EcoShield of the Bay Area

Complaint: [redacted] I am rejecting this response because: I have talked with [redacted] via phone on 01/05/He want me to stay using their serviceBut I still want to cancel the servicesIt is too late already.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I am still going to pursue my complaints with other agenciesI am still not satisfied with their response, they haven't mention once that they will change their cancellation policies and this is why I am going to continue until the end but I am considering this matter with the Revdex.com closedI am reserving my right to post a public comment against this company on the Revdex.com website They can send me a check If they want to, this company is sketchy and won't provide them with my card number ever again Sincerely, Bettina***

Complaint: [redacted] I am rejecting this response because: Besides the rat issue, we also have pest issueSpider webs everywhere, wasps in our backyard and pest in the lawnI have images on hand I already got my own solution after I got the conformed answer from Ecoshield's technician and manager [redacted] that Ecoshield can't fix the issue with a safe wayNow it is too late These is the whole communication history 1) After I found the rat issue is worse after half year's service from Ecoshield Pest Control, I contact with them and one technician came and try to fix the issue on 12/15/But that technical clearly said that, then can only use poison which is not safe for pet and they don't have any other equipments/ways 2) Then, we wait another days, and didn't hear back from Ecoshield Pest ControlOn 12/27/2017, I sent them email and want to cancel the service 3) Got a call from their manager [redacted] on 12/29/He said the same thingThey can only use poison and they don't have any other way to fix the issueAnd after argue, he agreed to cancel the service for free, said I don't need to pay anything else 4) After that, I search online the solution for my rat issue, and got several One-Door Animal Traps Sincerely, [redacted] ***

? Complaint: [redacted] I am rejecting this response because: it is not fair business practices to have basically beg to end a contractThey have only one person to do cancellations, how about if that person calls in sick for a long period of time? Then no one can cancel This is not the first time they bill me in error, one opportunity they didn't show up at all and still bill meI was at home that day sick and no one came in the back yard to do their service at allI? Sincerely,Bettina ***

Looking back at the customer account, there was one additional time when we were requested to perform an additional regular serviceThis was back in January Our technician performed a full service and even explained what was in the backyard confirming we did go back thereThis appointment was confirmed and performed with MrDavis's approval and knowledgeWe spoke by phone prior toIf there is any other date that is in doubt we will gladly address this as well Regarding our cancellation process, the retention center has been made aware of the issue and has resolved it in full at their levelOn the side of EcoShield, we again have cancelled the agreement out and I am still waiting to hear from Mr.or MrsDavis as to how they would like their refund back for the December service This is our 3rd attempt requesting this Sincerely, Eric [redacted] EcoShield Regional Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I am still going to pursue my complaints with other agenciesI am still not satisfied with their response, they haven't mention once that they will change their cancellation policies and this is why I am going to continue until the end but I am considering this matter with the Revdex.com closedI am reserving my right to post a public comment against this company on the Revdex.com website
They can send me a check If they want to, this company is sketchy and won't provide them with my card number ever again
Sincerely, Bettina***

Complaint: ***I am rejecting this response because:
I have talked with *** *** via phone on 01/05/He want me to stay using their serviceBut I still want to cancel the servicesIt is too late already.Sincerely,*** ***

Initial Business Response /* (1000, 9, 2015/09/24) */
Contact Name and Title: *** *** / Branch Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ecoshieldpest.com
We appreciate all of our customers input and use it as a means of bettering our sales and service proceduresOur agreements
do specifically state that when a customer decides to sign up with EcoShield, they can either receive a 12, 24, or month agreementOur sales representatives use iPads that they use to show our prospective clients our company information, and agreement informationThere is also a portion of the agreement directly above where the customers signature line is, where it explains our subscription reimbursement fee if they decide to not honor their time with usFinally, EcoShield also has a 100% service guarantee where if a particular pests persists to where we need to come out times for what we call a re-service, we will credit the account for what the prior regular service fee amount was paid, and still go out to resolve the problemOur first approach is always to resolve our customers pest or billing issues internally

Today I have exchanged several emails with our customer in an attempt to resolve any issues they may haveOur company did perform a partial service and the customer was billed by accidentIt is our apologies for this occurringRegarding our cancellation policy, we do transfer these requests to an
executive manager who then discusses the reason for wanting to leave usI will personally discuss the reason for a delayed call back from that center in an effort to improve our customer service delivery. I have formally cancelled out the account as requested and am currently awaiting the method as to how they would like to receive the refund(Via credit card, or check)
Eric ***
EcoShield Regional Manager

Initial Business Response /* (1000, 9, 2015/09/24) */
Contact Name and Title: *** *** / Branch Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ecoshieldpest.com
We appreciate all of our customers input and use it as a means of bettering our sales and service proceduresOur agreements
do specifically state that when a customer decides to sign up with EcoShield, they can either receive a 12, 24, or month agreementOur sales representatives use iPads that they use to show our prospective clients our company information, and agreement informationThere is also a portion of the agreement directly above where the customers signature line is, where it explains our subscription reimbursement fee if they decide to not honor their time with usFinally, EcoShield also has a 100% service guarantee where if a particular pests persists to where we need to come out times for what we call a re-service, we will credit the account for what the prior regular service fee amount was paid, and still go out to resolve the problemOur first approach is always to resolve our customers pest or billing issues internally

Looking back at the customer account, there was one additional time when we were requested to perform an additional regular serviceThis was back in January Our technician performed a full service and even explained what was in the backyard confirming we did go back thereThis appointment was confirmed and performed with MrDavis's approval and knowledgeWe spoke by phone prior toIf there is any other date that is in doubt we will gladly address this as well.?
Regarding our cancellation process, the retention center has been made aware of the issue and has resolved it in full at their levelOn the side of EcoShield, we again have cancelled the agreement out and I am still waiting to hear from Mr.or MrsDavis as to how they would like their refund back for the December service.? This is our 3rd attempt requesting this
?
Sincerely,?
?
Eric [redacted]
EcoShield Regional Manager?

