eHarmony, Inc.

Stay the *** away from this site The questions go on and on and on to the point of rage I want to cancel but there is no place on the site to do so There is no way to contact anyone in anywayNo" Help" possibility, no e mail I will have to block payment from my Bank The fact that there is no possible way to cancel is consumer fraud
And for you *** from E Harm me who's reading this, I'll be assigning my assistant to do an hour each day of finding Internet forums for complaints and doing so OR YOU CAN CANCEL MY *** PROFILE! *** * ***
*** * ***

So eHarmony is a rip offThey cancelled my accountGive no reason or explanationAnd no refund of my moneyTheir terms and policies say they can do this at any timeNo customer service number or anythingThey suck

*note (This review is made in reference to the *** matchmaking service offered thru eHarmonyIt has nothing to do directly with eHarmony's online dating service.)
I began using *** back in Jan of My contract stated that I was to receive "introductions" within a year's timeSo far, I have received Originally I'd received but one of the matches was Canadian and did not qualify as a match based upon my criteria (she was quite outside my geographically preference and was not an American citizen)The service cost $and there are absolutely no refunds after service has startedA big waste of time and money, not to mention frustrating(so far I've changed matchmakers times)You are better off hiring a professional matchmaker with guaranteed dates

I subscribed to Eharmony for monthsI stopped using it months in, but I had agreed to pay for the full monthsTwo months ago I went on their website to cancel the auto renew function and was told that my subscription would be cancelled on June 26th, There was even a survey I filled out where they asked me why I was cancellingOn June 26th I look at my credit card and notice I was charged for another full months! A full $which I had not authorized(I had been on a payment plan prior- $every months) They conveniently said they had no record of my cancellationI called them the following day June 27th, stating I have not used their service for months and I will not be using their service for another monthsThey said it did not matter that I was not using their service, they would not provide a correction to their errorI see now looking at other complains that this is a scam they have run on a lot of peopleThey should be investigated by the police for these unlawful practicesIf you do sign up with them make sure you cancel the credit card you were using or they will charge you againThey say on their commercials how they pride themselves on customer service, their only goal is to get money out of youAn honest business would give you your money back if you were not using their service and let them know in a timely fashionI called the following business day to let them know the error, and they did not care at allI am filing a dispute with my credit card company as well to try and get my money backMake sure you get everything in writing from one of their reps and not from the website because apparently going through their website to cancel as they recommend is not enough and you will continue to be charged

This site will not refund you if u cancelRead the terms carefully all the way throughThey can cancel you and force u to payThet charged me a year subscription charge months in a row and refuse to refund the moneyI have to use a credit card to auto renew and eharmony will charge at will

Very Unethical! Several months ago, when I tried to cancel I found it was impossible to do on their website because of a software "glitch"There was no phone number to callAs suggested on the website, I wrote a letter requesting that my subscription be cancelled, but the letter was returned, marked "invalid address"In the meantime, my bank account was charged AGAINI finally found a phone number on my bank statement and was able to cancel, but there was no way they would consider a refund
For anyone who still wants to cancel, the phone number to call is:
X-XXX-XXX-XXXX

positive

As a dating service, I like eHarmonyHowever, eHarmony does not publish their customer service number on their web siteFor unrelated reasons, I decided to cancel my account and it was difficult to contact themI resolved the issue, but I have concerns about the ethics of this company

"eHarmony Inc is deceitful in it's ability to provide honest and available matches."

I found several problems with EH ... First, their physical user interface both web based and app' versions (for iPhone) are poor- nearly amateur in my opinion. Slow, unresponsive with difficulty to navigate. Reminded me of technology stuck in the 90s.

Second, it didn't take long for me to realize their content of potential matches consisted a lot of people who were inactive for several months or more. It doesn't take a genius to figure it out... some matches featured pictures with dates of several years ago on them, one match listed a person in front of a stadium which was demolished 7 years ago! The vast majority of my "questioner things" they provide you with to send to these matches simply went ignored... I feel that because they may not have enough active members they keep previous members listed as active.
I live in a metro region of Philadelphia. the area is densely populated. Most of my matches were "last active over three weeks ago"... So, you mean to tell me these people are signing up for a 65 per month service but don't check in but for every three weeks or more? hmmm....

I complained to EH explaining I felt their practice of keeping inactive users listed as potential matches basically amounts to fraud... however they, of course, didn't agree. EH is expensive... it's my opinion it's not worth your money. I withdrew my account and turned odd auto-renew. My profile is still listed as active of any potential suckers out there - as they send me a message everyday asking me to reactivate my account so that I may see those interested in my profile. Goodness... if thats not fraud I don't know what is!

