Hello,We were sorry to hear about Ms [redacted] 's concern.Ms [redacted] did have two accounts and at her request one of those accounts was cancelled and the refund has been submittedThe second account is currently active and a member of our management team is working with Ms [redacted] to confirm if she would like to cancel the second accountFor additiona clarification with a cPanel hosting account it is possible to host two websites on one account and would not require two separate hosting packages be purchased Ehost takes account security very seriously and does require that our clients be verified for each support interaction to ensure that that no unauthorized changes are made to the account or private account information is provided to a party that is not authorized for the account At this time a member of our management team is working with Ms [redacted] and we would ask that Ms [redacted] continue to work with our management team to resolve this matter through the recent e-mail communications along with any additional concerns that we can assist with
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me In addition, I was able to contact the company and they did a review of my account and they have corrected other discrepancies So now I am very happy with the resolution Thanks for the help
Hello,We were sorry to hear about the concern that Mr [redacted] had when purchasing a new package with [redacted] [redacted] 's API does not provide for a month subscription When the order was switched to [redacted] after Mr***'s credit card was not able to be successfully processed the billing cycle changed to month to adhere to [redacted] 's API requirements.At this time the full purchase of the hosting service has been refunded and the hosting package has been closed We have not received any additional questions or concerns from Mr*** If any should arise we ask that Mr [redacted] please respond back to the recent e-mail communication and we will be happy to offer assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, They have now cancelled my second domain without authorization, I can not believe they did thisI truly believe they did this out of pure spite because they messed my other account up so badlyI refused to allow them to rob me and tried to find a resolution to my issue and instead they cancelled both of my accounts! Good riddance and be warned do not do business with this unreliable company, pay more and go where your website and the time spent building it is not wasted!
The only cancellation request that we were able to locate for Mr [redacted] was submitted through ticket [redacted] by the live support agent that took the call on 03/14/ The cancellation of the hosting package was processed using the information provided in that ticket and a refund was provided for that service.If Mr [redacted] submitted an additional request prior to this request we would be happy to review that ticket and ask that Mr [redacted] please provide the ticket number that is being referenced
Good Afternoon,We were sorry to hear that Ms [redacted] had trouble getting started with our services and would be glad to touch on the concerns raisedFirst, it is the case that [redacted] is automatically selected during our checkout process as we do view this to be a very important tool in helping to locate any malware or compromises on the accountIf this option is not wanted, our customers have the option of deselecting this option before proceedingHaving said that, once we heard Ms [redacted] did not want the service, we were forthcoming with a refund as indicated in the complaintIn regards to the issue with the e-mail address, we are sorry if this was not noticed, however on our front page ( http://ehost.com ) we do indicate that there is a "Free Email Address" then specify that unlimited e-mail addresses are restricted to cPanel onlyNext, it seems there may be some misunderstanding about the domain registration as we have reviewed the call and question and have not found that our agent stated it would be year before the domain could be releasedDomain registrations are valid for year increments, however newly registered domains cannot be transferred within the first days of registrationThat said, our customers can still point the domain name to any host they would like, so the domains are still fully usable if they remain with us.Also, we must point out that the day limit is not one created by eHost but is made by [redacted] which is the organization overseeing all domain registrationsAlthough we understand Mr [redacted] would like the payment for the domain refunded, if our customers cancel the hosting package, the are no longer qualified for a free domain if they wish to keep the registrationThis information is also on our front page ( http://ehost.com ) : *Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain.? We were sorry to hear that Ms [redacted] has decided to use a different provider rather than purchasing the alternative type of account, however we cannot provide domain registrations free of charge so the cost for this service would not qualify for a refund.We hope this provides more information on the concerns raised and will be reaching out directly to Ms [redacted] in case we can be of any further assistance with this situation
Hello,We were sorry to hear about Ms [redacted] 's concern with not being able to transfer her domain to eHost.At this time eHost is not able to accept domain transfers from other domain registrars and the domain would need to be pointed to eHost by nameservers or through an A record at the current domain register This information was provided to Ms [redacted] through live support.We were not able to locate any e-mail communication in regards to assisting with DNS and would be happy to review those communication if Ms [redacted] can provide the ticket ID or email address that was used with those communications, however the domain DNS would have to be set at the domain registrar who would have access to assist eHost would only be able to provide the settings that that would be needed to be set at the registrar.The hosting service would not not normally be eligible for a refund due to being outside the money back guarantee To resolve this amicable Ms [redacted] has been offered a prorated refund for the remaining time left on the hosting plan and we are waiting for Ms [redacted] 's reply to that e-mail communication
