Edge Pest Control

This experience is the worst I have ever had with any service. The fees were higher than others in the same business. The phone center response team was ill-prepared to address my disappointment. The technicians were the worst representatives I have ever met. The tech team intentionally misled my wife at both visits. Tyler blatantly lied about the assessment of my attic. I want a total reimbursement and cease the agreement on receipt of this email.
Please call to confirm the termination and refund of this contract and all funds already paid.

Unfortunately, I signed up for service at my personal residence and a rental. Service was inconsistent and unprofessional. They always have an excuse for not calling ahead of time or not servicing the areas you need serviced. The worst was trying to cancel. They have a steep early cancelation fee so I waited to "complete" the services to terminate the contract...only to have to jump through hoops, sit on hold, be passed from rep to rep, to get to the "only person...an "experience manager"...to cancel. I hate companies that recognize their service is awful so they hold your bank account hostage to keep getting an income! Fancy website and fancy vehicles...but awful service. I signed up for their rodent service. Total waste. I ended up taking care of it myself at the rental. We live in the country, so hornets and spiders are problematic. The structure that had a hornets' nest was about 5 feet outside their "service area". Spiders never were taken care of. What a mistake! It cost me so much time and money to leave.

Thank you for sharing the customer concerns with usWe would like to address the issues raised and resolve any misunderstanding of the service agreement We strive to make sure our customers understand all of the terms and conditions related to our service at the time the agreement is signedOur sales representatives are extensively trained to explain the key terms of the agreement, including the right of refusal and cancellation policyWe have spoken with the sales representative and he confirmed that he properly explained the terms of the agreementIn addition, the service agreement outlines all of the terms of the service and ensures that the obligations of the parties are clearly set forthThe terms which the customer claims were misrepresented were clarified in clear language which the customer had to initial and sign before servicing began A copy of the contract is included for ease of reference The customer reviewed and signed four places on the contract, including the following statements: I Term- This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term ii If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value iii I understand that this agreement is for the terms outlined in the Service Types section aboveYou the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction If the buyer cancels the transaction before midnight on the third business day and service was rendered, the buyer is responsible to pay the discount received on the initial serviceThe terms and conditions are a part of this agreementThese statements would have informed the customer of the policies relating to the cancellation or trial periodAdditionally, a copy of the Agreement was given to the customer on August 19, 2016, immediately after the agreement was signed.The initial service for [redacted] was performed on 8/20/at 1:56pm During this service the full interior and exterior was treated All product usage is tracked as per government regulations During this service the specialist used gallons of liquid product on the exterior and gallons on the interior He also used pounds of granulation in the lawn and landscape areas Note that the granulation is a fine sand-like product that is not always visible to the naked eye The specialist did not deweb the home due to failure in his equipmentThe product usage is listed on the attached invoiceOn 8/22/we returned and dewebbed Additionally, we used pounds of granulation and gallons of liquid spray This can be noted on the attached invoice Pest control is not an exact science Note that we encourage all customers to complete a full cycle for best results Note that the product used is not affected by the cold weatherAlso, spiders do not hibernate or die off in the winter In fact, spiders will seek warmth inside during these colder months At this time of year Edge always recommends treating the interior of the home If all the bugs died in the winter we would not have any bugs in the spring or summer Contrary to [redacted] belief Edge's goal is not to get the customer to cancel Edge provides a premium service and has a very low attrition rate which is below the industry average The service plan that has been established by Edge has been designed to be the most effective for most customers We do realize that not every home is the same and that is why we offer unlimited free re-services in between regular visits to treat any problem areas Since the service has only begun recently we understand that [redacted] may still have spiders and other pests around her home Edge has not been over to treat since 9/17/ Again, Edge is more than willing to return and retreat for free upon request At this point [redacted] account is cancelled and does have a balance for $ This balance is the 50% early termination fee that was mentioned above If the balance remains unpaid it would be sent to a collections agency for further processing in approximately days Note that we would much rather re-activate the account, remove the early termination fee and continue to service [redacted] home At any time pest activity persists we are more than willing to return for free to get the activity under control

