eHealthInsurance Services Reviews (%countItem)
eHealthInsurance Services Rating
Address: 2625 Augustine Dr Fl 2, Santa Clara, California, United States, 95054-2956
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I was contacted today by phone by someone who stated I had went online to ehealthinsurance.com and proceeded to ask me what insurance I was looking for. I asked to have my name and number removed and to never be contacted again because I never went online to ehealthinsurance since I currenfly have corporate insurance coverage. The *** continued to insist I went online no matter how many times I said I did not. Only when I stated I would report themthem for contact did he finally hang up. Using false information is wrong! I was unemployed in May 2019 and explored the federal marketplace prior to going on COBRA. I have never visited ehealthinsurance. I have been employed since Octover 2019 and have no need to seek other information. This company is getting information on others from elsewhere!
I visited the website and now I'm being harassed non stop by phone calls. I've asked them to stop and they won't.
I went on this company's website to simply peruse their health insurance options. I had no intention of switching as I have marketplace insurance and as bad as that has become, I know it's going to be better than anything these people can offer no matter their claims on tv. So I looked and saw they actually send people to the marketplace and offer short term insurance. I looked at the short term insurance. The short term insurance could barely be called insurance. I stopped looking.
Within a few minutes, the deluge began. Within 2 minutes, I had gotten FOUR CALLS from people saying I asked for a quote or a call. I never did either of these things. I ONLY ever visited ehealth's website. Between 2:25 and 2:50 I had 11 calls! Now I've had 18 calls (that my phone has actively recorded) from people insisting I asked for a health quote and that they are the VERY first to call me EVER. Sometimes they call me WHILE someone else is on the phone harassing me.
I'm beyond sick of this. I can't make them stop by asking. I can't make them stop by losing my temper. I can't make them stop by putting my lawyer father on the phone!! I'm actually getting a migraine over this! This is ridiculous and I can't even stop it because none of the numbers are the same. They are all spoofed, randomized numbers to get around such things.
I don't want anything. I just want this shady company with their predatory practices to go away!
Leave me alone!
We do not have record of contacting this person as either a lead or a customer. It is possible that she may have been contacted by a competitor. We do not have her phone number in our database as it is listed on this complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
I visited the ehealth website and no other websites regarding healthcare or health insurance. Within 15-20 minutes of my visitagain to the ehealth websiteI was inundated with calls that came in so quickly, they were calling on top of each other. I had more than 20 calls that first day, and the calls have yet to stop despite my blocking more regular numbers and asking to be taking off their list.
If I had received 1 call or 2 calls, even 3 calls, I could possibly write this off as a coincidence, but 20 plus calls is not a coincidence and it is aggravated harassment. I have no idea how they got my number, and I don't care. Take some responsibility. Just say you'll stop! I'm going to make a complaint to the FTC at this rate. The correlation to my harassment and this site is pretty clear.
I do not accept this response as they are deflecting responsibility and making it clear they do not intend to stop their harassment of me. As far as I can see, this company is unscrupulous and predatory in their practices.
We do not have record of contacting this person. The telephone number she has listed is not in our system. There may be some confusion with the site she visited or the company reaching out to her. In general, a person would have to provide a phone number and request to be contacted via phone if making a visit to our site.
Her information is not available to us as either a lead, past or current member. The person making the complaint has provided no phone number or contact name that would link this outreach to eHealth. If this information could be provided, further research could be done. However, at this point, it appears that she has filed a complaint against the wrong company.
I need to cancel my policy and I can't get in-contact with the company
I can't get in-contact both phone numbers at the bottom of my e-mail are out of order
I want a customer service associate to call me back and explain how I soon can I cancel the policy.
it was good speaking with you. We apologize again for our phone outage earlier today that caused you not to be able to reach us. All the phones lines are now fixed and we are happy to help with any future needs you may have.
Unclear whether they deliberately engage in fraud or if they are simply incompetent and unresponsive. Taking legal action vs them for failure to provide coverage they sold to me on December 7. Multiple calls and multiple emails and no coverage and 2 days from January 1...left uncovered by these .Have a call center presumably offshore as the CSR bordered on being illiterate
Thank you for sharing your experience with us. We always want to ensure we're serving as a strong resource for our customers, so are disappointed to receive this feedback. Based on the information provided here, you are referencing the Carrier and not eHealth. Our records show we reached out to you on several occasions with updates to your status. Once the final determination was by the Carrier, this was relayed to you. We appreciate your opinion and the trouble you went through. Thank you for using eHelath.
eHealthinsurance is apparently accustomed to appearing to provide customer service vs actually providing customer service. Their response to my complaint is complete fiction but it does provide ammunition for my attorney as they now claim, in writing, to have " reached out to me on several occasions ". Complete nonsense and a complete distortion of the facts. For those who would plan to use eHealthinsurance one would be wise to check out their very poor ratings at TRUSTPILOT:
https://www.trustpilot.com/review/ehealthinsurance.com. If you want to switch plans during enrollment periods please avoid these online scammer and visit with a real licensed broker who is actually not in the pocket of selected insurers.
