Educational Records Evaluation Service, Inc.

After receiving the notice from Revdex.com regarding this applicants concerns I have discussed with her on the phone the situation At that point she had the choice of continuing with our agency preparing the evaluation of her nursing education so that she might qualify for the RN nursing exam in
Florida or she could choose to withdraw and receive a refund She choice to go forward with the evaluation thru our agency
I indicated to her that in the instructions she followed do indicate that the process can take to weeks after we receive all of the required academic records In her case it took well over a month for the required school records and the verification of her prior nursing license to arrive in our office The to weeks period begins at that pointKeep in mind that the documents that we need are requested by the applicant and we have nothing to do with how long it takes the involved schools and agencies to comply
I understand this applicants concerns of being updated on the process, and have during our phone conversation given her means to more directly connect with me and our office so that she will not feel so frustrated if she is having trouble connecting with ERES I have provided her my direct email address and the direct phone number that will always get thru to me when I am in the office
Also, I have personally discussed her case with the involved evaluator and have arranged with evaluator that the evaluation would be completed before the timing I am expecting that the evaluation is being completed this weekend and that the applicant will be emailed her copy

I'm still not happy at all with their services, but yes you can resolve the caseTheir unprofessionalism and ignorance caused a lot of issues

Revdex.com:
I have reviewed the response made by the business in reference to my concernMr *** has got in touch with me and the rest of the documents he needs to complete the review has been sent to him, l waiting for him to speed up the process as he has promised.Thank you *** ***

In response to this applicant’s complaint I have called her and spoken with her about the complications with her case. So that she always has the means of contacting me and our office I have provided her my email and the direct phone number for our office and reaching me. I Have also
tried to call her on a few occasions when there has been no answer. Where she has said that there was no communication, the fact is that we emailed her in June to inform her that we had not received the necessary information from the nursing school. So communication did happenWe now have received the needed transcripts from the school, but the school has failed to complete the necessary Form (the information form) that provides hours in the various studies). We very much would like to proceed with preparing the evaluation, but this cannot happen without the completed Form I have also discussed with this applicant that the one-year program she completed in Canada does not provided the hours of experience required by the Texas Board. A completed evaluation will not be able to qualify her for the PN License, but that we will prepare the evaluation if she can get the school to give us the completed information form

In reference to my complaint against Educational Record Evaluation ID1226218, I the undersigned thankfully convey the following information.1. There was confusion about my name, my maiden last name is ***All my Nursing educational certificates were under my maiden nameNow my married last name is ***When I submitted my certificates to Educational Evaluation I attached a copy of my marriage certificate alsoI was under the impression that they recognized the fact that my married last name as *** but they are processing all my certificates under my maiden last nameThis is the reason they could not find my records under my married last nameNow everything has been conveyed to Educational Records office.2. The second issue was reaching their office over the phone versus through their e-mailI was new to this country and I have no access to the computer, that is the reason I was trying to contact them over the phoneBut now I am going to the public library and corresponding with them through e-mail.3. Now form under process in India, I am following it closely with licencing issuing authority in IndiaERES assured as soon as they receive this document they will expedite the evaluation processHence now all the process moving forward and the confusions were eliminatedI thank you for helping me in this processIf I feel I need further assistance I will contact you Sincerely,*** ***

Shortly after getting the Revdex.com complaint, I emailed this client the following message:   I regret that there was not better communication on our part with you.  For the past few weeks we have been very distracted with closing our office and opening two new offices.  During this...

process, with all of the distractions, some emails did not get the attention they deserved.  I am very sorry about this.  Based on our normal timing your evaluation is not actually late, but I understand you needed a response to your emails.  The evaluator has indicated that they will try to have your evaluation completed by next week.  At that time the evaluator will email to you your copy. Thank you,  This evaluation was immediately given priority and a few days after sending the client the above message, her evaluation was completed and emailed to her and submitted to the nursing board.

At this point it appears that this complainant may have sent the Revdex.com complaint to the wrong agency.  We have carefully checked our sources and we have NO RECORD OF THIS INDIVIDUAL.  THEY DO NOT APPEAR TO BE OUR CUSTOMER.  I have tried to call them many times but there is no...