I forwarded a trust & safety agent my concerns on several matches who had bad behavior and said they were in relationships already. Quite a few of them were surprisingly married. I was told in their email response that each one was would no longer be on eharmony.com. That turned out to be a lie. I saw the very same accounts on eharmony months later. For instance, an old lady named [redacted] from Southfield, MI had sent me a picture that was not herself. IT WAS HER DEAD MOTHER! I could not see [redacted] picture on the site so I asked her to email it to me and when she did it was her mother!. Coretta is STILL ACTIVE on the site but I am not! I got an email saying my account was closed but nothing bad had ever been done. [redacted] is 48 years old so BEWARE AND DON'T USE EHARMONY! One other match is named [redacted] from Taylor. She sent me pictures that were not herself. They were pictures of a younger more pretty woman. When I met [redacted] in person she was fat and ugly. Nothing like the girl on the picture at all! It scared the [redacted] out of me and I wanted to call the police I was so afraid. And then there is a girl named [redacted] is her real name and she lied about her entire profile. [redacted] account remains active to this day. Eharmony closed my account after I left a library which is a public place. I learned that I was not the only one whose account was closed after simply using the computer there. So let me repeat myself. eharm simply closed my account due to the computer I used to log in on. That is wrong and you can shove your "terms and agreements" bull line up where the sun don't shine! DO NOT PAY OR USE EHARMONY!!! STAY AWAY FROM THEM FOREVER! PUT THEM OUT OF BUSINESS! They do not care about our safety and they don't care if you suffer from a bad person that they match you up with! Trust and safety staff needs to all be fired.

awful cancellation and renewal policy...extremely strict like its a scam

I do not recommend eHarmony for the following reasons:
1. poor business practice of turning on the auto-renew feature after I turned off the auto-renew feature.
2. difficulty of reaching customer service to complain about reason number 1.
3. Many matches were located many states away from me probably because many people know not to subscribe to eHarmony and therefore local matches are few and far between.

Absolutely an amateur site charging up the wazoo for services worse than free dating sites. There are numerous errors in the webmaster programming.

For example. The filter "show users with photo" did not work, when attempted to be fixed that same checkbox hid everybody and stated I do not have any matches matching that criteria. Finally that filter was fixed after several more feedbacks I sent.

Another problem is simple yet unprofessional: When hovering over a user's information page you get pop ups stating similar to "look at pictures" "send smile" and sometimes these text words and banner stay active when scrolling through the rest of a member's page.

Another problem: When answering questions there is a leveling problem where the drop down list for a question will appear under the existing page and although you can check which answer you choose, you still cannot click "Answer" when finished with your decision.

Another problem: Uploading pictures doesn't always work

eHarmony's business practices are very unethical. They are designed to take advantage of normal assumptions people make. They automatically turn on auto-renewal and inform you in their "Click to continue" contract. So even though I thought I was purchasing 6 months of access, I was actually agreeing to 6 months at a time which wasn't at all obvious. Anyone who has spent anytime on the internet naturally assumes that there is no important information in these sorts of agreement other than standard privacy and usage disclaimers. I realize people aren't supposed to assume things, but we live in a digital age now where it is expected that companies will be more or less transparent about things, especially when it deals with customers hanging over money. Also included in the agreement is their cancellation policy which requires a cancellation within 3 business days which in and of itself is pretty short. To top it off though, the accepted methods of cancellation are in person, mail, or telegram. None of these are reasonable in 3 days. And seriously, telegram? I don't think most people know that even still exists. What happens if you don't cancel in time? Oh yeah, they have a no refund policy. And of course if you ask for one, they point you back at the agreement that everyone skips because no one would expect that it would contain these sort of provisions. Now I did wonder if I would be renewed, so I thought I would check my settings on my phone. The mobile app doesn't let you get to those settings. So even though a significantly high percentage of the population uses their mobile device as their primary or sole means of accessing internet based services, eHarmony decided not to allow you to unsubscribe on those devices. And instead of conducting themselves like any reasonable business that sends you notifications when you are about to be charged again they just charge you and point at the agreement when you object. Unlike every other company I've dealt with where they care about customer service and the business' reputation. eHarmony does everything it can to keep your money instead of treating you with respect as a person who may have more important things on your mind than reading page upon page of a contract to find out about these things. I tried canceling 4 days after the renewal charge hit my bank account and then I had to explain why I should be an exception to their policy. I think they should have to explain in what universe they think their policy is acceptable. Anyway, the best they would do is cut my renewal back from 6 months to one and refund the difference. Of course, since the 6-month subscription is a reduced rate, I only got back a little over half my money and got to keep 1/6 of a subscription renewal I didn't want in the first place. I would never do business with eHarmony again nor would I recommend it to anyone I know. In fact, I would strenuously recommend against doing business with this company.