Checked the ehealth insurance sight to compare Part D plans. Less than a week later, I was notified by a plan that my application had been accepted, and my current coverage canceled. Not having applied for any plans through ehealth, I called the only number I could find. I was told I must have applied, because their sales department doesn't just submit an application. After a lengthy conversation, the rep dis enrolled me from their plan, and supposedly re enrolled me in my current plan. Days later, I received a letter from ehealth proclaiming them to be my "agent of record" for the plan they helped me select. Again I called, and was told by the sales agent their marketing department got a bit over zealous, and this was just a solicitation. She also told me of many complaints about this same letter. Today I received a cancellation notice from my current provider. Calling them, I learned ehealth had NOT re enrolled me as promised. Another call to ehealth, the rep explained at this point there is nothing he can do, and wished me luck in resolving this issue.
eHealthInsurance Services, Inc. also known as eHealth is a highly unethical and unscrupulous company that sends out solicitations, spam/junk mail to deceased individuals without any concern as to how this may affect the surviving members of the family who receive this unsought mail. This company keeps sending solicitations to my beloved father, ***, who is deceased and has been for over 10 years. It is highly disturbing that this company does not do its due diligence in knowing whom they are trying to solicit, but even more so, where they are able to obtain such information unbeknownst to the family is reprehensible. I am requesting that eHealthInsurance Services, Inc/eHealth stop sending these solicitations/spam mail in my late father's name, to my mailing address and remove all information including; name, address and other related information from their database.
Other (requires explanation) I am seeking that eHealthInsurance Services, Inc/eHealth stop sending these solicitations/spam mail in my late father's name, to my mailing address and remove all information including; name, address and other related information from their database.
Hello ***, Thank you for taking the time to bring this to our attention. We are sorry for your loss, and can certainly understand your frustration. We have added your address and *** name to our Do No Mail list. We apologize for any inconvenience this has caused.
We were working with *** and *** to correct incorrect billing that hit our account.
We were working with *** and *** to correct incorrect billing that hit our account. First, we were incorrectly charged insurance for the owner and for a partial August payment. *** assured me that this was corrected. We would be only billed for September and October. The billing would hit our account in October for September and October. United Healthcare assured us this would be taken care of. I have been getting the run around with this company. We are looking to move our services. *** has not been responsive to our concerns or calls. The corporate executive staff assistant called *** to processed this. No one wants to be accountable. I did not realized the mistake until I got my bill in October which was incorrect.
I would like the billing to be adjusted to the correct amount to my account by the carrier.
Hello ***, Thank you for reaching out regarding this concern. We are diligently researching your concern and will response once we have more information. Thank you in advance for your patience.
Harrassing phone calls
This company calls me at 15 times
a day from different numbers and
have asked several times to stop
calling me
To stop calling me
Hello ***, We have investigated your concerns further regarding the calls you are receiving, and have confirmed they were not conducted by our team. You may want to register your phone number with the National Do Not Call Registry by visiting https://www.donotcall.gov/.
We have received reports that there are people falsely claiming affiliation with eHealth to conduct telephone scams. These people call many times, often mention the names of other insurance companies as well, and may be using health insurance as a pretense to "phish" for personal information or payment card information. Because these scam calls can spoof the caller ID number, these calls may appear to come from the area code of the call recipient or other area codes that eHealth does not use.
These scam calls are illegal and not authorized by eHealth, so we have reported the issue to relevant government authorities. We are working on trying to find the source of these fraudulent calls. If you are willing to provide us some details to help in our investigation it would be much appreciated. You are welcome to use the link below that will route you to our website so you can provide further details.
***
We have also added your number to our internal Do Not Call list to make sure any future calls you receive are not from eHealth.
Receiving dozens of calls a week, have requested removal from call list more than 10 times
I have requested removal from call lists for this company and yet am still receiving 10-12 calls a day from this company. I have never requested any information from them and have hit 9 every time they call. I have blocked more than 40 numbers from this company and cannot make the calls stop.