answer.  I have also emailed them twice but have received NO response.  My email to them is copied below. NOTE TO Revdex.com—SHOULD IT CONTINUE TO APPEAR THAT THIS COMPLAINANT HAS FILED A COMPLAINT ABOUT OUR AGENCY IN ERROR, THIS COMPLAINT NEEDS TO BE COMPLETELY REMOVED FROM OUR RECORD AND NOT BE COUNTED IN ANY WAY.  COPIES OF EMAILS SENT TO COMPLAINANT BASED ON THE EMAIL ADDRESS IN THE Revdex.com REPORT:“A few days ago I sent to you the below email, but I have not received a response.  So I am resending.  Please respond. A few days ago I received a Revdex.com complaint submitted by you and I am very interested in contacting you to get everything resolved.  I have over the past few days try to called you with the phone # in your Revdex.com info., however there has not been an answer. I am with the agency: EDUCATIONAL RECORDS EVALUATION SERVICE  in Sacramento, California. We have checked our records and we are NOT finding your name as one of our customers.  Are you sure you are working with our agency and not one of the other agencies that evaluate for the Texas Board? Here are some other questions that could help to figure this out: Is NAME REDACTED the exact same name on your evaluation application; and Can you tell me your Case # as this would have been given to you when you were talking with our office; and Do you have a better phone number that you can provide me. Are sure you paid $350 as our fees are $395 and could be higher if someone sets up a Rush Service?; and Do you have any email from interacting with our office that you could include in your response?  Your immediate response to the above is greatly appreciated and will help in getting your issues resolved.I will be in our office tomorrow (Thursday afternoon 1:30 to 6 pm) should you want to call me: PHONE # REDACTEDThank you”

We  appreciate the complainant's response and look forward to finalizing her evaluation without delay once we received the necessary documents from India.We consider that this matter has been appropriately addressed and resolved. Thanks to this client and the Revdex.com.

I am rejecting this response because:[redacted]nd his manager are 2 clowns and avoid the important and dwell on the trivial to gave the rediculous explain, even lie, lie, lie..., don't their boss know they have problems with their charaters? How many customers they have lost because of their bad charaters? I don't want to waste any time on this kind of unworthy people anymore, just the boss need to know what they layFirst, I have writed in the mail to cheng I thank you him and I am very cautious when talk with him because he spent a lot of time and I am afraid I said some wrong words to make him unhappy, I have paid another agency but I have applied the refund but to choose ERES, why don't you show and say this to your boss?Second, why [redacted]nd his manager are so shameless to say I am unsatisfied because of the express fee? Don't you fee any ashamed when you lie? Is the manager who told you to explain as so? I have written in the mail it's OK even you don't explain any things to me, I will also directly mail the docs to you, I also said on the phone it's OK about the charge fee, I am only consult you whether you could mail me the docs and I didn't ask you to mail me the docs, I am unsatisfied because you randomly told me to choose another agency even after I said above words to you, I also writed in the mail that choose another agency will waste my time also will waste yours as you have spent a lot of time, but what you say, you said you have provided good service and you don't why why I am unsatisfied and you are angry because I am unsatified? why don't you show above to your boss but to choose to lie? What is your logic to be angry even if I explained so many to you and just to express my opinion?? I can't understand at allThird, your manager called me not to explain or communicate but to tell me your agency is busy and proivde many clients evaluations every year, I should show good attitude when talk with you, isn't it silly to talk so? she shouted and speak loudly to me firstly, but why to say I lost temper? Yes, you are right, I shouldn't act like her because if I act like her, I will be the same with her, she called with this bad attitude and told you won't provide evaluation, even after waste so much of my time and already applied refund with another agency which have told you in email, I only said stupid and hang up, what you suppose me to do? Why you have dirty attitude, dirty service, dirty characters but to shameless to blame others use dirty words to that donkey? Don't to earn it but to ask it with shamelesss? Wow, she gave me new insights!Whether to be get tricked by the employees, it's their boss's choice, I don't want to waste time on this kind of unworthy people anymore

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
In February 16-2016 I received a call from the person called [redacted] from the Agency ERES. He said he received a claim from your agency and he asked me some questions. He apologized for no answering my emails and calls and he told me they were alredy working with my case. The day February 29-2016 I received an email with a copy of the evaluation of my nursing education and they sent the official copy of my evaluation to the Board of Nursing. I want to said thank you for your intervention in my case because I could complete my aplication. Thank you for your help.                                                                                                                                                                                                             [redacted]

This clients has for the most part misrepresented or misunderstood the situation.  I understand the frustration that nursing clients can have as they go thru the process of trying to get qualified for a nursing license when they were educated outside the USA.  The process generally takes...

much time and it is a real challenge for an agencies such as our and for the Nursing Boards to decide an individual’s qualifications when there is such a great variation in training and education standards around the world.  This is all the more difficult when the foreign nursing schools sometime provide very poor academic records as is the situation in this case.  The school did not even show the hours in nursing education that is required on our forms and is the most necessary information to prepare the evaluation. I understand that clients in this situation are tempted to express their frustration by asserting unprofessionalism and claiming negatives that are not the reality.  In actually, the real details surrounding this case represent a high level of professionalism by our agency and represents our commitment to the strict policies imposed on us by the Nursing Boards. There is much that could be said about this client’s claims and her inappropriate manner in trying to communicate with her.  But I will limit it to the following:  For a variety of reasons we thought it best to refund 100% of her money and recommend that she work with one of the other agencies. The first time we mailed the refund check to her thru Priority Mail, the tracking information indicated the envelope was delivered and the client’s signature was actually in the post office record as having signed for the envelope!  BUT SHE CLAIMED THAT SHE NEVER RECIEIVED THE ENVELOPE.  So we paid to have a ‘stop payment’ put on the check and we sent it again.  And again delivery was made with her signature appearing in the post office tracking information as having received the envelope!  When I called her to see if she got the envelope, she pretty much refused to talk with me, except to say she did not get the envelope (even though the post office record indicated she had signed for it earlier that day)!  The next day she did email me to say that she did actually get the check.

