Edge Pest Control

Thank you for sharing the customer concerns with us. We would like to address the issues raised and resolve any misunderstanding of the service agreement.   We strive to make sure our customers understand all of the terms and conditions related to our service at the time the agreement...

is signed. Our sales representatives are extensively trained to explain the key terms of the agreement, including the right of refusal and cancellation policy. We have spoken with the sales representative and he confirmed that he properly explained the terms of the agreement. In addition, the service agreement outlines all of the terms of the service and ensures that the obligations of the parties are clearly set forth. The terms which the customer claims were misrepresented were clarified in clear language which the customer had to initial and sign before servicing began. A copy of the contract is included for ease of reference.  The customer reviewed and signed four places on the contract, including the following statements:           i.     Term- This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term.         ii.     If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value.        iii.     I understand that this agreement is for the terms outlined in the Service Types section above. You the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.  If the buyer cancels the transaction before midnight on the third business day and service was rendered, the buyer is responsible to pay the discount received on the initial service. The terms and conditions are a part of this agreement.These statements would have informed the customer of the policies relating to the cancellation policy.  There was no fraud in the inducement, as the customer had time and opportunity to review all of the terms, which were clearly set forth in the Agreement. Additionally, a copy of the Agreement was given to the customer on May 13, 2016, immediately after the agreement was signed.As mentioned previously, the agreement is attached for ease of reference. Note that there is not indication that Mr. [redacted] would be paying for all services up front. He did however, sign authorizing us to withdraw funds as each service is performed, contradictory to his complaint.  Edge billed according to the service agreement.  The initial service was on 5/13/16.  The standard price is $159.99 and he was discounted to $79.99.  Edge billed Mr. [redacted] $79.99 on 5/13/16.  The second service is performed 4 weeks later to break the hatching cycle of the pest nesting and was performed on 6/28/16.  Note that it is a little further than 4 weeks as we received notice that the [redacted] were in the hosptial and therefore reschedule.  The regular service charge for all regular service is $139.99 but Mr. [redacted] was discounted to $99.99.  Edge billed Mr. [redacted] $99.99 on 6/28/16 according to the service agreement.  On 6/28/16 Mr. [redacted] called to our office stating that he was confused about the billing and why he was being charged at the time of service.  Our customer care specialist explained that he was set up on our automatic ez pay option where we would charge the amount of the service after each service is rendered.  He stated that he thought he had already paid for all service up front.  The customer care specialist stated that we had no record of that but that we could definitely do that for him.  To make things easier we refunded the $179.98 that had already been charged and then charged Mr. [redacted] $740.92.  Note that this is a very large discount. Our standard process for anyone wanting to pay for services all upfront would be to give them a 5% discount. Mr. [redacted] signed up for 9 services (1 initial and 8 regular quarterly services) or 2 years.  The price for the initial, as mentioned previously, was $79.99 and the price for the regular quarterly services was $99.99.  The full amount for 2 years would be $879.91.  When adding the 5% discount the price should have been $835.91.  Because of the confusion, Edge agreed to the price of $740.92.   This is over a 15% discount.As of 6/28/16 when Mr. [redacted] originally called us to let us know of the issue we have not charged Mr. [redacted] for any additional services.  Once we were made aware of the misunderstanding it was corrected.  In regards to our Revdex.com rating we are very proud of our 'A' rating and know that the number of complaints is very minimal (less than 1%) compared to our entire customer base and with the number of customer interactions we have on a daily basis. We are more than willing to refund the amount paid and Mr. [redacted] can pay service to service like he was originally set up, however, if discontinuing the service Mr. [redacted] would be required to pay the 50% early termination fee that he had agreed upon.  Edge does not feel like any mistakes have been made as the service agreement had no indication of him paying upfront for services. Again, once we were made aware of this misunderstanding we made the necessary changes to make it right in his eyes. At this time Mr. [redacted] has 6 remaining services.  The early termination fee would currently be $299.97.