I want to be removed from their call list and have all calls, texts, emails, postal mail from this business to end immediately.
Thank you for taking the time to bring this to our attention. We are sorry to hear that you are experiencing this, and can certainly understand your frustration. We believe these calls are not from eHealth. We have confirmed no record of calls made to the phone number provide with the month of October.
We have received reports that there are people falsely claiming affiliation with eHealth to conduct telephone scams. These people call many times, often mention the names of other insurance companies as well, and may be using health insurance as a pretense to "phish" for personal information or payment card information. Because these scam calls can spoof the caller ID number, these calls may appear to come from the area code of the call recipient or other area codes that eHealth does not use.
These scam calls are illegal and not authorized by eHealth, so we have reported the issue to relevant government authorities. We are working on trying to find the source of these fraudulent calls. If you are willing to provide us some details to help in our investigation it would be much appreciated. You are welcome to use the link below that will route you to our website.
***
We have also add your number to our internal Do Not Call list to make sure any future calls you receive are not from eHealth. Now knowing these calls are not generated from eHealth, this will not stop the calls from other companies.
Daily phone calls and leaves 36 second voice message
I receive at least one to two calls a day from ehealth. I never answer but they leave a 36 second voice mail message every time. Have called twice to see why they keep calling and have them remove my number. I am still getting calls and the last one way at 3:46pm today, May 3, 2019. The phone number showing on my ID is *** and shows as Medicare Health. The recording states ehealth. Have filed a complaint with the FTC. If they don't stop immediatedly I will seek legal remeties.
Remove my name and number from their call list and stop calling.
Hello ***, Thank you for taking the time to bring this to our attention. We are sorry to hear that you are experiencing this, and can certainly understand your frustration. We cannot succeed as a business without our customers and want to assure you that if you started your shopping process at eHealth.com, then you are not getting hounded or harassed by any of our licensed agents. We have added your phone number to our internal Do Not Call list.
(The consumer indicated he/she ACCEPTED the response from the business.)
After requesting nicely to be removed from their calling list, eHealth continually calls me multiple times a day offering health insurance coverage,
Problem Dates - the last three weeks (at least).
Issue - robocall from unique locations in the USA requesting if I want health insurance or to opt out. I have opted out numerous time; I have told folks to remove me from their list; and today I finally got the company name so I'm writing about them.
Remove me from the call list!
Thank you for taking the time to bring this to our attention. We are sorry to hear that you are experiencing this, and can certainly understand your frustration. We believe these calls are not from eHealth.
We have investigated your concerns regarding the unwanted calls and have confirmed they were not conducted by our team. We have no record of your phone number in our system and no record of calls to or from your phone number. You may want to register your phone number with the National Do Not Call Registry by visiting https://www.donotcall.gov/.
We have received reports that there are people falsely claiming affiliation with eHealth to conduct telephone scams. These people call many times, often mention the names of other insurance companies as well, and may be using health insurance as a pretense to "phish" for personal information or payment card information. Because these scam calls can spoof the caller ID number, these calls may appear to come from the area code of the call recipient or other area codes that eHealth does not use.
These scam calls are illegal and not authorized by eHealth, so we have reported the issue to relevant government authorities. We are working on trying to find the source of these fraudulent calls. If you are willing to provide us some details to help in our investigation it would be much appreciated. Please use the link provided and follow the instructions within the article, https://news.***.
We have also added your number to our internal Do Not Call list to make sure any future calls you receive are not from eHealth.
(The consumer indicated he/she ACCEPTED the response from the business.)
Sadly I can believe people are falsely affiliating themselves with eHealth. I appreciate eHealth's understanding of this ongoing problem and am glad they have alerted the appropriate government authorities. Since I filed this complaint, I have not had any more of these aggravating calls. I'm hopeful the silence will continue.
I applied for an Empire dental plan through eHealthinsurance.com. There was an error in submission;as a result my coverage started 2/1/19, not 1/1/19
December 2018, I was shopping for dental insurance for coverage beginning 1/1/19 (I wanted coverage based on a calendar year). I found an Empire plan on eHealthinsurance.com that said I could get coverage starting 1/1/19 if I applied before 1/1/19. It was December 28; thus it said, under the Empire plan, "4 days left to apply for 1/1/19 coverage." I applied and submitted my application on eHealthinsurance.com on December 28, 2018.