I would like to thank this customer for giving us the feedback.  It has provided me the opportunity to discuss with the evaluators that handle the Chinese clients the best professional and courteous ways to deal with difficult situations.  For this reason I appreciate that the customer as...

provided her comments. The evaluator that worked on her case ([redacted]) actually spent an unusual amount of time patiently and professionally dealing with this client's questions thru email and over that phone.  At some point the good communication broke down, and I have reviewed with [redacted] ways to try to keep thing positive  when customers are stressed with the expense and difficult details required for us to prepare valid reports.  We deal with many dozens of Chinese clients every month and there are few complaints as is evident by the lack of complaints in this Revdex.com section. I asked [redacted] to put in writing what happen with this case and I think the reader here will get better insight if I copy his comments here (Keep in mind, Chinese is his native language): "First of all, I do agree that the client and I didn’t have a bad communication at the very beginning, and we both spoke kindly. Honestly, we do charge client for consultation, which I never charged this client and kept answering her questions from August 17, 2015 to September 16, 2015 (See Attachment). I even reviewed all her documents and finished her pre-evaluation, which not every evaluator will do so. Also, I have to point out that she kept emailing me almost everyday, and sometimes three or four emails a day. As a result, I don’t think that I deserved this quote “It’s irresponsible”. I think the client turn to be rude is because she thought our international mailing is expensive, especially more expensive than what she can get in China. I don’t think it was a problem. I even offered her to hold her original documents after we finished her evaluation, so when she come to U.S., we can mail to her by domestic mailing. That will save her $75. It’s easy to find out the price on our application, and I do believe the client has read our application. I’m assuming that she knows our price because she is very detail and asked so many questions in order to avoid any potential mistake, likedocuments be rejected. I’m sure all she wants is to decrease the cost, which I totally understand. As everyone can see in our back forward email, she was even asking me to mail her documents back PERSONALLY, which I don’t feel quite reasonable.Therefore, I said no and forwarded this email to my manager. I would like to say the client is difficult, after I forward all the back forward emails to my manager, she called the client directly. The client lost her temper and even kept yelling some really bad and dirty words in Chinese to my manager. That’s why my manager asked her to “Have good attitude”, if not, we won’t help. Then, she hung up the phone. Actually, not only my manager, but also everyone in our company should have the right to ask client to be nice. I don’t think it’s a problem with other clients which most of them seems very polite. We, ERES, have taken care of hundreds clients every month for years, and even Chinese department helped over a hundred of applicants every month for years. Obviously, none of them has complained us. Especially, none of them has posted any negative on Revdex.com because we treat every client responsible, and we always try our best to help them. Most of them would email us to say thank you after received evaluation."

After receiving this notice from Revdex.com I have called the client and discussed with her the situation that not all of the needed documents have been received from her nursing school.  To make sure that she would not continue to have problems getting thru to our office or to me I have provided her...

my personal email and a private direct phone number that will generally get thru to me of others in the officie.  It does appear that our office has been delayed getting back to her to update her on the situation that her file was incomplete. Now that I have communicated with her abut these issues she has been able to assist me in getting the information needed to proceed with her evaluation.  Considering that the process has already been delayed, I will do what I can to directly influence the evaluator to put a priority on this case and to try to have it completed within a few days.

In response to this applicant’s complaint I have called her and spoken with her about the complications with her case.  So that she always has the means of contacting me and our office I have provided her my email and the direct phone number for our office and reaching me.  I Have also tried to call her on a few occasions when there has been no answer.  Where she has said that there was no communication, the fact is that we emailed her in June to inform her that we had not received the necessary information from the nursing school.  So communication did happen. We now have received the needed transcripts from the school, but the school has failed to complete the necessary Form 101 (the information form) that provides hours in the various studies).  We very much would like to proceed with preparing the evaluation, but this cannot happen without the completed Form 101. I have also discussed with this applicant that the one-year program she completed in Canada does not provided the hours of experience required by the Texas Board.  A completed evaluation will not be able to qualify her for the PN License, but that we will prepare the evaluation if she can get the school to give us the completed information form.

