credit card instead of my debit card." On 2/4/14, I checked my back statement and I noticed the charge of $628 withdrawn from my checking account. I then called the moving company and the owner told me that I authorized the use of that card. I told him that the driver must have made a mistake because I only authorized him to use my credit card. He then proceeded to call me a "liar" and that I was trying to do something "shady". I wanted to use my credit card because I paid the rent for my new apartment that day using my checking account and because the total price for the move was more than expected, I wanted to make sure everyone got their money without any issues. I asked if I could speak to the driver because he knows that I gave him a different card and he told me that I would never be able to talk to him and continued to persistently tell me that he knows what card I used, even though he was not there when the transaction was made. He told me that he could fax the proof because he has a picture of the credit card. I told him that I never showed the debit card to the driver and I only the credit card taken out of my purse. I provided my fax number but I have yet to receive any proof. I told him that it was okay if he made a mistake considering that both cards are from [redacted] and both are [redacted], I just wanted an apology and for the money to be credited back and charged using the correct card. He told me that he was not going to credit the money and to move on because it is over. The way the owner spoke to me was totally unacceptable and disrespctful. I have never done business with anyone like him before. If he has my debit card information on the for**, it is because I gave him my number a week prior to the move to be used for my deposit. But, I specifically told him that I did not want to use my debit card for this transaction.Desired Settlement: I would like the $628 to be credited to my checking account and charged on my credit card, like I orginally authorized. I would also like the hole to be fixed or payment for materials used to repair the hole in my previous apartment.

Business

Response:

Thank you for forwarding this

complaint to our attention, we would like to offer the following response. **. [redacted]

contracted for local moving services which were provided in full. **. [redacted] was charged for the labor and

materials provided and had been advised of all charges prior to commencement of

service.

We regret the error which resulted in

the wrong card being charged for the services rendered. The charge to **. [redacted]’s

Debit Card was refunded on February 5, 2014 and the charge was instead put on

her credit card.

Econo Van Lines authorized a discount

from the packing charges and compensation for the dry wall damage in the amount

of $120. The discount was refunded back to her card on February 18, 2014. This

is in addition to a $50 discount **. [redacted] received on the date of service.

We regret our error but **. [redacted] had

the charges transferred to the correct card and received a discount and

compensation for the wall damage. Thank you.

Review: This is a moving company that is very dishonest. They advertised and told me they would move me for $300.00 my bill was $600.00/. I'm using there storage and I have a hard time reaching them to pay my bill. I praying my furntiure and all my belongings will be safe until I can get them out the end of July, but I don't feel like it's safe. The same guy answers the phone and he makes up stories that he will be back in the office for me to call back to pay my bill. I need help, I don't want to loose my things. They have over charged me.Desired Settlement: I just paid they today however they need to be put out there as not a reliable moving company. It's something very uncomfortable about this company.

Business

Response:

See attachment or check attachment tab.

Review: On July 1, 2014 I was provided with a moving estimate of $425 for my move to be completed on July 11, 2014. I inquired about only being charged for travel one way and was told ‘that is what you do.’ I was told that there was no itemization required and that I would be charged by the hour: 1 truck, 3 men, 4 hours @ $85 per hour for a total of $340 plus $85 travel time for a total of $425. I was told that there would be a charge for a “special box” from the truck for my glass top table, which I agreed to.

When the movers arrived, they said they had to wrap the mattresses and I said that I left the covers on them so that if they got soiled it was O.K. They said if they didn’t wrap them, they would not take them, they would leave them. Approximately 12 additional boxes were brought in and used to wrap other glass items and I was told they had to do it and that each box would cost from $14.00 a piece and up (the cardboard boxes were being cut up). I said that was too expensive and that I was not made aware of this at the time of the estimate. The driver told me to go buy boxes at [redacted] if I wanted to and I said O.K. but then he said they would cost the same. (Today, I checked [redacted] and large heavy duty boxes are $2 a piece, tape is 3 rolls for $10, and cellophane stretch wrap is $20 a roll.) I was charged $535 for supplies over and above the original $425 price I was quoted.

Additionally, when the driver and crew arrived at the destination, the driver wasted 15 minutes on the phone and the crew would not move to unload the truck. The driver then wanted to charge me another hour because he said it could take longer to unload the truck. I told him that most of the items were being taken off of the truck and placed 5 feet away into the garage and we had plenty of time. He threatened me by saying that if they were not done he would charge me even an additional hour. They would not start unloading the truck until they were given a credit card number. They were actually finished everything in 3 and a half hours, not even the 4 hours for which I was charged. In addition, there was a 10% fuel charge added to the total price, so much for the one way charge.

While the crew were polite and careful, certainly this company is everything I have read about on the internet about “scam movers”:

“I was overcharged for my delivery: We always suggest that you get at least three estimates when you are scouting out moving companies. The reason for this is because sometimes, movers may try to scam you by offering an extremely low estimate, then later demand an amount much higher than the original price. The mover even holds the customer's goods hostage in the truck sometimes, forcing the customer to pay this obscene amount. Make sure you are aware of the types of estimates moving companies have, and file a complaint if you feel you were overcharged.”Desired Settlement: I sent the above statement to Econo Van Lines to give them an opportunity to reply before filing complaints, but they did not respond. I feel strongly that everything happened to me that people are warned about scam movers. However, initially and foolishly, I trusted the manager Alex who was very convincing and assured me everything would be fine and they wouldn't charge me for extra travel, etc. I was very specific about the price and estimate as my daughter was moving in with me, expecting a child any day, and we are retired senior citizens.. I expect to be reimbursed for some of the excess charges. They charged me over 100% of their estimate.

Business

Response:

Thank you for forwarding the

complaint to our attention, we would like to offer the following response. [redacted]

received an estimate for 5 hours of service including one hour travel time. The

estimate was provided in good faith based on information [redacted] provided to

the consultant. The estimate [redacted] received

indicated that packing materials were not included and that fragile / easily

damaged items would need to be properly wrapped before they could be loaded

onto the truck for transport. The estimate also explained that a 10% fuel

surcharge would be applied to the final cost of service.

On the date of service [redacted] required

extensive packing services for fragile items which were provided by the moving

team. Material costs correspond to our tariff and are consistent with industry

rates. Packing services are provided to better protect our customer’s

belongings while in transit and to protect our employees and other items on the

truck from injury caused by exposed or broken glass.

Per the term of our contract, payment

is required prior to delivery. The foreman initially estimated the delivery

time but when he was informed by [redacted] that many of the items would not

need to be moved into the residence he adjusted it down. Failure to unload due

to lack of payment certainly does not constitute a shipment being held hostage .