Thank you for sharing the customer concerns with us. We would like to address the issues raised and resolve any misunderstanding of the service agreement.    We strive to make sure our customers understand all of the terms and conditions related to our service at the time the agreement is...

signed. Our sales representatives are extensively trained to explain the key terms of the agreement, including the right of refusal and cancellation policy. We have spoken with the sales representative and he confirmed that he properly explained the terms of the agreement. In addition, the service agreement outlines all of the terms of the service and ensures that the obligations of the parties are clearly set forth. The terms which the customer claims were misrepresented were clarified in clear language which the customer had to initial and sign before servicing began, and not in "small print" as Mr. [redacted] has stated.  Note that he signed directly next to the cancellation policy. The customer reviewed and signed four places on the contract, including the following statements:            I.     Term- This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term.          ii.     If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value.         iii.     I understand that this agreement is for the terms outlined in the Service Types section above. You the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.  If the buyer cancels the transaction before midnight on the third business day and service was rendered, the buyer is responsible to pay the discount received on the initial service. The terms and conditions are a part of this agreement.These statements would have informed the customer of the policies relating to the cancellation or trial period.  There was no fraud in the inducement, as the customer had time and opportunity to review all of the terms, which were clearly set forth in the Agreement. Additionally, a copy of the Agreement was given to the customer on 7/16/16 at 11:11am immediately after the agreement was signed.Attached is the service agreement that shows that all areas were signed and that all major terms are not in small print.  Also attached is the invoice for the first service rendered.  On this invoice Mr. [redacted] signed stating that he saw our Welcome Video that explains more about the service and specifically explains the service schedule.  This video can be seen at the following link http://www.edgeservicing.com/welcome-to-edge/.  The video very clearly explains that the first service will be performed 4 weeks after the initial service and then will continue on a quarterly basis thereafter.  This video was shown at the time of service and a link to this video was sent to the customer with his service agreement.Edge records all of its phone calls.  At no time were the customer care specialists or managers rude.  They did inquire about the video as mentioned previously, Mr. [redacted] signed specifically for it. The manager also inquired about the cancellation policy as this was not hidden but once again was signed for specifically by Mr. [redacted].  The manager offered to push the service back one week to help Mr. [redacted].  This service is crucial to breaking the hatching cycle as the gestation period for most insects is approximately 4-6 weeks.  The initial service is more of a clean out service and targets the parent generation of pests and the first regular service is targeted towards the second generation which would have hatched in that 4 weeks.  Edge has also talked to the sales representative who claims that he did make Mr. [redacted] aware of the service schedule. To help with the financial side, Edge would be willing to postpone the payment for the service that was pushed out to 8/20/16 for up to one month if this would help.  To clarify, Edge would be willing to postpone the payment for the 8/20/16 service to 9/20/16.  Service will still be performed on 8/20 but will not be deducted from Mr. [redacted]s account until 9/20/16.  Please let us know if this works.

Thank you for your response.  Please note that Edge has multiple certified entomologist's on site that have confirmed that the customer has  pocket gophers.  Note that the customer may also have some voles, however, the dirt mounds and holes in the yard are due to the gophers.  Once again, gophers are not included in the general pest control services.  Edge does provide a gopher service and is more than willing to set up this service at a discounted rate, but it would be an additional charge. The customer does have 7 services remaining in their initial term.  Closing the account would result in an early termination fee of 50% of the remaining services.  That price would be $402.47.   Once again, we have already lowered the service agreement from 3 years down to 2 years.  The 7 remaining services and amount mentioned is for the 2 year plan.  If the service was still at 3 years the fee would be higher.  The next service is scheduled for 9/22/17.  If the customer would like to discontinue they would need to call the office to confirm for security purposes.  Unfortunately, since the damage to the lawn is being done by a pest that is not included in the customers service, Edge is not responsible for the damages.

This has been resolved with the customer directly.  All servicing vehicles are tracked via GPS.  After checking the GPS records, the service specialist arrived at 4:21pm on 5/7 and departed at 5:32pm on 5/7.  This information was relayed to the customer.  Mr. [redacted] spoke to a...

manager who lowered the term of his service agreement and Mr. [redacted] accepted this resolution.