Thank you for your response Once again, as can be clearly understood from the previous phone conversations that were provided, the service expert never guaranteed the catching of a moleThe customer did indeed receive weeks of service as stated in our original response Service was performed on the following dates: 5/17/17, 5/19/17, 5/22/17, 5/24/17, 5/26/17, 5/30/and 6/12/The last service was performed 1/weeks after the initial service, giving the customer service for more than was originally agreed upon Please refer to the initial response that explains the service that was set up and the services rendered The customer received the service that they signed up for, even coming out after the two weeks that the customer did sign up for the customer did not sign up for any additional service beyond the first two weeksNote that the traps were not removed as we had told the customer that she could sign up for an additional service if she would like us to continue to treat for the moles and then the complaint was filed A representative will be sent out to retrieve the traps We apologize for any confusion with the service

Thank you for sharing the customer concerns with usWe would like to address the issues raised and resolve any misunderstanding of the service agreement We strive to make sure our customers understand all of the terms and conditions related to our service at the time the agreement is signedOur sales representatives are extensively trained to explain the key terms of the agreement, including the right of refusal and cancellation policyWe have spoken with the sales representative and he confirmed that he properly explained the terms of the agreementIn addition, the service agreement outlines all of the terms of the service and ensures that the obligations of the parties are clearly set forthThe terms which the customer claims were misrepresented were clarified in clear language which the customer had to initial and sign before servicing began A copy of the contract is included for ease of reference Note that the agreement clearly shows that the agreement term was for years The agreement was emailed to the customer at 4:39pm on 5/11/to the email address provided to us by the customerAs a show of good faith we are willing to give the customer 20% off her next service, however, if she would like to discontinue the full early termination fee would still be required

Thank you for your response Please note that the original call did not mention the cancellation of the account at all Once again, all calls are recorded and we have listened to the calls and provided them to the Revdex.com for reference The original call requested that services be pushed out because things were being done to the home At no time was cancellation of the account mentioned As mentioned, in the 9/25/the customer care specialist did state that the customer would have to speak to a manager to which the customer responded that he did not have time and would have to call back laterWe apologize for any misunderstanding

Thank you for your response Note that we are not blaming the customer at all Again, we have offered a free service due to the misunderstanding, however, based on factual information we know that the specialist was not just at the home for minutes as claimed by Mr [redacted] GPS location services show our specialist at Mr [redacted] home from 9:04am to 9:17am These are not claims but proof Once again, the next service will be free due to any misunderstanding We are more than willing to return and retreat Mr [redacted] home for free as part of our Edge Guard Re-service Guarantee if he feels the service was not completed If he would like to discontinue he would be required to pay 50% of the remaining contract value

Complaint: [redacted] I am rejecting this response because the services are subpar and I am not going to accept a "just deal with it" answer Sincerely, [redacted]

Thank you for sharing the customer concerns with usWe would like to address the issues raised and resolve any misunderstanding of the service agreement We strive to make sure our customers understand all of the terms and conditions related to our service at the time the agreement is signedOur sales representatives are extensively trained to explain the key terms of the agreement, including the right of refusal and cancellation policyWe have spoken with the sales representative and he confirmed that he properly explained the terms of the agreementIn addition, the service agreement outlines all of the terms of the service and ensures that the obligations of the parties are clearly set forthThe terms which the customer claims were misrepresented were clarified in clear language which the customer had to initial and sign before servicing began A copy of the contract is included for ease of reference The customer reviewed and signed four places on the contract, including the following statements: I Term- This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term ii If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value iii I understand that this agreement is for the terms outlined in the Service Types section aboveYou the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction If the buyer cancels the transaction before midnight on the third business day and service was rendered, the buyer is responsible to pay the discount received on the initial serviceThe terms and conditions are a part of this agreementThese statements would have informed the customer of the policies relating to the renewal of the services after the agreed upon termAs can be seen by the above statements and on the signed agreement that is attached, Mr [redacted] signed directly for the renewal policy Edge understands that this policy is important and therefore makes all customers sign directly for it so they can acknowledge their understanding Additionally, Edge called Mr [redacted] at 10:44am and 11:03am on 4/4/to inform him that we would be coming to perform service at his home on 4/6/ A message was left on the second phone call At this time, Edge has already spoke to Mr [redacted] and cancelled his account We will not be issuing any refund for the April 6th service, as service was rendered, the customer agreed to the renewal of the service, and notification was given to the customer prior to doing the serviceWe apologize for any misunderstanding