We apologize if [redacted] felt the driver acted unprofessionally at

delivery. If [redacted] feels she was

overcharged at delivery she is welcome to contact our office to discuss this

matter.

[redacted]’ move was conducted within

the time frame indicated on her estimate. [redacted] required packing services

for which she was charged according to our tariff. The 10% fuel charge was

disclosed in the estimate. Per the terms of the contract payment is required

prior to unloading. Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I contacted Econo Van Lines per their instructions in their response on August 5. I asked to speak to the manager and a man by the name of Vinca said he could help me. I explained I was calling in reference to my complaint and their instructions to call. He asked to give him a little background and he said he had to look up the paper work but was sorry and was sure we could settle this in a professional manner and I would be satisfied. He said I must not have told the estimator the correct information and of course I told him whatever he needed, even asking if he needed an exact count of furniture, but he said it wasn't necessary for a 2 bedroom condo. I explained a few things to him because he had some of his facts wrong and he said he would call me back at 10:00 a.m. on August 6 if that was o.k. I agreed but did not hear from him. On August 7 I called the office and spoke to Vinca and he said he spoke to my daughter and I said that he must be mistaken that he did not, he said he hadn't had a chance to look at the paper work yet but would call me back. I asked him when because I was on a time limit for a response to Revdex.com and he said in 5 minutes. I never heard from him again.

Review: When my fiance who is pregnant was looking for movers for our upcoming move to Georgia, she was contacted by econo van lines with a false price of 1000. She provided them with an inventory that they put in the system wrong. When she called them back and advised them that the inventory list was incorrect, the guy ([redacted]) who refuses to provide his last name, advised that it was okay, it should not change the weight of the truck. However, when the movers came there they told her a completely different story. She called me histerical and crying advising that they now wanted almost 3000 for the move. I told her to tell them to take everything off the truck and we will find anothe company. The senior mover (which the company refuses to provide his name and contact information) stated that the move should be no more than 1600 bucks total and with my fiance giving 200 deposit and then 400 that night, we assumed the remaining balance would be 1000. So we let them keep the ite** on the truck. She was advised that they would call her that night witht the new information and the revised contract. They never called. She had to leave maryland because her job started on Monday. When she arrived in Georgia, she contacted them again to find out when can they deliver the ite**. They advised her that they can deliver on Thursday. She said ok. They contacted me and advised me that they now wanted 1600 instead of 1000 for the move. So I asked for documentation, I was advised that the movers had it on the truck but they could not get to it now. I was told they would be at my house between the house of 3 and 7 Pm. The movers did not show up until after 8 PM, and they did not have all the documentation that we had asked for earlier in the day. When I asked for the documentation, I was originally told no. Then around 9PM we recieved the alleged truck weight reciepts. I ask to have the truck that was outside my house weight and was again told no. At that point, I denied reciept of shipment of the ite**. I was then contacted by the supervisor (Jason) saying that we can go and have the truck weight at 10 PM at night. My fiance was already upset earlier in the day because she decided to pick this company over the other companies that had given her quotes and econo van lines has now charged us 2300 dollars for a move that was originally 1000. So I told them I wanted to consult with an attorney to find out what my options were and to return the stuff to the storage facility. They continue to contact my fiance until almost 11 that night getting rude and belligerent with her. She contacted an attorney through her company and he has advised he that there was nothing that he can do until he sees all the paper work, which the company did not leave us with. She contacted them to ask for a copy of the contract and now they want us to pay a total of $3000 to re deliver the ite** to our house in Georgia. I read on line that this company has several complaints against them and I did get on my fiance about picking a company without reading their reviews, however we were under a time crunch and some of the more established companies could not meet out needs to have the ite** moved out of the house(s) in Maryland.Desired Settlement: We would like to settle this case, not for 3000, but we are willing to give the moving company 1500. They have already accepted 600 from my fiance and we are willing to give them 900 additional to settle this matter. We think that is fair since the original quote was for 11600 lbs and we believe that they underestimated their quote on purpose, to overcharge us in the end.

Business

Response:

Thank you for forwarding this

complaint to our attention, we would like to offer the following response. The estimate **. [redacted]’s fiancé, **. [redacted],

accepted was provided in good faith based upon information provided to Econo

Van Lines. **. [redacted] provided a list of 38 items to be moved. We do not have a

record of the call **. [redacted] is referencing however minor changes would not

have affected or would have nominal affect on the pricing. We strongly deny

that we underestimated **. [redacted] quote. Her quote was generated by the moving

software based on information she provided to the moving consultant.

On the date of service **. [redacted]

presented with a much larger inventory to be moved. The household goods descriptive Inventory

shows that **. [redacted] shipped almost 70 items. As **. [redacted] had a much larger

inventory, the actual weight of the shipment was understandably higher.

When the delivery team arrived to

deliver the shipment, **. [redacted] was unwilling to pay the balance due. Contrary

to **. [redacted]’s statement, he was offered a reweigh and declined. As **. [redacted]

refused to pay the balance due, the shipment was taken to storage until **.

[redacted] paid the balance due on his account, at which time the shipment was

delivered to **. [redacted]. Please note that Econo Van Lines waived the $600 redelivery

fee.

**.

[redacted] received an estimate based on information she provided about her move. On

the date of service **. [redacted] presented with a much larger inventory of items

to be moved. On the date of service **. [redacted] declined to pay the balance due

on his account and so his items were taken to storage as allowed by our

contract and applicable federal law. **. [redacted] has since paid the charges do

and had his shipment delivered and did not have to pay the redelivery fee as it

was waived by Econo Van Lines. Thank

You.

