eDesign Global

Greetings [redacted] , Yes, we have completed your website and we have trying to contact you to conduct a walkthrough and training of your website and have not been able toWe will ask the same thing we ask in the emails we send youPlease respond with the best number to reach you at so we can move forward and provide you with a walkthrough of your site and servicesThank You!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am willing to settle the matter by the company returning my payment of: 1,and them still keeping other payments I had made for over 1, other complaintsThis company does NOT answer their phone, but asks for my phone # which they do NOT return In their advertisement they claim to lead you along with training......but that is not trueI got minute' training' through on person, but all of a sudden he told me that that he had to hang up.....but would call back in minutesI never heard from him again They collect the monies and after that you are on your own with the program which you don't understand The last person I spoke with claims to be the ownerI demanded $1,payment back and told him that he could keep the other $1,What is the next course for me to collect????? Please helpMy wife has had several strokes and operations in the last 1/yearWE ARE BROKE FROM THE EXPENSES and this program sounded as a possible help Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I have received and accepted eDesignGlobal's responseI DO NOT AGREE with what they say in their responseI want them to return of my $14,Regards, [redacted]

This company failed to give satisfaction to their promises and I WOULD NOT recommend that you do business with them

Chris has caused water damage to multiple homes I have done restoration work on behind him I used Nailon on a remodel and was over billed from the original estimate by several thousand dollars Also had leaks within months of the plumbing hook ups