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ Thank you for sharing your concern with usWe apologize for any misunderstanding which may have occurred relating to the terms of the agreement, specifically with the terms of the agreement and the follow up service or first quarterly service As indicated Ms [redacted] signed up for services on May 2, with one of our sales representativesShe had signed for two years of services which includes an initial treatment plus eight quarterly treatmentsThe initial service was scheduled and later performed that same day on May 2, at 2:00pmBoth the interior and the exterior of Ms [redacted] 's home were treatedAs one of the many ways that Edge Pest Control ensures that its customers understand the service schedule, our customer care representatives will call each customer approximately one to two weeks following their initial service and give the following message: Hi Customer's name, this is ________ with Edge Pest Control, calling to follow up on your initial service and just see how everything wentI hope you were able to watch our welcome video which explains a bit about the serviceIf not, there is a link to the video in the email you received when you signed up Your next paid regular service will be weeks after your initial service and is tentatively schedule for Date of ServiceThis service is critical to breaking the hatching cycle and controlling any persistent pest activity around your homeAfter that, we will return every weeks to maintain those pest barriers around your home I also wanted to advise you that it is common to see an increase of pest activity between these two services because our products make the nesting areas inhospitableIf the pest activity does not start to decrease after the second service, we would love to come out and service your home againThe great thing about our service is that we do offer free re-services, and we would love to take care of you, so please call if needed Our phone number is XXX-XXX-XXXXThank you for trusting us to take care of youHave a great day! On May 15th, at approximately 4:22pm one of our representatives called to follow up and give the above mentioned message Attached is the service agreement for Ms [redacted] The service agreement is simple and very clearA calendar on the service agreement shows multiple payments of 99.99, with the first in MayThis is different than the initial service, as the initial service cost was The initial service invoice indicates what had been performed, how much product was used, how much the service cost, and when the next service will be performed (May)Also, the customer signed the invoice accepting the initial service and details thereinIn the welcome video (see attached link to welcome video) the service schedule is clearly explained at approximately minute and seconds into the videoWe also take numerous steps to make sure that the terms and conditions of the service are clearThe term length of the agreement is very clearly indicated on the first page of the two page service agreementTo ensure that there is no confusion, we require customers to initial once by the term of the agreement, which reads, "This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term." The customer initialed next to this statementPlease see attached service agreementIn the same section as the term length is a calendar indicating recurring paymentsThree more initials/signatures are also required on all service agreementsThe customer initial next to our option for automatic payment withdrawlThis statement says the following "I [redacted] authorize Edge Pest Control to automatically charge me checking account (EFT)/credit card for all services providedThis authorization will remain in effect until Edge Pest Control has received written notice from the authorized parties and has a reasonable opportunity to act on itI understand this automatic payment will continue to recur for each regular serviceI also understand that I am responsible for ensuring that the necessary funds are available at the time the withdrawl occursI will continue to be responsible for payment should anything prohibit payment in this manner." This statement also indicates that recurring services will be performedThe next initial is for our cancellation policy that states the following, "If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value." This statement also indicates that recurring services will be performedFinally the customer signs stating that they understand all terms outlined in the agreementMs [redacted] signed and initialed next to all mentioned statements After Ms [redacted] signed up for services, a copy of her service agreement, along with a link to the welcome video (http://www.edgepestcontrol.com/welcome-to-edge/) was sent to the email address she provided to us ( [redacted] @gmail.com) On May 29th, at 3:11pm Ms [redacted] called with questions regarding her serviceShe wanted to know if the service was effective in the rain, which it was explained that it is, due to the chemical makeup of the product, she asked about her payments and it was explained that the second service, weeks after the initial, is a paid serviceDuring this conversation, the customer care specialist that she spoke to did say that payment could be postponed to June 6thAs service had already been provided at 12:05pm and because Ms [redacted] was on our auto pay system, the payment had already tried to be processed and later went through on June 3rdThis was a mistake by the customer care specialist in