Edible Arrangements

There are a few points I would love to dispute with this customer such as we do not do ANY timed deliveries ever, especially on the biggest holiday of the year and I only wish we had enough time to single out his order from the hundreds of other customers we made happy that day, but it is not our goal to continue to go back and forth and have an unhappy customer.  It is also clear that any and all attempts to satisfy this customer have been dismissed by him.  We have offered to refund his cost but as of this date, he has still not provided us with his credit card so that we can facilitate that.  I still wish to resolve this but unfortunately he will need to provide us with the needed information.    Please let him know that we are still willing to provide his refund for the items he did not receive.  Best regards - Edible Arrangements

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]      sorry I dont live in area    ,over hour drive,,is she willing to pay for my gas.....if not mail me check

Revdex.com:At this time, my complaint, ID [redacted] regarding Edible Arrangements has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

We do not have a client named [redacted]. The only [redacted] we have on file is a [redacted].

Complaint: [redacted]
I am rejecting this response because:[redacted] is the customer  information.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. 
I still feel like the company promised goods and created a situation where the customer never had a chance to back...

out of the purchase since the company knew they could never fulfill the order from the very beginning of the purchase. Untrained personnel is not an excuse for a company to make promises and not hold up there side of an agreement. Like mentioned earlier with the very first encounter with the representative on Feb 9 I made them aware the entire item I was looking for was an  item with the chocolate covered pineapples and made a purchase based on this. If the person was so untrained they shouldn't be allowed to represent your company, or the item should have been addressed on Feb 12 when corrections to the name on the delivery were made. The day of the purchase I did have a missed call and it was from Edible Arrangements but due to unforeseen circumstances I was unable to answer the phone. They called around 9am Feb 14. The item was requested to be delivered around 2pm on Feb 14.   I do see that there is a window for the purchase on the receipt for the delivery could be made from 8am to 2pm. The delivery was made around 10:30am which was way ahead of schedule and still not a reasonable enough time to respond to the changes the company made.   It seems like the company rushed the delivery so I would not have a chance to back out of the purchase. Now in response to the encounter in the store. Being called belligerent is an extreme stretch of the definition. The most harsh thing ever said by myself was thanks for nothing and that was as I was leaving and never raised my voice my voice during the entire encounter. I did become disappointed once I tried explaining the situation to the companies representative that I would have never bought the item if I had been told on Feb 9th or on Feb 12th when I had reentered the store dealing with the same purchase , she then stated I was just stretching out the situation and that all she could do is give me $10.50 back for what it would have cost to have pineapples dipped.  Which anyone would become disappointed when you feel like you had been manipulate since the company sold me a $115.53 purchase under false pretense never to honor the beginning request of the dipped pineapples. The companies representative then tried to rush the situation to a closer and refused to listen to anything I had to say while trying to explain the problem I had by interrupting and cut me off during the encounter. That is when I told the representative thanks for nothing and left. If the encounter had been so threatening the employees standing in the front of the store had plenty of time to do whatever they felt necessary for their safety and that includes call the police especially if someone was claimed to be so hostile. I feel like this is an attempt to redirect focus of the situation away from that the purchases from this company were made and promised with the intent of never being able to fulfill them.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is untrue. I was told on Saturday that I would receive a phone call on Sunday. [redacted] , did not receive a phone call until I called again to put in another complaint. that was on Tuesday. so That was over the 48 hours window you allow for your company. The fruit was not fresh , its still in the box to give back to you. So please report accurate information back to the Revdex.com.
Regards,
[redacted]

Revdex.com Representative,Re: ID [redacted]I really don't know where to start with this. We had an order that wasn't delivered when it was requested. It was a few days late because of a snow storm and related travel advisories. We understand delays can be frustrating, but we have to put our safety above...

doing things in a timely manner. At this point we offered to dispatch our driver immediately to make the delivery(which is 30 minutes away from our store in fair weather) if we could have confirmation that the recipient was home and that their road was clear. We do not have 4 wheel drive. The customer decided she would rather have her mother pick up the order and we would refund her delivery fee. We refunded her delivery fee and have not had any problems with the customer. As soon as the customer's mother walked through the door, she started yelling and asking to talk to the manager. As stated the manager wasn't working at the time, so she became even more upset. The customer's mother said it was ridiculous that we hadn't delivered the box by now and demanded a full refund in addition to keeping the box. She was offered a refund or the box but not both. Her words were not nice to start and when we would not comply with her demands, they got worse. Unfortunately, this caused one employee to get very defensive and another to feel they needed to protect the first. Bad language was used by all parties and that is really not acceptable. The employees have been instructed so as to better handle such situations in the future.Our bags do have an end similar to a shoe string so when they come loose we just tweak the end and it will stay, that is why a new bag wasn't provided. All of our bags do this. Throwing the bag at the employee was unnecessary and only escalated the situation. The total for this order was 24.43 after the delivery fee was refunded.Lynchburg Edible Arrangements

I have been trying to get in contact with the customer. I was told today that he is off work for a few days. We are sorry that he wasn't satisfied with his order and will give him a full refund as well as a free box of chocolate dipped fruit as an apology gift. We strive very hard to give our...