Greetings *** *** We are sorry to hear you are so displeased with our companyHowever, we are still trying to understand exactly what it is you are so displeased withTherefor in response, we've conducted a very thorough investigation into all correspondence, documentation, and work
performed, etcbetween our company and yourselfYou state very clearly that we have "told you nothing but lies"*** ***, we can assure you this is not the caseEverything we have spoken with you about has been documented. For example: Yesterday, when *** *** mentioned *** *** had removed our F Rating it was because before she placed our account under review it showed online that we had an F Rating and after she placed our account under review, our account listed online "No Rating." Therefor meaning our F rating was indeed removed, even if only for the time beingThis was not a lieAs a matter of fact, we did not have an account or any rating whatsoever with the Revdex.com.org until you reached out to themAnd with hundreds of clients, we had ZERO complaints with the Revdex.com until you had formally made your complaint a few days agoWe would also like to note that we feel *** *** made her decision to classify us as a Business Opportunity and give us an F rating with complaints, based solely on what you told herNot factual evidenceShe did not contact our office directly, prior to making her decision and publicly listing us online as a "work from home" businessWhen in fact, we are a full service Web Development Firm. Now, in regards to your complaint addressed by the Revdex.com, the statements included in your complaint are completely falseMr*** ***, did in no such way "talk you into" purchasing Custom Web Development services from our companyHe took over three hours fully educating you on how search engine optimization works and showed you behind the scenes of what people actually search for on search enginesHe also educated you on the number of times people search for the specific phrase, "top-jazz"You seemed to follow along quite well and were very interested in what we had to offerPlease remember *** ***, all telephone calls here are documented for quality assurance and training purposes. Your complaint then goes on to state that we "are in violation because it is not a registered telephone solicitor with the Secretary of State of the *** **"*** ***, we took the liberty of contacting the Secretary of State's office here in *** ** and were told very clearly that we ARE NOT required to obtain any sort of registration, licensing, documentation, etcto conduct our business in the state of AZIn fact the representative we spoke to, ***, asked for us to let you know you can always call her directlyWhich is highly advisable, instead of contacting the Revdex.com to inquire about licensing requirements in the State of ***, as they are not a Government Organization, however the office of the Secretary of State of *** isEven when we had asked *** *** of the Revdex.com to please inform us of any license requirements that need to have, she wasn’t able toYet, she emailed the Secretary of State and "Senior Abuse" stating there must be some confusion in regards this matterShe did say she would look into this and email us with an answerWe have yet to hear from her*** ***, please contact the Secretary of State’s office directly before you slander our name with incorrect information in the form of a complaint with the Revdex.comThe direct phone number to ***’s Secretary of State Office is ***. Next your complaint indicates we had lied about contacting you when indeed we did try to contact you*** *** himself called and left you a voice mail in regards to the email you had sent our company requesting a refundTo assist with remembering, this was only an hour or so after you were thanking *** *** for our company having outstanding customer service and that you were pleased we were moving along quickly with your websiteYou claim you were coaxed into purchasing this websiteYet you had also sent us an email in the following days after signing up, suggesting a specific color scheme that you would like integrated into your websiteRemember *** ***, all calls are documented for quality and training purposes. Your complaint also states that we essentially plagiarized your signature on an electronic document signing program, *** ***We are very concerned with this as this is a very serious accusation that we will not take lightlyWe would like for this to be very clear *** ***In no possible way whatsoever did we plagiarize your signature on any documentsAfter seeing this accusation we immediately contacted *** *** and they will be providing us with, again, irrefutable evidence that will explain exactly where the contract was signed location wiseMeaning they will have be able to identify the IP Address used along with the Internet Service Provider. Lastly *** ***, you state that there is no refund policy in the documentation that was signed by youHere is an exact, word-for-word, excerpt from the contract that you signed outlining our refund policy: Refunds & CancellationThere are no refunds offered for custom work and/or custom packagesIf a payment plan has been arranged for the total balance due and the client fails to keep that arrangement, the client’s site will be removed from being published on the World Wide Web (internet) until payment is made in fullClient may also be subject to collections for failure to payeDesign Global reserves the right to approve, deny, or cancel a client’s membership at any time, thus resulting in cancellation of the client’s website. *** ***, you ARE the sole owner of *** Keep in mind you purchased a service from usUpon payment, we purchased the Domain Name on your behalf so we could then build and develop the website accordinglyThus the WhoIS records will show the Registrar of the domain name, "eDesign Global." Upon completion of the website and it's training, we transfer all rights and ownership to you, *** *** ***Also to address your claim that the site hasn't changed ownership since February, we did indeed purchase this domain only last week after speaking with you and have irrefutable evidence of such; a receipt for payment from ***Plus please understand *** ***, that according to the contract that was signed by you we have to days to complete all work once started, which includes but is not limited to, transferring the said domain name into your name. In regards to your statement in your email this morning, no one here has tried to "induce" you to view your websiteWe are only contacting you to inform you the work has been completed and to offer training and a walk through of services and your websiteAccording to the contract signed, we have to do this by lawPlease do not shun us for doing our jobs*** *** sir, we've attempted to show you your website and offer training twice now by phone and each time you've refused serviceYou've also stated clearly in your email, you wish for us to no longer phone or email you and to direct all correspondence through *** ***Reluctantly, we will respect your wishes and no longer phone or email youWe will however need to change the status of your account with us to "Refused Training"This is something we do not wish to do with any of our clients, and just in case, we will hold off on this for the next hours if you decide to change your mind. In regards to *** ***, her name is not listed on your account as an authorizedTherefor we cannot share or disclose any information pertaining to your website with her any furtherHowever, we will be talking with her in regards to the complaint you issued with the Revdex.com and to possibly become accredited with them sometime in the near future. In the end *** *** we do strive to make all of our clients happy customersThere are no hard feelings towards you from anyone at our organization and we’ve always treated you with the utmost professionalism and we plan to continue to do so. As far as your desired settlement, *** ***; at this time a refund of services is not possible due to the work already being fulfilled and as there is no refunds on custom web development due to the nature of the work being custom tailored to what you personally requested; similar to other companies even in other industries that offer custom work of some sortHowever, to appease your concerns and frustrations with our company/services we are willing to offer you months of free web hosting as well as further SEO (Search Engine Optimization) development at no additional chargeIf this is acceptable to you, please let us as soon as possible
Best Regards, Support TeameDesign Global *** ** *** *** *** *** *** *** ** ***
**We have moved!!*** * *** *** *** *** ** ***
** *** *** ***
***NOTE TO Revdex.com***
Please note: Due to *** ***’s complaints being fabricated and completely falseWe would greatly appreciate if this complaint be removed from our online profile on your site and we would also greatly appreciate being re-evaluated in becoming accredited, based off the complaints directed towards us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I DO NOT ACCEPT THE RESPONSE. THEIR RESPONSE IS FRAUDULENTTHEY PROMISED ME, WITHIN MONTHS THAT THEY WOULD PRESENT MY WEBSITE TO MAJOR ADVERTISERS, TO BRING TRAFFIC BY THOUSANDS, THEREFORE BRING SALES TO MY WEBSITE. AS FAR AS SOMEONE HACKING INTO THEIR . THAQT IS A DOWNRIGHT LIE. THE "HACKER" DID NOT EVEN CONTACT ME UNTIL AFTER I HAD COMPLAINED TO [ EGLOBLEDESIGN] ABOUT THEM NOT COMMUNICATING WITH ME, AND NO ACTION GIVEN TO MY WEBSITE AT ALL. THEY SIMPLY IGNORED ME AFTER I PAID THEM THE LAST $MY FIRST PAYMENT WAS $200.00. I WILL NOT LET THIS REST...I LIVE ON $A MONTH AND FOR THEM TO RIP ME OFF LIKE THIS IS NOT RIGHT. SINCERELY *** ***