stating that the payment could be postponedPayments can be postponed up to days after the service, but only if the request to postpone is made prior to service being performed On June 15th, Ms [redacted] called with some dissatisfaction with the serviceA free re-service was set up for June 17th and performed on that day at approximately 8:00pmThis was a free service and Ms [redacted] was not charged for this service prior or after the service On August 28th, at 2:00pm Ms [redacted] 's home was serviced for her second regular service (weeks from the May 29th service)The service specialist treated both the interior and exterior of her home as indicated on the invoiceAs mentioned previously, all invoices track product usage as well as state where the product was appliedFor this particular service gallons of our liquid spray was used to treat the foundation, around doors and windows and other exterior areas, gallon was used on interior areas, and pounds of a granulation was used in the lawn and landscape areasPlease see attached invoice Please note that Edge Pest Control understands that misunderstandings are possible and that is why multiple steps are taken to ensure that all terms of the service agreement are fully understoodAdditionally, Edge Pest Control abides by all state and federal laws that require us to provide a right or recession period of days after signing upThis period allows consumers to review terms of their service agreement and contact the company if anything is not understood fullyBecause of the mistake by our customer care department is stating that payment could be postponed we are willing to credit her account with us the amount of any overdraft fees if she contacts us letting us know this amountUnfortunately, we will not waive any early termination fees if she desires to cancel the services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from the business Final Consumer Response / [redacted] (4200, 11, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm disappointed that Edge Pest Control is not willing to negotiate a satisfactory resolutionThey seem unwilling to even consider other options I'm a bit surprised that they aren't trying to keep me as a customer, but why should they? They'll get their money even if I decide to cancel my contractHowever, what if I decide not to cancel the contract? They don't seem to care how I feel about their company and servicesAs long as they get their money, they're happyI get the impression that the customer's satisfaction doesn't really matter Despite their claim on their website that they work hard to meet and exceed expectations, I don't feel that they have done so with regards to the services they provided for my homeIn the past, I did not monitored the technician to ensure I was receiving the services that were supposed to be provided under the contractThat will change for all future services I think potential customers need to be beware of Edge Pest Control's aggressive sales tactics and the misrepresentation of servicesBased on other claims on the Revdex.com site, mine is not an isolated complaintOthers have made the same claim of aggressive salesmen and misunderstood servicesI did watch the welcome video and I visited their websiteIt wasn't until the second service, weeks later, that I would learn there was a misunderstanding and that other issues would arise I appreciate the offer to reimbursement the overdraft feeHowever, I can not accept that offer if it means I have to accept the business's resolution At this point in my life, I should have learned to not be friendly to the solicitors who come to my doorI should have been able to stand my ground and not buckle under sales pressure tactics, but I wasn'tThank you, Edge Pest Control, for the rude awakening and hard life lesson Final Business Response / [redacted] (4000, 13, 2015/11/30) */ Thank you for your responseUnfortunately, as mentioned previously, no further changes will be madeIn regards to Ms [redacted] 's response some things need to be made clearAs mentioned in the original response, Ms [redacted] was serviced on May 2, and again on May 29, 2015, weeks after the initial service, not weeksIn the sales industry, many salesman can be "pushy"This is the nature of their job as they are paid 100% commissionIn no way did the salesman lie or the company deceiveIf anything, it was the complete opposite of thatMs [redacted] agreed to service out of her own free will and choiceOnce again, we are willing to credit her account with us the amount of any overdraft fees if she contacts us letting us know this amount., however, no other changes will be madeFree re-services are offered to her and all customers as part of this service plan and we are more than willing to come back out, upon request, if Ms [redacted] does not feel the service is up to her standards of satisfactionWe are willing to anything reasonable to keep Ms [redacted] as a customerAt this point, we do not feel any further changes are reasonable, but are willing to look into other options if Ms [redacted] has any requestWe have offered free re-services in regards to her dissatisfaction and offered to credit her account the amount of the overdraft fee for the confusion with payment being postponedHowever, Edge Pest Control will not take responsibility for Ms [redacted] 's service agreementAs an accredited business in the Revdex.com realm, we stand by our "A" rating and encourage all to read the details of each complaint as all will then understand the rating and the minimal mistakes made

