Initial Business Response / [redacted] (1000, 5, 2014/06/04) */ The customer has signed the needed paperwork and we have received it backEverything is processing now
Well, experience dealing with this dealership is horrible I did purchase a car from them and now I am really sorry about that They only one nice person that I was glad to deal with was cashier Customer service - They will give you some 'insurance' that you never need, and when when you say I don't want that they will response 'we can not take it out from vehicle because it something that we already did' Finally after 1h of debating they will remove it from list but WON'T reduce total price Customer service after purchase: A financial guy did mistakes while doing paperwork and after I realized that at home they gave me HARD HARD HARD time 'helping' with thatFinally: I was forced to fix a problem by myselfDo you recommend for anyone! There are many others Napleton locations across Chicago, don't pick this one if you don't wanna spend your time and money but as a result you still will be disappointed as I am now
Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ Mr [redacted] has spoken with manager [redacted] The customer has an appointment to come back to the store to fix the dent issueFor his inconvenience, we will providing Mr [redacted] with a full tank of gas as well
Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ When a customer writes us a personal check, it usually takes business days to clear the bankOnce we see proof it cleared, we return the payment, as is the case with Mr***Our controller contacted the customer and let him know that we put his check in the mail todayThank you
Initial Business Response / [redacted] (1000, 5, 2014/05/19) */ Mr [redacted] 's warranty was cancelled 4/7/The lien holder will receive the full refund of the cost of the warranty As for his plates, we have requested a new insurance card from the customer as the DMV had one that expired and won't process the paperworkOnce we have that, the license and title will be processedCurrently the DMV system is showing Michigan is running at weeks processing time for plates
I am a repeat customer since and after spending over 6k at this dealership and dealing with sub-standard service to the point I switched dealersMost recently I went in for a simple oil change and was presented with a suggestion to replace the dirty air filter at which time I declinedIt later turned out that after repeat inquiries to check the filter the mechanic broke one of the screws and dint take responsibilityI complained at the next service and was told that it's not a big deal but a manager would call me back to discuss resolutionAfter waiting a week I never received a call and after speaking with service advisor I was assured that the manager would call me but that never took placeI would have simply appreciated someone Taking responsibility at the beginning or offering to replace the filter at no costCustomer service is clearly not their strong suit and I have already alerted my family who owns Acura vehicles to stop doing business thereAfter so many years of sub standard service I am done with this place
Initial Business Response / [redacted] (1000, 5, 2014/07/15) */ Our GM has spoken with the customer and [redacted] be sending him a check for the agreed upon amount Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree with [redacted] Acura's response Per the discussion with [redacted] Acura's General Manager on July 12th, we agreed to an amount of $Multiple phone calls and emails from [redacted] Acura I was told a check and vehicle paperwork would be overnightedTo date, I have not received funds or vehicle paperwork Final Business Response / [redacted] (4000, 9, 2014/07/30) */ The dealership does not admit any wrongdoing in this matterEven though the dealership did nothing wrong, we were still willing to make a good- [redacted] gesture towards the customer and refund him $1,Of course, we asked the customer to sign a release and waiver to ensure that he understood that this was a gratuitous gesture and not an admission that the dealership had done anything wrongThe customer has refused to agree to this most reasonable request, and therefore, we cannot refund him any monies at this timeShould the customer change his mind and be willing to sign a release and waiver we would, in the interest of good customer relations, be most happy to refund him the $1,as discussed
Purchased a new [redacted] ***l from Ed Napleton's KIA in Elmhurst using a [redacted] quote we received from another dealerSalesman matched the price but did not tell us about an additional $Package price added to all cars they sellWe negotiated that off the price only to find it added back in after we signed the paperworkThey declined to honor the deal and remove the $and redo the paperworkI was also told 0% financing then to get only 2.9%THE WORST buying experience I have had in my years of buying carsThey should honor a deal even if I missed it and signed the paperwork and then found the errorI think true Customer Service/Customer Satisfaction does not exist with this dealerStay Away, buy a Kia elsewhere if you want a fair deal and honost communication
Initial Business Response /* (1000, 6, 2015/08/13) */
The store has been in contact with the customerShe is out of town and when she returns she will meet with our upper management to solve her issues
Initial Consumer Rebuttal /* (3000, 8, 2015/08/13) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I do not know how else to say this, I do not want to talk to them again and be treated the same way I was when I was there and do not want to be lied to againI keep getting phone calls at work and e-mails which I responded to and clearly do not want to go back especially when they make their own schedule and I'm at workYou have not stopped calling and it is annoyingI DO NOT want to go back to that place again and need this to be resolved some other wayIs it a mandatory to go back and resolve this with them or is there any other way?