Thank you for sharing the customer concerns with us. We would like to address the issues raised and resolve any misunderstanding of the service agreement.     We strive to make sure our customers understand all of the terms and conditions related to our service at the time the...

agreement is signed. Our sales representatives are extensively trained to explain the key terms of the agreement, including the right of refusal and cancellation policy. We have spoken with the sales representative and he confirmed that he properly explained the terms of the agreement. In addition, the service agreement outlines all of the terms of the service and ensures that the obligations of the parties are clearly set forth. The terms which the customer claims were misrepresented were clarified in clear language which the customer had to initial and sign before servicing began.  A copy of the contract is included for ease of reference.   The customer reviewed and signed four places on the contract, including the following statements:            i.     Term- This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term.          ii.     If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value.          iii.     I understand that this agreement is for the terms outlined in the Service Types section above. You the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.  If the buyer cancels the transaction before midnight on the third business day and service was rendered, the buyer is responsible to pay the discount received on the initial service. The terms and conditions are a part of this agreement. These statements would have informed the customer of the policies relating to the cancellation or trial period.  The service agreement also shows a calendar which shows the dates of the services throughout the year.  The service agreement also clearly states that the service is a quarterly service performed every 12 weeks. We are more than willing to work with customers by moving the service a few days to be more convenient to them.  As stated in the complaint, Ms. [redacted] called on 6/5/17 and let us know of some activity that she was seeing.  The customer care specialist informed her that this was normal after the initial service as the product is an irritant. The customer care specialist then explained that because of that as well as to break the hatching cycle we schedule the next service 4 weeks after the initial service. At this time she asked Ms. [redacted] if she could keep an eye on the activity and if it gets worse before the next service which was in a week. At that time Ms. [redacted] claimed that this was not told to her.  She claimed that she "read through" all of the material that was given to her and was never made aware of this.  The customer care specialist asked if Ms. [redacted] had watched the Edge Welcome Video as this too explains some of these details.  Ms. [redacted] stated that she had seen it but did not remember that part.  At this point Ms. [redacted] said "well thanks for your time, I have to go" and hung up the phone.  At no time did the customer care specialist "refuse" to provide Ms. [redacted] with an additional service.The service itself is designed to keep the customers pests under control. The frequency of the service is set at 12 weeks because the product used has a residual of up to 90 days.  By providing the service every 12 weeks we always ensure that a barrier is established. Note that the above mentioned welcome video also clearly states that Edge will be coming to perform service during each season as each season brings different pests. On 11/27/17 Ms. [redacted] called and wanted to postpone services until next summer. The customer care specialist explained that this was not possible as one the service that Ms. [redacted] signed up for was a 12 week quarterly service and by pushing the service out we would be sacrificing the integrity of the service.  This would ultimately make taking care of the pests and the customer nearly impossible. Ms. [redacted] then spoke with a manager about cancelling services since she was not able to postpone service. During the conversation Ms. [redacted] claimed that she was an environmentalist and would have never signed up for a 12 week service and would have never agreed to getting service that often if she wasnt able to get serviced when she wants.  Ms. [redacted] claims that she read all of the "fine print" of the agreement prior to signing up so that she was very clear with what she was signing up for. Note that the agreement clearly states the following, "Failure to perform the regular services according to the service frequency of the service type may compromise service results and may void the Guarantees outlined in the agreement. Requests to move services outside of the week scheduled will be reviewed on a case-by-case basis and any such changes must be authorized by a manager."  Note that later in this same call Ms. [redacted] claims that she felt dumb because she did not read the whole agreement. At no time did [redacted], the manager, agree with Ms. [redacted] about the number of services she needed or did not need.  [redacted] did say that he could move the service out a little bit but did not want to move it too far to sacrifice the integrity of the service. The service was moved from 11/27/17 to 12/28/17.  [redacted] made it clear to Ms. [redacted] that this would not be the best decision for her pest control needs.  She understood the risk and stated that she would be getting her brother and sister that were lawyers involved.  She also stated that she would be posting bad reviews online to her group of 16,000 women of [redacted]. Edge's sole purpose is to take care of the customer by taking care of the pest control needs.  Service in the winter time is absolutely needed.  Note that Edge has 2 onsight entomologist's that have helped in the designing of the service.  Although many pests are not visible in the winter, this does not mean that they are dead.  If all pests died in the winter we would never have them again in the spring and summer months. We stand by the manager's decision and unfortunately are not willing to push the service out any further.  If for budgeting purposes it helps the customer we are willing to even postpone the payment for the 12/28/17 service out 1 month. We apologize for any misunderstanding with the service and the agreement.  For the confusion we are willing to lower the service agreement from the original 9 services down to just 7 services.  Since the customer has already completed 3 services this would leave 4 remaining instead of 6.