Thank you for sharing your concern with usWe apologize for any misunderstanding which may have occurred relating to the terms of the agreement, specifically with the term length of the agreementAs indicated Mr [redacted] signed up for services on May 20, with one of our most seasoned sales representatives that has been with the company since 2011.He had signed for two years of services which includes an initial treatment plus eight quarterly treatmentsThere is a total of services the first year and services the following yearThe initial service was scheduled and later performed that same day on May 20, at 8:16pmBoth the interior and the exterior of Mr [redacted] 's home were treatedAs one of the many ways that Edge Pest Control ensures that its customers understand the service schedule, our customer care representatives will call each customer approximately one to two weeks following their initial service and give the following message: Hi Customer's name, this is ________ with Edge Pest Control, calling to follow up on your initial service and just see how everything wentI hope you were able to watch our welcome video which explains a bit about the serviceIf not, there is a link to the video in the email you received when you signed up Your next paid regular service will be weeks after your initial service and is tentatively schedule for Date of ServiceThis service is critical to breaking the hatching cycle and controlling any persistent pest activity around your homeAfter that, we will return every weeks to maintain those pest barriers around your home I also wanted to advise you that it is common to see an increase of pest activity between these two services because our products make the nesting areas inhospitableIf the pest activity does not start to decrease after the second service, we would love to come out and service your home againThe great thing about our service is that we do offer free re-services, and we would love to take care of you, so please call if needed Our phone number is 303-935-Thank you for trusting us to take care of youHave a great day! On May 27, at approximately 1:30pm one of our representatives called to follow up and left the above mentioned messageAt this time, Mr [redacted] called back indicated that he thought it was "way too involved for pest control" and wanted to cancel [redacted] explained the service to him further and what it includedMr [redacted] stated that he thought Edge Pest Control was deceptive [redacted] explained the cancellation policy and told him if he does decide to cancel that he would need to call in and speak with an account manager On May 28, at approximately 11:40am Mr [redacted] called and asked to speak to the billing departmentOne of our representatives pulled up the account and asked how he could helpJust as the representative did before, we explained the terms of the agreement and told Mr [redacted] that we could not make any changes to the agreed upon servicesMr [redacted] asked to speak to a manager and was then connected to JoshMr [redacted] again explained the issue and stated that he thought it was deceptive in how sale was presentedJosh pointed out that the agreement is emailed the same day that they sign upCustomer stated that he disagrees and hopes that we sue him as he will be cancelling his credit card etcJosh gave him any additional information he requested and closed out the account with the early termination fee On June 2, at approximately 1:00pm Mr [redacted] called asking about his balance and if we could lower the early termination feeOur customer care specialist connected him with ***, another manager, to speak about the accountMr [redacted] explained the situation and asked if the fee could be loweredThe account manager let him know that we would not be able to lower the fee, however, offered to split the fee up into monthly payments insteadMr [redacted] stated that he was a millionaire and would pay us and stated that we could all "F [redacted] off" and that we are all "F [redacted] ss"The customer continues to use vulgar language and puts down the company and its marketing practicesThe customer continued to threaten the account manager and the company stating that he hopes we all "f*-off and die"He continues by stating he will be performing voodoo to the check he uses to pay usThe account manager asks if he was finished with the vulgar language and Mr [redacted] responds by stating that he is not and could go on longerThe account manager reminds Mr [redacted] that all phone calls are recordedAfter the language and threats continue for another couple of minutes the account manager lets Mr [redacted] know of the balance and that the account is cancelled Attached is the service agreement for Mr [redacted] The initial service invoice indicates what had been performed, how much product was used, how much the service cost, and when the next service will be performedAlso, the customer signed the invoice accepting it and the information thereinAs indicated previously, when a customer signs up for services, an email with the agreement and link to a welcome video is sent to the customerIn the welcome video (see attached link to welcome video) the service schedule is clearly explained at approximately minute and seconds into the videoWe also take numerous steps to make sure that the terms and conditions of the service are clearThe term length of the agreement is very clearly indicated on the first page of the two page service agreementTo ensure that there is no confusion, we require customers to initial once by the term of the agreement, which reads, "This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term." The customer initialed next to this statementPlease see attached service agreementIn the same section as the term length is a calendar indicating recurring paymentsThree more initials/signatures are also required on all service agreementsThe customer initial next to our option for automatic payment withdrawlThis statement says the following "I [redacted] and [redacted] authorize Edge Pest Control to automatically charge me checking account (EFT)/credit card for all services providedThis authorization will remain in effect until Edge Pest Control has received written notice from the authorized parties and has a reasonable opportunity to act on itI understand this automatic payment will continue to recur for each regular serviceI also understand that I am responsible for ensuring that the necessary funds are available at the time the withdrawl occursI will continue to be responsible for payment should anything prohibit payment in this manner." This statement also indicates that recurring services will be performedThe next initial is for our cancellation policy that states the following, "If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value." This statement also indicates that recurring services will be performedFinally the customer signs stating that they understand all terms outlined in the agreementMr [redacted] signed and initialed next to all mentioned statements After Mr [redacted] signed up for services, a copy of his service agreement, along with a link to the welcome video (http://www.edgepestcontrol.com/welcome-to-edge/) was sent to the email address he provided to us ( [redacted] [email protected])Please note that Edge Pest Control understands that misunderstandings are possible and that is why multiple steps are taken to ensure that all terms are fully understoodAdditionally, Edge Pest Control abides by all state and federal laws that require us to provide a right of rescission period of days after signing upThis period allows consumers to review terms of their service agreement and contact the company if anything is not understood fullyWe are more than willing to work with the customer to ensure that the service they receive is the best available We are willing to lower the term of Mr [redacted] 's agreement to our lowest term of one year and complete four more servicesHowever, if the account remains closed, then the early termination fee will apply, according to the terms of the agreement which the customer signed and indicated that he understood both at the time of signing and afterwards

