Edible Arrangements

Good morning, Mr*** is more than welcome to come into the store to provide his credit card to us for a refund to avoid providing a credit card number over the telephone, this is would be a wonderful solutionRegarding the request to issue a check, when an item is purchased using a credit card it is not the policy of Edible Arrangements International to issue refund check, nor is it for any retail businessWe would ask Mr*** to call prior to coming into the store so that I can be available to process the refund myself and to insure the credit card company has not already issued a refund I trust this is a perfect solution to his concerns about providing a credit card over the telephone Best regards - Diana K***

Order for Mr*** *** was attempted to be delivered on February 14, 2017, no one was home to sign for the deliverySpoke to Mr*** on February 15, to have the arrangement redeliveredSent back out on the 15th for delivery which was successfulWe do have a signed signature on
our delivery ticketWe also tried calling Mr*** on 3/3/to discuss this matter but no one answeredWe are willing to compensate Mr*** once we get a hold of him

The refund took longer than expected because there was a transfer of his order to another store and it was unclear how to handle the refund. *** has been fully refunded and everything is all good

I placed an order on January 9th, for Valentines Day arrangement (with balloon bundle and bear) to be delivered on 2/14/ My was never delivered I've called the store several times and each time I was told it was going be delivered "tomorrow" Well, it is days after Valentine's Day and my order has not yet been delivered

I would like to provide some information just to provide a response to some of the statements made by this customer At not time does Edible Arrangements accept timed deliveries Please feel free to check our website, www.ediblearrangements.com --> Customer Service --> FAQs -->
Delivery Here you will see that our policy for all stores mentions several times this statement All staff is trained using this same information and nobody is authorized to make any exceptions without first getting approval from the operations manager I have spoke with him and no such authorizations were given, as it was understood that with the volume of orders that were taken we would not be able to accommodate such request at any level I would also like to add, when customers are placing orders there is a box for them to put delivery instructions Directly under this box there is a message to please not enter a delivery time, and a link to our delivery policy I mention this as I want to assure everybody that there is little imagination when it comes to our setting expectations for delivery We know it is not for everybody, and if it does not meet your needs you have the option to pickup at any of the area stores.With that said I have attached an image of the customer's order And in the box labeled "Delivery" where the date of delivery is presented if there were any delivery instructions to delivery this product, in the box the customer is not supposed to put times, you would see a green link similar to the one you see labeled "Details" that would say "Delivery Instructions" Why have a box for customer's to put in delivery instructions Could be a message as to call before delivery, leave in cooler on side of house, etc With that said I would like to also draw your attention to "Order Activity Log" at the bottom of the screen I can see that in this complaint it appears it was sent to me somewhere around 2:PM on the 15th But this is after I had personally refunded this order at 1:PM I due understand the customer mentioned that I was very busy, and that is a fact I am sure that not a single person would not agree that if you are operating Edible Arrangements stores that you are going to be extremely busy on Valentine's day If I were not then I am not doing my job That does not mean I am ignoring or intentionally hiding from customer's Every second of the day from 4:Am to beyond Midnight on the day of Valentine's is 110% I apologize if the customer was not able to capture my attention I would also like to add, and this is something the customer may not be aware of as this also added to just how busy I wasAt around noon on the 14th we started to have trouble with our systems, This impacted everything from processing web orders, to our delivery drivers I had over drivers all stuck in a holding patterns or making deliveries with no route optimization while Edible Corporate fixed the issue We tried to call as many affected customer's as possible and even turned off our deliveries to ensure we did not make the situation any worse However customer's that wanted to place orders were tying up our lines in a frantic attempt to force us to place an order for them, arguing with us, that we had to take an order for them, which did not give us the ability to reach out to all of our customer's to give them updates on their order I am fully aware this is not the customer's fault or burden, but I feel it is necessary to explain exactly what happened as this is the first step in what we as a local franchise need to do to make sure we find was of not allowing such situations to impact our operations.With all that said, the customer's order was refund, and it appears this happened before or around the same time this complaint was issued.I do apologize the customer was not able to receive their product We did everything in our power to work around these issues We will make adjustments to prevent future issues should Edible Corporate's systems go down again.-Eugene

