In regards to the referenced ID number, I personally met with Mr. [redacted] myself and he was in agreement with backing out the purchase of the BMW X1. Mr. [redacted] seemed satisfied with this agreement. Should you have any further questions or concerns, please do not hesitate to contact me at...
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted] Same as on this complaint IntOrd# [redacted] / Ord# [redacted] Date 04/**/15 Email Address: [redacted] same as on this...
complaint Time Ordered: 20:11:2 SKU# ICA5DM3 - CANON*EOS-5D MARK III BODY KIT $2499.00 With Shipping — UPS Next Business Day Air $56.00 [redacted] placed his order online on our website [redacted] And he received his confirmation # [redacted] on April *, 2015 via email to the same email address he submitted on his order; [redacted]. [redacted] Adorama Camera makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 8:00 PM ET (Eastern Time) are generally shipped the same day (subject to verification, click here for details). Since his order was submitted after the 8 pm cut off, his order was shipped the next day, Friday 4/*/15 and a shipping Email confirmation had been sent to him to his email address; [redacted] (same email address as on this complaint) on 4/**/15 14:05. His package was delivered as addressed and signed for on the very next business day, Monday 4/*/15. [redacted]. He had never contacted us since, only thru his back as a chargeback. He stated that this was supposed to be delivered on 4/*/15 but it was not. We replied to this chargeback and explained the shipping time (as indicated above) and sent them signature proof of delivery. Delivered and signed for as addressed. His bank closed the case in our favor. This is not a fraudulent charge. He did place this order with his credit card whereby giving us authorization to charge his card. This order was placed and authorize by him. It was delivered to him and received as addressed. No refund due Thank you for your patience and understanding, Respectfully, Leah R. | Customer Service | Adorama Inc Phone: ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business sent me a replacement.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response given by the retailer is completely unacceptable. As a former retail manager (18 years) I do understand that mistakes happen. Any legitimate retailer would make good on their advertisement regardless. As you can see in the attachment, the ad is as clear as day and made for shoppers like myself to want to purchase this item. Best regards,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
Adorama customer service got back in contact with me this week and explained the situation and will be sending the missing item. Thanks for your assistance in this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
The business has adequately addressed the issue referenced in complaint ID [redacted], and I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
In regards to the referenced ID number, I personally met with Mr. [redacted] myself and he was in agreement with backing out the purchase of the BMW X1. Mr. [redacted] seemed satisfied with this agreement. Should you have any further questions or concerns, please do not hesitate to contact me at...
502-[redacted]Thank you,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted] Same as on this complaint IntOrd# [redacted] / Ord# [redacted] Date 04/**/15 Email Address: [redacted] same as on this...
complaint Time Ordered: 20:11:2 SKU# ICA5DM3 - CANON*EOS-5D MARK III BODY KIT $2499.00 With Shipping — UPS Next Business Day Air $56.00 [redacted] placed his order online on our website [redacted] And he received his confirmation # [redacted] on April *, 2015 via email to the same email address he submitted on his order; [redacted]. [redacted] Adorama Camera makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 8:00 PM ET (Eastern Time) are generally shipped the same day (subject to verification, click here for details). Since his order was submitted after the 8 pm cut off, his order was shipped the next day, Friday 4/*/15 and a shipping Email confirmation had been sent to him to his email address; [redacted] (same email address as on this complaint) on 4/**/15 14:05. His package was delivered as addressed and signed for on the very next business day, Monday 4/*/15. [redacted]. He had never contacted us since, only thru his back as a chargeback. He stated that this was supposed to be delivered on 4/*/15 but it was not. We replied to this chargeback and explained the shipping time (as indicated above) and sent them signature proof of delivery. Delivered and signed for as addressed. His bank closed the case in our favor. This is not a fraudulent charge. He did place this order with his credit card whereby giving us authorization to charge his card. This order was placed and authorize by him. It was delivered to him and received as addressed. No refund due Thank you for your patience and understanding, Respectfully, Leah R. | Customer Service | Adorama Inc Phone: ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business sent me a replacement.
Sincerely,
[redacted]
Buisness responded via mail, image attached in word file.
My lens was sent back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response given by the retailer is completely unacceptable. As a former retail manager (18 years) I do understand that mistakes happen. Any legitimate retailer would make good on their advertisement regardless. As you can see in the attachment, the ad is as clear as day and made for shoppers like myself to want to purchase this item. Best regards,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please see attached.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
Adorama customer service got back in contact with me this week and explained the situation and will be sending the missing item. Thanks for your assistance in this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
The business has adequately addressed the issue referenced in complaint ID [redacted], and I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]