We have a complete and full disclosure on the web site that explains our pricing. We are a family owned and operated business that has a very good reputation. We do not practice bait and switch advertising. The price and all rebates are...
disclosed properly. It is not in small print and hidden. It is very clearly disclosed. I have included the section of the disclosure that defines the rebates. I am sorry that this is an issue and that this customer is dissatisfied. We very rarely have this issue. This portion reads : Sheehy EasyPrices include all applicable rebates and incentives. Some included rebates may require financing through the manufacturer and are therefore subject to credit approval. Additional rebates and incentives, such as Military or College Graduate programs, may apply to those who qualify. Thank you.
Tell us why here... The customer had his vehicle in our service department on 07/17/2015. He requested that we replace 4 tires and that there is a squealing noise under the hood like a...
pulley or tensioner noise.Our technician found the drive pulley was making a noise similar to what was described by the customer, and when removing the lug nuts to replace the tires that he requested, we found the caps on the lug nut were stripped, not uncommon on a vehicle with mileage of 307,473. We recommended to replace the pulley for a cost of $306.36, the tires, $679.50, lug nuts for $177.00, and a battery for $118.81 for a total cost with tax and tire disposal of $1,368.73. The customer authorized the repairs. He stated afterwards there was still a noise, again not uncommon with a vehicle of this high mileage to have several issues. Our service advisor stated that it may be an alternator and the customer said he was taking it elsewhere. The customer called and spoke with assistant manager and asked to have the old parts saved for his inspection we agreed, however he never showed to retrieve or inspect the failed parts in question. Please feel free to call with any questions.
[redacted]
This vehicle was just purchased. Both products can be cancelled. We would be glad to do so. We have never been approached about the cancellations. The refunds will be sent to the lender and credited to the balance. This customer must stop in and fill out the appropriate...
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
All though we try to get cancelations out to our customers as soon as possible, we are at the mercy of the warranty company to get us the funds. For that reason we have a form signed stating that it could take up to 60 days. This customer also signed this form. 60 days have not passed. However,...
as a good will gesture we will be glad to contact this customer and make the refund before we are paid to do so. We also have copies of correspondence via e-mails with this customer dated as late as 1/11/2016. Any further questions please feel free to call.Sincerely,
It is our company policy to not refund checks and credit cards for 10 days. We do this to protect against refunding a check or credit card and it does not clear our bank. We broke this policy for this customer because of the issues she had with the car she...
purchased. We took the car back refunded the credit card immediately and refunded the check as soon as it cleared our bank. This all happened before the 10 days and the customer has already been refunded. We are truly sorry for the issues she had and did everything we could to make it right.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not have a trade-in. The $500 was a cash rebate which is given to any customer. I was actually charged more than the original quote that I was given due to the incorrect order being entered. Even moreso, the car was a build which is sold at invoice any way. Sheehy isn't doing anything more than what would have been done if there was not an issue. The first month car note was not even mentioned when we closed the deal until I asked the Finance Manager. He had no knowledge of it and he was the finance manager. I understand the importance of customer service and would never punish a customer for my error. It is about accountability and Sheehy should have accepted responsibility for their mistakes, the consequences there of and the problems that it caused me as a customer. People make mistakes but customer retention is everything.
Regards,
[redacted]
I purchased a used 2013 [redacted] from this dealership in early July, 2015, with about 9,200 miles.
After agreeing to the purchase, we waited for 90 minutes to two hours for the finance department, even though we were paying for the car with a cashier's check. The salesmen disappeared, and we sat, waiting, and waiting, and waiting ..... Except, of course, for a couple of visits from other employees trying to upsell protectants, etc. Even though the dealership was running a barbeque, no one bothered to offer food or snacks.
While we were examining the car, the salesmen assured us the trackey was properly programmed and functioning, in spite of repeated questions and concerns from us.
Upon arrival in California, the vehicle was inspected by [redacted] to verify the VIN, and which time we discovered the car had been in a collision which did not appear on the [redacted] report as it was not paid by an insurance claim. This was not disclosed by the dealer.