Complaint: [redacted]
I am rejecting this response because:  Edge Pest Control did not provide a service agreement as they have stated, they are not being untruthful!  What I received was an invoice for the service that was completed that day.  The business practice of harassing a customer for a yearly service that they don't want is disgraceful.  Any company that has a customer sign and initial things outside in the sun that are not clearly explained on an iPad and don't provide a copy at time of service; except for "Sign Here & Initial Here for today's service" is blackmail. I did not receive any service agreement until September 14th, 2016, thirty-five (35) days from August 11, 2016. When I called for the 2nd "free treatment" because the wasps infestation got worse not better from the initial visit, and the customer service person advised me that I had three (3) days to cancel the contract for a two (2) year service, that I was the first time that I heard I was in a contract and I point blank asked that person, "How would I know this?" and they said "from the service contract" and I said "what service contract? I didn't receive any service contract?" I didn't want a service agreement.  I immediately went back through my emails and back through junk emails to see if I received anything additional to the ONLY email I received from Edge on 8/11/16 which was an invoice for the one (1) day service. This business practice is extortion and blackmail.Any reputable company would apologize for my inconvenience and stop the harassment of payment for a service I don't want and did NOT request!
Sincerely,
[redacted]

Thank you for your response.  As mentioned Mr. [redacted] signed in 3 locations surrounding the early termination verbiage.  He signed directly next to it as well.  Again, we have verified with the sales representative and he has confirmed that he remembers the interaction with Mr. [redacted] and that he did let Mr. [redacted] know of the early termination fee.  Note that the fee covers a few different things but is not limited to commissions, product, and other things.  Note that Edge does not buy the product used on each service the day before.  Product is purchased in bulk based on the number of services planned in advance.  Since product has already been purchased we simply ask that the customer cover 50% of what is left.  Edge feels that this is very reasonable compared to other companies in the industry.  Because the representative told Mr [redacted] abou the fee and Mr. [redacted] signed directly next to the fee acknowledging that he understood Edge will not be making any changes to the amount owed.  If Mr. [redacted] is not willing to transfer services to a friend or his apartment we recommend raising the rent of the home by $40 a month and include the service as part of the rent for the people renting his home.  Edge would be able to continue to service and Mr. [redacted] would be having the service paid for by his renters and not out of his own pocket.  This would also potentially be reducing much great costs down the road. As mentioned previously, if the service is not transferred or continued the unpaid amount would be sent to a collections agency by the end of the month approximately.

Complaint: [redacted]
I am rejecting this response because: I'm done
Sincerely,
[redacted]

Thank you for the information.  We would love to address any concerns that have been brought up.  First, the customer was acquired by Edge, The Service Company and did not originally sign up with Edge.  The customer signed up originally with [redacted] for a general pest...

