[redacted] , I spoke with [redacted] ***, and we discussed the recommendation for brake and rotor replacement and the cost [redacted] bought the parts from [redacted] *** to save some expense, as opposed to our recommendation of using [redacted] factory partsWe spoke on Friday 18th and I informed [redacted] that we have experienced some squealing when using non [redacted] parts, however I asked her to bring the vehicle in on Monday 21st to inspect the brakes and make sure they are operating safely [redacted] *** as of 4:Friday afternoon has not showed upPlease let me know if I can be of any further assistance Thanks, [redacted]
The amount stated by this customer includes the extended warranty and the Sheehy VIP policyWe are at the mercy of the warranty company to get to us the amount of the refundOn the cancellation form signed by this customer, it states that the customer should expect for this to take up to daysWe are sending the check to the bank on 6-14-This falls within the parameters of the days allowedI am attaching the copy of the check and a copy of the cancellation form for your referenceSincerely, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did not have a trade-inThe $was a cash rebate which is given to any customerI was actually charged more than the original quote that I was given due to the incorrect order being enteredEven moreso, the car was a build which is sold at invoice any waySheehy isn't doing anything more than what would have been done if there was not an issueThe first month car note was not even mentioned when we closed the deal until I asked the Finance ManagerHe had no knowledge of it and he was the finance managerI understand the importance of customer service and would never punish a customer for my errorIt is about accountability and Sheehy should have accepted responsibility for their mistakes, the consequences there of and the problems that it caused me as a customerPeople make mistakes but customer retention is everything Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response by [redacted] is not completely trueYes, I was pushed into purchasing the warranty and yes I wanted to cancel because I never intended to purchase it from the startHowever, when I called to cancel the warranty I was told I would have to sign a paper to cancel and then fax it to the finance managerI had not signed the cancellation letter when I emailed and called to explain that I was debating keeping the warranty because the van started making odd soundsI came clean right away about the issue with my transmissionShortly after I disclosed this issue my warranty was cancelled without my signature on the cancellation letterI have the fax in my possession that proves Wes required I sign a formIf Sheehy can come up with a form that I signed then there would be no problemBut, I know I never signed the form and it was cancelled anywayThey then offered to extend my free day warranty and then later came back on their word about thatI am requesting that my transmission is paid for by the dealership in full OR I would like a full refund for the vehicle Regards, [redacted]
Tell us why hereThe customer had his vehicle in our service department on 07/17/He requested that we replace tires and that there is a squealing noise under the hood like a pulley or tensioner noise.Our technician found the drive pulley was making a noise similar to what was described by the customer, and when removing the lug nuts to replace the tires that he requested, we found the caps on the lug nut were stripped, not uncommon on a vehicle with mileage of 307,We recommended to replace the pulley for a cost of $306.36, the tires, $679.50, lug nuts for $177.00, and a battery for $for a total cost with tax and tire disposal of $1,The customer authorized the repairsHe stated afterwards there was still a noise, again not uncommon with a vehicle of this high mileage to have several issuesOur service advisor stated that it may be an alternator and the customer said he was taking it elsewhereThe customer called and spoke with assistant manager and asked to have the old parts saved for his inspection we agreed, however he never showed to retrieve or inspect the failed parts in questionPlease feel free to call with any questions [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately Sheehy Ford continues to lieThey were provided photos of the vehicle showing the rust around the rear quarter panels, and told that the vehicle was rough but driven dailyThere was no attempt on my part to 'hide' any information on the car As for their comment the 'vehicle would not start'the car was started and backed off from the tow dolly, restarted and driven back onto tow dollyAs for their comment ' the car was rusted so severely and in such poor condition that we felt it had no value and only offered The $as a goodwill gesture', another Ford dealer offered me for the car My original complaint still standsThe dealership had completed all paperwork including financial to close the deal and to provide delivery of the vehicle based on delivery of trade-inNO where was it stated the deal was