On ***. 2 I received an email from eHealthinsurance saying my application had been received and was forwarded to Empire for review. I received another email from eHealth on ***. 12 stating I was approved for the Empire plan and my coverage would be effective 2/1/19. Based off my application/when I submitted it, I knew I should have 1/1/19 coverage, so I began investigating what went wrong.
I logged on my account at eHealthinsurance.com and saw in the app history that I submitted the app on 12/28/18, but that it had not been "Sent to Carrier" until ***. 2.
I phoned eHealthinsurance and explained the situation. The rep told me he did indeed see an error in the submission process that was not my faultthat I did submit it 12/28, but it was not pushed through the website/submitted to eHealthinsurance until 1/1/19.
We got on the phone with a rep from Empire, who kept asking me if I had a dental visit in January, as having a claim might make it easier to back date the coverage. I said I did not; and that it was irrelevantif I applied for 1/1 coverage, then I should have 1/1 coverage. The Empire rep also said they usually go by the broker's signature, which was also dated 12/28, and she would have to see if they'd honor that. She sent an email to higher ups and said she would get back to me but never did.
I spent the next few weeks making over 10 calls each to both eHealth and Empire only to be met with employees who didn't know where to send me, kept passing *** off, or telling me they couldn't help and I would have to file an appeal. The appeal filed was denied.
I would like the 2 companies to resolve the error made on behalf of the submission error on eHealthinsurance's website, and to provide me with the 1/1/19 coverage that I had signed up for.
Thank you for bring this concern to our attention again. We always want to ensure we are providing accurate information to our customer and are looking into this matter further. We will be sure to follow up with you via email.
I consider the case closed. Do I agree with the outcome? Of cours not, but hiring a lawyer just to prove I am right is just not cost effective. This was a good learning experience. Thank you for your help.
If I could leave no stars I would. This platform for buying health insurance is awful. When trying to get proof of coverage, they instructed me to read the fine print and that none of this is ACA approved. I am a blue collar worker, I work 65 hours a week, and I am not fluent in any tax laws. I rely on Revdex.com to tell me what's honest and what's not. Don't buy health insurance through here, they are unethical.
RoboCalls 19 calls in 5 days
RoboCalls coming from 2 area codes. Pressing 7 does not remove me from their machine. I pressed 1 and was told that they are "never going to stop" and 'You need to just live with it". and then hung up on me. The numbers start with XXX-XXX-XXXX and XXX-XXX-XXXX. Blocking numbers has no effect.
I would like to see this business held accountable for violating the laws we have in place. My number is on the 'do not call list'. Use of Robo calls for numbers on the do not call list should be stopped.
Hello ***, we are sorry to hear about your experience receiving unwanted and rude calls, but we do not believe that eHealth was the source of those calls.
We have investigated the information in your complaint and have concluded they were not conducted by our team. We were unable to locate your name or phone number in our systems that log all customer calls. The two partial caller ID phone numbers you provided are not associated with eHealth. eHealth's outgoing calls generally use toll-free prefixes such as 800 or 877, and eHealth honors do-not-call requests.
In an abundance of caution, we have added your number to eHealth's internal Do Not Call list to prevent future calls. However, this will not prevent other companies outside our control from calling you. We are aware of reports that another company may be using eHealth's name without our permission in their telemarketing. If you are willing and able to provide more details about the calls you received, please feel free to contact eHealth directly at XXX-XXX-XXXX or *** so that we may further investigate.
Multiple robocalls and solicitations for health insurance. I am on federal do not call list.
Two robocalls today to two different cell phones offering health insurance. The caller said he was with "Health Options of America" connected my call an agent, Mr. *** made sure I had the correct spelling of his name. *** said he is licensed insurance agent who could sell me health and life insurance. *** proceeded to ask personal questions about my age, health, current insurance and finances. I told *** my telephone number was on the federal do not call list. *** laughed (literally) and said this did not matter, I would continue to get similar calls.
Comply with federal do not call list
Hello ***, we are sorry to hear about your experience receiving unwanted and rude calls, but we do not believe that eHealth was the source of those calls.
We have investigated the information in your complaint and have concluded they were not conducted by our team. We were unable to locate your name or phone number in our systems that log all customer calls. Health Options of America is not a company affiliated with eHealth and we do not have an employee by the name ***.
In an abundance of caution, we have added your number to eHealth's internal Do Not Call list to prevent future calls. However, this will not prevent other companies outside our control from calling you. We are aware of reports that another company may be using eHealth's name without our permission in their telemarketing. If you are willing and able to provide more details about the calls you received, please feel free to contact eHealth directly at *** or ***@ehealthinsurance.com so that we may further investigate.
