EcoShield of the Bay Area

Complaint: [redacted]I am rejecting this response because: it is not fair business practices to have basically beg to end a contract. They have only one person to do cancellations, how about if that person calls in sick for a long period of time? Then no one can cancel.
This is not the first time they bill me in error, one opportunity they didn't show up at all and still bill me. I was at home that day sick and no one came in the back yard to do their service at all. I 
Sincerely,Bettina [redacted]

Complaint: [redacted]I am rejecting this response because:
 
I have talked with [redacted] via phone on 01/05/20118. He want me to stay using their service. But I still want to cancel the services. It is too late already.Sincerely,[redacted]

I personally contacted the customer to apologize for the services provided and offered to reimburse the cost of the service in question. [redacted] accepted the apology and the amount of the service charge was fully reimbursed.  
 
Eric Chavez
EcoShield Bay Area Branch Manager

Complaint: [redacted]I am rejecting this response because:
1. Besides the rat issue, we also have pest issue. Spider webs everywhere, wasps in our backyard and pest in the lawn. I have images on hand. 
 
2. I already got my own solution after I got the conformed answer from Ecoshield's technician and manager [redacted] that Ecoshield can't fix the issue with a safe way. Now it is too late.
These is the whole communication history. 
1) After I found the rat issue is worse after half year's service from Ecoshield Pest Control, I contact with them and one technician came and try to fix the issue on 12/15/2017. But that technical clearly said that, then can only use poison which is not safe for pet and they don't have any other equipments/ways.
 
2) Then, we wait another 12 days, and didn't hear back from Ecoshield Pest Control. On 12/27/2017, I sent them email and want to cancel the service.
 
3) Got a call from their manager [redacted] on 12/29/2017. He said the same thing. They can only use poison and they don't have any other way to fix the issue. And after argue, he agreed to cancel the service for free, said I don't need to pay anything else.
 
4) After that, I search online the solution for my rat issue, and got several One-Door Animal Traps. 
 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I am still going to pursue my complaints with other agencies. I am still not satisfied with their response, they haven't mention once that they will change their cancellation policies and this is why I am going to continue until the end but I am considering this matter with the Revdex.com closed. I am reserving my right to post a public comment against this company on the Revdex.com website.
They can send me a check If they want to, this company is sketchy and won't provide them with my card number ever again.
Sincerely, Bettina[redacted]

Initial Business Response /* (1000, 9, 2015/09/24) */
Contact Name and Title: [redacted] / Branch Mgr.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ecoshieldpest.com
We appreciate all of our customers input and use it as a means of bettering our sales and service procedures. Our...

agreements do specifically state that when a customer decides to sign up with EcoShield, they can either receive a 12, 24, 36 or 60 month agreement. Our sales representatives use iPads that they use to show our prospective clients our company information, and agreement information. There is also a portion of the agreement directly above where the customers signature line is, where it explains our subscription reimbursement fee if they decide to not honor their time with us. Finally, EcoShield also has a 100% service guarantee where if a particular pests persists to where we need to come out 3 times for what we call a re-service, we will credit the account for what the prior regular service fee amount was paid, and still go out to resolve the problem. Our first approach is always to resolve our customers pest or billing issues internally.