contingent on them inspecting and reevaluating the trade inWe asked that of the Sales Manager and he stated that this clause was not in writing If I was to back out of this contract, once all the financial paperwork was signed I would have been forced to take delivery of the vehicleWhy is the reverse different for the car dealer? Isn't this practice highly illegal? I am very concerned that Sheehy Ford has made this a 'best business practice' and is taking advantage of other consumers thank you, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowPer the message from Sheehy Ford I now understand the purpose of the credit denial letter (disputed price of vehicle) BUT why did they not response to my first two (2) attempts for said documentation (answer)? Sheehy Ford did not response to our request for an explanation until your agency got involvedEvidently this is the way they treat their customers until forced to do otherwiseWould like a response to why they were quick to say they were following federal law but would NOT response to us as requestedRegards, [redacted] ***
We have a complete and full disclosure on the web site that explains our pricingWe are a family owned and operated business that has a very good reputationWe do not practice bait and switch advertisingThe price and all rebates are disclosed properlyIt is not in small print and hiddenIt is very clearly disclosedI have included the section of the disclosure that defines the rebatesI am sorry that this is an issue and that this customer is dissatisfiedWe very rarely have this issueThis portion reads : Sheehy EasyPrices include all applicable rebates and incentivesSome included rebates may require financing through the manufacturer and are therefore subject to credit approvalAdditional rebates and incentives, such as Military or College Graduate programs, may apply to those who qualifyThank you
This vehicle was just purchasedBoth products can be cancelledWe would be glad to do soWe have never been approached about the cancellationsThe refunds will be sent to the lender and credited to the balanceThis customer must stop in and fill out the appropriate paperwork.Respectfully, [redacted]
I purchased a used [redacted] from this dealership in early July, 2015, with about 9,milesAfter agreeing to the purchase, we waited for minutes to two hours for the finance department, even though we were paying for the car with a cashier's check The salesmen disappeared, and we sat, waiting, and waiting, and waiting Except, of course, for a couple of visits from other employees trying to upsell protectants, etc Even though the dealership was running a barbeque, no one bothered to offer food or snacksWhile we were examining the car, the salesmen assured us the trackey was properly programmed and functioning, in spite of repeated questions and concerns from usUpon arrival in California, the vehicle was inspected by [redacted] to verify the VIN, and which time we discovered the car had been in a collision which did not appear on the [redacted] report as it was not paid by an insurance claim This was not disclosed by the dealerFurther investigation into the trackey, requiring several visits to a local [redacted] dealer, revealed the trackey programming had been corrupted, resulting in a service change to reprogram the key A report to [redacted] management yielded no response, other than a claim that it was fine when the vehicle left the lotI also had to have the wheels spin-balanced and an alignment performed, resulting in additional charges The service center reported that significant adjustments were required to properly align the vehicleIt will be no surprise that I suggest you take your business and cash elsewhere
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] . Regards, [redacted]
[[I did not get brakes from *** *** to save money I always get that brand, and they never squeak you guys somehow put them on wrong or didn't inspect them because they had a crack in it which you guys fixed
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
To whom it may concern,The customer is absolutely correct in the fact that her new *** was not ordered correctly by Sheehy FordWe corrected the order and ordered a new***We offered because of our mistake to pay her first paymentThe length of time it takes to get an ordered unit is
out of our handsWe do realize that the process took much longer than anyone expectedBecause of the length of time and our mistake we compensated this customer by discounting the vehicle that was selling for MSRP at a very large discount and another discount equal to her first paymentThis equated to be several hundred dollarThe customer expressed her complete satisfaction at the time of delivery and thanked us for our cooperationI have an email thanking us for our cooperationShe brought her sister in to purchase a car after the fact as well. We feel as if we did all we could to rectify the situation and no other compensation is neededThis is the first we have been notified of any dissatisfaction regarding the situationPlease feel free to contact me with any questions or concerns.?