Review: I selected Econo Van Lines LLC based on their competative quote for conducting my 2 bedroom apartment move of 2 miles. The entire home was packed and simply needed to be loaded onto a truck and moved and unloaded. The company won my quote because there was no extra fee for amount of stairs in either home. However, not included in their quote were extra packing materials such as tape, bubble wrap or boxes. During the move, the movers were in each room and apparently had bubble wrapped almost everything, as well as boxed almost everything. For example, a single pillow was bubble wrapped and then placed in its own box. This was done for more than one. Why would a pillow be bubble wrapped in the first place. I was charged for each roll of tape that was opened. But once the movers finished loading the furniture that was ridiculously excessively wrapped, boxed and taped I found several unused rolls of tape on the floor in each room of the apartment. Each of which I had been charged for. I was charged for rolls of bubble wrap but I saw one of the rolls opened, 3 feet of wrap cut off and then the roll was loaded back on the truck- I still had to pay for the entire roll. The wood floors in my new home were scratched. This is one of the reasons I hired movers to acoud damaging any surfaces on the new wood floors. My childs crib was taped so much, and when the crib was assembled the mover left tape on it which I learned was to cover the broken part on the crib. The sales associate [redacted] broke down the quote with one set of prices: for example, the fuel charge would be $79 however the movers charged me an additional $100 to move simply 2 miles. I was charged by the hour, which the mover charged me for 6 hours when the move was complete in 4.5 hours which the mover filled out and had me sign upon arriving but prior to unloading the moving truck. The quote itsself was for $395 which was paid before the move. The movers charged me the day of an additional $711 included the over charged hours, changed pricing for fuel, and the extremely insulting boxing, taping and wrapping charges that were applied. an 800 square feet apartment of 1 bedroom and one baby room cost over $1100.00. I should also mention that I sold my living room furnitre prior to the move as well to make the move easier.

One of the top moving agencies in Virginia quoted me a no hassle estimate that would be used as their total price of $1500 to box, pack, and wrap and move everything in the home. I deciced to box all items except furnitire myself to save the money and yet was still charged $1100.00 by Econo Van Lines.

I communicated these issues to [redacted] the sales associate I had been dealing with during the move process. I have got no response in return. This type of behavior takes advantage of people and is completely unethical.Desired Settlement: A partial refund would remedy this situation. I would like to pay for my move regardless of any damage that has occured but would like the price adjusted to reflect fair charges for the items that should have been used and not the excessive supplies, the partially used supplies or unused supplies that were left as trash for me to clean up. I would also like the hours to be adjusted to reflect the actual hours worked not the excess hours that the mover assumed it would take but did not. I do not expect any compensation for damage to my home of furniture and would like that to be considered in determining how much to refund. I should have paid no more than $700 total for the entire move, to including the time and necessary packing supplies.

Business

Response:

November 18, 2013

Thank you for forwarding the complaint to our attention, we would like to offer the following response. [redacted] contracted for local moving services on an hourly basis. On the date of service if was determined that [redacted] required packing services and materials which are charged in addition to the estimated price as described in the estimate. In most cases we provide additional packing for items which are more likftly to be damaged during transit including all fragile, and so we were surprised to read that one of our workers would have bubble wrapped a pillow, and intend to review this with the moving team. As we charge for the item being bubble wrapped and not the roll itself, the fact that a roll of bubble wrap was placed back on the truck is a non issue since [redacted] did not purchase the entire roll. In any event management has authorized a $100 refund on packing materials which will be settled in the context of a claim.

We are not sure how [redacted] arrived at the conclusion that she paid an additional $100 to move 2 miles. [redacted] was charged for 5 hours labor provided and one hour travel time, the 10% fuel charge came to $100 and she incurred packing materials charges which were discussed with her prior to commencing work.

[redacted] should contact us directly to coordinate the $100 refund on packing materials. Thank you.

Review: I hired and signed a contract with Econo Vanlines LLC via the internet on June 13, 2013. The estimate was for 3000lbs at a rate of $1377.00 to ship my household goods from [redacted] to [redacted] located in [redacted], GA. My goods were picked up on June 15, 2013 by three movers. During that time they told me that they reserve the right to repack any items they deem necessary and I was asked to sign a packing materials order form; which added $425.00 to my bill; $550 + $260 = $810 deposit was given on the day of pickup) I was also told by the movers that my load was heavy and may weigh more than 3000lbs. I asked to follow them to the weigh station but they said they weren't going there and were headed to lunch. The next day I received a phone call from the company dispatch. I was told that my load was over by 1200lbs and I would be billed for $.89 / pound over. ($.89 x 1200lbs) = $1068.00. I told them that is why I wanted to go to the weigh station to see if I could afford the cost. Also, the cost for extra weight was not stated in the contract. The extra money took me by surprise. I thought it was based on the amount of rooms per the initial conversation. They also asked me for a larger deposit and if I didn't pay the full amount within 30 days they threatened to sell all of my belongings. On June 17, 2013 I went to the address listed on the contract. They were no longer at the address ([redacted]. This is the address I was initally given over the phone and when I looked the company up on Revdex.com.org. It was a match then). When I questioned [redacted] about the invalid address, he stated that they were in the process of moving. When I looked at Revdex.com.org again it had been changed to [redacted]. I went to this address after going to the old address. I then signed the contract that added an additional 1200lbs and was told that I had to pay more money. I gave a money order for $500.00 totaling a pre-move deposit of exactly $1360.00. My belongings were received in [redacted], GA on July 12, 2013. I was provided with weigh receipts from the DOT station for the weight of the actual truck unloaded and the weight of the truck with my shipment. Truck wt = 14880lbs; Truck wt with my shipment = 18040. The total weight of my shipment was 3160lbs (see Certified Automated Truck Scale document enclosed). Therefore my household goods were only over the initial estimate by 160lbs and my total cost of the move should have been: initial estimate for 3000lbs = $1377.00 + (packing materials) $425.00 + (extra weight $.89 x 160lbs) $142.40 = $1944.40 total cost. I was charged $2670; which is over by $725.60. In addition I would like to complain about the service. I was cursed at by one of the movers when I asked him not to stack heavy items on top of the fragile ones, my fragile boxes arrived tattered, items marked fragile were placed upside down, my dolly didn't arrive despite me telling them that it was mine and not theirs over 3 times (they kept it anyway).

My $350.00 printer was broken, bamboo hamper tattered, new file cabinet severely scratched, several glass items broken and a few other items didn’t arrive.

As a result of the unprofessionalism, damage to goods, stolen goods, not having the added cost of extra weight explicitly stated on the contract by law, I would like to request that Econo Vanlines LLC refund half the cost of this disastrous move in the amount of $1335.00.

My household goods were treated in a disrespectful and careless manner. I worked hard for all of my belongings and they are precious to me. The service was horrible and I was most definitely ripped off by Econo Vanlines LLC. I believe that I was treated unfairly due care was not received. I am a voice for all of the consumers. We should not be ripped off. Also, per my research this company has another consumer complaint pending with Consumer Affairs. The company needs to be disciplined for its violations and shoddy workmanship.

Disgruntled Customer,

[redacted] (Alt #)Desired Settlement: I was not rendered quality service and I was ripped off by Econo Vanlines. I would like for half the amount to be refunded (total: $1335) to include the amount that I was incorrectly charged. Would like to ensure that no one else will have to endure their hard earned belongings are treated in a careless manner.