Thank you for sharing the customer concerns with usWe would like to address the issues raised and resolve any misunderstanding First, [redacted] Burkholder is an owner of the Edge Pest Control Chicago BranchSimilar to a franchise Edge Pest Control has Corporate owners and share holders as well as local owners We admit that there was some confusion when Ms [redacted] called initially as she had called our corporate care center The Customer Care Specialist had stated that [redacted] was not an owner, referring to a corporate owner Edge Pest Control was founded in 2008, however, just recently started in the Chicago area in April Prior to our door-to-door team arriving we make efforts to register and and pay any registration fees with the state or city for legal solicitationWe did make a mistake and did not think we needed to register for the city of Sandwich, IL, however, a $registration fee was required [redacted] was approached by the Sandwich Police and initially given a citation, but was not "arrested" After paying the $registration fee the Sandwich Police Deptdropped the charges for the citationThis can be confirmed with the Sandwich Police DeptAt no time was Ms [redacted] was not mislead as [redacted] is an owner and was not "arrested" as all charges were droppedAll details of the service as it pertained to the service agreement were explained clearly to Ms [redacted] Once again there was no citation as this was dropped by the Sandwich Police Edge Pest Control has since paid the $registration fee with the city and can continue to solicit in the city

Edge Pest Control recently acquired Preventive Pest Control on September 1, Edge Pest Control does not have any of the details pertaining to [redacted] account prior to September 1, This has been explained to Mr [redacted] multiples timesEdge Pest Control does not have a customer by the name of [redacted] Never once have we provided service to this individual Once again, we simply have information that was provided us by Preventive Pest Control when we acquired this business Based on the information we do have [redacted] was paying $a quarter for rodent control and $a quarter for general pest control for a total of $ We show that [redacted] owes $for services rendered by Preventive on 5/24/We recommend that Mr [redacted] file complaint with Preventive Pest Control as the balance remaining is from them Note that although Edge acquired Preventive Pest Control in Denver, they still do have corporate offices and locations nationwide, just no longer a Denver location Again, Edge cannot provide any further details as this was all that was given to us by Preventive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We will see them at the end of April on there next schedule visit unless we move out the area where you do not service Sincerely, [redacted] ***