After the purchase of this customers used van, he made contact with one of our finance managers requesting to cancel his warrantyHe felt as if he had been pushed into purchasing it and was not happyHe followed via emails and phone calls to insure has warranty had been canceledHe demanded to
see a copy of the check sent to the bank to cancel his warrantyWe did soHe then called several days later saying he had changed his mind and to not cancel the warrantyWe explained that although difficult to reinstate the warranty, that if the check had not been cashed by his lienholder that it may be possibleWe called the lienholder and ran a history on the checkThe check had been received and cashed. This customer was offered to purchase a replacement warranty at 0% but would have to have the vehicle re-inspectedThat is when he explained that he had a bad transmission and the inspection would not workI informed him that he choose to cancel the warranty and that the repair was outside of any other warranty as time had expiredI am sorry that this customer choose to cancel his warranty because the issue would have been covered if he had not choose to do soPlease feel free to contact me with any questions or concerns.Respectfully,
*** ***
*** *** *** *** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I expect a business like Sheehy to be an experts in your area and business
1 you need tell the customer up front that a mistake has been made when you make it, clearly you should have told me
2 when the customer calls you and tells you what happen don't deny it like your used car manager Kevin R*** did
3 when your finance supervisor Nikki calls me and tell me, don't I make mistakes, she was very unprofessional and trying to blame me the customer
4 when you tell me that you are going to call me back, keep your word, Kevin R*** didn't answer my message and Nikki never called me back after saying she would do so
5 don't assume what hurts a person credit score, their are many factors that go into your over all score
6 Mike Lorton should have gotten involved much sooner I left him a voice mail, please don't forget the customers are the reason you got a job*** ***
We are not pleased that this customer is upsetThis customers trade came down from New YorkWe gave her an estimated value based on the condition she describedThe vehicle was towed in and would not
startIt was rusted so severely and in such poor condition that we felt it had no value and only offered The $as a goodwill gesture
?
We did send this to a second bank in errorWe explained that to this customer when he inquiredHe received a declination letter because we did in fact call the bank and resend the request for credit. There are no negative effects of this credit inquiryThere are no monetary
damages hereWe would be happy to send a letter to the credit bureau if this makes the customer more comfortable
Sincerely,
Mike L***
In response to complaint #***We are following federal law when sending out notice of credit decisionWe do not make decisions on creditWe are required by federal law to send out such a letter when a customer gives us credit information and credit is not extended for any reason
including choosing not to to purchase
Thank You and I hope that this helpsSincerely,
*** ***
*** *** *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for taking the time out of your busy schedule to respond to my issueHowever, there were a few inaccuracies in your responseIf your intention was to issue a discount in exchange for my first month car payment, then that should have been communicated to me during the purchaseThe only discount that I noticed or was aware of was a cash rebate that is given to anyone who purchases the vehicleWhen I inquired about the first months payment before leaving the establishment, the finance manager said that he didn't know anything about it, wrote down my number and said that he would call me and let me knowI still haven't received a callI understand that Sheehy cannot control Ford's build scheduleHowever, the car that I ordered arrived on the exact date given to me by *** when I completed the orderSo anytime after November 27th, is not and should not be my issueThe car was here on timeIt was just incorrectly orderedIf I had not taken the initiative to follow through the build on my own, the error wouldn't have been noticed until it arrived at the dealerWhich means, I still wouldn't have the carThat is why I feel, and rightfully should, that I should be reimbursed for the time that I was without the vehicle that I orderedEven in the communication that I have, when I agreed to the first month payment, the expectation was that the vehicle would be changed to a priority status and here by ChristmasThat did not happenAs the customer, I should not be penalized for someone elses mistakeAs a company, you should take ownership and make it rightNext, I expressed my complete satisfaction with the vehicle, not the process or my experience which you see in the two surveys that I have takenI referred my sister to *** because he is a good salespersonThis was