Good Evening,We appreciate the chance to address these concerns and would like to offer our apologies for the poor timing of these issue. After investigation we did find that elements of our site building service become unresponsive which caused pages to go down for a number of days. While a... majority of issues with websites are easily resolved fairly immediately, this particular issue was an underlying issue with our site building software which required developer time to work out the bugs.While we certainly agree that it would have been nice to have a workaround offered, as this issue effected the software as a whole, unfortunately there was not an option to restore the online store functionality until the underlying issues were corrected. While we cannot provide compensation for the potential loss of business, our terms of service does provide an uptime guarantee in which we provide a month of service for any month that we fail to meet 99.9% uptime. In regards to concern over the cost of the domain registration, while we understand a full refund would have been appreciated, a number of the services purchased were non-refundable as we provide these in partnership with 3rd parties. Although we cannot recoup those costs, we did refund all services except for the domain name which is a small portion of the non-refundable payments which were refunded. Additionally, as Ms. B [redacted] is opting to keep the domain name and not cancel it, this means that the product is still available for use for the remaining 1 year registration and can be transferred to any registrar. As the service will be kept and can be used with any other provider other than eHost, we have elected to retain the cost of this service considering the amount of non-refundable services we did return to Ms. B [redacted] . Information on this policy is also available on our front page, http://ehost.com : "*Prices valid for initial term only and automatically renew at the regular rate. If you register a free domain with us and choose to cancel your account, you will be charged a $15 domain fee if you'd like to keep your domain.?"We apologize once more for the poor timing of this issue and wish Ms. B [redacted] the best of luck with her new provider.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Hello,We were sorry to hear about [redacted] concern with how to switch hosting packages. In order to change hosting packages, a cancellation request would be submitted for the package that is to be closed and the new package would be purchased through the current account. This would... only cancel the hosting package and would not cancel the full hosting account. The other products associated with the account would remain with the account such as domains that have been purchased unless there was a request to cancel those services as well. The hosting package also includes a free domain and the Funds associated with the domain would also be credited back to the account with the purchase of the new package. At this time we have contacted [redacted] and offered assistance with signing up for the new package and have not received any follow up questions. If any should arise that we can assist with we ask that [redacted] please respond back to the recent email communication and we will be happy to offer assistance.
We were sorry to hear that Mr*** had been invoiced for the domain that is included with his hosting at no charge as long as the hosting service is active.Our billing team has corrected Mr***'s billing and refunded the charge for the domain registration. Mr*** was also invoiced
for domain privacy for the domain which would not be a free service. If Mr*** would like to cancel the domain privacy we would be happy to assist with that service as well.Our live support team is avaiable through live chat and phone 24/7. We were not able to find any phone contacts from the number provided and apologize that Mr*** was having difficulty reaching our live support by phoneWe have also forwarded the issue to our development team to review why the domain was invoiced to Mr***'s account.At this time Mr*** has been refunded the domain registration fee and we have not received any follow up questions or concerns. If any should arise we ask that Mr*** please respond back to our recent e-mail communication and we will be happy to offer assistance
Mr*** agreed to the terms of service which can be reviewed https://www.ehost.com/terms when signing up for the service.To ensure that our clients services are not interrupted they are billed automatically by the billing system following the schedule that is provided in the following document located in our Support Knowledgebase:http://support.ehost.com/articles/pre-sales-policies/billing-accou...⇄ can also review his billing account which does show that the date that the account was invoiced on was 03/10/and the cancellation request was submitted on 03/14/17. eHost would not have any control on when the actual charge is reflected to Mr***'s credit card account. The billing system processed the payment on 03/10/prior to receiving the cancellation request.As the date that the cancellation was submitted on was prior to the renewal due date it was refunded as is our policy for handling cancellation requests
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The dates this company is providing are inaccurate My cancellation was submitted on 3/11/at 5am I was charged later that day 3/11/ Once again this company is a scam and tried to get away with billing me one more time before cancellation I do not accept their resolution.