Final Consumer Response /* (4200, 13, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What I am receiving is the canceled warranties that I canceled before putting this complaintThe check for the amount the are returning is will not be ready until Tuesday September 1stWe will not finish this until we receive the money even thought it was not the amount I was asking to be returned
Final Business Response /* (4000, 15, 2015/09/03) */
At the time Ms*** submitted her cancellation request for her products, her lien was still with *** *** BankWe processed her refund and sent the check back to the lien holderWe showed Ms*** a copy of this cancelled check when she came to the store September 1, We have had additional checks waiting to fulfill the customer goodwill portion for Ms*** since August 19, She was notified via email on August 19,2015, that these checks were readyIn that same email we attached copies of all checks that we cut in order to satisfy her requestsWe have done everything that Ms*** has requestedWe ask that she come back to the store immediately to sign for and pickup these checksWe cannot have this case continue to held open because MS*** is waiting for a refund from a third party
Complaint:
***
I am rejecting this response because other consumers should be aware of the fraudulent tactics used by this dealershipWe had an appointment to test drive a particular carThey claim they sold the car half an hour before I got thereWell, first they said it was hours before I got thereWhen I questioned them later about why they didn't contact me so that I didn't waste my time coming in, they said it was really half an hour I would like to see evidence that they sold the car in questionI don't believe it existed, and I think they used the non-existent, too-good-to-be-true offer to lure in people like me, and then try to sell them a more expensive modelThey refused to accept the original asking price for other comparable ***, thus it seems unlikely that they sold the car they claimed for the price they were asking in the ad.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2014/04/17) */
Our General Manager *** *** has reached out the customer to help him claim his prize
Consumer Response /* (3000, 11, 2014/05/29) */
Regarding the complaint listedI was never contacted about this resolution, while the
dealer did contact me, the "award" given was not the award as advertisedThis complaint should not be considered resolved and the dealer has no intention of resolvingThe award that was received was a canned award which requires difficult circumstances to cash in onStill and misleading advertising
Business Response /* (4000, 15, 2014/06/12) */
Our complaint shows that we have until June 20th to respond to complaint so I am not sure why it says final notice on response
Mr*** was offered the cruiseHe did not feel he should have to do anything to redeem the prize
We do not owe the customer anything at this time
The customer has signed a release regarding this deal therefore we consider her issues solved.
Ms. [redacted] also has a call into our corporate office which will be returned later this week.
Hello,
My name is Carla. I purchased a 2012 Kia Rio 5/2016 from Ed Napleton Kia and Acura. I feel the guys took advantage of me because of my credit situation and put me in a lemon. When Vincent [redacted] first showed me the car it wouldn't start so he had to jump it. He told me it'll be okay it was sitting in the lot for a while. After I test drove the car the General Manager of Sales Ken [redacted] told Abdul to help me(THE WORST). Abdul told me if I got the car he'll have the bumper fixed(NEVER HAPPENED).
Driving home the same day I texted Abdul to let him know that the car is stalling and smoke is coming out of the tail pipe. He said take it on the expressway to blow it out because it's been sitting for a while. I let him know that it never stop smoking and now it's making a ticking noise. He says bring it back. I went back that next Saturday. Pull it into the service department. The guys (not giving their names) ask me had I been in an accident. I replied no I just got it a week ago. They start pointing out all the body damage to the car(That I didn't see). The car had been in an accident and it wasn't reported.
The service manager came and introduced himself as Joe. He informed me that he was on vacation when I purchased the car and it fell under the radar. It had not been looked over. Joe sent it to get an oil change and slapped a certified sticker on the window. That took about 20 minutes. The service guy said the noise was my engine. He said these kind of cars has a loud engine. And sent me home. Driving home from church on a Sunday the engine light and oil light comes on. Monday I call and the service guy tells me to bring it in. So it's my engine. Ken [redacted] called me on 12/15 and asked me to in because he wants to see if they can put me in a car with longevity. I ask him what's wrong with my car? He said they're still working to see what's wrong with it(Not know I already knew that the engine was gone). He told me nothing was wrong with that car when I purchased it. Lies!
He looked me right in my eyes and told lie after lie while I was in his office. He told me I was getting a new engine. Joe from the service department came in and said the engine has 50k miles. He told me the engine was ordered. When I left there Sean from the service department called me and informed me that he was going to order my engine on Monday. STOP IT! You guys have had my car over a month and had have the nerves to tell me oh look at the bright side you have a car to drive(a loaner). I should have a car. After all They sold me a lemon! He call me to put me in a car with longevity he should've done that when I first came to the dealership. Now he's send's me an email acting like he's concerned. When I was there he was NOT concerned!