not his faultIt is her decision, not to purchase a vehicle through Sheehy because she does not like the experience that I hadAgain, I spoke to the finance manager and gave him two weeks to call me before I completed the complaint so I did mention the dissatisfactionI'm curious to see the "large" discount that I receivedI paid more than my original quote so I'd love to see where the discounts wereI originally chose Sheehy because of its location and great reputationI was hoping for a great experience overallHaving a car built to your liking is excitingThis should have been an exciting experience for meI did EVERYTHING that I was supposed to do as a customerAll of my homework was done, paid my deposit, was pre-approved twice because the first one expired in DecemberI researched the build and checked on it oftenI left everything pretty easy for SheehyIf I could have purchased directly from Ford, I would haveI had plans to travel for the holidays because the car was scheduled to arrive right on timeSo you should be able to understand my complete disappointment in Sheehy. Thanks again for your time***
Regards,*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Unfortunately Sheehy Ford continues to lie. They were provided photos of the vehicle showing the rust around the rear quarter panels, and told that the vehicle was rough but driven daily. There was no attempt on my part to 'hide' any information on the car. As for their comment the 'vehicle would not start'.. the car was started and backed off from the tow dolly, restarted and driven back onto tow dolly. As for their comment '
the car was rusted so severely and in such poor condition that we
felt it had no
value and only offered The $100.00 as a goodwill gesture', another Ford dealer offered me 1000.00 for the car.
My original complaint still stands. The dealership had completed all paperwork including financial to close the deal and to provide delivery of the vehicle based on delivery of trade-in. NO where was it stated the deal was contingent on them inspecting and reevaluating the trade in. We asked that of the Sales Manager and he stated that this clause was not in writing.
If I was to back out of this contract, once all the financial paperwork was signed I would have been forced to take delivery of the vehicle. Why is the reverse different for the car dealer? Isn't this practice highly illegal?
I am very concerned that Sheehy Ford has made this a 'best business practice' and is taking advantage of other consumers.
thank you,
[redacted]
[redacted] , I spoke with [redacted] ***, and we discussed the recommendation for brake and rotor replacement and the cost [redacted] bought the parts from [redacted] *** to save some expense, as opposed to our recommendation of using [redacted] factory partsWe spoke on Friday 18th and I informed [redacted] that we have experienced some squealing when using non [redacted] parts, however I asked her to bring the vehicle in on Monday 21st to inspect the brakes and make sure they are operating safely [redacted] *** as of 4:Friday afternoon has not showed upPlease let me know if I can be of any further assistance Thanks, [redacted]
The amount stated by this customer includes the extended warranty and the Sheehy VIP policyWe are at the mercy of the warranty company to get to us the amount of the refundOn the cancellation form signed by this customer, it states that the customer should expect for this to take up to daysWe are sending the check to the bank on 6-14-This falls within the parameters of the days allowedI am attaching the copy of the check and a copy of the cancellation form for your referenceSincerely, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did not have a trade-inThe $was a cash rebate which is given to any customerI was actually charged more than the original quote that I was given due to the incorrect order being enteredEven moreso, the car was a build which is sold at invoice any waySheehy isn't doing anything more than what would have been done if there was not an issueThe first month car note was not even mentioned when we closed the deal until I asked the Finance ManagerHe had no knowledge of it and he was the finance managerI understand the importance of customer service and would never punish a customer for my errorIt is about accountability and Sheehy should have accepted responsibility for their mistakes, the consequences there of and the problems that it caused me as a customerPeople make mistakes but customer retention is everything Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response by [redacted] is not completely trueYes, I was pushed into purchasing the warranty and yes I wanted to cancel because I never intended to purchase it from the startHowever, when I called to cancel the warranty I was told I would have to sign a paper to cancel and then fax it to the finance managerI had not signed the cancellation letter when I emailed and called to explain that I was debating keeping the warranty because the van started making odd soundsI came clean right away about the issue with my transmissionShortly after I disclosed this issue my warranty was cancelled without my signature on the cancellation letterI have the fax in my possession that proves Wes required I sign a formIf Sheehy can come up with a form that I signed then there would be no problemBut, I know I never signed the form and it was cancelled anywayThey then offered to extend my free day warranty and then later came back on their word about thatI am requesting that my transmission is paid for by the dealership in full OR I would like a full refund for the vehicle Regards, [redacted]