(The consumer indicated he/she ACCEPTED the response from the business.)
I asked for a cancellation and a premium refund as I had insurance in effect December 1, 2018. They auto charged my credit card for another month.
I messaged them about this over a week ago and still have not received a response. They need to refund me my premium starting December 1, 2018 as I did not authorize an auto payment for the month of December. Unitedhealth one autocharged my account for $114.55 on December 7, 2018. I did not authorize this charge.
Please refund $114.55, and make sure that I do not incur anymore charges. I want my cancellation date effective till the end of November.
Thank you for sharing your experience with us and sorry to hear your request was not granted. Our records show no request was made through eHealth to cancel this policy early. As UnitedHealthcare is the carrier who provided the coverage and processed the billing of this policy, we recommend contacting them directly. UnitedHealthcare can be reached at ***. If you need assistance with this process, we are here to help. eHealth can be reached at ***.
Harassing Telephone Calls
I receive calls from these people 2-3 times a day. As I am away a lot, they go to voice mail. They push health care, which I do not need. The voice mail tells me to press 2 to opt out of future calls. On voice mail that does not work. It took me nearly 30 minutes to erase all of these voice mails last week. When I pretended I wanted health care the guy I was transferred to told me it was not ehealthinsurance fault if the calls did not stop (blamed my state agency. On an earlier call I started to ask the responded to stop the calls and he hung up as I began to speak. I looked back at many of the past calls and they came from numerous area codes.
Stop the calls
Hello ***, we are sorry to hear about your experience receiving unwanted and rude calls, but we do not believe that eHealth was the source of those calls.
We have investigated the information in your complaint and have concluded they were not conducted by our team. We were unable to locate your name or phone number in our systems that log all customer calls. eHealth's outgoing calls generally use toll-free prefixes such as 800 or 877, and eHealth honors do-not-call requests.
In an abundance of caution, we have added your number to eHealth's internal Do Not Call list to prevent future calls. However, this will not prevent other companies outside our control from calling you. We are aware of reports that another company may be using eHealth's name without our permission in their telemarketing. If you are willing and able to provide more details about the calls you received, please feel free to contact eHealth directly at *** or *** so that we may further investigate.
Ehealth refuses to respond to my request for a cancellation of my policy.
EHealth has an online chat option. I have tried using it everyday for 2 weeks, every single time I've tried (different times of day) they claim they are experiencing high-traffic and can't chat. But you can leave a message and get back to you. I have left 4 messages over the last 2 weeks requesting a cancellation. I have received an email each time saying "an agent will respond to you in 1 business day." I have received no response, or communication of any kind. I have called multiple times, only to be left on hold indefinitely, or the call mysteriously cuts out.
I am requesting a cancellation of my policy. I tried cancelling my policy starting from 2 weeks ago. Because ehealth has continued to ignore every attempt I've made and contacting them I have been charged again at the beginning of November. I would like my plan cancelled, and the latest payment refunded. As I would never have had to pay it if they actually responded to me at all.
Thank you for reaching out to inform us of this issue. We apologize for not responding to your cancellation request and the delay in replying to your Revdex.com complaint.
We would like to make this right. We received your initial cancellation request on 10/24/2018 and our records show the policy was cancelled on 11/12/2018. If your request had been addressed in a timely manner, we would have advised you to call the carrier that day to cancel the plan over the phone.
We are offering you a reimbursement of $29.83. This amount is the daily rate times the number of days you had the coverage beyond 10/24/2018. We have emailed you directly the break down and are requesting a response. Thank you again for your patience.
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my the amount I had paid during the time I was ignored.
While I am happy the money was paid to me. The service I received was sneaky and backwards.
Complaint about a deceptive letter received regarding certain Medicare plans being discontinued in Brown County, Minnesota. I have Original Medicare insurance. Why did this company not know this, since the letter said, "A review of RECODS suggests you may be impacted." I will try to attach a copy of this letter to this complaint. Further, the letter I received does not even give the name of their company!
Other (requires explanation) Contact the business and have the contents of their letter by less deceptive. The letter is nothing but a solicitation for insurance sales.
Hello ***, we understand your concern regarding the letter you received. We have investigated the information in your complaint and were unable to locate your name or phone number in our system. In an abundance of caution, we have added your address to eHealth's internal Do Not Mail list.