On 7-5-16, I had a order that was supposed to be delivered By (Bark to a BusinessThe delivery person was going to the wrong Address and never delivered the Fruit Basket to my FinanceI he called me and stated that he had that he was going to the wrong address and I stated that she is now Off Work andI wanted my money back he asked can he deliver it tommorow and I stated that I just wanted my money backHe gave me the number to the store manager *** and I explained to him the Situation and before I could finish he stated that they delivered to five and he wouldn't be able to return my Money and Put Me on Hold and Stated a Customer had just walked in and Put me on holdHe had me on Hold for Approximately Minutes and then he returned to the Phone with a Rude Attitude and stated that he need to speak with the Driver and Put me on hold againWhen he returned to the Phone with Proper Customer Service he just stated again he spoke with the Driver and I gave them the Wrong

Friday, December 21st we went to Edible ArrangementsWe purchased a one hundred dollar $ arrangement for a Christmas Eve gift for my husbands co-workerThe salesperson, Jashell, filled out the order We gave her the amount of one hundred and nine dollars and seventy five cents, $ cash She stated she would have this order delivered on December 24th We received a message on the 24th on our machine and it stated, "This is Jim and nobody was at home so I left it on the hose reel." We got the message around 6:p.m My husband called the co-worker and the co-worker stated, he had been home all day and no one delivered anything to himLeola called Edibles and nobody answered We could not get a hold of anyone until December 26thOn that date, Jashell stated, we would receive a refund when the manager would come into the store We never received a call On December the 27th, we called the store around 10:a.m Again, Jashell stated, "He, the manager, was out of the store and would be back around 2:p.mand he would call us." At around 3:p.m., we called again and he was not there Leola said, "Hey its a minutes drive for us, because we do not live in your area." Then Jashell stated, that corporate had come in and dropped the moneyOn December 28th, we again called to see if the manager was there and we was told he was not and he would call us On December 29th, I called and left a messageThe message stated, they could send us a certified checkAs of this date ,we have not received any other communications Our complaint is they are not willing to refund our money for services we purchased They have broken their contract with us and they did not deliver the arrangement we purchased

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear MrAlexander,Correction when I called that Friday (days prior to Valentine's) you were in the establishment as your employee (Amber) advised me you were too busy to take my call and I do not believe your employee would be so presumptuous to refund the "alleged missing apples with out her manager's approval" that statement right there only solidifies my complaintI have attached the pictures of the bouquet that was sent over to me to prove my caseand on top of that my husband was told there was no apples therefore chocolate covered strawberries were added insteadwas he notified of this change prior to sending the arrangement? Did you offer him the refund for the missing product? You did notinstead I had to get involved to get a reply and a partial refund which at this point in all honesty you deserve nothing since the service you provided has been horrible.Inclusive your employee even offered to resend the apples whenever I returned to work which totally missed the point of sending out a valentine's day surpriseI turned down the offer as I was not returning until Wednesday February **Please let me know if you need any further information as I also have the email send to my husband!Sincerely,*** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Good Afternoon, I am reaching out regarding a letter that I received regarding a complaint filed by *** *** *** *** *** I will be contacting Mr& Mrs*** to follow up on this complaint We did speak with them while they were on property regarding damage that
they found to their vehicle We did submit the claim to our insurance provider for review After an investigation, our insurance provider followed up with the Hsu's It is my understanding after receiving this complaint, that the Hsu's are not satisfied regarding the response from our insurance provider I will reach out to discuss how the claim was handled with Mr& Mrs*** and to discuss how to move forward. Please let me know if you require any further information or if you have any questions. Thank you, *** ***
Senior Resort ManagerHyatt Pinon Pointe

So I ordered Edible Arrangements for a friend that lost their dadThe order was placed on Friday 12/** and was scheduled to be delivered the same day...please tell me why was the driver from Edible Arrangememts located caught on camera driving by my friends house, stopping momentarily without getting out of the vehicle and subsequently driving offNo phone call, no follow up??? I would like a refund and I would like the delivery to be complementaryThey held my money for days