Tell us why hereThe customer had his vehicle in our service department on 07/17/He requested that we replace tires and that there is a squealing noise under the hood like a pulley or tensioner noise.Our technician found the drive pulley was making a noise similar to what was described by the customer, and when removing the lug nuts to replace the tires that he requested, we found the caps on the lug nut were stripped, not uncommon on a vehicle with mileage of 307,We recommended to replace the pulley for a cost of $306.36, the tires, $679.50, lug nuts for $177.00, and a battery for $for a total cost with tax and tire disposal of $1,The customer authorized the repairsHe stated afterwards there was still a noise, again not uncommon with a vehicle of this high mileage to have several issuesOur service advisor stated that it may be an alternator and the customer said he was taking it elsewhereThe customer called and spoke with assistant manager and asked to have the old parts saved for his inspection we agreed, however he never showed to retrieve or inspect the failed parts in questionPlease feel free to call with any questions [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately Sheehy Ford continues to lieThey were provided photos of the vehicle showing the rust around the rear quarter panels, and told that the vehicle was rough but driven dailyThere was no attempt on my part to 'hide' any information on the car As for their comment the 'vehicle would not start'the car was started and backed off from the tow dolly, restarted and driven back onto tow dollyAs for their comment ' the car was rusted so severely and in such poor condition that we felt it had no value and only offered The $as a goodwill gesture', another Ford dealer offered me for the car My original complaint still standsThe dealership had completed all paperwork including financial to close the deal and to provide delivery of the vehicle based on delivery of trade-inNO where was it stated the deal was contingent on them inspecting and reevaluating the trade inWe asked that of the Sales Manager and he stated that this clause was not in writing If I was to back out of this contract, once all the financial paperwork was signed I would have been forced to take delivery of the vehicleWhy is the reverse different for the car dealer? Isn't this practice highly illegal? I am very concerned that Sheehy Ford has made this a 'best business practice' and is taking advantage of other consumers thank you, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowPer the message from Sheehy Ford I now understand the purpose of the credit denial letter (disputed price of vehicle) BUT why did they not response to my first two (2) attempts for said documentation (answer)? Sheehy Ford did not response to our request for an explanation until your agency got involvedEvidently this is the way they treat their customers until forced to do otherwiseWould like a response to why they were quick to say they were following federal law but would NOT response to us as requestedRegards, [redacted] ***
We have a complete and full disclosure on the web site that explains our pricingWe are a family owned and operated business that has a very good reputationWe do not practice bait and switch advertisingThe price and all rebates are disclosed properlyIt is not in small print and hiddenIt is very clearly disclosedI have included the section of the disclosure that defines the rebatesI am sorry that this is an issue and that this customer is dissatisfiedWe very rarely have this issueThis portion reads : Sheehy EasyPrices include all applicable rebates and incentivesSome included rebates may require financing through the manufacturer and are therefore subject to credit approvalAdditional rebates and incentives, such as Military or College Graduate programs, may apply to those who qualifyThank you
This vehicle was just purchasedBoth products can be cancelledWe would be glad to do soWe have never been approached about the cancellationsThe refunds will be sent to the lender and credited to the balanceThis customer must stop in and fill out the appropriate paperwork.Respectfully, [redacted]