Thank you for sharing your concerns with us Note that some of the facts are not accurate and we would love to be able to address themOn 6/2/the customer signed up for a year service plan The service was rendered later that same day The second treatment, as stated in the agreement, is performed 4-weeks after the initial service to break the hatching cycle of any pests that may be nesting on the property This service was performed on 6/30/ On 7/5/the customer called in since she was having issues with voles A free service was set up for 7/7/ Upon arrival our service specialist did not find vole activity but did find gopher activity Gophers are not included in the customers regular pest control service Edge does offer a service for gophers at an additional costThis was made known to the customer on their service reportOn 8/5/the customer called in regards to spider activity and wasp activityA free service was set up for 8/7/ Pest control is not an exact science and does take some time We offer free re-services because we know that in some situations customer will still see activity and we do not want customers to have to pay for that The customer has only had treatments total and not as mentioned in the complaint Only two of these are re-services One for what the customer thought was voles that ended up being gophers, which we do not treat and the second being for spiders We believe that we are still upholding our end of the agreement at this time If the customer would like to hear more about our pocket gopher service we are more than willing to have a service expert explain that service and would be able to give the customer a bundled discount since they have our regular service For the misunderstanding we are also willing to lower the service agreement to years instead of and have already made those changes Note that as we get into the Fall season spiders become more prevalent as it is their breeding season Also, many of the pests will be looking to get out of the cold weather and tend to move indoors If pests are noticed to be more active or move inside please call our office and we are more than willing to come out and retreat The customers next regular service is 9/22/ If cancelling the customer would still have to pay the early termination fee

Complaint: [redacted] I am rejecting this response because: I requested to cancel services on my first call and second callOn my first call I requested to cancel my services after the representative ask me to keep me in the system I agree to call next year to see how things were goingAfter receiving and email that services were scheduled for that week I called again to permanently cancel my services Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: We will have to agree to disagree but given the fact that the lawn service never worked at either address and I was told verbally by phone by [redacted] on 8/14/that the credit would be issued because the product was not working before ever being asked to provide documentation not to mention I was told by multiple techs that you are having the issue of the product not working for most customers; you might want to consider the consequences of pursuing thisYour reviews and reputation would seem to more important than collecting on this as I am only asking for a portion credit at this point and not requesting a total refund for the service that did not workIt is worth noting that I am a partner in a law office and only going through the Revdex.com as a courtesy to resolve this issueThe choice is yours! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:according to the [redacted] page you have, I am not the only one who have had this 'misunderstanding" beforeAlso, both my wife and I were under the impression that it would be for only year and nothing more, since again, he said it would be treatments and nothing else afterwardsThe paperwork also shows the length of year in excel form -adding to the understanding that it was only for yearIt does say on the top of that, but in smaller letters, and again, this is not what was explained to us nor the reason given to us as to why we were getting a discount Sincerely, [redacted]