I should've believed every negative review I seen on that dealership! Kyle [redacted] is the only one on that floor that seems like he's trust worthy.
Well, experience dealing with this dealership is horrible.
I did purchase a car from them and now I am really sorry about that.
They only one nice person that I was glad to deal with was cashier.
Customer service - 0.
They will give you some 'insurance' that you never need, and when when you say I don't want that they will response 'we can not take it out from vehicle because it something that we already did'.
Finally after 1h of debating they will remove it from list but WON'T reduce total price.
Customer service after purchase: A financial guy did mistakes while doing paperwork and after I realized that at home they gave me HARD HARD HARD time 'helping' with that. Finally: I was forced to fix a problem by myself. Do you recommend for anyone! There are many others Napleton locations across Chicago, don't pick this one if you don't wanna spend your time and money but as a result you still will be disappointed as I am now.
Initial Business Response /* (1000, 5, 2014/06/04) */
The customer has signed the needed paperwork and we have received it back. Everything is processing now.
Complaint: [redacted]
I have spoken to [redacted] and we are trying to work on this situation regarding my credit.
I am rejecting this response because:
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2014/06/16) */
Mr. [redacted] was informed prior to starting with the dealership, and signed a statement stating such, that if he was let go because of failure to pass [redacted] test, failure to pass [redacted] check or had problems with his drivers license,...
that he would be let go without reimbursement. We do not owe the customer anything at this time.
Initial Business Response /* (1000, 5, 2014/08/05) */
Mr. [redacted] has spoken with manager [redacted] The customer has an appointment to come back to the store to fix the dent issue. For his inconvenience, we will providing Mr. [redacted] with a full tank of gas as well.
Initial Business Response /* (1000, 5, 2014/05/19) */
Mr. [redacted]'s warranty was cancelled 4/7/14. The lien holder will receive the full refund of the cost of the warranty.
As for his plates, we have requested a new insurance card from the customer as the DMV had one that expired and...
won't process the paperwork. Once we have that, the license and title will be processed. Currently the DMV system is showing Michigan is running at 4 weeks processing time for plates.
Initial Business Response / [redacted] (1000, 5, 2014/06/04) */ The customer has signed the needed paperwork and we have received it backEverything is processing now
Well, experience dealing with this dealership is horrible I did purchase a car from them and now I am really sorry about that They only one nice person that I was glad to deal with was cashier Customer service - They will give you some 'insurance' that you never need, and when when you say I don't want that they will response 'we can not take it out from vehicle because it something that we already did' Finally after 1h of debating they will remove it from list but WON'T reduce total price Customer service after purchase: A financial guy did mistakes while doing paperwork and after I realized that at home they gave me HARD HARD HARD time 'helping' with thatFinally: I was forced to fix a problem by myselfDo you recommend for anyone! There are many others Napleton locations across Chicago, don't pick this one if you don't wanna spend your time and money but as a result you still will be disappointed as I am now
Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ Mr [redacted] has spoken with manager [redacted] The customer has an appointment to come back to the store to fix the dent issueFor his inconvenience, we will providing Mr [redacted] with a full tank of gas as well
Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ When a customer writes us a personal check, it usually takes business days to clear the bankOnce we see proof it cleared, we return the payment, as is the case with Mr***Our controller contacted the customer and let him know that we put his check in the mail todayThank you
Initial Business Response / [redacted] (1000, 5, 2014/05/19) */ Mr [redacted] 's warranty was cancelled 4/7/The lien holder will receive the full refund of the cost of the warranty As for his plates, we have requested a new insurance card from the customer as the DMV had one that expired and won't process the paperworkOnce we have that, the license and title will be processedCurrently the DMV system is showing Michigan is running at weeks processing time for plates
I am a repeat customer since and after spending over 6k at this dealership and dealing with sub-standard service to the point I switched dealersMost recently I went in for a simple oil change and was presented with a suggestion to replace the dirty air filter at which time I declinedIt later turned out that after repeat inquiries to check the filter the mechanic broke one of the screws and dint take responsibilityI complained at the next service and was told that it's not a big deal but a manager would call me back to discuss resolutionAfter waiting a week I never received a call and after speaking with service advisor I was assured that the manager would call me but that never took placeI would have simply appreciated someone Taking responsibility at the beginning or offering to replace the filter at no costCustomer service is clearly not their strong suit and I have already alerted my family who owns Acura vehicles to stop doing business thereAfter so many years of sub standard service I am done with this place
