Edward R. Hamilton, Bookseller

I have placed multiple orders with Edward R Hamilton, but over the last couple of months they have refused to accept either of my perfectly good credit cards that I use everywhere and have absolutely no issues with. Don't with your time with this screwed up company.

Ordered from them on September 12th never got my book. Have contacted them 3 times haven't heard anything from them. My order was a little over 100 dollars.

They're supposed to be a books for prisoners site that's how we found them and the prison rejected a large book order for almost $90 and they are trying to tell me that the inmate has to repackage them and send it back with a tracking number to get refunded! What a crock! They obviously do not know how it works! The correctional officers will send it return to sender or refused and it will go back to the return address on the package. I am homeless and trying to support the one I love and have been completely RIPPED OFF! It's been a month so surely they have gotten the books back they just 100% REFUSE to refund even though they claim to give refunds no questions asked! How can anyone be so stupid and not know how prison mail works because I learned that real quick! For being in business for years they should know how it works! The "inmate" never gets their hands on a rejected order and neither does the person ordering it for them! Complete ripoff and scam company!

I, like many, have ordered for years from this company. SOMETHING has happened and it is now cheating people out of their money and not giving them a refund or the ordered books. I am truly disappointed and wondering what to do . Had an order for three books, one almost $30 by itself and it has been two months with nothing sent, and no refund.

I received my first book by Hamilton Book and it was marked up with black ink. There was no mention on the website when ordering that I was going to be receiving a marked up book. Customer service would not pay return shipping even though I received a book they called rendered even though there was no mention of it when I ordered.

I ordered books on Dec 4, 2020 and received an email that they were shipped on Dec 7,2020. I have not received them. I have tried to email them and have not gotten any response. The phone number does not work. My credit card was charged for $133.00. This is obviously a scam and I want my money refunded. I will never buy anything from them again.

unfortunately, we live in a time of "I must have it now!" I have never had a problem with this company in 40 years of buying books. The shipping costs are almost nonexistent, but because of shipping it "book rate" it slowly moves through the postal system. I do, however, have patience, and the books always arrive, or the refund check does. It looks like the ones who complain, can trace their problems to a mirror that reflects directly back. Long live edward r. hamilton! Long live patience!

I ordered 1 book and 1 DVD. Sent the order form, along with a check on 8/26 by Certified Mail. They received the order on 8/29. Since then, I waited 2 WEEKS for the order. I emailed them twice within the 2 weeks, threatening to report them to the Better Business Bureau. Then on 9/16, a customer service representative name Ariel, sent out two tracking numbers. The DVD and book was split into two seperate shipments. Both orders supposedly shipped on 9/17. I got the DVD portion of my order on 9/22. The tracking on the book shipment is still stuck on "USPS awaiting item" as of 9/26. So after 13 DAYS, the USPS has yet to scan this shimpent. I'm starting to think that ERHBC
does not have the book. They have the book on BACK ORDER. ERHBC does not want to refund the money. This is UNACCEPTABLE. Ariel has been giving me the go around for the last month. I live in Virginia, not the UK. I recieved orders faster than this from the UK by Royal.

I think this company has been sold to a bunch of scammers. I have been a customer of ERHBC for 5 years. It seems like these guys just take your money, and don't deliver the order. The company has the nerve to blam the Rona on the slow and unprofessional service. I will file a claim with revdex.com to get a refund on the book portion of my order. Don't buy from these guys. PERIOD!

I cannot speak highly enough of these folks. I have been ordering regularly for almost 30 years and have never had a problem that was not promptly resolved to my complete satisfaction. Returns,out of stock,overages,under payments, over payments,exchanges...You name it: you can deal with these people with total confidence.

We received an order from [redacted] and [redacted] on November 4.  The order was for five items, totaling $33.25.  We shipped all five items to [redacted] on November 7 at his location in [redacted].  The [redacted] tracking number for this shipment is: [redacted]. ...

