Edward Jones Investments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The owner is not being truthful in the response. After he completed the "grooming" of my first dog he brought her to the door. He never mentioned her defecating at all, let alone 4 times, when he brought her back to the house. I then walked my other dog out to the trailer with him where I allowed him to place the dog in the tub, and that is when I saw 3-4 paper towels on the ground. I then asked him if they were his and that is when he became rude and raised his voice stating that my dog pooped on the table. There was no mention of a bag for trash from which they flew out of, nor did I see one. He just repeatedly stated he wasn't going to keep the paper towel in the trailer because of the smell. At that time I asked him to remove the second dog from the tub and informed him he would not be grooming her. He followed me to my door where against my better judgement, I wrote him the $55 check for the first dog. Of course after I closed my door was when I noticed the first dog was not dry (she has short hair) and that there was feces on her leg. I made my complaint on this site and I gave a review on his Facebook page. After that he posted a reply which was very unprofessional and had the statement "pissing match" in it. I did not respond to those childish comments. His original response has since been removed, and the current response to my review was the same as the response to this complaint, which as I mentioned is a lie. If someone really wants to prove they are a good business owner they need to fess up to any mistakes and make things right. He has cashed my check and clearly has no intention of doing the right thing. Such terrible customer service. As a consumer it is my responsibility to inform other's of service I am provided, good or bad. 
Regards,
[redacted]

The information the customer ordered was mailed via first class mail on 3-11-16.  When the customer notified us that they had yet to receive the information we emailed it to them on 3-21-16.  We then received a notice from the Revdex.com on 3-23-16 that the customer had filed a complaint about...

non receipt of their order.  Because there was a delay in the customer receiving their order, and because we always strive for 100% Customer Satisfaction, we have issued a full refund in the amount of $85.00 to the customer.  The refund check was mailed via 2nd Day Priority Mail with USPS Tracking on 3-24-16 and was delivered to the customer's mail box on 3-26-16 at 10:53 a.m.  If you need any further information, please don't hesitate to contact us.

Yesterday we received the vehicle back from the customer after they had the interlock removed.  As per the GM case they needed to have that removed for us to repair and rule that out as a problem.  It is currently in the shop being diagnosed for the repair.  The vehicle is under...

warranty and we are repairing as per GM Tech assistance lines.  We have the customers concerns and problems verified and are currently repairing the vehicle for the customer.  We will be keeping customer informed throughout the process.

Ms. [redacted] was already not charged for 4 clean up charges for her pet defecating in our grooming trailer 4 times during the grooming process, nor a cancellation fee.  The customer became confrontational during the grooming visit  when a paper towel blew out of the sack that we sat...

outside the door of our trailer containing all the dog feces, until we could dispose of it properly. We cannot leave the dog unattended in the grooming trailer for safety reasons, nor can we leave feces in the grooming trailer for sanitary reasons. We were trying to make the best of a very stinking and messy situation. When an owner becomes confrontational, our policy is to finish whatever we are doing at the moment and then exit the client/provider relationship. And that is what we did. We take great pride in our business and serving Indy's best since 2006. We have 1000's of customers throughout Indy that we love and appreciate.

After speaking with the customers and listening to all of the concerns noted in the complaint, Delaney Automotive Group has agreed to review the customer concerns and inspect the brake lines in question and if they are indeed ALL copper brake lines as stated by the customer,...

Delaney Automotive agrees to replace with new brake lines. In addition, Delaney Automotive has agreed to reimburse the listed customer $1000 for consideration of customer satisfaction. I have personally spoke to the customer on 7/25/2017 and  they have assurred me that this will be a satisfactory solution to their concerns/problems.Please feel free to contact me for any further information.  Hopefully this will resolve the issue and we can retain a satisfied customer.

Customer brought vehicle in on 03/17/2017 Repair Order# [redacted] with 52,418 miles on it: The customer stated that all of her warning lights were displayed on the dash except for the check engine light, we scanned the system and found several codes, found code 17-11 left rear wheel speed sensor circut...

malfunction , connected to Honda computer and found no data readings. insected vehicles left rear wheel speed sensor and determined that the code was present due to the fact that the wire was severed (cut Clean) The vehicle is covered under Hondas factory Warranty but the warranty only cover repairs caused by defective parts or faulty workmanship, it does not cover repairs caused by outside influences such as cut wires that could be caused by road debris or any other outside damage. This repair is not a warrantable concern. This would be an Insurance claim.Thank You Tony T[redacted]Fixed Operations Director[redacted]

They do NOT stand behind their trees. We bought a river birch which they delivered. Come Spring, the biggest trunk did not have any leaves. They indicated that "this happens all the time." I asked if they would provide a discount since the biggest trunk was dead and it was no longer a "big birch" and she said "no, we don't do that here." There are other smaller trunks that are dead or dying and basically the response from her is "Just cut them off and the tree will grow fast." In conclusion, I bought a $300 tree at half off and they DO NOT STAND BEHIND THEIR PRODUCTS AT ALL. Not sure about you, but I prefer to shop at a place that stands behind their products.

I would like to express my sincere appreciation to Alvin A. for his excellent service during our visits to IDC. Alvin is very knowledgeable, patient and accommodating. He makes good suggestions and offers advice in order to help his customer make the right decision on their purchase. Since being introduced to Alvin, we no longer shop for jewelry elsewhere.

Very Sincerely,

[redacted] & [redacted]