Business

Response:

See attachment or check attachment tab.

Review: Re: Unprofessional behaviour by Econo Van Lines LLC, harassing and asking extra money on every step.

Dear Sir/Madam,

On 29 July 2014 I contacted ‘Econo Van Lines LLC’ with a request for a quote. I received immediate answer from John A[redacted] (Manager) with an approximate estimate. I asked to send a representative of the company to come to my house so we can actually make an exact inventory sheet and have a final binding estimate. John refused to send the person and asked me to give the description of belonging over the phone. I explained each and every household Item and he sent me a quotation of $ 896.35 all Inclusive (with all packing material + taxes) with delivery time 1 or 2 weeks (refer attached) and I confirmed two time if it is all inclusive or not then every time he said that this is final & all Inclusive with all packing material & taxes.

Then I made a deal and John sent one of his guys to drop some boxes on 6 Aug 2014 and He has charged $150 at the same time (Refer the attracted receipt). I paid him in cash, since he has no credit card reader. I showed him my household belongings and asked him about the weight and he told me that it is underweight and not to worry about that.

Thereafter on Saturday morning 9th Aug 2014, 3 guys came to load the belongings in truck.

After loading all my belongings in truck he asked me for extra $143 for all the packing material while all packing material was included in estimate as per the quotation.

I called to john and he did not listen anything and asked me to pay $143 and said otherwise he will unload all the belongings and charge $500 for load/unload,.

Then he asked to pay 50% of the total estimation as per the deal and I paid him in cash $444 as he was asking to take photo of my credit card by mobile phone. He gave me a receipt of that amount (please refer attached), Even He has not put the remaining balance due on receipt given to me after loading the belongings.

I called to John again to ask for delivery date. He shouted on me and disconnected the phone by saying that your belongings will not be delivered before 21days. While as per his quoting delivery schedule should 1001-1500 miles will take 4-15 business days.

On 13th Aug 2014 he mailed me a new estimation of $1855.35 ($855.35 extra for overweight) while He has never provided/warned for overweight rates.

I mailed him that my belongings cannot be 1500LB and to provide original receipt of weight taken of my belongings on truck weigh scale but he never provided me any receipt of weight taken or any proof of overweight, although He has never taken weight in front of me.

He charged $1.5 /lb for overweight while never mention in his quotation, and messaged me that he is putting me belongings to storage and now you have to pay extra storage charges+ Re-sifting charges along with that overweight charges.

Now when I am unable to pay this huge amount, he refused to refund my $594($150+$444) and asking to pay $500 more by credit or debit card with clear copy of front & back of credit card.

Me and my family is suffering for the basic needs to live because all of my belongings are with him for more than 1 month and he is asking for extra charges on each and every step.

I am suffering a lot because of that, since my official and important documents are also in my belongings. The fall is going to start and all my daughter’s clothes and I and my husband’s belongings are in my belonging.

He did not give me prior knowledge about the move based on weight, he said it is a 1 Bed Apartment move, nor did he say anything about the price per pound. He did not say the shipping materials were extra, because the invoice says they are included.Desired Settlement: Since there is no information about extra charges for extra weight and their rates $/LB in the quotation given to me.

Because of delay in delivery I have to spend $950 for my family basic needs, I want to get this amount as an compassion and cancel the deal with all my belongings return back and refund of $594.

Review: I am extremely dissatisfied with the move and the use of this service (pickup date - 17 December 2013) - delivered (02 January 2014). I was told that my stuff would arrive 7 to 10 days later - I received them 17 days later. I received damaged items as a result of the movers shipping and handling. I provided photos of the damaged items and to add did not receive a thorough inventory sheet detailing all of my items. The movers started packing my things without asking what I desired to have go or stay. I also received several quotes that were forwarded to me via email (and in person) and ended up being charged a totally different price.

After having used this service and having this experience, I discovered that there have been several complaints filed against this establishment for the above mentioned topics with the Revdex.com. I provided this company with Insurance claims information and was later informed (2 months later) that I would have to deal with the Insurance company independently - this was extremely misleading. I have saved email correspondences that show contradicting responses to all of the above mentioned.

To summarize - I received an extremely misleading quote, received damaged items upon delivery, experienced extremely poor communications, charged far more than estimated and I get the impression that this company just does not care to make this right at all.Desired Settlement: Quoted:

$995.23 for a small 1 bedroom apartment move from [redacted], Maryland to [redacted], MO.

I provided a $400.00 deposit to schedule the move. Later asked to pay an additional $664.00 after items had been picked up - company response was the total weight of all of my items had exceeded the quoted 1525 lbs. by 127 lbs. Then asked provide another $400.00 upon final delivery of items.

Overview of estimate received:

Total Tariff: 1525 lbs. = $ 1,338.61

Discount: 10% = - $ 133.86

Initial Price: 1525 lbs. = $ 1,204.75

Fuel Surcharge: 10% = $ 120.48

Subtotal: $ 1,325.23

Coupon: MANAGERS DISCOUNT => = - $ 330.00

TOTAL ESTIMATE: $ 995.23

Total paid: $ 1664.00

I am currently seeking a refund in the amount of $668.77 and to also to have my damaged items either repaired or replaced. Would also like for the Revdex.com to take a good look at this company to better understand why there have been several complaints addressing similar concerns like the one that I am posting now.

Business

Response:

May

6, 2014 Thank

you for forwarding this complaint to our attention, we would like to offer the

following response. The estimate Mr.

Russell accepted indicated that the delivery time frame for this move would be

3-14 business days of the date the shipper would be available to receive

delivery of their shipment. The shipment was delivered within 10 business days

of the pickup date. [redacted] was aware of the delivery time frame prior to

contracting for service and his shipment was delivered within the agreed upon

time frame. Mr.

Russell was provided with an estimate in good faith based upon a list of

inventory consisting of 20 items [redacted] provided to the relocation

consultant. On the date of service [redacted] required additional services and

shipped additional items. The inventory prepared on the date of service shows

that [redacted] shipped 40 items. Final pricing reflected the actual weight of

the shipment which was established at a certified weigh station. We

regret that items may have been damaged during transit however Econo Van Lines

has an established claims process in place to assist customers with their

damage / loss claims. [redacted] has submitted a claim to our claim

administrator which will be processed in accordance with the terms of our

contract and applicable federal law.[redacted] received his shipment within the agreed upon delivery window. [redacted] shipped additional items above what he was quoted. Pricing was

determined at a certified weigh station. [redacted] has submitted a claim

which is currently being processed. Thank you.