According to the [redacted] tracking information, the shipment was delivered on November 14.   We assume it is at the correctional facility, as it has not been returned to us.   We sent two emails to [redacted] regarding this order.  That was the email address provided to us within the email we received.  To put a close to this matter, we are issuing a full refund ($33.25) to [redacted] and [redacted].  The refund will be processed and mailed to them within seven days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Edward R. Hamilton Books. I have been purchasing from them for some twenty tears now. Occasionally some item goes out of stock, not unexpected, but beyond that I am very pleased. I have never had any difficulties at all and I can't imagine how many books I have purchased over the years. I suspect any problems are with the post office and not the company. I am very satisfied.

Review: I received a letter from Edward R. Hamilton booksellers on November 17 stating that they had received my check and shipped the books I ordered on November 13. I waited 14 days and still had not received the shipment then emailed the company and was told that the way they ship items it could take 15 to 20 days for arrival.On the 21st day I emailed them again then was told that because of delays due to the post office and that it could take up to 30 days.Then I could let them know I have not received the items then they will re-ship.They cashed my check on November 12.On the front of the catalogue there is a written guarantee:"All items are new, and all books are hardbound unless marked otherwise. Shipment is normally within 48 hours. Some items may be temporarily out of stock, in which case a second shipment will be made, normally within 14 days, but in no case later than 60 days. Most items are in limited supply and at these prices may sell out fast. If any item is sold out your money will be refunded by bank check."I ordered 11 books. I talked to our local post office and was told it would be highly unusual for a shipment to take that long. The post office asked me to ask them for a tracking number which I did but was told by the company unfortunately there is no tracking number.Just today I asked them to send the shipment by an expedited way and I would pay for it due to there being Christmas presents in the shipment. Could you help me get them to speed up the reshipment? Thank you for your consideration in this matter.Sincerely,[redacted]Desired Settlement: An expedited shipment.

Business

Response:

We reshipped this order to Mr. [redacted] December 12. Unfortunately, we are unable to offer an expedited method of shipping, which we informed Mr [redacted] of.

There was no intent to mislead Mr [redacted]. Each email he received was a reply either with our shipping time estimate or our reshipment policy. Shipments are normally processed and shipped within 48 hours of being received. We estimate delivery within 15 to 20 days. We are located on the East coast, so packages going to addresses in the Eastern part of the country the delivery time can be lower than 15 days whereas packages traveling further west may take up to the 15 to 20 day number. Because there are delays from time to time within the Postal system, we allow 30 days for a shipment to be received. If not received within 30 days, we reship, no questions asked.

As we said we reshipped Mr. [redacted]'s order December 12. We assume it has arrived or will be arriving shortly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They stated their original shipment date was November 13 and after waiting two weeks I inquired about my shipment. They sent an email stating it could take from 15 - 20 days for my books to arrive. On day 21 I inquired again about my order and then was told I had to wait until 30 days before they would re-ship my order. This is when I contacted the Revdex.com. I find it very curious that they sent me an email saying they "reshipped" my order on December 12 and I received my books on December 16 after they told me they could not expedite my order? There was one book out of stock they didn't send but reimbursed me by check.

I have a sense they withheld my entire order just to see if they could obtain the backorder book so they wouldn't have to reimburse me. I feel this is contrary to their written policy to send a "second shipment" within 14 days of any item currently out of stock or send a reimbursment check. I feel they lied to me in their emails saying I should wait 30 days before requesting a second shipment.

I was told by email that tracking my shipment was impossible but when I received my order it had a tracking number on the box.

Sincerely,

Business

Response:

The order we received was for 11 items. On the date the order was received ALL 11 items were in stock and ALL 11 items were shipped November 13 in one package.

Our replies to Mr [redacted] regarding estimated shipping times were just that an estimate. The estimate we provide ALL customers is 15 to 20 days. This estimate is an average based on all packages we ship to all addresses throughout the United States Postal zone. This estimate is based on 45 years of experience, as we have shipping orders through the U.S. Mail for that long. We allow 30 days for a shipment to be received, as there are delays from time to time. Once again, this too has always been our policy. If an order is not received within this time frame we reship, no questions asked.