I purchased a used [redacted] from this dealership in early July, 2015, with about 9,milesAfter agreeing to the purchase, we waited for minutes to two hours for the finance department, even though we were paying for the car with a cashier's check The salesmen disappeared, and we sat, waiting, and waiting, and waiting Except, of course, for a couple of visits from other employees trying to upsell protectants, etc Even though the dealership was running a barbeque, no one bothered to offer food or snacksWhile we were examining the car, the salesmen assured us the trackey was properly programmed and functioning, in spite of repeated questions and concerns from usUpon arrival in California, the vehicle was inspected by [redacted] to verify the VIN, and which time we discovered the car had been in a collision which did not appear on the [redacted] report as it was not paid by an insurance claim This was not disclosed by the dealerFurther investigation into the trackey, requiring several visits to a local [redacted] dealer, revealed the trackey programming had been corrupted, resulting in a service change to reprogram the key A report to [redacted] management yielded no response, other than a claim that it was fine when the vehicle left the lotI also had to have the wheels spin-balanced and an alignment performed, resulting in additional charges The service center reported that significant adjustments were required to properly align the vehicleIt will be no surprise that I suggest you take your business and cash elsewhere
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] . Regards, [redacted]
[[I did not get brakes from *** *** to save money I always get that brand, and they never squeak you guys somehow put them on wrong or didn't inspect them because they had a crack in it which you guys fixed
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
To whom it may concern,The customer is absolutely correct in the fact that her new *** was not ordered correctly by Sheehy FordWe corrected the order and ordered a new***We offered because of our mistake to pay her first paymentThe length of time it takes to get an ordered unit is
out of our handsWe do realize that the process took much longer than anyone expectedBecause of the length of time and our mistake we compensated this customer by discounting the vehicle that was selling for MSRP at a very large discount and another discount equal to her first paymentThis equated to be several hundred dollarThe customer expressed her complete satisfaction at the time of delivery and thanked us for our cooperationI have an email thanking us for our cooperationShe brought her sister in to purchase a car after the fact as well. We feel as if we did all we could to rectify the situation and no other compensation is neededThis is the first we have been notified of any dissatisfaction regarding the situationPlease feel free to contact me with any questions or concerns.?
After the purchase of this customers used van, he made contact with one of our finance managers requesting to cancel his warrantyHe felt as if he had been pushed into purchasing it and was not happyHe followed via emails and phone calls to insure has warranty had been canceledHe demanded to
see a copy of the check sent to the bank to cancel his warrantyWe did soHe then called several days later saying he had changed his mind and to not cancel the warrantyWe explained that although difficult to reinstate the warranty, that if the check had not been cashed by his lienholder that it may be possibleWe called the lienholder and ran a history on the checkThe check had been received and cashed. This customer was offered to purchase a replacement warranty at 0% but would have to have the vehicle re-inspectedThat is when he explained that he had a bad transmission and the inspection would not workI informed him that he choose to cancel the warranty and that the repair was outside of any other warranty as time had expiredI am sorry that this customer choose to cancel his warranty because the issue would have been covered if he had not choose to do soPlease feel free to contact me with any questions or concerns.Respectfully,
*** ***
*** *** *** *** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I expect a business like Sheehy to be an experts in your area and business
1 you need tell the customer up front that a mistake has been made when you make it, clearly you should have told me
2 when the customer calls you and tells you what happen don't deny it like your used car manager Kevin R*** did
3 when your finance supervisor Nikki calls me and tell me, don't I make mistakes, she was very unprofessional and trying to blame me the customer
4 when you tell me that you are going to call me back, keep your word, Kevin R*** didn't answer my message and Nikki never called me back after saying she would do so
5 don't assume what hurts a person credit score, their are many factors that go into your over all score
6 Mike Lorton should have gotten involved much sooner I left him a voice mail, please don't forget the customers are the reason you got a job*** ***
We are not pleased that this customer is upsetThis customers trade came down from New YorkWe gave her an estimated value based on the condition she describedThe vehicle was towed in and would not
startIt was rusted so severely and in such poor condition that we felt it had no value and only offered The $as a goodwill gesture
?