Chris has caused water damage to multiple homes I have done restoration work on behind him I used Nailon on a remodel and was over billed from the original estimate by several thousand dollars Also had leaks within months of the plumbing hook ups

Greetings [redacted], Yes, we have completed your website and we have trying to contact you to conduct a walkthrough and training of your website and have not been able to. We will ask the same thing we ask in the emails we send you. Please respond with the best number to reach you at so we...

can move forward and provide you with a walkthrough of your site and services. Thank You!

Greetings [redacted],After receiving the complaint from the Revdex.com we contacted you directly to try and find a resolution to your complaint. After speaking with you, we were able to address your concerns and come to an agreement in which we will both be working with one another and moving forward in...

a common direction. We additionally offered you 10 articles to be posted once a week for the next 10 weeks. At this time, per your acceptance to our response, we consider this matter resolved and look forward to speaking with you soon!Thank You!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am willing to settle the matter by the company returning my payment of: 1,800.00 and them still keeping other payments I had made for over 1,000.00
other complaints. This company does NOT answer their phone, but asks for my phone # which they do NOT return.  In their advertisement they claim to lead you along with training......but that is not true. I got 15 minute' training' through on person, but  all of a sudden he told me that that he had to hang up.....but would call back in 15 minutes. I never heard from him again.   They collect the monies and after that you are on your own with the program which you don't understand......
The last person I spoke with claims to be the owner. I demanded $1,800.00 payment back and told him that he could keep the other $1,000.00 . What is the next course for me to collect?????
Please help. My wife has had several strokes and 5 operations in the last 2 1/2 year. WE ARE BROKE FROM THE EXPENSES and this program sounded as a possible help........
Regards,[redacted]

YOU HAD PURCHASED A WEBSITE, NOT A MONEY MAKING PROGRAM. PLEASE UNDERSTAND THIS. THE WEBSITE IS YOURS TO DO WITH AS YOU PLEASE. THERE IS NO GUARANTEE OF ANY INCOMES BEING EARNED BY PURCHASING A WEBSITE FROM US AS WE ARE STRICTLY A WEB DEVELOPMENT COMPANY. IT'S NOT SOMETHING WHERE YOU JUST RECEIVE A...

REFUND WHENEVER YOU WANT EITHER, ESPECIALLY WHEN THE ORIGINAL TRANSACTION WAS MORE THAN 6 (SIX) MONTHS AGO. IF YOU HAVE ANY FURTHER COMPLAINTS, PLEASE TRY TO ADDRESS THEM WITH OUR OFFICE DIRECTLY INSTEAD OF GOING STRAIGHT TO 3RD PARTY MEDIUMS WITHOUT ADDRESSING ANY CONCERNS WITH US. THANK YOU.