Consumer

Response:

Whomever this is responding to this complaint has not seen the paperwork that I have (see attached)

I have been overcharged - there is no detailed inventory sheet, all I have is what was given to me. After a verbal conversation with Dinko Zhelyazkov we agreed that I was entitled a refund in the amount of the additional charges for weight they claim my items went over. This has not happened. To add, my items were badly damaged and they have forwarded me to a claim service (insurance company) in [redacted], AZ - who will not return my calls with status of my claim with them.

Delivery time frame was at the ten day mark - New Years Day after 9 PM. Not sure how to proceed with this company - though I will have to say that I am extremely dissatisfied with this company. Would like to be compensated for loss/damaged items and overcharges.

Business

Response:

July 8, 2014We

received [redacted]’s

objections and would like to offer the following rebuttal. [redacted] will be

contacted by Econo Van Lines this week to discuss the proposed refund. In the

mean time, if [redacted] has any questions he is welcome to contact our office

and ask to speak with a manager. We will notify the Revdex.com once we have resolved

this with [redacted]. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I still have not heard from anyone - I can be reached at ###-###-#### or via email [redacted] I originally requested a Contact Name, Contact Phone number and a Contact email address and location.

Review: My wife and I hired a company to move us from Pennsylvania to Florida. The original company was "[redacted]" who turned out to be a broker who sub contracted the job to Econo Van Lines LLC. Econo Van Lines arrived at our house at 8:30 PM to load our belongings. An invalid Bill of Laden was given to us that did not contain the company name that was moving us or any other information such as additional charges as required by Federal Law. The bill of Laden contained our original BINDING estimate amount of 2399.00 and showed an $880.00 deposit paid to "[redacted]"

Econo Van Lines demanded an additional $1000.00 deposit before loading our belongings. Since it was 8:30 at night ( they were supposed to be there between 12-2 ) and we had people moving into the house the next day we had no choice but to give them this money and sign this non conforming Bill of Laden. We left them to load our belongings on Aug 16th 2014 and started our journey. One August 18th I received an email from the original broker telling me the charges were now $5508.28 and increase of $3400.00! I attempted to call them to dispute the charges but no one would return my calls or emails.

So the first part of this complaint has to do with billing practices and what amounts to extortion by holding our belongings unless receiving a cash payment at delivery.

The second part of my complaint has to do with the failure to deliver our belongings. Econo Van Lines does not communicate voluntarily with their customers to tell them when to expect their belongings. Instead Ive had to make several calls and emails and on 8/24 I was told deliver y would be in the middle of the upcoming week and that they were preparing the schedule and would call me on Monday 8/25. I received no phone call and again had to contact them. This time "John" tells me that he has until 9/2 to deliver. In fact the original estimate did say the window to deliver was until 9/2 which is today.

I spoke with John again on Sunday 8/31 and he told me the truck was leaving for Florida on Monday 9/1 and I would receive a call. Again I received NO CALL and again had to contact them. This time via email Johns response is "ETa of delivery is this coming up Saturday this is the latest , if we can get there earlier will let you know"

So Econo Van Lines has not delivered within the allotted time , they do no contact and coordinate with their customers, they jack up the prices and demand deposits and give bills of laden that are improper and non conforming to Federal Guidelines. ( I can provide my copy for review ) They refuse to deliver in a reasonable amount of time. Once your belongings are on their truck you are a hostage.

I am disabled and we also care for our 2 year old granddaughter. This delay has caused us excessive and unnecessary expenses as well as causing me to run out of my medication which is in our belongings.Desired Settlement: We want our belongings delivered immediately and as agreed for the price that is stated on the bill of laden.

Review: Company misrepresented themselves in storage and moving services. Quoted one price and charged me 3 times more. Promised a safe and climate controlled facility that I would have access to ,but furniture had mold from water damage and clothes smelled. Storage was a big storage bin with multiple families belongings in it. I was not able to have access to my belongings due to the way that it was piled up and the worker was not prepared to assist. My furniture was stacked and piled up. Resulting in broke and split legs on chairs,broke bookcases,and missing parts. I was overcharged for the return of my belongings. The company representative stated that they would refund me ,but I have not received it yet.

I have received someone elss's property in the move. I told the company that they mixed someone property in with mine. They have not contacted me about it. I think it is neglectful and poor standard operating procedures to mix families belongings. I am sure that someone has some of my stuff.Desired Settlement: I would like to get a refund of the money that was charged for all the alleged packing supplies. It was $897. I would like $2574 of the storage fees that I have paid because my stuff was mixed with others. I have someone elses stuff to show proof of this. I would like to beleive that to deliver my belongings would only take 6 hours not the predetermined 11 that Econovanlines charged me for. This is a difference of $523. This is a total of $3994. I would like a refund for this amount. I have paid them $8554 in moving and storage fees. This a local move from DC to their [redacted] MD storage to [redacted] County MD, which is my new home.

Business

Response:

September

11, 2014Thank you for

forwarding this complaint to our attention, we would like to offer the

following response. The estimate [redacted] received an estimate in good faith based upon information [redacted]

provided. On the date of service [redacted] required additional services not

included in the estimate. We respectfully disagree with [redacted] understand

that she was promised access to the items while in storage. For insurance

liability reasons, open access to items in storage is not permitted. [redacted]’s items were stored in a secure facility where individual moves are

separated from others in while in storage. Items are stacked on pallets to

conserve space, a common industry practice. We regret

that items may have been damaged while in our care. Econo Van Lines has an

established process in place to assist their customers with damage / loss

claims. We have asked our claim administrator to email [redacted] claim forms so

that she may begin the process.Upon receipt

of this complaint a manager spoke and agreed on a refund. Since then we have

left a number of messages for [redacted] but have not heard back from her. [redacted]

should contact our office to finalize the refund.

Review: This company gave me an estimate on what it would costs to move my belongings. While I new it was just an estimate what they didn't tell me is that I had to pay for packing materials, ($8.00 per roll of tape, boxes, etc.), they wouldn't take anything that was not packed in a box,and they would not move anything glass unless you pay an additional $130.00 (in my case a small 28 in. TV. My estimate originally was $345.00 and I ended up paying $611.00 even though the move time & drive time were the same as originally quoted. Also, the invoice says that "Insurance included FREE OF CHARGE" but yet when they broke my TV in the process of moving it they say they aren't liable...then why is there Insurance?Desired Settlement: I would like either a refund or replacement for some of the services or everything above the estimate of $35.00...in order to get the TV replaced they are saying to fill out a claims form yet, they told us on the phone that it didn't matter they still wouldn't replace it since we packaged the TV in it's original box and they didn't put in their own box. However, they have insurance so they should be liable for the item once it is in their possession.