We have reviewed Mr [redacted]'s orders as far back as November 2011. He has never had a backorder. Fortunately for him each order he has placed was fulfilled with no backorders or sold out items. Perhaps because he has no experience with an item being temporarily out of stock or sold out, he has raised these questions. We treat ALL orders the same. If an item is not immediately available, we ship what is available and the invoice included with the shipped items clearly states that the other item or items are temporarily out of stock and will be shipped or refunded shortly. If there are multiple items out of stock, we will ship each one as it comes in from our supplier, meaning a customer could receive several shipments before his or her order is complete. Nothing is held at anytime.

Mr [redacted]'s original shipment from November was apparently lost in the mail, which although not common is something that can happen. We know this too, because of our experience of shipping orders. When we processed the replacement order December 12, one item had since sold out. This item could not be obtained through our suppliers and, as a result, a full refund was issued.

We consider this matter closed, as the replacement shipment and the refund check have been received by Mr. [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Their excuse to me as to the delay of shipment was the holiday season and then "The loss of shipment". I find this highly suspect. What I think happened is that they did not want to send a partial shipment as one book was not available so they held up the entire shipment hoping the one book in question became available so they wouldn't have to send a second shipment or have to send a refund check in order to save that expense even though they state they will do just that in their catalogue.

I find it curious that after I submitted my complaint to you I received the shipment within four days and the refund check in six days? I have to wonder why they claim there is no way for them to track their shipments when the post office offers this service?

Sincerely,

Review: This company delivered all the books to MY HOME and has no listed phone number, an obscure and unmanned email address and is a sham of a company. They could care less whether my order, which is correct and was to be mailed to someone else, is correct. They have 90 complaints in 3 years, I think that should tell us enough. That's 3 complaints a month!Desired Settlement: Deliver my books per my order Order History DetailOrder Number[redacted]

Business

Response:

We exchanged emails last with [redacted] regarding this order. A replacement order was processed and shipped to [redacted]. The replacement order was shipped November 14.

I have purchased over 77 books from E.R.Hamilton and have always had positive results. I highly recomend this company..

Review: While visiting me at my home in Florida, my friend ordered books to be shipped to his address in New York and paid using his personal check with his address on it. The books he ordered were mistakenly shipped to me in FL. Since there is no available phone number to call the business, I sent 2 emails using their website link. It has been several days since those emails were sent, but I have not received a reply.

Product_Or_Service: Books

Desired Settlement: DesiredSettlementID: Refund

I think the company should reimburse me for my cost of sending the books to NY.

Business

Response:

Business Response /* (1000, 5, 2013/05/06) */

This order was shipped on April 15 in two separate packages. One item totaling $12.95 was sold out and was refunded on April 16. We inadvertently shipped to the wrong address, as Mr. [redacted] has described. As a result, of our error, we are issuing a full refund for the remaining balance of the order ($37.25). This refund check will be processed and mailed this week. We regret the inconvenience caused by our error.

Review: Non-Delivery of Books Ordered on 2/25/2013. Order #XXXXXX-XXXXXXX or #XXXXXXXXX, Customer #XXXXXXXX

Here is the text of the first letter I sent the Company on April 1, 2013:

Ref: Online Order #XXXXXX-XXXXXXX

To Whom It May Concern:

Enclosed is a copy of an e-mail I received concerning my online order. Note that the order number specified in the e-mail is different from the online order number. Also note that the shipping address is different from what I specified online. I specified that the order should be shipped to:

[redacted]

[redacted]

[redacted] MA XXXXX-XXXX

You said that you had mailed the order out on February 27, 2013.

It is now more than one month later, and I still have not received the books. I recently contacted you through your web site concerning this matter, and have not received a reply.

Is there any way this can be tracked? Should it really take this long? Is it possible that the books were shipped to the wrong address?

In any case, for whatever reason, I have no books, you have my money, and I have not had the courtesy of a reply to my online message. Is this really the way you like to run your business?

Please get back to me either via e-mail at [redacted]@yahoo.com or at the above address.

I hope to hear from you soon.