Further investigation into the trackey, requiring several visits to a local [redacted] dealer, revealed the trackey programming had been corrupted, resulting in a service change to reprogram the key. A report to [redacted] management yielded no response, other than a claim that it was fine when the vehicle left the lot.
I also had to have the wheels spin-balanced and an alignment performed, resulting in additional charges. The service center reported that significant adjustments were required to properly align the vehicle.
It will be no surprise that I suggest you take your business and cash elsewhere.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response by [redacted] is not completely true. Yes, I was pushed into purchasing the warranty and yes I wanted to cancel because I never intended to purchase it from the start. However, when I called to cancel the warranty I was told I would have to sign a paper to cancel and then fax it to the finance manager. I had not signed the cancellation letter when I emailed and called to explain that I was debating keeping the warranty because the van started making odd sounds. I came clean right away about the issue with my transmission. Shortly after I disclosed this issue my warranty was cancelled without my signature on the cancellation letter.
I have the fax in my possession that proves Wes required I sign a form. If Sheehy can come up with a form that I signed then there would be no problem. But, I know I never signed the form and it was cancelled anyway. They then offered to extend my free 60 day warranty and then later came back on their word about that.
I am requesting that my transmission is paid for by the dealership in full OR I would like a full refund for the vehicle.
Regards,
[redacted]
The amount stated by this customer includes the extended warranty and the Sheehy VIP policy. We are at the mercy of the warranty company to get to us the amount of the refund. On the cancellation form signed by this customer, it states that the customer should expect for this to take up to...
60 days. We are sending the check to the bank on 6-14-2016. This falls within the parameters of the 60 days allowed. I am attaching the copy of the check and a copy of the cancellation form for your reference. Sincerely,
13.333333969116211px; font-family: arial, sans-serif;">I spoke with [redacted], and we discussed the recommendation for brake and rotor replacement and the cost. [redacted] bought the parts from [redacted] to save some expense, as opposed to our recommendation of using [redacted] factory parts. We spoke on Friday 18th and I informed [redacted] that we have experienced some squealing when using non [redacted] parts, however I asked her to bring the vehicle in on Monday 21st to inspect the brakes and make sure they are operating safely. [redacted] as of 4:30 Friday afternoon has not showed up. Please let me know if I can be of any further assistance.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Per the message from Sheehy Ford I now understand the purpose of the credit denial letter (disputed price of vehicle) BUT why did they not response to my first two (2) attempts for said documentation (answer)? Sheehy Ford did not response to our request for an explanation until your agency got involved. Evidently this is the way they treat their customers until forced to do otherwise. Would like a response to why they were quick to say they were following federal law but would NOT response to us as requested.
Regards,
[redacted]
I made an appointment for 7am on January 20, 2016, I had arrived at 6:59am while people were inside the doors were still locked and no one unlocked nor opened the door so I could drop my car off!
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The prime reason for contacting the Revdex.com was the seemingly unavailability of a name of someone in upper management whom I might address my complaint to. The only name I could find was at the Revdex.com website. Thus I emailed him using the seemingly responsible official's name in your website. It is interesting that whomever the responsible individual is has still not identified him/herself. Second, my original email to Sheehy included the above listed attachment. When no reply was received two days later I emailed the same attachment and again there was no response. I never mentioned in any way that it was not necessary to contact me. I expected a reply and in my view I was being dismissed as unimportant. That led to my complaint to the Revdex.com.Thirdly, I am non-plussed at this person's math. I specifically state that Sheehy charged me $206.40 for a part I could have purchased down the street to $69.99; the difference is $136.41, not $16.00. I would also like to know specifically what shop supplies were used during the repair to a tune of $34.50. I am now checking on their labor charge; it also seems excessive.Lastly, my name, address and telephone number are in Sheehy's database. I just received an email soliciting my business, so I know they also have my email address. Sheehy has earned an F in their response to a patron's complaint. I hope to hear from someone in authority, preferably Mr./Ms. Sheehy.Regards,
[redacted]
We have a complete and full disclosure on the web site that explains our pricing. We are a family owned and operated business that has a very good reputation. We do not practice bait and switch advertising. The price and all rebates are...
disclosed properly. It is not in small print and hidden. It is very clearly disclosed. I have included the section of the disclosure that defines the rebates. I am sorry that this is an issue and that this customer is dissatisfied. We very rarely have this issue. This portion reads : Sheehy EasyPrices include all applicable rebates and incentives. Some included rebates may require financing through the manufacturer and are therefore subject to credit approval. Additional rebates and incentives, such as Military or College Graduate programs, may apply to those who qualify. Thank you.