control service. It was not until 4/15/17 that the customer signed up with Edge Pest Control for a Lawn Care service.  The Lawn Care service treats and fertilizes the lawn as well as weed control.  The customer signed up for a total of 9 lawn care services and has received 4 of them and has 5 remaining.  The current balance on the customers account is for the early termination fee for the lawn care service.  The service agreement states, "If for any reason you are unable to fulfill the obligation associated with the service types associated with this agreement, you will be required to pay 50% of the remaining contract value.  The service fee for each service is $109.99.  With 5 services remaining, 50% of that comes to $274.98.  Rodents of any kind, and pests of any kind are not included in the customers lawn care service. When Edge acquired the account from Preventive we showed that a balance of $115.90 was still owed by the customer, based on Preventive's records.  On 10/4/16 an Edge manager called and spoke with [redacted].  At this time he let us know that he was not happy with how the service had been going with Preventive.  The Edge manager let him know that we do not know all of the details of what happened in the past, being that it was with Preventive, however, we did want to take care of the customer, therefore, the balance was waived for Mr [redacted].  [redacted] seemed to be pleased with this resolution. Note that the customer had informed us that he had voles.  This pest is included in the general pest service performed by Preventive AND by Edge. On one occasion an Edge Service Specialist went to perform a service at the customers home and noticed that the customer not only had voles, but also had pocket gophers.  Pocket gophers are not included in the general pest service. We have viewed past invoices and at no time were any notes made regarding pocket gopher activity.  The customer was informed by the specialist that we do offer a pocket gopher service but that it would be an additional charge. We are more than willing to take care of the pocket gophers, however, the customer would have to pay an additional service fee.  Note that we did close the customers pest control service with no fee as he had completed his initial term.We do not feel like any mistake was made.  The balance that is on the account is from the lawn care service and is a completely separate service from the pest control and is unrelated. Edge will not be making any changes to the balance owed for the lawn care early termination fee.  Note that Edge has already given the customer a free service by waiving the balance the customer owed previously when the account was acquired.  As an additional show of good faith we are willing to give the customer one free pest control service if the account is reactivated, however, the customer would still have to sign up for pocket gopher service if he desires that gophers are treated.

Complaint: [redacted]
I am rejecting this response because:i have nothing more to say. 
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I just want the contract cancelled and a complaint posted to the Revdex.com website, these contractors are scammers and I just want the public to know how they operate (the purpose of the Revdex.com website) they know how to navigate w/ the Revdex.com and that is why they have resolution to most of their 80 complaints against them, the Revdex.com is now an ineffective website that is not truthful and helps protect scammers like them not allowing the truth to be published on their website their for allowing scam artist companies like Edge to keep on scamming and deceiving the public, it is a bad situation!, the Revdex.com is now an ineffective resource for people to go to and complain, you have no real reason to exist if not to protect the public from these types of scammers, what a waste of my time, I have paid the early termination fee to Edge but would like others to see what a horrible company they are and what their mission is but the Revdex.com simply does not care as long as they keep paying their fees to be a member simply despicable and you should be ashamed for protecting them!!

Thank you for your response.  As mentioned previously, all phone calls are recorded for quality purposes. Note that we have searched all records and do not have a single phone call from Mr. [redacted] until 7/18/16.  Again, this was the first indication that we had that he wanted to discontinue the service.  To confirm, we have cancelled the account with the early termination fee of 50% of the remaining contract value.  This amount is $199.98.  On 8/26/16 we sent an email confirming that the account had been cancelled and that the remaining balance would be sent to a collections agency in 30 days from that date.  We have reached out to our phone provider and they too cannot find any calls from either of the numbers listed on Mr. [redacted] account.  Edge has not created this scenario as stated in the response.  In the previously provided service agreement, the pricing is extremely clear.  Mr. [redacted] has the lowest price that Edge offers and therefore could not have had a lower price simply based on this policy and that the system will not allow you to reduce the price lower.  Edge tried reaching out to Mr. [redacted] multiple times prior to his Revdex.com complaint.  Multiple messages were left by managers trying to reach out to him. Once again, the first call were ever received was on 7/18 at that time he stated that he might be cancelling but wanted to look into a card that the sales representative gave him and then would call back later that evening.  On 7/21 we went to do the service since Mr. [redacted] had not called us back. He refused the service.On 7/22 a manager called a left a message for him to discuss the account with him.On 7/27 we returned again to complete the service, since the timing is crucial to breaking the nesting cycle of the pests, however, Mr. [redacted] refused service again. On 7/30 a manager left a message for Mr. [redacted] and he did call back later and spoke with a manager.  During this call he agreed to continue services but could not have anyone out until after 8/5.  The service was scheduled for 8/12.  Attached is the phone call. On 8/12 we went out to do the service and Mr. [redacted] refused the service, stating he had cancelled. It appears that Mr. [redacted] has a short memory as it is very clear with the service agreement and the attached phone calls that much of the confusion is on his end and not ours.  Again, based on these details, no changes will be made.  If the balance is not paid or the account reactivated to allow us to continue services, the balance would be sent to a collections agency.