Business

Response:

Thank you for forwarding this

complaint to our attention, we would like to offer the following response. [redacted] indicated in her complaint that

she was not aware that packing materials were an additional charge however the

estimate [redacted] received and signed clearly indicated that “Packing and wrapping materials such as tape,

boxes, bubble wrap, shrink, etc. are no included in the price. Econo Van lines

LLC crew members will not move items that are not properly wrapped and/or

protected by our standards”. Econo

Van Lines requires that glass items be properly packed to insure the well being

of the other items being transported as well as the safety or our workers. We

do not see that [redacted] was charged $130 to pack her TV. The Packing

Materials Order form shows that besides packing tape, [redacted] utilized 4 mattress

covers and had 3 items shrink wrapped.

We must respectfully disagree with

[redacted]’s statement that her move time matched the estimated time. Econo

Van lines estimated [redacted]‘s move would take 4 hours + 1 hour of travel

time for a total of 5 hours. The Combined

Uniform Household Goods Bill of Lading and Freight Bill (contract) shows

that [redacted] move actually took 5 hours + 1 hour of travel time for a

total of 6 hours. The added time it took to complete the service contributed to

the increase in costs associated with this move.

Carrier liability coverage is

extended to boxed items packed by the carrier, designated on the inventory as

Carrier Packed (CP). Boxes not packed by the carrier are designated as “Packed By

Owner” (PBO). Since the carrier cannot

determine the condition of a PBO item prior to transit or verify that proper

packing materials and techniques were used in preparation for transit, no

coverage is extended to PBO items except in situations where the carrier is

documented as having been negligent in the handling of a PBO container

resulting in damage. This is consistent with Econo Van Lines contract, tariff

and applicable state and federal statutes. [redacted] is welcome to submit a

claim to our claim administrator for consideration.

The

estimated cost of [redacted]’s move increased because [redacted] required

packing services, the service took an hour longer than estimated. [redacted]

was aware prior to choosing our service that packing materials would be charged

in addition and that the estimated time frame was an estimate and could change.

[redacted] is not eligible for a refund as [redacted] received all services

contracted for in full. [redacted] may submit a claim for her damaged TV. Thank

You.

Review: On June 28, 2013 I used Econo Van Lines to move my household goods from one home to another. After they delivered my household goods and left that evening, I noticed my glass table top was missing. I called and spoke with [redacted] who was the person in charge of the move. He said he was out of my area but would deliver my table top that evening. He has never delivered my glass table top and I have called him numerous times. I have also spoken to someone named [redacted] and [redacted] with Econo Van Lines LLC who have also made promises to have my table top returned to me and to this day, 8 July I have not received the glass top to my coffee table.Desired Settlement: I would like for my glass table top to be delivered to my address As Soon As Possible.

Business

Response:

See attachment or check attachment tab.

Review: I contacted John A[redacted] with Econo Van Lines on September 23, 2014 to discuss the quote I received via email. After speaking for several minutes I agreed to pay a $500.00 deposit to have boxes (which were included in the quoted price) delivered to my home the following day. I also changed my move date from October 2, 2014 to October 6, 2014 because John told me that I had 7 days from the move date to cancel. This would allow me time to cancel if necessary. At no point did he state 7 days from the "original" move date. On the date the boxes were supposed to be delivered to my home, I received nothing. I called John on that day around 4:30pm asking him what was going on with my delivery. John stated that his driver was stuck in traffic in [redacted], MD (approximately 23 miles from my home) and would not be able to make the scheduled delivery and that he could bring the boxes the following week. When I called the following week on September 29, 2014 to inquire about my box delivery I asked John what the process was to cancel and get my $500.00 back. He told me that I could not get a refund because it was past the "original" date stated on the contract. I told John that I did not sign a contract nor was I aware of any contract between myself and Econo Van Lines and that he NEVER mentioned this on the phone when I spoke to him on September 24, 2014. I also pointed out that John told me that I had to pay the $500.00 in order to receive my boxes which I NEVER received. After explaining this to John and letting him know that I would escalate this matter if necessary, he stated that he would issue me a refund in the amount of $500.00 and I needed to send him that request in writing via email. I sent him to email requests immediately following our phone conversation.

Since I know a refund can take anywhere between 3-10 business days, I waited to send John a follow up email regarding the status of my refund. I emailed John on October 6, 2014 to find out the status of my promised refund. I emailed John again on October 7, 2014 as well as made several phone calls from my personal cell phone number (which is the same number we were communicating on previously). After several failed attempts, I called John from a different number and was finally able to get him on the phone. John stated that he would have his manager (Steve) call me and then hung up the phone. I called back immediately because that was completely unprofessional and why was he unable to tell me the status. I told him that I wanted to call his manager directly myself and he gave me a toll free number to call and hung up again. I called the number John gave me several times however it continued to ring and go to voicemail. A few hours later I received an email from John stating my "original" move date and a portion of the cancellation policy. I immediately phoned John because was again not what he agreed to do over the phone. It seemed as if John had no intentions of ever refunding me my $500.00 and only told me to send the cancellation email in writing to attempt to enforce a contract that never existed between us. I told him that if such a contract did exist (which it absolutely did not and still does not exist) then they had an obligation to deliver goods (my boxes) on the agreed upon date after I paid the $500.00 deposit. And since NO BOXES were ever delivered on the agreed upon date or any date after that, the non existent contract would be in breach by Econo Van Lines and I would still be entitled to a full refund. But since there was no contract or any other type of agreement that was irrelevant.

Econo Van Lines and John A[redacted] are continuing to refuse to issue me a refund. They are unprofessional and operate under shady business practices. I would not recommend them to anyone ever.

Per my conversation with John A[redacted] September 29, 2014, YOU stated that you will be refunding my $500.00 (which you told me was required in order to recieve the packing boxes that were included in the quote). You were suppose to deliver the boxes on September 24, 2014, however you did not. Instead, I had to call your company after 4pm on September 24, 2014 to find out where the boxes were and when they would be deliered. You stated that your driver was in [redacted], MD stuck in traffic and unable to deliver. At NO POINT during our conversation did you state that we had entered into a contract and AT NO POINT did I receive any type of service agreement from you. To this day I ONLY received a QUOTE. I am unsure if your company is aware of the difference between a QUOTE and BINDING AGREEMENT.