Greetings,We are sorry to hear this matter is not resolved. After reading part of [redacted]'s response, "I have received and accepted eDesignGlobal's response;" (Which was later edited by Revdex.com staff to not include the italicized wording) and after going through great lengths to offer additional services as well as providing excellent customer service along with outstanding professionalism towards [redacted] himself, we are not willing to offer additional services in addition to what we've already offered to settle this matter. If [redacted] is willing to accept, our current offer still remains.We have irrefutable evidence that several of the concerns addressed by [redacted] in his complaint against us are fabricated. We also believe his complaints were fueled by ideas given to him by a representative of the Revdex.com who had spoken with him a day prior to the day his complaint was actually filed. It is to our understanding the Revdex.com serves as an neutral intermediary. We feel this was not the case in this incident and taken the correct measures to address this as a separate situation. At this time, we've addressed [redacted]'s complaint, attempted to continue a professional relationship with [redacted], and offered a resolution to his concerns. All of the services purchased by [redacted] were completed in the time frame outlined in the Statement of Work. There is no refunds that are offered for our custom web services as they are specifically tailored to one individuals likes, interests, and ideas. Our refund policy was submitted in our last response and can also be found in the Statement of Work signed by [redacted].  If [redacted] is not willing to accept what we've offered, there is nothing further we are willing to do and consider the complaint resolved. Thank You.Best Regards, Support TeameDesign Global [redacted]

We are sorry to hear you are displeased. We have been in direct contact with you every single day for the past week even before this email was sent by a former employee of ours. You spoke with the owner personally last night, 9/26 and were happy with the resolution offered. Please understand, there...

are no refunds offered on custom services. This policy is outlined in the Statement of Work signed by you. This was also mentioned when we spoke with you last night. There is however a grace period for the first 72 hours of your initial payment, but in this case, the 72 hours has passed and you have since waived off on all the work, agreeing that all services were completed to your satisfaction. Remember all correspondence between our company and our clients is documented closely for quality assurance purposes and instances such as these. We ARE NOT a business opportunity type company. Please keep in mind the email you received was from a disgruntled employee who was fired due to his lack of professionalism. Further we highly suggest you not speak with him, as any information you release to him will not be protected under our client confidentiality policy due to him no longer being an employee of ours. With that said, we are a full service web development firm and we reserve the right to refuse service to anyone at anytime. All services offered have been completed to your specifications and we choose to exercise our right to longer host your websites on our servers. You will receive an email within the next 48 hours containing all of your sites content and files. You will be responsible for hosting your own websites from that point on and will not be charged the monthly hosting fees from us any longer. Any questions you have regarding this matter should be directed towards our Customer Service Department.Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Ms. [redacted], please understand we are not the ones who promised you thousands of traffic as this is unrealistic and not possible to guarantee any sort of traffic. We research keywords optimized to your niche based off competition levels and integrate them into article content. In return search...

engines will recognize this content and pick up these keywords and place you in their index accordingly. The company who contacted you, was a fraud based out of [redacted]. Out data based was hacked and comprimised. These scammers are requesting from our clients checks by mail or money orders/wire transfers. In the mean time we've done everything we know to do to increase security measures and now require all of our clients, past present and future to set a 4 digit to their account for security purposes. A mass email was sent to you and all of our clients informing of these events. If you have any other questions do not hesitate to ask. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
 I have received and accepted eDesignGlobal's response. I DO NOT AGREE with what they say in their response. I want them to return of my $14,995.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
 I have received and accepted eDesignGlobal's response. I DO NOT AGREE with what they say in their response. I want them to return of my $14,995.
Regards,

YOU HAD PURCHASED A WEBSITE, NOT A MONEY MAKING PROGRAM. PLEASE UNDERSTAND THIS. THE WEBSITE IS YOURS TO DO WITH AS YOU PLEASE. THERE IS NO GUARANTEE OF ANY INCOMES BEING EARNED BY PURCHASING A WEBSITE FROM US AS WE ARE STRICTLY A WEB DEVELOPMENT COMPANY. IT'S NOT SOMETHING WHERE YOU JUST RECEIVE A...

REFUND WHENEVER YOU WANT EITHER, ESPECIALLY WHEN THE ORIGINAL TRANSACTION WAS MORE THAN 6 (SIX) MONTHS AGO. IF YOU HAVE ANY FURTHER COMPLAINTS, PLEASE TRY TO ADDRESS THEM WITH OUR OFFICE DIRECTLY INSTEAD OF GOING STRAIGHT TO 3RD PARTY MEDIUMS WITHOUT ADDRESSING ANY CONCERNS WITH US. THANK YOU.