The business I work at has utilized Current Electric exclusively for several yearsThe owner and employees are always knowledgeable, polite, and punctualThey are good at trouble shooting and offering options for the best solutionThey have helped me with homeowner issues as wellI highly recommend Dan and Current Electric

Revdex.com:
I have been in contact with the owner of the business directly She has provided a full refund of all charges The issue has been fully resolved to my satisfaction The complaint can be closed as resolved.
Sincerely,
*** ***

Thank you for the opportunity to respond I am disappointed this could not be resolved sooner when I contacted the Mr*** to handle the refund request myself Unfortunately Mr*** does not understand that in order for me to process his refund I need to get the card he used to
pay for the item I spoke to my team at the store and they informed me of his request to cancel his order the same day he called the store, but when I contacted Mr*** to process the refund, he refused to provide me with his credit card information I informed him I was the owner of the store and I would happy to process the refund I only needed the credit card We do not retain any customer credit card information for the their own protection so I would need him to provide it to me to process the refund He refused and said he would simply go through his credit card company and dispute it there He had no interest in speaking with me He then called our Corporate Customer Service line to attempt a refund through them, but they have no ability to refund the card it happens at the local store level I only wish I could help Mr*** and the store and corporate office has been instructed to provide him with my personal cell phone to contact me at any point to process the refund I am still happy to assist him Diana K***

Good afternoon,
We have reviewed the complaint for the order in question. This is the first notification we have recieved via e-mail or mail regarding this order. After doing so, we did review the order in our system and came to find that this order was fully refunded on
09/09/at 8:a.mby the manager herself, ***.
We were training new staff in the evening when this order was placed which is the reason for the confusion between our morning and afternoon staff. When the customer called the store on the morning of 09/09/14, he spoke with the manager, ***, who politely made him aware that this was delivered and we could do a partial refund while we contacted the employee who spoke with him initially regarding a refund for the order in questionThe order was partially refunded on 09/09/at 8:a.mby the manager. The manager did speak with the employee who admitted to forgetting to refund the order (said employee was reprimanded according to company policy). After speaking directly to the employee, the manager did attempt to contact the customer via the telephone number he provided which was not in service or maybe inputted incorrectly when he placed his order online. Thus, the manager sent the customer an e-mail at the address he inputted on the web order in order to make him aware of the complete refund. Shortly after doing so, Corporate did contact our store after being contacted by the customer. Corporate did speak with the manager who made them aware that this order had already been completely refunded prior to them contacting the store. Attached is a picture of the order in our system which does depict the date and time for the partial refund and the full refund that occurred
Please do not hesistate to contact us with any questions or concerns via e-mail or telephone at ###-###-####
Thank you for your time and consideration,
Edible Arrangements South Austin Team

We refunded on 2/16/and it should be back to her accountWe tried reaching out via phone callWe would like to offer a free arrangement for her inconvenienceWe apologize

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
/>

This matter was handled the day Ms*** put in a complaintOur corporate headquarters allows no more than hours for a complaint to be resolvedThe owner herself spoke with the customer who purchased the arrangement, *** ***, and he was refunded immediatelyOur top priority is
to send out FRESH fruit.Thanks Management

I am rejecting this response because: I cal the store for over an hour with no one picking up the phoneWhen an employee
did pick up the phone they were rude unhelpful and hung up on meI tried several more times to call with no responseI called the customer service number and they were only able to open a ticket as to which no one from the store ever called as promised by the number

Complaint: ***
I am rejecting this response because: I have contacted the business three to four times since Wednesday February 8, and I have been repeatedly informed that the manager was not available I repeat, what was suppose to be a suprise for the doctor's office was ruined by Edible Arrangements Another company will be delivering/catering that day I am still waiting for a refund to my account, again I have repeatedly contacted the company and not able to speak to the manager
Sincerely,
*** ***

Refunded the guests card $as requested.? I'm sad toe see that these concerns were not relayed when I spoke to *** on the phone on the 14th but I'm confident we have successfully resolved this for him.? ?