Tell us why here... The customer had his vehicle in our service department on 07/17/2015. He requested that we replace 4 tires and that there is a squealing noise under the hood like a...
pulley or tensioner noise.Our technician found the drive pulley was making a noise similar to what was described by the customer, and when removing the lug nuts to replace the tires that he requested, we found the caps on the lug nut were stripped, not uncommon on a vehicle with mileage of 307,473. We recommended to replace the pulley for a cost of $306.36, the tires, $679.50, lug nuts for $177.00, and a battery for $118.81 for a total cost with tax and tire disposal of $1,368.73. The customer authorized the repairs. He stated afterwards there was still a noise, again not uncommon with a vehicle of this high mileage to have several issues. Our service advisor stated that it may be an alternator and the customer said he was taking it elsewhere. The customer called and spoke with assistant manager and asked to have the old parts saved for his inspection we agreed, however he never showed to retrieve or inspect the failed parts in question. Please feel free to call with any questions.
[redacted]
This vehicle was just purchased. Both products can be cancelled. We would be glad to do so. We have never been approached about the cancellations. The refunds will be sent to the lender and credited to the balance. This customer must stop in and fill out the appropriate...
paperwork.Respectfully,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
All though we try to get cancelations out to our customers as soon as possible, we are at the mercy of the warranty company to get us the funds. For that reason we have a form signed stating that it could take up to 60 days. This customer also signed this form. 60 days have not passed. However,...
as a good will gesture we will be glad to contact this customer and make the refund before we are paid to do so. We also have copies of correspondence via e-mails with this customer dated as late as 1/11/2016. Any further questions please feel free to call.Sincerely,
[redacted]
It is our company policy to not refund checks and credit cards for 10 days. We do this to protect against refunding a check or credit card and it does not clear our bank. We broke this policy for this customer because of the issues she had with the car she...
purchased. We took the car back refunded the credit card immediately and refunded the check as soon as it cleared our bank. This all happened before the 10 days and the customer has already been refunded. We are truly sorry for the issues she had and did everything we could to make it right.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not have a trade-in. The $500 was a cash rebate which is given to any customer. I was actually charged more than the original quote that I was given due to the incorrect order being entered. Even moreso, the car was a build which is sold at invoice any way. Sheehy isn't doing anything more than what would have been done if there was not an issue. The first month car note was not even mentioned when we closed the deal until I asked the Finance Manager. He had no knowledge of it and he was the finance manager. I understand the importance of customer service and would never punish a customer for my error. It is about accountability and Sheehy should have accepted responsibility for their mistakes, the consequences there of and the problems that it caused me as a customer. People make mistakes but customer retention is everything.
Regards,
[redacted]
I purchased a used 2013 [redacted] from this dealership in early July, 2015, with about 9,200 miles.
After agreeing to the purchase, we waited for 90 minutes to two hours for the finance department, even though we were paying for the car with a cashier's check. The salesmen disappeared, and we sat, waiting, and waiting, and waiting ..... Except, of course, for a couple of visits from other employees trying to upsell protectants, etc. Even though the dealership was running a barbeque, no one bothered to offer food or snacks.
While we were examining the car, the salesmen assured us the trackey was properly programmed and functioning, in spite of repeated questions and concerns from us.
Upon arrival in California, the vehicle was inspected by [redacted] to verify the VIN, and which time we discovered the car had been in a collision which did not appear on the [redacted] report as it was not paid by an insurance claim. This was not disclosed by the dealer.