I personally contacted the customer to apologize for the services provided and offered to reimburse the cost of the service in question*** *** accepted the apology and the amount of the service charge was fully reimbursed?
?
Eric Chavez
EcoShield Bay Area Branch Manager?

*** ***I have personally attempted to contact you via phone as well as email
I am confident we are capable of resolving your rodent issue and would like to make sure we send out one of our managers to assist you.?
If you can contact me on the number I left you in email or respond to my
email I am sure we can come to an amicable resolution
?
I look forward to hearing from you soon!
?
Sincerely,?
?
*** *** / EcoShield Region Manager?
?

? Complaint: ***I am rejecting this response because: it is not fair business practices to have basically beg to end a contractThey have only one person to do cancellations, how about if that person calls in sick for a long period of time? Then no one can cancel
This is not the first time they bill me in error, one opportunity they didn't show up at all and still bill meI was at home that day sick and no one came in the back yard to do their service at allI?
Sincerely,Bettina ***

I recently spoke with [redacted] regarding his service concernIt is a practice of EcoShield to send out a manager to inspect and resolve a customers service issue if a technician cannotDuring our conversation this was declinedI also offered an alternative piece of equipment that would better suit his home needs be installed for rodent control in which he also declined.?
Per our signed agreement, if a customer cancels prior to their agreement term being completed they authorize a charge of the initial discounted feeThe fact that we are not being given a chance to fully resolve this issue with our regular successful service protocol warrants the initial discount charge to remainOur policy is if we are allowed to complete our typical management protocol, and the management service does not show improvements then we will discuss waiving the initial discount charge.?
In our local office we have over years of management experience in which we are not being allowed to use.? ?

Complaint: [redacted]I am rejecting this response because:
Besides the rat issue, we also have pest issue.? Spider webs everywhere, wasps in our backyard and pest in the lawnI have images on hand.?
?
I already got my own solution after I got the conformed answer from Ecoshield's technician and manager [redacted] that? Ecoshield can't fix the issue with a safe wayNow it is too late
These is the whole communication history.?
1) After I found the rat issue is worse after half year's service from Ecoshield Pest Control, I contact with them and one technician came and try to fix the issue on 12/15/But that technical clearly said that, then can only use poison which is not safe for pet and they don't have any other equipments/ways
?
2) Then, we wait another days, and didn't hear back from Ecoshield Pest ControlOn 12/27/2017, I sent them email and want to cancel the service
?
3) Got a call from their manager [redacted] on 12/29/He said the same thingThey can only use poison and they don't have any other way to fix the issueAnd after argue, he agreed to cancel the service for free, said I don't need to pay anything else
?
4) After that, I search online the solution for my rat issue, and got several? One-Door Animal Traps.?
?
Sincerely,[redacted]

Today I have exchanged several emails with our customer in an attempt to resolve any issues they may haveOur company did perform a partial service and the customer was billed by accidentIt is our apologies for this occurringRegarding our cancellation policy, we do transfer these requests to an
executive manager who then discusses the reason for wanting to leave usI will personally discuss the reason for a delayed call back from that center in an effort to improve our customer service delivery.? I have formally cancelled out the account as requested and am currently awaiting the method as to how they would like to receive the refund(Via credit card, or check)
?
Eric [redacted]
EcoShield Regional Manager?

Looking back at the customer account, there was one additional time when we were requested to perform an additional regular service. This was back in January 2017. Our technician performed a full service and even explained what was in the backyard confirming we did go back there. This appointment was confirmed and performed with Mr. Davis's approval and knowledge. We spoke by phone prior to. If there is any other date that is in doubt we will gladly address this as well. 
Regarding our cancellation process, the retention center has been made aware of the issue and has resolved it in full at their level. On the side of EcoShield, we again have cancelled the agreement out and I am still waiting to hear from Mr.or Mrs. Davis as to how they would like their refund back for the December 2017 service.  This is our 3rd attempt requesting this.
 
Sincerely, 
 
Eric [redacted]
EcoShield Regional Manager

[redacted]. I have personally attempted to contact you via phone as well as email.
I am confident we are capable of resolving your rodent issue and would like to make sure we send out one of our managers to assist you. 
If you can contact me on the number I left you in email or respond to my...

email I am sure we can come to an amicable resolution.
 
I look forward to hearing from you soon!
 
Sincerely, 
 
[redacted] / EcoShield Region Manager

I recently spoke with [redacted] regarding his service concern. It is a practice of EcoShield to send out a manager to inspect and resolve a customers service issue if a technician cannot. During our conversation this was declined. I also offered an alternative piece of equipment that would better suit his home needs be installed for rodent control in which he also declined. 
Per our signed agreement, if a customer cancels prior to their agreement term being completed they authorize a charge of the initial discounted fee. The fact that we are not being given a chance to fully resolve this issue with our regular successful service protocol warrants the initial discount charge to remain. Our policy is if we are allowed to complete our typical management protocol, and the management service does not show improvements then we will discuss waiving the initial discount charge. 
In our local office we have over 50 years of management experience in which we are not being allowed to use.