BOTTOM LINE IS I NEVER signed any type of agreement with your company and your company NEVER delivered the boxes you were suppose to deliver after you told me that I HAD to pay a $500.00 deposit in order to receive the boxes in the first place.

I have escalated this matter with my bank and they have stated that since no goods were received and there is no signed contractual agreement they will be refunding my money within 2 business days. Furthermore, after your very shady business practices and your lack of response to my numerous phone calls and emails AFTER you stated that I would be getting a refund on September 29, 2014, I have also opened a claim with the Revdex.com as well as filed a complaint with theDesired Settlement: I would like the $500.00 refund promised to me on the phone on September 29, 2014 by John A[redacted] since the only reason I paid the $500.00 in the first place was because he stated that would be the only way I could get the moving boxes delivered. NO boxes were ever delivered and I have since found an alternative moving solution.

Review: I used the website [redacted] for the first time to find movers. This company was amongst the numerous companies that called me to give me a quote and I chose them because they gave me the lowest quote. I gave them a deposit as they require and I set a date and time for March 9th at 1pm. The company showed up at 4:30pm and made up an excuse that time frames are not guaranteed and also told me that the quote the gave me does not include securing my dinning table glass, my tv stand glass, and also they cant protect my mattress and furniture without additional fees. The move was suppose to take 2hrs and also charged additional 1hr for travel time and with 3 men and truck included. They were con artist because they knew they get paid by hour, they would stand and talk for 5mins at times and also pretend that they forgot how to assemble something they just disassemble so it can take longer. When they first got to my house and told me that they have to charge extra, I disagreed and wanted my deposit back. The owner told me that I do not have a choice because the deposit is non refundable and they have to charge extra because the employee that gave me the quote is new and he doesn't know what he is doing,(like that is my fault). Based on what the movers told me, I was the second person within 2 weeks to experience something like this from them. What I believe is that they know a lot of moving companies will be calling to give quotes and their scam is to give the lowest quote so they can bill you more afterwards as they did in my situation. The owner is rude and insulting, he has no manners. The quote they gave me was $255.00 and I ended up spending $505.00. Huge difference. When we got to the destination, they told me that if didnt make a full payment for the charge they are requesting then they will keep all of my personal belongings in their truck and leave.They are lairs and they do not need to be in business. They knew other companies would never do that and that is why they refused to give me back my deposit when I asked. I have never experienced such con artist before and I hope they can be shut down before such inconvenience situation happens to someone else.Desired Settlement: I want the difference back from the quote and the actual charge. Its not my fault that they hire someone who cant give accurate quotes, (if that is even the truth). And its also not my fault that the movers are slackers and don't work consistently to finish the job on time for the hours quoted.

Business

Response:

See attachment or check attachment tab.

Review: I have several complaints regarding this company. I hired this company to move my daughter on June 28, 2013. I was quoted a price of 85.00 per hour plus 85.00 transportation fee. The service took 3 and a half hours to complete. By my calculations that's 425.00. I was charged 756.00 because they used a lot of tape to retape my boxex and rebox pictures. I was not initially informed of these charges. Only when I asked, then I was informed. At that time I asked them to stop retaping things. In addition, shortly after the movers left, I noticed that the glass table top was missing. I called [redacted] head mover, and informed him of this. He told me he would return the glass table top by 8:00 p.m. because he was still in the area. The item was not returned. I called [redacted] at 11:00 pm and was told I would receive it within a week. On July 8, the item had not been returned. I called again and spoke to [redacted] again. I was told the item would be delivered on July 10, 2013. As of today July 11, 2013 I have not received my table top. When I spoke to [redacted] he was rude, stating that they didn't need my table top.Desired Settlement: Please return my table top or billing adjustment.

Business

Response:

**. [redacted] was provided with an estimate in good faith based on information she supplied to the moving coordinator. The estimate identified the services included in the price as well as ancillary services, including packing labor and materials, for which additional fees would be incurred. On the date of service **. [redacted] presented with items not adequately prepared or wrapped for transit. As **. [redacted] wanted the carrier to transport these items, the moving crew provided packing services to prepare them for transit. **. [redacted] was charged for the 5 hours the moving crew worked and an additional hour of travel time. The glass top table, as indicated in our earlier response, has been returned to **. [redacted] and is now in her procession.

Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The movers worked from 8:30 - 12:00 p.m. a total of 3.5 hours not 5 hours. In my opinion the movers retaped and reboxed items unnecessarily. I feel this is their way of adding more cost to the bill. They are dishonest.

Regards,

Business

Response:

Econo Van Lines response Revdex.com ID # [redacted] / [redacted] [redacted] September 27, 2013

Thank you for forwarding **. [redacted]’s rejection to our attention and we apologize for our slow response. After reviewing the file and consulting with the general manager, Econo Van Lines will make arrangements to compensate **. [redacted] for the disputed 1.5 hours. We ask that **. [redacted] contact our office to discuss the refund. We apologize for our error and for any inconvenience this may have caused. Thank you.

Consumer

Response:

You sent a copy of the reply from EconoVanlines regarding the 170.00 overcharge. To date the problem has not been resolved. They said they would send a check. The check has not been received.

Business

Response:

See attachment or check attachment tab.

Review: My husband and I reserved Econo Van Lines, LLC in late May to move my mother, a disabled senior citizen, to move from [redacted], MD to [redacted], FL. **. [redacted], identified himself as the owner came to do a visual estimate at my mother's residence. He quoted an estimate of 3975lbs, which was $1969.79 total. He spoke to me and my mother about how other moving companies overestimate and rip people of their money, but that his company is pretty accurate and he then promised me that my mother's belongings would not cost us more than what he estimated. During the three weeks after I put down a deposit of $500, I called **. [redacted] several times to update my mother's phone number, and to confirm the move. He did not return my phone calls and when he did, he acted as if I was a complete stranger, asking me how he can help me. Right away, his customer service etiquette was dissatisfying.