Very truly yours,

And here is the text of the second letter I sent the company on April 25, 2013:

Ref: Online Order #XXXXXX-XXXXXXX

To Whom It May Concern:

Enclosed is a copy of a previous letter I sent to you on April 1, 2013 along with an e-mail I received concerning my online order.

To date, I have only received the DVD portion of my order. I still have not received the books.

Have you tracked down the books portion of my order? Are they on their way?

If I do not either receive a reply from you concerning the status of the "books portion" of my order, or the books themselves by May 15th, I will be contacting my credit card company for a refund of that portion of the order, as well as the Revdex.com to file a complaint.

I really don't want to do that; I would really rather have the books. I have received good service from you in the past. Of course, at those times I did not use your online ordering service because you didn't have one. I guess I shouldn't have used it this time either, but that is no excuse on your part for not sending me my books.

Please get back to me either via e-mail at [redacted]@yahoo.com or at the above address.

I hope to hear from you soon by May 15th.

Very truly yours,

Desired Settlement: Please send me the books I have ordered, whichever ones are still available. For those that a not available, please send me a refund check in the amount for the book(s) that were originally ordered that are not now available.

Business

Response:

Business Response /* (1000, 5, 2013/05/22) */

We reshipped the portion of the order Ms. [redacted] reported missing. We also issued a full refund for these items because of the delay in getting this issue resolved.

Review: I ordered two books for my friend on 12/10/13 which Hamilton Books stated were shipped that same day. I was given Order# with Customer# [redacted]. Now these books still have not reached my friend and yet the money was taken out of my account as I used my Debt. Card. These books were to be shipped to [redacted]. I have tried to contact this company with no success.Desired Settlement: I want these books sent to him immediately or my money refunded in full. This company ruined my Christmas gift to my friend and still almost a month later he still hasn't received these books.

Business

Response:

We received an order from [redacted] December 10. The order (2 items) was shipped on this same date to [redacted], as requested. We were notified the shipment had not been received and responded. We allow 30 days for a shipment to be received, as there are delays from time to time within the Postal system. On January 11 we reshipped this order to [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The items still haven't gotten to [redacted] and now I am wondering why they said they resent them but still they haven't gotten there. I want proof they were sent and accepted. This company has a history according to better business complaints of problems with deliveries. If they cannot get these items to [redacted] than I want my money refunded in full.

Sincerely,

Business

Response:

We reshipped the order to [redacted] January 11. We do not have tracking information for our packages, so I can not provide any details for [redacted] to track this replacement order. It was only shipped six days ago and delivery is normally within 15 to 20 days. This shipment should be arriving at Mr [redacted] location shortly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted] keep saying its been shipped yet its not gotten there yet from the first time and not from the second time either. Before this case is dropped I want to make sure the books are delivered. They did not get there for christmas or New years. Im very disappointed

Business

Response:

[redacted]'s latest complaint is dated January 21, only 10 days after the replacement order was shipped. Our shipping method is U.S. Mail Package Services Rate. The shipment should be arriving at Mr [redacted]'s address shortly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted]This is the same response they first gave and the books never artived they cannot even prove the books were sent the first or second time. I want my money back in full since the books havent made it to Mr. [redacted] yet and they have no proof they sent them either time. I want the books sent and until Mr. [redacted] confirms he got the books or that his facility has gotten them there will be no way for me to drop this case Im out my money and books still not to sender and were ordered way back on Dec 9 and shipped the tenth. why not there still. they never sent them out and cannot prove they wrre sent then or now.

Review: Mailed $41.15 check on March 16 to Edward R. Hamilton Bookseller as payment for five books I ordered. The check was cashed on March 24 according to my wells Fargo bank statement. Even though I sent an email and a letter to the company I have received no response as of today.

Desired Settlement: DesiredSettlementID: Refund

I would like the books I ordered if available.

Business

Response:

Business Response /* (1000, 5, 2013/05/06) */

This order was shipped to [redacted] in San Francisco, CA on March 27. It appears this shipment was lost in route to Mr. [redacted], as it has not been returned to us as of yet. As a result, we are processing a replacement order and will reship the order. We regret any inconvenience this has caused.