Initial Business Response / [redacted] (1000, 5, 2014/07/15) */ Our GM has spoken with the customer and [redacted] be sending him a check for the agreed upon amount Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree with [redacted] Acura's response Per the discussion with [redacted] Acura's General Manager on July 12th, we agreed to an amount of $Multiple phone calls and emails from [redacted] Acura I was told a check and vehicle paperwork would be overnightedTo date, I have not received funds or vehicle paperwork Final Business Response / [redacted] (4000, 9, 2014/07/30) */ The dealership does not admit any wrongdoing in this matterEven though the dealership did nothing wrong, we were still willing to make a good- [redacted] gesture towards the customer and refund him $1,Of course, we asked the customer to sign a release and waiver to ensure that he understood that this was a gratuitous gesture and not an admission that the dealership had done anything wrongThe customer has refused to agree to this most reasonable request, and therefore, we cannot refund him any monies at this timeShould the customer change his mind and be willing to sign a release and waiver we would, in the interest of good customer relations, be most happy to refund him the $1,as discussed
Purchased a new [redacted] ***l from Ed Napleton's KIA in Elmhurst using a [redacted] quote we received from another dealerSalesman matched the price but did not tell us about an additional $Package price added to all cars they sellWe negotiated that off the price only to find it added back in after we signed the paperworkThey declined to honor the deal and remove the $and redo the paperworkI was also told 0% financing then to get only 2.9%THE WORST buying experience I have had in my years of buying carsThey should honor a deal even if I missed it and signed the paperwork and then found the errorI think true Customer Service/Customer Satisfaction does not exist with this dealerStay Away, buy a Kia elsewhere if you want a fair deal and honost communication
Initial Business Response /* (1000, 6, 2015/08/13) */
The store has been in contact with the customerShe is out of town and when she returns she will meet with our upper management to solve her issues
Initial Consumer Rebuttal /* (3000, 8, 2015/08/13) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I do not know how else to say this, I do not want to talk to them again and be treated the same way I was when I was there and do not want to be lied to againI keep getting phone calls at work and e-mails which I responded to and clearly do not want to go back especially when they make their own schedule and I'm at workYou have not stopped calling and it is annoyingI DO NOT want to go back to that place again and need this to be resolved some other wayIs it a mandatory to go back and resolve this with them or is there any other way?
Final Consumer Response /* (4200, 13, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What I am receiving is the canceled warranties that I canceled before putting this complaintThe check for the amount the are returning is will not be ready until Tuesday September 1stWe will not finish this until we receive the money even thought it was not the amount I was asking to be returned
Final Business Response /* (4000, 15, 2015/09/03) */
At the time Ms*** submitted her cancellation request for her products, her lien was still with *** *** BankWe processed her refund and sent the check back to the lien holderWe showed Ms*** a copy of this cancelled check when she came to the store September 1, We have had additional checks waiting to fulfill the customer goodwill portion for Ms*** since August 19, She was notified via email on August 19,2015, that these checks were readyIn that same email we attached copies of all checks that we cut in order to satisfy her requestsWe have done everything that Ms*** has requestedWe ask that she come back to the store immediately to sign for and pickup these checksWe cannot have this case continue to held open because MS*** is waiting for a refund from a third party
Complaint:
***
I am rejecting this response because other consumers should be aware of the fraudulent tactics used by this dealershipWe had an appointment to test drive a particular carThey claim they sold the car half an hour before I got thereWell, first they said it was hours before I got thereWhen I questioned them later about why they didn't contact me so that I didn't waste my time coming in, they said it was really half an hour I would like to see evidence that they sold the car in questionI don't believe it existed, and I think they used the non-existent, too-good-to-be-true offer to lure in people like me, and then try to sell them a more expensive modelThey refused to accept the original asking price for other comparable ***, thus it seems unlikely that they sold the car they claimed for the price they were asking in the ad.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2014/04/17) */
We sent the customer a check for the money owed
Initial Business Response /* (1000, 5, 2014/04/17) */
Our General Manager *** *** has reached out the customer to help him claim his prize
Consumer Response /* (3000, 11, 2014/05/29) */
Regarding the complaint listedI was never contacted about this resolution, while the
dealer did contact me, the "award" given was not the award as advertisedThis complaint should not be considered resolved and the dealer has no intention of resolvingThe award that was received was a canned award which requires difficult circumstances to cash in onStill and misleading advertising
Business Response /* (4000, 15, 2014/06/12) */
Our complaint shows that we have until June 20th to respond to complaint so I am not sure why it says final notice on response
Mr*** was offered the cruiseHe did not feel he should have to do anything to redeem the prize
We do not owe the customer anything at this time
The customer has signed a release regarding this deal therefore we consider her issues solved.