On the day of the move, June 28, 2013, he was supposed to call me an hour prior to coming to my mother's residence. Since it was a senior living community, there are specific rules to abide by when it comes to parking, etc. He called me to tell me he was outside and when I asked why he did not call beforehand, he ignored my question and proceeded to tell me his men were on the way upstairs. Again, the lack of respect and customer service for me, and my mother was inappropriate. After loading, and finalizing the paperwork, he asked me to sign the contract and several other forms. I asked why I was signing a contract that had nothing filled out. He said not to worry that it was fine. Feeling uncomfortable, I told him to fill out the form. He filled out a portion of the top but did not fill out the rest. He assured me it was okay and I went ahead and signed. He did not check off if the contract was biding or non-biding, but he promised me again that it was going to be by weight-only. After I signed the contract, he filled in the new visual estimate of 4000-5000 lbs. I questioned him on this, and he said it was because he saw that there was more boxes and bags than he originally saw. I disagreed and he ignored my concern. I asked for him to call me right away after they weighed the truck, so I can get an idea of how much we would need to pay upon delivery. I paid $750 more and then he told me because of the July 4th holiday, and a busy schedule, that my mother's belongings were going to be delivered no later than July 5th or the 6th. He said he would call me after they left to give me a weight on the truck. He failed to call, and when I called him, he was rude and said he needed to go back to his office to calculate the new estimate. Feeling a bit uncomfortable about what happened so far, I followed up the next day, July 29th via email and phone. He did not call me back, but hours later I received a new estimate and scanned scale tickets via email. The new estimate was ridiculously outrageous, and when I looked at the scale tickets, the dates were for July 27th. By now, this was real fishy, because he gave me scale tickets and weight on a truck that did not even have my mother's belongings yet, and he was pricing me a new estimate based on this weight. I called **. [redacted], and he ignored my calls, and did not reply. Hours later, I receive a phone call from him and he said it was an error and will reweigh the truck, and we can have someone there to witness.

On July 1st, I called the office to ask about the status of the move, and when the truck was going to be reweighed, so I can have a person present at the weight scale. A **. [redacted] told me the anticipated truck that was scheduled to come back from FL was in NC being held up because the family moving did not close their house on time. I found this extremely odd, and asked when my mother's belongings would delivered. He said he did not know and that he would call me. I then emailed the company and received an email from **. [redacted], who replied his message all in capital letters saying:

AS OF NOW WE CANNOT ESTIMATE A TIME FOR ITEMS BEING SHIPPED OUT BECAUSE THE CUSTOMER THAT WE ARE BRINGING BACK FROM FLORIDA HAVE A DELAY WITH CLOSING DOWN ON THE HOUSE AND WE HAVE TO WAIT FOR HIM TO GET THIS STRAIGHTEN OUT IN ORDER FOR US TO SEND YOUR SHIPMENT , THIS IS WHY WE HAVE A DELIVERY WINDOW OF 14-21 BUSINESS DAYS , WE WILL INFORM YOU AS SOON AS WE FIGURE OUT THE DELIVERY SCHEDULE SO YOU CAN HAVE YOUR UNCLE PRESENT ON THE SCALE !

I followed up on Monday, July 8th by calling **. [redacted], who claimed in the first meeting to be the owner. He never picked up his phone, and then I proceeded to contact **. [redacted]. I was told that the delivery has not yet been set and that they have until July 19th to deliver my mother's belongings. At this point, my husband had to get involved and request to speak to the owner because I was getting overwhelmed with stress that was starting to affect me physiologically. **. [redacted] told my husband that the owner was out of town, and that we will be informed of the move when the truck became available. I found this excuse to be ridiculous because it had been 15 days from pickup and no estimated delivery day. On Sunday, July 14, we received a phone call from **. [redacted] saying the truck is scheduled to leave their shop in MD and deliver my mother's belongings to FL by July 16th or July 17th. My husband wanted to get the truck reweighed because it appeared they were trying to scam us at the first weigh in. **. [redacted] said the truck can be reweighed in FL before offloading. After all the inconsistency, horrible customer service, lack of respect to keep us informed as paying customers, and constant stress worrying about my disabled mother's belongings, **. [redacted] agreed to have the truck reweighed before offload in FL, and again after offload, to get an accurate weight on my mother's belongings-hence, an accurate estimate, not a bogus one.

I had to get two of my siblings involved, who met the truck at the weight station, 75+ miles away from the residence. They took time off of their work schedules, drove over an hour, and when they contacted the driver to meet them, the driver said he was not instructed to go to the weigh station, instead go straight to the residence for delivery. Between phone calls from my husband to **. [redacted], the driver, attempting to contact **. [redacted], there was no consistency in direction and the communication between them was horrific. My husband requested to speak to the owner, but was told he was out of town for 5 days. At last, **. [redacted] communicated with the driver and my siblings met him and the truck at the weight station on Wed., July 17th. My sister contacted the local police to get a report because we felt something was not right with this entire experience. The police officer questioned the labeling on the truck, which Econo Van Lines, LLC was using a [redacted] truck and misrepresenting themselves by having a taped label of their company over the rented truck logo. The driver then told my sister that we had to pay the estimated balance before offload, but **. [redacted] told my husband that this was going to happen after the offload, after the truck would be reweighed empty. Again, the communication between their staff was inconsistent, and at this point causing my family distress. Ultimately, **. [redacted] contacted my husband and told him that the movers would offload my mother's belongings without payment, and then the truck would be weighed at the weight scale. My sister was then told to sign the new visual estimate, but being informed of all the discrepancies, she signed the contract and put PAID IN FULL, 0 Balance at the bottom. My siblings had to drive again, over an hour to get the accurate weight of the truck after offload. The movers were instructed to leave after that. Later that evening, on July 17th, **. [redacted] calls my husband and tells him there is a balance of $602. My husband told him he would not be paying, will be reporting him and the entire business to the Revdex.com.

Lastly, my mother took pictures of her belongings as more than 25% of her valuables were broken, and mishandled.Desired Settlement: After dealing with the many discrepancies of Econo Van Lines, LLC for almost two months, for a over-delayed amount of time to deliver my disabled mother's belongings without a valuable and reasonable excuse, to the extent of distress that it has caused me personally, and my family, and especially for the lack of customer service, respect, and dedication to us as consumers, I do not feel we should any remaining amount of money that they are claiming we owe. I have paid a total of $1250 and feel this move/contract should be closed as of July 17th. **. [redacted] and any other individuals at Econo Van Lines, LLC should stop contacting me, my husband, and my family members.

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I am aware there is a balance due, and as a responsible customer I will follow the proper protocols. However, the drivers and employees of Econo Van Lines, LLC displayed a lack of respect, customer service etiquette and professionalism to me as a paying customer and the OWNER (not a Office Manager-undergrad student) should have the decency to call or email me apologizing on the behalf of his organization. That is what a good reputable organization does- care about the service they provide and the customers who give them business. Because I no longer want to deal with this company, they will receive the balance due on this move/contract by the end of the month.

Regards,

Review: The company refuses to respond to my numerous requests for a status of my refund. They provided a bogus customer service telephone number to contact for assistance. No reply to emails, text messages, or phone calls.Desired Settlement: refund my money as promised