EDU Support Center

I am amazed at the professionalism in the manner I was approached. At first, I thought this was another solicitation trying to get my business. But the representative, [redacted], made me feel comfortable from the beginning and explained the whole process where even I could understand what this agency does to help people like me. I am in student debt (Bachelors and Masters) and I could not understand why I could not reduce debt. [redacted] led me through the process and I would tell anyone to listen first and then make a decision last. I was totally pleased that this agency reached out to me and help reduce my debt almost in half!

Hello Mr [redacted],[redacted] reviewed your message left on Monday 10/24/16 and had a manager contact you to resolve and help, which you requested in the message.  After leaving you a message, the manager requested the refund for you.  We never...

heard back from you after Monday, and then subsequently received this complaint on Tuesday Oct 25.  You have been refunded the 29 dollars for 2 months which you were with us and we have also cancelled the agreement with you signed with us on 8/1/2016.That said, we want to touch on a misconception provided in this complaint.  We take proactive efforts in our process to make sure everyone understands we are not your loan holder nor do we work with the department of education – we are a document preparation company and help with identifying qualifications, enrollment challenges, form fills both in the initial consolidation and repayments plans with ongoing support all based on individual circumstances and goals.  We clarify this in triplicate within our process at enrollment with 1/advisor 2/on the agreement you signed (pg 4) and 3/ thru a verbal voice verification required in our on-boarding process.So at this point everything has been cancelled with EDU, 2 payments of $29 have been refunded.  We hope this was helpful in clearing things up and wish you the best of luck in the future.Sincerely,
EDU Compliance Team