Further investigation into the trackey, requiring several visits to a local [redacted] dealer, revealed the trackey programming had been corrupted, resulting in a service change to reprogram the key. A report to [redacted] management yielded no response, other than a claim that it was fine when the vehicle left the lot.
I also had to have the wheels spin-balanced and an alignment performed, resulting in additional charges. The service center reported that significant adjustments were required to properly align the vehicle.
It will be no surprise that I suggest you take your business and cash elsewhere.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response by [redacted] is not completely true. Yes, I was pushed into purchasing the warranty and yes I wanted to cancel because I never intended to purchase it from the start. However, when I called to cancel the warranty I was told I would have to sign a paper to cancel and then fax it to the finance manager. I had not signed the cancellation letter when I emailed and called to explain that I was debating keeping the warranty because the van started making odd sounds. I came clean right away about the issue with my transmission. Shortly after I disclosed this issue my warranty was cancelled without my signature on the cancellation letter.
I have the fax in my possession that proves Wes required I sign a form. If Sheehy can come up with a form that I signed then there would be no problem. But, I know I never signed the form and it was cancelled anyway. They then offered to extend my free 60 day warranty and then later came back on their word about that.
I am requesting that my transmission is paid for by the dealership in full OR I would like a full refund for the vehicle.
Regards,
[redacted]
The amount stated by this customer includes the extended warranty and the Sheehy VIP policy. We are at the mercy of the warranty company to get to us the amount of the refund. On the cancellation form signed by this customer, it states that the customer should expect for this to take up to...
60 days. We are sending the check to the bank on 6-14-2016. This falls within the parameters of the 60 days allowed. I am attaching the copy of the check and a copy of the cancellation form for your reference. Sincerely,
[redacted]
[redacted],
13.333333969116211px; font-family: arial, sans-serif;">I spoke with [redacted], and we discussed the recommendation for brake and rotor replacement and the cost. [redacted] bought the parts from [redacted] to save some expense, as opposed to our recommendation of using [redacted] factory parts. We spoke on Friday 18th and I informed [redacted] that we have experienced some squealing when using non [redacted] parts, however I asked her to bring the vehicle in on Monday 21st to inspect the brakes and make sure they are operating safely. [redacted] as of 4:30 Friday afternoon has not showed up. Please let me know if I can be of any further assistance.
Thanks,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Per the message from Sheehy Ford I now understand the purpose of the credit denial letter (disputed price of vehicle) BUT why did they not response to my first two (2) attempts for said documentation (answer)? Sheehy Ford did not response to our request for an explanation until your agency got involved. Evidently this is the way they treat their customers until forced to do otherwise. Would like a response to why they were quick to say they were following federal law but would NOT response to us as requested.
Regards,
[redacted]
I made an appointment for 7am on January 20, 2016, I had arrived at 6:59am while people were inside the doors were still locked and no one unlocked nor opened the door so I could drop my car off!
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The prime reason for contacting the Revdex.com was the seemingly unavailability of a name of someone in upper management whom I might address my complaint to. The only name I could find was at the Revdex.com website. Thus I emailed him using the seemingly responsible official's name in your website. It is interesting that whomever the responsible individual is has still not identified him/herself. Second, my original email to Sheehy included the above listed attachment. When no reply was received two days later I emailed the same attachment and again there was no response. I never mentioned in any way that it was not necessary to contact me. I expected a reply and in my view I was being dismissed as unimportant. That led to my complaint to the Revdex.com.Thirdly, I am non-plussed at this person's math. I specifically state that Sheehy charged me $206.40 for a part I could have purchased down the street to $69.99; the difference is $136.41, not $16.00. I would also like to know specifically what shop supplies were used during the repair to a tune of $34.50. I am now checking on their labor charge; it also seems excessive.Lastly, my name, address and telephone number are in Sheehy's database. I just received an email soliciting my business, so I know they also have my email address. Sheehy has earned an F in their response to a patron's complaint. I hope to hear from someone in authority, preferably Mr./Ms. Sheehy.Regards,
[redacted]