This review pertains to eHarmony's Compatible Partners website, an online dating service. I have two concerns about the service. First, the subscription process was somewhat misleading. I was interested in a monthly subscription, and the website offered, with a huge font, a monthly renewable subscription for about $10. It turned out that choosing this option actually meant signing a year-long contract for a much higher price, which, after a year, would convert into a renewable subscription. The company did not at all lie about the contract, but its method of hooking me into it was questionable. I accepted it because eHarmony used to have a good reputation in the past. After a few weeks, it became obvious that the service could not connect me with enough local people to interact with, and it also became obvious (just as any introduction to psychology textbook would show) that attempting to reach people who were not local was pointless. I asked eHarmony/Compatible Partners to consider cancelling my contract and waiving the remaining charges (1/3 of the yearly contract had already been paid for). At this point several unpleasant practices by the company surfaced. One was that there was no option under the settings on the website to either cancel the contract myself (not even if I wanted to pay the remaining fees for the year) or to even opt out of recurring monthly charges following the expiration of that yearly contract. Although the Help section (and an e-mail I received from Customer Care) indicated that there ought to be such options and links, there were none. At that point, as a customer I felt trapped. I called Customer Care and discussed my options. They stated that I could petition to have the contract cancelled and the remaining fees waived but that they were under no obligation to do that; this is consistent with the unpleasant contract in which I entered. I made that petition. On the next day, I received a generic e-mail from the company stating that I could cancel the service if I pay them the remaining money for 8 months worth of service; to do that, I would have to go online and click on something under the options section in my account. I went to look, and there was still no such link or option on the website. So, basically, still trapped. This is, in my opinion, a company that operates withing the limits of the law but treats its customers in a coercive fashion while pretending to offer customer service. It is a clever operation, and it is unpleasant and unfair.

I signed up for 3 months after 2 months of not getting anyone I was interested in I cancel. At the 3rd month I reciev a charge for an auto renewal. I was charged 19.95 with no recourse. I am worried that they keep charging me card. They are complete scammers.

I've been a subscriber on eH for 1.5 years (on three separate occasions); two three-month and a one-year. You generally get a better monthly rate the longer the term and a three month is a good indicator to test the waters. However, this is my last time I'll ever use them.

Before I subscribed, I spoke to a rep via their chat feature. Most of the replies were "canned" or otherwise copy/paste as they popped up almost immediately in the data field. Only on a few of my questions did I see the "agent is typing" message, so most of the feedback is canned, scripted and otherwise just another sales pitch. I told the rep I noticed that the "last logged on" feature was missing and the rep told me that's only visible to subscribers. When I subscribed, the information was not present. A message to their Facebook page about the rep essentially lying to me got another canned response that the rep was new and they don't show last log on information due to "privacy issues". So unless another member views your profile, you have no way to determine if that member is even active.

A quick visit to their Facebook page will show many posters complaining of the auto-renewal "feature" and the difficulty of disabling it. I used to reply with a link to a site that walks you through the process, as eH doesn't make it very transparent. I also informed peoe to contact their banks or credit issuers if eH made an unauthorized transaction, as their "you have to opt out of auto billing" is questionable; seems obvious that they're not even confident about their own service to use an underhanded billing practice.

The website itself is just OK; it would be nice if they included filters to only be marched with active subscribers or those with photos (like other sites), but for whatever reason eH doesn't do this. For the premium they charge, they really need to address some issues with their member base or just cut their pricing to reflect that their level of service (which is quite low). They do reply to feedback via email INA reasonable amount of time, but its mostly just boilerplate cut/paste replies that either don't address your issue completely or just quote policy.

All one needs to do is do a search for "eHarmony success" vs. "eHarmony complaints" and see for yourself if its a worthwhile service. I use my lottery analogy where you have a small chance of getting lucky but you're more likely to lose. Good luck.

I find eHarmony to be very deceptive in their billing practices. Definitely buyer beware because when a company does not allow for cancellations without first paying for everything and quite possibly falling into auto-renewal, they have something to hide. Not good business practices. Not asking that you guarantee me the love of my life because that is impossible BUT there is an expectation that the site work properly, the matches are active people, you have the number if members you claim to have. The scientific matching system is lame and it feels as though the matches are random. Many times I wonder if the matches are even interested in an interracial relationship or am I just getting arbitrary matches. This is a $200 lesson that I am trying so hard to justify in my head but when I get these sorry matches on a daily basis, I get mad all over again.

e Harmony web-site to meet people is terrible. There is zero customer service. There is no contact through there web-site. Until I got on the Revdex.com web-site that I found alignment phone number. The only thing they are GREAT at collecting there money. People need to get together and not sign up for e Harmony. I sent feedback notes asking for a refund at the very beginning and never received any feedback.

I signed up for EHarmony in Sept of 2014 and had 3 payments of $71.80 taken from my Credit Card. I actually met my wife on EHarmony, and tried to cancel my account in December of 2014. After selecting cancel on the website, I noticed that it would not cancel my subscription. I looked at the cancellation policy and found that you could not cancel your subscription until the last payment was made. So on the first week in January of 2015 I logged on and cancelled my subscription. I checked back a few days later to verify that it was closed and thought everything was good.

Then in Sept. Oct. and Dec. of 2015 I noticed a charge on my CC for 71.80 for each month. I called my CC company in Dec. of 2015 and am still fighting these charges that I DID NOT AUTHORIZE.

I would not recommend anyone to sign up on this website, as they will auto-renew your subscription with out your consent then throw their cancellation policy in your face to try and trick you into paying for another year.

If I loose my dispute with my CC Company, I will never, ever recommend EHarmony to anyone, and will tell them my story and point them to the Revdex.com site.