Regards,
Revdex.com:
This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/23/and assigned ID ***
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me
Greetings,At this time we have confirmed that the refund was processed on our end as of June 24th, 2016, however it can take up to a week or longer depending on the bank or financial institution before the amount is available in the account balanceIf there are any additional concerns on this matter please reach out to Jonathan H., Customer Service Supervisor via ticket *** or call 877-880-and request Jonathan Hdirectly and we'll be happy to help.Sincerely,Jonathan H.Customer Service SupervisorPhone : 877-880-0076https://chat.ehosts.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com:
This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/30/and assigned ID ***
Regards,Finally they have refunded me, Thank you for the service*** * ***
Revdex.com:
This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/2/and assigned ID ***
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This result is created by eHost to show Revdex.com it's resolvedIt never worked before
Regards,Dan M***
Hello,We were sorry to hear about Ms [redacted] 's concern.Ms [redacted] did have two accounts and at her request one of those accounts was cancelled and the refund has been submittedThe second account is currently active and a member of our management team is working with Ms [redacted] to confirm if she would like to cancel the second accountFor additiona clarification with a cPanel hosting account it is possible to host two websites on one account and would not require two separate hosting packages be purchased Ehost takes account security very seriously and does require that our clients be verified for each support interaction to ensure that that no unauthorized changes are made to the account or private account information is provided to a party that is not authorized for the account At this time a member of our management team is working with Ms [redacted] and we would ask that Ms [redacted] continue to work with our management team to resolve this matter through the recent e-mail communications along with any additional concerns that we can assist with
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me In addition, I was able to contact the company and they did a review of my account and they have corrected other discrepancies So now I am very happy with the resolution Thanks for the help
Hello,We were sorry to hear about the concern that Mr [redacted] had when purchasing a new package with [redacted] [redacted] 's API does not provide for a month subscription When the order was switched to [redacted] after Mr***'s credit card was not able to be successfully processed the billing cycle changed to month to adhere to [redacted] 's API requirements.At this time the full purchase of the hosting service has been refunded and the hosting package has been closed We have not received any additional questions or concerns from Mr*** If any should arise we ask that Mr [redacted] please respond back to the recent e-mail communication and we will be happy to offer assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, They have now cancelled my second domain without authorization, I can not believe they did thisI truly believe they did this out of pure spite because they messed my other account up so badlyI refused to allow them to rob me and tried to find a resolution to my issue and instead they cancelled both of my accounts! Good riddance and be warned do not do business with this unreliable company, pay more and go where your website and the time spent building it is not wasted!
The only cancellation request that we were able to locate for Mr [redacted] was submitted through ticket [redacted] by the live support agent that took the call on 03/14/ The cancellation of the hosting package was processed using the information provided in that ticket and a refund was provided for that service.If Mr [redacted] submitted an additional request prior to this request we would be happy to review that ticket and ask that Mr [redacted] please provide the ticket number that is being referenced
Good Afternoon,We were sorry to hear that Ms [redacted] had trouble getting started with our services and would be glad to touch on the concerns raisedFirst, it is the case that [redacted] is automatically selected during our checkout process as we do view this to be a very important tool in helping to locate any malware or compromises on the accountIf this option is not wanted, our customers have the option of deselecting this option before proceedingHaving said that, once we heard Ms [redacted] did not want the service, we were forthcoming with a refund as indicated in the complaintIn regards to the issue with the e-mail address, we are sorry if this was not noticed, however on our front page ( http://ehost.com ) we do indicate that there is a "Free Email Address" then specify that unlimited e-mail addresses are restricted to cPanel onlyNext, it seems there may be some misunderstanding about the domain registration as we have reviewed the call and question and have not found that our agent stated it would be year before the domain could be releasedDomain registrations are valid for year increments, however newly registered domains cannot be transferred within the first days of registrationThat said, our customers can still point the domain name to any host they would like, so the domains are still fully usable if they remain with us.Also, we must point out that the day limit is not one created by eHost but is made by [redacted] which is the organization overseeing all domain registrationsAlthough we understand Mr [redacted] would like the payment for the domain refunded, if our customers cancel the hosting package, the are no longer qualified for a free domain if they wish to keep the registrationThis information is also on our front page ( http://ehost.com ) : *Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain.? We were sorry to hear that Ms [redacted] has decided to use a different provider rather than purchasing the alternative type of account, however we cannot provide domain registrations free of charge so the cost for this service would not qualify for a refund.We hope this provides more information on the concerns raised and will be reaching out directly to Ms [redacted] in case we can be of any further assistance with this situation
Hello,We were sorry to hear about Ms [redacted] 's concern with not being able to transfer her domain to eHost.At this time eHost is not able to accept domain transfers from other domain registrars and the domain would need to be pointed to eHost by nameservers or through an A record at the current domain register This information was provided to Ms [redacted] through live support.We were not able to locate any e-mail communication in regards to assisting with DNS and would be happy to review those communication if Ms [redacted] can provide the ticket ID or email address that was used with those communications, however the domain DNS would have to be set at the domain registrar who would have access to assist eHost would only be able to provide the settings that that would be needed to be set at the registrar.The hosting service would not not normally be eligible for a refund due to being outside the money back guarantee To resolve this amicable Ms [redacted] has been offered a prorated refund for the remaining time left on the hosting plan and we are waiting for Ms [redacted] 's reply to that e-mail communication