Normally when we receive an application for a Nursing Evaluation we will notify by email the applicant to let them know their order has been received.  After the application is received we then must wait for the academic records to be sent to our office from the nursing school and for the...

verification of the international Nursing License.  Sometimes this can take many weeks before all of the needed documents are received.  When all documents have been received we generally will notify the applicant that thier documents have arrived and that the evaluation process can take place and be completed in about 6 weeks.I am not able to say if the above mentioned emails were sent or not; generally they are sent, but maybe they were not in this case.The action I have taken as the Director of ERES is to call this client after receiving the original notice form Revdex.com.  I let her know that I will personally work with the evaluator who is handling this case to make sure it is completed with out more extensive delay.  To assure her that she would not have any more difficulty communicating with our office I gave a private phone number that always will go thru to our office and to me.  I also gave her my personal email address to make it easy for her to contact me.

Generally our clients are notified by email to let them know that their application and payment has been received.  I am not able to verify if such a notice was sent or not.  Sometimes a client may miss seeing the email.  I realize that the person helping this client was having...

trouble getting thru to our office.  The communication break-down was in part a result of an unusual request when the client has emailed indicating that we (our agency) should directly submit the request to the Iraq University for the necessary documents.  This is very unusual in that the client is instructed to have the university provide the needed academic records.  The request was given to an evaluator to follow through on, but because of the unusual situation the evaluator did not understand that they needed to contact the client. What is most important is that after receiving the Revdex.com report I contacted (by phone) the person helping with this to discuss the situation and what is needed.  I made sure that communication would not be a problem by giving her both my email address and direct phone number.  It is always expected that the clients (nursing applicants) arrange that their universities send to us the need documents.  In this case, I was informed that the university in Iraq has requested we make the request and not the applicant.  I offered to get involved and help with this and as a result have devoted much time to prepare an appropriate letter and to attempt to communicate with the university.  I have done what is requested and I believe the person assisting with this is pleased with my involvement.  We are still waiting for the University to submit the information that is needed.

I used ERES before for my husband nursing evaluation and have no issues or whatever that's why im comfortable to use them again for myself this time. I used their old application form so I sent it to their old address. I didn't know they relocated until after few weeks when I checked their website because im wondering why I haven't received any updates. It was my fault for not checking their website first before I sent it I know that. I was going to redirect my mail to their new address but found out that my mail was delivered already to Lincoln Ca (new address). All I wanted to know is if they received or not? If I have to submit a new application? It's been 2 weeks I tried to call them and email them but cannot get a hold of anybody! My school in my country is already done with my requirements and just waiting for my signal to send the documents. It's so frustrating that I cannot get a hold of anybody! This is holding my application.

I had my transcript evaluated by ERES in 2009 and I have since then decided to apply to a graduate program that requires me to submit a copy of the transcript. ERES has been unreachable by phone and this is stalling my application process. I try relentlessly daily from 10am to 3pm and the message is always the same which makes me wonder if the phones are working or if the business is a fraud. I have also tried emailing with no response. I would like a response as to how I can get hold of someone to speak to at this business.

What is the best way to contact them?? They made such a huge mistake in my yr of graduation and that made me ineligible for my nclex rn exam.I have call them zillion times I don't even know is there any phone actually ringing there or is it in some other planets because nobody responds.email them no respond!!this is so frustrating.My the time the send the correction my application will expire

Review: l mailed my application to Eres for my international nursing transcript and records to be evaluated on the 25th of April 2016 with the payment of $395.00. l know that this company received my application because the money was taken out of my account on 4th of may 2016 since then l have not get any email or letter from them. l called Eres so many times no answer,left messages after 2 months and even sent an email to find out the status of my application but nobody return my phone calls or email. l called my nursing school in Nigeria to make sure the school mail my transcript to eres, my school confirmed that it was mailed first week of May 2016 and on this company website they said it takes 6 to 8 weeks to do the evaluation.Desired Settlement: All l want from this company is for transcript to be evaluate and sent to the nursing board or return my $395.00.

Business

Response:

After receiving this notice from Revdex.com I have called the client and discussed with her the situation that not all of the needed documents have been received from her nursing school. To make sure that she would not continue to have problems getting thru to our office or to me I have provided her my personal email and a private direct phone number that will generally get thru to me of others in the officie. It does appear that our office has been delayed getting back to her to update her on the situation that her file was incomplete. Now that I have communicated with her abut these issues she has been able to assist me in getting the information needed to proceed with her evaluation. Considering that the process has already been delayed, I will do what I can to directly influence the evaluator to put a priority on this case and to try to have it completed within a few days.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern. Mr [redacted] has got in touch with me and the rest of the documents he needs to complete the review has been sent to him, l waiting for him to speed up the process as he has promised.Thank you [redacted]