We did send this to a second bank in errorWe explained that to this customer when he inquiredHe received a declination letter because we did in fact call the bank and resend the request for credit. There are no negative effects of this credit inquiryThere are no monetary
damages hereWe would be happy to send a letter to the credit bureau if this makes the customer more comfortable
Sincerely,
Mike L***
In response to complaint #***We are following federal law when sending out notice of credit decisionWe do not make decisions on creditWe are required by federal law to send out such a letter when a customer gives us credit information and credit is not extended for any reason
including choosing not to to purchase
Thank You and I hope that this helpsSincerely,
*** ***
*** *** *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for taking the time out of your busy schedule to respond to my issueHowever, there were a few inaccuracies in your responseIf your intention was to issue a discount in exchange for my first month car payment, then that should have been communicated to me during the purchaseThe only discount that I noticed or was aware of was a cash rebate that is given to anyone who purchases the vehicleWhen I inquired about the first months payment before leaving the establishment, the finance manager said that he didn't know anything about it, wrote down my number and said that he would call me and let me knowI still haven't received a callI understand that Sheehy cannot control Ford's build scheduleHowever, the car that I ordered arrived on the exact date given to me by *** when I completed the orderSo anytime after November 27th, is not and should not be my issueThe car was here on timeIt was just incorrectly orderedIf I had not taken the initiative to follow through the build on my own, the error wouldn't have been noticed until it arrived at the dealerWhich means, I still wouldn't have the carThat is why I feel, and rightfully should, that I should be reimbursed for the time that I was without the vehicle that I orderedEven in the communication that I have, when I agreed to the first month payment, the expectation was that the vehicle would be changed to a priority status and here by ChristmasThat did not happenAs the customer, I should not be penalized for someone elses mistakeAs a company, you should take ownership and make it rightNext, I expressed my complete satisfaction with the vehicle, not the process or my experience which you see in the two surveys that I have takenI referred my sister to *** because he is a good salespersonThis was not his faultIt is her decision, not to purchase a vehicle through Sheehy because she does not like the experience that I hadAgain, I spoke to the finance manager and gave him two weeks to call me before I completed the complaint so I did mention the dissatisfactionI'm curious to see the "large" discount that I receivedI paid more than my original quote so I'd love to see where the discounts wereI originally chose Sheehy because of its location and great reputationI was hoping for a great experience overallHaving a car built to your liking is excitingThis should have been an exciting experience for meI did EVERYTHING that I was supposed to do as a customerAll of my homework was done, paid my deposit, was pre-approved twice because the first one expired in DecemberI researched the build and checked on it oftenI left everything pretty easy for SheehyIf I could have purchased directly from Ford, I would haveI had plans to travel for the holidays because the car was scheduled to arrive right on timeSo you should be able to understand my complete disappointment in Sheehy. Thanks again for your time***
Regards,*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Unfortunately Sheehy Ford continues to lie. They were provided photos of the vehicle showing the rust around the rear quarter panels, and told that the vehicle was rough but driven daily. There was no attempt on my part to 'hide' any information on the car. As for their comment the 'vehicle would not start'.. the car was started and backed off from the tow dolly, restarted and driven back onto tow dolly. As for their comment '
the car was rusted so severely and in such poor condition that we
felt it had no
value and only offered The $100.00 as a goodwill gesture', another Ford dealer offered me 1000.00 for the car.
My original complaint still stands. The dealership had completed all paperwork including financial to close the deal and to provide delivery of the vehicle based on delivery of trade-in. NO where was it stated the deal was contingent on them inspecting and reevaluating the trade in. We asked that of the Sales Manager and he stated that this clause was not in writing.
If I was to back out of this contract, once all the financial paperwork was signed I would have been forced to take delivery of the vehicle. Why is the reverse different for the car dealer? Isn't this practice highly illegal?
I am very concerned that Sheehy Ford has made this a 'best business practice' and is taking advantage of other consumers.
thank you,
[redacted]