Good Evening,We appreciate the chance to address these concerns and would like to offer our apologies for the poor timing of these issue. After investigation we did find that elements of our site building service become unresponsive which caused pages to go down for a number of days. While a... majority of issues with websites are easily resolved fairly immediately, this particular issue was an underlying issue with our site building software which required developer time to work out the bugs.While we certainly agree that it would have been nice to have a workaround offered, as this issue effected the software as a whole, unfortunately there was not an option to restore the online store functionality until the underlying issues were corrected. While we cannot provide compensation for the potential loss of business, our terms of service does provide an uptime guarantee in which we provide a month of service for any month that we fail to meet 99.9% uptime. In regards to concern over the cost of the domain registration, while we understand a full refund would have been appreciated, a number of the services purchased were non-refundable as we provide these in partnership with 3rd parties. Although we cannot recoup those costs, we did refund all services except for the domain name which is a small portion of the non-refundable payments which were refunded. Additionally, as Ms. B [redacted] is opting to keep the domain name and not cancel it, this means that the product is still available for use for the remaining 1 year registration and can be transferred to any registrar. As the service will be kept and can be used with any other provider other than eHost, we have elected to retain the cost of this service considering the amount of non-refundable services we did return to Ms. B [redacted] . Information on this policy is also available on our front page, http://ehost.com : "*Prices valid for initial term only and automatically renew at the regular rate. If you register a free domain with us and choose to cancel your account, you will be charged a $15 domain fee if you'd like to keep your domain.?"We apologize once more for the poor timing of this issue and wish Ms. B [redacted] the best of luck with her new provider.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Hello,We were sorry to hear about [redacted] concern with how to switch hosting packages. In order to change hosting packages, a cancellation request would be submitted for the package that is to be closed and the new package would be purchased through the current account. This would... only cancel the hosting package and would not cancel the full hosting account. The other products associated with the account would remain with the account such as domains that have been purchased unless there was a request to cancel those services as well. The hosting package also includes a free domain and the Funds associated with the domain would also be credited back to the account with the purchase of the new package. At this time we have contacted [redacted] and offered assistance with signing up for the new package and have not received any follow up questions. If any should arise that we can assist with we ask that [redacted] please respond back to the recent email communication and we will be happy to offer assistance.
We were sorry to hear that Mr*** had been invoiced for the domain that is included with his hosting at no charge as long as the hosting service is active.Our billing team has corrected Mr***'s billing and refunded the charge for the domain registration. Mr*** was also invoiced
for domain privacy for the domain which would not be a free service. If Mr*** would like to cancel the domain privacy we would be happy to assist with that service as well.Our live support team is avaiable through live chat and phone 24/7. We were not able to find any phone contacts from the number provided and apologize that Mr*** was having difficulty reaching our live support by phoneWe have also forwarded the issue to our development team to review why the domain was invoiced to Mr***'s account.At this time Mr*** has been refunded the domain registration fee and we have not received any follow up questions or concerns. If any should arise we ask that Mr*** please respond back to our recent e-mail communication and we will be happy to offer assistance
Mr*** agreed to the terms of service which can be reviewed https://www.ehost.com/terms when signing up for the service.To ensure that our clients services are not interrupted they are billed automatically by the billing system following the schedule that is provided in the following document located in our Support Knowledgebase:http://support.ehost.com/articles/pre-sales-policies/billing-accou...⇄ can also review his billing account which does show that the date that the account was invoiced on was 03/10/and the cancellation request was submitted on 03/14/17. eHost would not have any control on when the actual charge is reflected to Mr***'s credit card account. The billing system processed the payment on 03/10/prior to receiving the cancellation request.As the date that the cancellation was submitted on was prior to the renewal due date it was refunded as is our policy for handling cancellation requests
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The dates this company is providing are inaccurate My cancellation was submitted on 3/11/at 5am I was charged later that day 3/11/ Once again this company is a scam and tried to get away with billing me one more time before cancellation I do not accept their resolution.
Regards,
Revdex.com:
This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/23/and assigned ID ***
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me
Greetings,At this time we have confirmed that the refund was processed on our end as of June 24th, 2016, however it can take up to a week or longer depending on the bank or financial institution before the amount is available in the account balanceIf there are any additional concerns on this matter please reach out to Jonathan H., Customer Service Supervisor via ticket *** or call 877-880-and request Jonathan Hdirectly and we'll be happy to help.Sincerely,Jonathan H.Customer Service SupervisorPhone : 877-880-0076https://chat.ehosts.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com:
This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/30/and assigned ID ***
Regards,Finally they have refunded me, Thank you for the service*** * ***
Revdex.com:
This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/2/and assigned ID ***
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This result is created by eHost to show Revdex.com it's resolvedIt never worked before
Regards,Dan M***