customers the best experience, and succeed 99% of the time. Feel free to contact me with any questions.Sincerely,

Initial Business Response /* (1000, 5, 2014/08/28) */
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Inbox
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Noreen Hansbrough

10:52 AM (4 hours ago)

to me
This has been resolved Mrs [redacted] has received a full refund $12.00 delivery fee was refunded on 08/25/14

On July 28th, 2015 my employee talked with the customer when he placed anorder for a sympathy arrangment. He requested a noon delivery and she told him that ourcompany policy is that we do not garentee any delivery times. However, she would do herbest by having the arrangement sent out...

on the second delivery truck, when the deliverydriver came back from the first run. When the customer called back later that day sheapologized for the late delivery because the driver was not able to get back quickly. Sheexplained that a normal delivery route takes about two hours but today our delivery driverwas running late. She told him that she was trying her best to accomadate him for thetime period that he wanted but that she was not able to garentee anything. He proceededto tell her she was useless, and hung up on her. The arrangement was delivered later in theafternoon. The customer then proceeded to call the corporate office who also advised thatwe do not guarantee any timed deliveries. I called the customer who told me that theyunderstood there are no timed deliveries but I still offered to compensate them and herefused, stating he didn't want anything for free. As for the second time the customercalled the corporate office. I called them back the same day, spoke with the customer,who was on vacation at the time, and said the person I needed to speak with was outshopping and I left a message for a return call, which I did not recieve. As for therecipient of the arrangement, we spoke with them also. As a courtsey, our store calls ifwe have multiple orders to see if they would prefer a different delivery date instead ofrecieving several at a time. They said they loved what they had recieved and to pleasedeliver all of them now.Donna K[redacted]Edible Arrangements Owner

To Whom It May Concern,
This issue was resolved; a refund was posted as requested by customer. We do apologize for the delay but due to a system upgrade it took longer than expected.
Thank you.

This guy is a scam artist. He takes your money and pretty much runs. Not sure how he can legally be in business.

I could write a long review of all the ways Josh W. ripped us off, but it would be too long.

Dear Ms. [redacted]
font-family: arial, sans-serif;">I contacted the customer, [redacted], and she is no longer interested in pursuing any business with the Bayonne Edible Arrangements.  For the inconvenience, I mentioned to her that we will still honor her gift card at any of the participating locations below.
Each store is independently owned and operated.  We will still honor her gift card at any of the participating locations below.
[redacted]
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Should you have any questions, please feel free to contact me directly.

From: [redacted]] Sent: Monday, March 20, 2017 11:44 AM To: [redacted] Subject: [redacted]   Hello, this is [redacted] from Edible Arrangements in Waterbury I'm writing to you in reference to the ID of [redacted] with [redacted]. I did refund in 2/23/2017 he shad got it  we can gladly do so. We did try our very best to make the customer happy. if there anything please let me no thanks.

My Mother had called Altman Contractors for an estimate of her roof many years ago. They came and gave a very reasonable estimate then did her roof and replaced rotted plywood panels all in a couple days. I was so pleased at how they treated my Mother I used them to do my home and my office building. The are honest and use quality workers plus everyone in the company that I have met really cares about the customers happiness. All work was done quickly and they cleaned up so well after the job it was hard to tell the were there.

Attached you'll find the in store receipt with the adjustment to reflect the refund made to the customer on 03/27/17 Also I attached a picture of our screen showing that the order was fully refunded, as well as the date, time and person issuing the refund. If you have any questions please feel free...

to call me at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Delivery was to be made on Thursday 9/8/16 with instructions to call before delivery because [redacted] was handling his mother's funeral arrangements. They made a blind delivery without calling 1st. Then had initially told [redacted] that he could make arrangements to pick it up. I called & voiced my concerns & was told by a woman who answered the phone that I had never given them instructions to call before delivery & that I would be charged a delivery fee because they made a delivery attempt on 9/8 even though it was failed. My frustration lies simply because the company fails to acknowledge fault of following initially directions. Even if their rebuttal they explain how they went above & beyond the week following, but fail to address how they initially handled the situation or their communication with me prior when I expressed my concerns. [redacted] has taken no ownership for the botch.
Regards,
[redacted]

[redacted]] Sent: Tuesday, February 21, 2017 2:16 PM [redacted]   Hello, this is Sal from Edible Arrangements in Waterbury I'm writing to you in reference to the ID of [redacted] with [redacted] We did attempt to reach out to this...

customer and left a voicemail. Unfortunately, the day of this delivery it did snow so the office was closed. Due to the snow per our policy we must reach out to our customers and recipents in this situation to schedule a redelivery. This office was closed and said a delivery for the 23rd would be best. If the customer would still like a refund we can gladly do so. We did try our very best to make the customer happy.

In regards to the complaint he filed with the Revdex.com. Mr. [redacted] was upset that the order was not delivered on 5/14, due to the recipient left work early. Mr. [redacted] informed us that  the order was delivered on 5/15. At this point, we offered to send out a compo box but my [redacted] refused and...

requested his full money back. We would be happy to do what it takes to make mr. [redacted] happy but we cannot give a full refund due to the order was delivered and signed for.