Complaint: [redacted]
I am rejecting this response because: see attached file
Sincerely,
[redacted]

Thank you for your response.  Please note that when the lawn service was sold to you the specialist made it very clear that it does take time.  Note that in the recorded call in August you stated that the service was good.  This recorded call was provided as proof.  It does not make sense that you would state that the services are good if they were not.  Once again, we have sent a field manager to your home who has stated that the reason your lawn is the way it is was due to the lack of water.  We do not know why other peoples lawns in your neighborhood look differently than yours as we do not treat theirs.  We apologize for any misunderstanding with the expectations of the service.  Note that spiders are reclusive by nature.  What we have found is that after servicing a few months we have gotten rid of the spiders food source and therefore the must leave their nesting areas to hunt for food.  This can seem like there is even an increase in the spider activity but what it is doing is getting the spiders in contact with the product. Also, the fall is the breeding season for spiders which also can cause an increase in activity. Note that we do offer unlimited free re-services and can return and retreat between regular visits upon request.  Due to the rejection of the previous compromise we will not make any changes to your account and keep both accounts open. If you would like to discontinue there would be a 50% early termination fee for each service.

Thank you for sharing the customer concerns with us. We would like to address the issues raised and resolve any misunderstanding of the service agreement.    We strive to make sure our customers understand all of the terms and conditions related to our service at the time the...

agreement is signed. Our sales representatives are extensively trained to explain the key terms of the agreement, including the right of refusal and cancellation policy. We have spoken with the sales representative and he confirmed that he properly explained the terms of the agreement. We have also listened to the phone call as the [redacted]'s had called Edge directlyf or service. In addition, the service agreement outlines all of the terms of the service and ensures that the obligations of the parties are clearly set forth. The terms which the customer claims were misrepresented were clarified in clear language which the customer had to initial and sign before servicing began.  A copy of the contract is included for ease of reference.     The customer reviewed and signed four places on the contract, including the following statements:            I.     Term- This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term.          ii.     If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value.         iii.     I understand that this agreement is for the terms outlined in the Service Types section above. You the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.  If the buyer cancels the transaction before midnight on the third business day and service was rendered, the buyer is responsible to pay the discount received on the initial service. The terms and conditions are a part of this agreement.On 5/12/17 the [redacted]'s received their first service. A stated in our welcome video that is sent to all customers, the initial service can cause an increase in pest activity as the product used is an irritant.  By driving the pests out of their nesting areas they are more likely to come in contact with the product which would then take care of them.  The [redacted]'s signed on their first invoice stating that they had seen the welcome video.  The invoice is attached. On 6/9/17 we returned to break the hatching cycle of the pest and start the regular quarterly schedule.  This was a planned visit in accordance with the customers agreement and service schedule. See attached service agreement. On 7/7/17 the customer called and we set up a free service for 7/12.  During the phone call we did let the customer know that the service does take some time and that we cannot prevent the wasps from flying around the lawn or through the air.  The wasps would have to land in the product or where we have sprayed in order to be taken care of. On 7/17/17 [redacted] called in and wanted to cancel.  We let him know that the service does take time and that we could come out again but that we just came out so the product is still there and working.  We ended up setting up another service for 7/19/17 and retreated.  On 7/21/17 the customer called again.  We again assured the customer that we can and are taking care of his issue but that it is not magic.  The service provided by Edge is designed to be the most effective long term.  Direct contact killing products do not provide lasting results.  As peace of mind for the customer we sent out a field manager on 7/25/17 to retreat as needed.  Service was rendered on 7/25.On 8/1/17 the customer called and cancelled their account.   We are confident that we can get the pest issues under control, however, we hope the customer can understand that it does take time.  It has been less than 3 months since we started.  We are willing to refund the cancellation fee and give the [redacted]s their next regular service that would be scheduled for September 21st free of charge.  We can come out sooner, however, do not feel it is necessary unless their are active wasp nests.  If this does not work the account will remain closed as is.  Again, we are more than willing to do what it takes to control the pest activity and know that the service and product works.  We apologize if we were unclear in any of the expectations we may have set for the customer.

