Ed Napleton Acura KIA of Elmhurst

Initial Business Response /* (1000, 5, 2015/05/01) */
When a customer writes us a personal check, it usually takes 10 business days to clear the bank. Once we see proof it cleared, we return the payment, as is the case with Mr. [redacted]. Our controller contacted the customer and let him know...

that we put his check in the mail today. Thank you.

I am a repeat customer since 2009 and after spending over 6k at this dealership and dealing with sub-standard service to the point I switched dealers. Most recently I went in for a simple oil change and was presented with a suggestion to replace the dirty air filter at which time I declined. It later turned out that after repeat inquiries to check the filter the mechanic broke one of the screws and dint take responsibility. I complained at the next service and was told that it's not a big deal but a manager would call me back to discuss resolution. After waiting a week I never received a call and after speaking with service advisor I was assured that the manager would call me but that never took place. I would have simply appreciated someone Taking responsibility at the beginning or offering to replace the filter at no cost. Customer service is clearly not their strong suit and I have already alerted my family who owns 4 Acura vehicles to stop doing business there. After so many years of sub standard service I am done with this place.

Initial Business Response /* (1000, 5, 2014/05/05) */
Our office is working with Mrs. [redacted] to correct the problem. We have sent her a form to be completed. Once we receive that back we can continue to process.
Thank you.

I want people to continue to know how terrible this location is. I was buying my first car here and was going through the process with my father who used to sell cars, so we know how the whole process goes. After spending alot of time at this location and after taking one of the salesmen out to dinner, we decided we were going to make a deal. we signed a contingent offer and I took the car home for the night because I was so excited. went back the next day to finalize paper work and they brought us paperwork that had different numbers on it that we agreed to. My father asked where the initial paper work was and they refused to show it to us. The manager said they they shredded all of our working notes with numbers and signatures on it. SHREDDED PAPERWORK. When did that become acceptable when you are trying to sell/buy a car? They lied and essentially tried to steal from us hoping we wouldnt catch the number change. They then threatened to call the cops because we demanded to speak with a supervisor. Long story short they are crooks, rude, liars, and dishonest. I ended up going to [redacted] and they transferred the car to willowbrook from elmhurst and gave me the deal I was hoping for.

Purchased a new [redacted]l from Ed Napleton's KIA in Elmhurst using a [redacted] quote we received from another dealer. Salesman matched the price but did not tell us about an additional $1495 Package price added to all cars they sell. We negotiated that off the price only to find it added back in after we signed the paperwork. They declined to honor the deal and remove the $1495 and redo the paperwork. I was also told 0% financing then to get only 2.9%. THE WORST buying experience I have had in my 40 years of buying cars. They should honor a deal even if I missed it and signed the paperwork and then found the error. I think true Customer Service/Customer Satisfaction does not exist with this dealer. Stay Away, buy a Kia elsewhere if you want a fair deal and honost communication.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.
I did sign an agreement, but the dealership has not fulfilled what was agreed. I received a check and a tank of gas, but the car was not cleaned completely and the alloy wheels have not been furnished. I have not received a call back from the messages that have been left the sales manager or general manager. 
I received a call from the controller they will not longer assist me; and that I will need to work with their corporate office.
I put a complaint to their corporate office, waiting for their followup.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/07/15) */
Our GM has spoken with the customer and [redacted] be sending him a check for the agreed upon amount.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
I agree with [redacted] Acura's response.
Per the discussion with [redacted] Acura's General Manager on July 12th, we agreed to an amount of $1000. Multiple phone calls and emails from [redacted] Acura I was told a check and vehicle paperwork would be overnighted. To date, I have not received funds or vehicle paperwork.
Final Business Response /* (4000, 9, 2014/07/30) */
The dealership does not admit any wrongdoing in this matter. Even though the dealership did nothing wrong, we were still willing to make a good-[redacted] gesture towards the customer and refund him $1,000. Of course, we asked the customer to sign a release and waiver to ensure that he understood that this was a gratuitous gesture and not an admission that the dealership had done anything wrong. The customer has refused to agree to this most reasonable request, and therefore, we cannot refund him any monies at this time. Should the customer change his mind and be willing to sign a release and waiver we would, in the interest of good customer relations, be most happy to refund him the $1,000 as discussed.