Thank you for sharing your concern with us We apologize for any misunderstanding which may have occurred relating to the terms of the agreement, specifically with the dates and locations of your services Ms [redacted] signed up for services on June 11, with one of our sales representativesShe had signed for one year of services which includes an initial treatment plus four quarterly treatmentsThe initial service was scheduled and later performed on June 13, at approximately 2:30pm Ms [redacted] signed up her business for also services on June 25, and later received the initial service on July 9, 2015.The customer had completed out of the services of the initial term when on December 23, Ms [redacted] received the 4th service at approximately 8:56am The above claims that service was scheduled by a technician for 12/26/are false No services were performed this day, as it was the Saturday after Christmas and no regular services were performed Also, service specialists have specific responsibilities to perform the services and not scheduling services As stated on the service invoice, "If needed, please call us for free interior servicing at (512) 837-EDGE (3343)." At no time did we receive a call regarding an interior service for Ms [redacted] On 12/28/our customer care center received a voicemail from the holiday weekend from Ms [redacted] asking about the 12/26/service Ms [redacted] was called back but nobody answered We were unable to leave a voice message as the mailbox was full Attached is the phone recording from 12/28/from 9:02am calling Ms [redacted] back Once again, her claims that nobody called her back are false From that time on, Ms [redacted] did not call regarding her service until 3/7/16, more than months since the incident Her next scheduled service was schedule for 3/19/16.On 3/7/Ms [redacted] called upset regarding the lack of service in December and the lack of calling her back It was offered to come out for free to treat the interior the very next day (3/8/16) and offered to push her service that was scheduled for 3/19/to later in the month She declined this offer and ultimately accepted receiving treatment on 3/19/and postponing the payment for that service to 4/15/ Because Ms [redacted] declined the free re-service and then received her next regular service, we can do a re-service of the 3/19/service but Ms [redacted] would still need to pay for the service on the 19th Ms [redacted] 's service agreement states that free re-services can be performed in between regular visits at any time upon request, but that the regular visits are paid visits every weeksDue to the lack of importance since Ms [redacted] waited over months to contact us We will not waive any service charges Ms [redacted] residence account has completed the services of her term and can discontinue at any time, without penalty, by speaking with a manager, as outlined in her service agreement which is attached In regards to Ms [redacted] s business account, she does have remaining service as the schedule is slightly different than residential Ms [redacted] has received of the services with the 5th service being in June The same process would apply and Ms [redacted] would be able to discontinue, without penalty, after the final service

Thank you for sharing the customer concerns with us We would like to address the issues raised and resolve any misunderstanding of the service agreementAttached is the phone call from Ms [redacted] on 5/6/as well as her agreement In the agreement it states the following, "After the initial contract term is completed, it automatically renews according to the servicing frequency outlined on the front of this agreementAny notice of cancellation must be given after the initial term has expired, be no less than days prior to the next regular scheduled service and must be done by speaking with a managerIf notice is not given days before the next scheduled service, the customer is liable for that service and any associated service fees."At no time in the call does the customer care representative state that she will be cancelling the accountShe also never offered a lower price as indicated in the complaint The customer care representative offered a billing plan that would split up the chargesShe also stated that Ms [redacted] would need to speak to a managerOn the same day that Ms [redacted] called, the manager, ***, called her back four times Twice he called the primary number on her account (her home number) and twice he called her cell number Attached is a call that was made to her cell, where the manager leaves a message and clearly states that he is calling to get her account taken care of Attached are screen shots of the other callsOn 5/10/16, after a couple days of Ms [redacted] not returning the managers calls, he calls again and leaves a message on her cell phone In this message the manager states that her next service is still on schedule for July.We then called Ms [redacted] to remind her of this service on 7/6/at 10:09AM and again at 10:21AM Attached is a screen shot of her account showing the time stamps of these automated calls.When we finally spoke to Ms [redacted] the only resolution was to refund her for the service We made it very clear that this was not an option as the account was never cancelled after multiple attempts to call Ms*** Although we feel that no error was made on our part as we attempted to call Ms [redacted] multiple times, leaving messages each time, we are willing to refund half of the service charge to cover the costs of the product that was used, taking a hit on the labor, sales commissions, and other costs of the service