Complaint: [redacted]
I am rejecting this response because: The company states that the salesperson was not "arrested" yet the attached confirms he was per the Sandwich PD FB page. Regardless of the details behind it (what violations or fees were involved), he was arrested at the time of my initial complaint. Edge Pest Control was not aware of the situation and was even told by the salesperson himself that it was a misunderstanding until they later confirmed. It appears they paid his citation after my acct was already closed so it a moot point in the matter. I chose to close my acct due to his arrest and the information he provided at the time which was cleared up after my acct was closed (per their response to Revdex.com). I have also included attachments which confirm my neighbors concern of seeing him around "lurking". I am still adamant that this company is shady and do not want to continue my business with them.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: as I explained clearly we went with sales agents assurance and did not read through the digital document . My wife and son both told the same thing with me that the sales person told us as I mentioned . I know that I got deceived in this case . I don't want this contract to be renewed (either automatically or otherwise )after this first year and after these 5 services . Can Revdex.com help me with this ? Thanks in advance .
Sincerely,
[redacted]

We appreciate the response from Ms. [redacted] however, we do not have any record of any phone calls and again do not have any record of a service being set up for 12/26/15.  Attached is a screen shot from Ms. [redacted]'s account showing multiple dates of failed payments and the payment finally going through on 3/4/16.  All customers have access to our online customer portal which would also should her account history and show the balance and failed payments. Once again, the full service was performed on 12/23/15 as the service that Ms. [redacted] had signed up for is for the exterior only.  As already noted, this is mentioned in her service agreement that has been provided. Her service agreement does state that free re-services can be provided "between" regular visits should she want the interior serviced however, in speaking with a manager on 3/7/16 this was declined. Once again, Ms. [redacted]s next regular service was then performed on 3/19/16 and it was no until she made this complaint that she is now wanting this "free service".  We are more than willing to return and set up a free "re-service", however, we are not able to provide Ms. [redacted] with a free regular service as full services have already been provided.  Once again, it appears the concern is more about the money as Ms. [redacted] had waited more than 2 months without contacting us.  Multiple calls were made in response to Ms. [redacted]'s voice message after the holiday weekend and we were not able to leave any voice messages as acknowledged by Ms. [redacted] and with proof of the phone recording provided in the initial response.  We apologize again for any misunderstanding, however, due to the lack of any record of service being set up, and due to the refusal of a free re-service we are unable to make any changes going forward.

Edge Pest Control recently acquired Preventive Pest Control on September 1, 2016. Edge Pest Control does not have any of the details pertaining to [redacted] account prior to September 1, 2016.  This has been explained to Mr. [redacted] multiples times. Edge Pest Control does not have a customer...

by the name of [redacted].  Never once have we provided service to this individual.  Once again, we simply have information that was provided us by Preventive Pest Control when we acquired this business.  Based on the information we do have [redacted] was paying $117.00 a quarter for rodent control and $30 a quarter for general pest control for a total of $147.  We show that [redacted] owes $147 for services rendered by Preventive on 5/24/16. We recommend that Mr. [redacted] file complaint with Preventive Pest Control as the balance remaining is from them.  Note that although Edge acquired Preventive Pest Control in Denver, they still do have corporate offices and locations nationwide, just no longer a Denver location.  Again, Edge cannot provide any further details as this was all that was given to us by Preventive.

Complaint: [redacted]
I am rejecting this response because:  I believe the Edge Pest Control knowingly duped my husband and myself.  Apparently, they do not want to negotiate or take any responsibility for their actions or the actions of the salesperson.  No, I will NOT release my husbands legal medical record to their company.   We will definitely notify all the customers of Peach Haven Home Owners Association and all others we come in contact with not to deal in any way with Edge Pest Control.  We are extremely unhappy with this conclusion.
Sincerely,
[redacted]