Ms. [redacted] also has a call into our corporate office which will be returned later this week.
Hello,
My name is Carla. I purchased a 2012 Kia Rio 5/2016 from Ed Napleton Kia and Acura. I feel the guys took advantage of me because of my credit situation and put me in a lemon. When Vincent [redacted] first showed me the car it wouldn't start so he had to jump it. He told me it'll be okay it was sitting in the lot for a while. After I test drove the car the General Manager of Sales Ken [redacted] told Abdul to help me(THE WORST). Abdul told me if I got the car he'll have the bumper fixed(NEVER HAPPENED).
Driving home the same day I texted Abdul to let him know that the car is stalling and smoke is coming out of the tail pipe. He said take it on the expressway to blow it out because it's been sitting for a while. I let him know that it never stop smoking and now it's making a ticking noise. He says bring it back. I went back that next Saturday. Pull it into the service department. The guys (not giving their names) ask me had I been in an accident. I replied no I just got it a week ago. They start pointing out all the body damage to the car(That I didn't see). The car had been in an accident and it wasn't reported.
The service manager came and introduced himself as Joe. He informed me that he was on vacation when I purchased the car and it fell under the radar. It had not been looked over. Joe sent it to get an oil change and slapped a certified sticker on the window. That took about 20 minutes. The service guy said the noise was my engine. He said these kind of cars has a loud engine. And sent me home. Driving home from church on a Sunday the engine light and oil light comes on. Monday I call and the service guy tells me to bring it in. So it's my engine. Ken [redacted] called me on 12/15 and asked me to in because he wants to see if they can put me in a car with longevity. I ask him what's wrong with my car? He said they're still working to see what's wrong with it(Not know I already knew that the engine was gone). He told me nothing was wrong with that car when I purchased it. Lies!
He looked me right in my eyes and told lie after lie while I was in his office. He told me I was getting a new engine. Joe from the service department came in and said the engine has 50k miles. He told me the engine was ordered. When I left there Sean from the service department called me and informed me that he was going to order my engine on Monday. STOP IT! You guys have had my car over a month and had have the nerves to tell me oh look at the bright side you have a car to drive(a loaner). I should have a car. After all They sold me a lemon! He call me to put me in a car with longevity he should've done that when I first came to the dealership. Now he's send's me an email acting like he's concerned. When I was there he was NOT concerned!
I should've believed every negative review I seen on that dealership! Kyle [redacted] is the only one on that floor that seems like he's trust worthy.
Well, experience dealing with this dealership is horrible.
I did purchase a car from them and now I am really sorry about that.
They only one nice person that I was glad to deal with was cashier.
Customer service - 0.
They will give you some 'insurance' that you never need, and when when you say I don't want that they will response 'we can not take it out from vehicle because it something that we already did'.
Finally after 1h of debating they will remove it from list but WON'T reduce total price.
Customer service after purchase: A financial guy did mistakes while doing paperwork and after I realized that at home they gave me HARD HARD HARD time 'helping' with that. Finally: I was forced to fix a problem by myself. Do you recommend for anyone! There are many others Napleton locations across Chicago, don't pick this one if you don't wanna spend your time and money but as a result you still will be disappointed as I am now.
Initial Business Response /* (1000, 5, 2014/06/04) */
The customer has signed the needed paperwork and we have received it back. Everything is processing now.
Complaint: [redacted]
I have spoken to [redacted] and we are trying to work on this situation regarding my credit.
I am rejecting this response because:
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2014/06/16) */
Mr. [redacted] was informed prior to starting with the dealership, and signed a statement stating such, that if he was let go because of failure to pass [redacted] test, failure to pass [redacted] check or had problems with his drivers license,...
that he would be let go without reimbursement. We do not owe the customer anything at this time.
Initial Business Response /* (1000, 5, 2014/08/05) */
Mr. [redacted] has spoken with manager [redacted] The customer has an appointment to come back to the store to fix the dent issue. For his inconvenience, we will providing Mr. [redacted] with a full tank of gas as well.
Initial Business Response /* (1000, 5, 2014/05/19) */
Mr. [redacted]'s warranty was cancelled 4/7/14. The lien holder will receive the full refund of the cost of the warranty.
As for his plates, we have requested a new insurance card from the customer as the DMV had one that expired and...
won't process the paperwork. Once we have that, the license and title will be processed. Currently the DMV system is showing Michigan is running at 4 weeks processing time for plates.