[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. Thank you Revdex.com for your role in helping customers everywhere feel like their voice to big companies will not go unheard*** ***
Sent: Wednesday, June 14, 1:PMSubject: Ehost Revdex.com Complaint # *** To Whom It May Concern, We respond as follows to this complaint Ms*** *** contacted eHost customer service on 04/09/to cancel services and to receive a prorated refund for the remainder
time of those servicesThere are two services that were purchased, one on 07/19/for $99.00, and the other on 01/08/for $We are in agreement with Ms*** regarding the Terms of Service Agreement section Cancellations and Refunds paragraph Cancellation Process “You may terminate or cancel the Services by giving eHost written notice via the cancellation form providedIn such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) eHost will refund all pre-paid basic hosting service fees should you effectively terminate or cancel services days before or after renewal date (i.eno partial month fees shall be refunded days after renewal date) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement” This instance has revealed a training opportunity as the information provided to Ms*** was incorrectTherefore We will honor the request for a refund in the amount of $ 1st transaction Date Range: 01/08/- 01/07/Total Invoice Amount: $Amount Per Month: $Months Not Used 4/2017-7/months x $= $ 2nd Transaction Date Range: 07/19/- 07/18/Total Invoice Amount: $Amount Per Month: $Months Not Used: months x $= $ Grand Total: $ Sincerely, eHost customer relations
Hello,Mr*** has not provided any additional issues or concerns and has not responded to our last ticket communication from 11/24/with any additional concerns when the issues provided were addressed In reviewing Mr***'s account we also did not locate any open tickets that have not been addressed. At this time Mr*** has not provided any additional questions or concerns. If any should arise or if there are any additional issues that he would like us to assist with we ask that Mr*** please respond back to our e-mail communication and we will be happy to assist
Hello,Hello,We were sorry to hear about Mr***'s concern.For clarification as stated in the Terms Of Service that was agreed to at the time of signup:Billing and Payment InformationAutorenewal.Unless otherwise provided, you agree that until and unless you notify eHost of your desire to
cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.Invoices are billed days prior to the due date to ensure that services are not interrupted. The cancellation request was submitted on March 14th which was Seventeen days after the February 25th date that Mr*** had signed up for the service and after the renewal invoice had been presented to the account for payment.At this time the cancellation of the hosting package that Mr*** purchased has been cancelled and refunded minus the cost of the domain. If Mr*** has any additional questions or concerns that we can assist with we ask the Mr*** please reply back to our recent e-mail communication and we will be happy to continue to offer assistance
Good Evening,We were very sorry to see this issue was so upsetting for *** *** however we must point out that while signing up for accounts, our checkout page includes the following information above the checkout button : ====================================================Domain is free for
the life of your planIntroductory prices apply to the first termMoney-back guarantee applies to hosting and domain privacy onlyAll plans and products automatically renew for the same term length at regular rates, which will be available in your control panelUnless you request a change or cancellation, the payment method provided today will be used for renewals.By clicking "Complete", you agree to our Terms of Use , Cancellation & Privacy policies.====================================================Additionally, this information is included with our terms of service which can be confirmed at the following URL : https://www.ehost.com/terms====================================================B...⇄ and Payment InformationAutorenewal.Unless otherwise provided, you agree that until and unless you notify eHost of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.====================================================We've since had a chance to attempt to follow up with *** *** to go over these agreements but unfortunately have not heard back yetIf we can be of any further assistance with this matter we ask that he please responds back to the recent communication from our management and we will be more than happy to help in any way we can
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Wednesday, July 13, 3:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** OK, so I sent you a request to keep open, my situation with E-Host and my concerns.They agreed to the terms that I didThey have not refunded my payment as agreed uponNot even return service to my siteI am paying for a service I am not recieving and they seem to be above the law, and code of business conductThey sent me an email that did not represent our agreement and I again requested them return service, or a full refund for services not renderedI even sent a paypal link for return of fundsI have not got a return email, return of funds or return of serviceWhen I sent you a link of testimony from others, to show proof of service and conductI did not mean for it to be interpreted as a legal document, just to show intent.This is fraud and I would like some action to resolve this situationIf I came to your city and stole money from someone, I would be arrested and prosecuted for theftAre you telling me that in the State Of Texas, online fraud is legal?I supplied a *** *** link for return of funds to E-Host, along with the agreed payment amount set forth in the resolutionI have honered all my commitments to the contractBreach of contract by E-Host must be addressedI wish to retain my domain name I rightfully and legal, bought and paid for under the terms of the contract, meaning they can not sell it to me again at a profitIt was a cent domain namePlease assist me with resolving this issue, as it has been established that they will not respond, and that is documented from dozens of peopleThis is not an isolated incident.View my service here: *** This is what I pay for while someone else uses my bandwidth, which was quite a bit last time I checkedStrange for not ever getting a site up, HUH?Refund only*** ***
Greetings,We were sorry to hear about the trouble with our *** *** ** *** however we must point out that *** *** is a bit outdated now (no longer supported by it's creators since August, 2014) and is no longer recommended for security reasonsWe apologize if any of our agents stated
this would be available and we will be reviewing all interactions and following up with our agents appropriately.In regards to the frustration on the cancellation process, we would have to disagree that this is unusual for a hosting companyThe reasoning behind the documented cancellation request is due to the fact that hosting companies hold a level of responsibility for customer's data and therefore their businessesAs such, we need very clear written evidence of a request to cancel as this does show evidence we were authorized to delete all files.Finally onto the concerns with the domain name, we offer a free domain name for the life of the hosting packageIf a customer decides to cancel the hosting package, there is a charge to keep the domainIf this were not the case, customers could simply purchase a hosting package and cancel it in order to receive a free domain nameAs one might imagine, a company would not be likely to stay in business very long if they were giving away domain registrations free of charge which are usually a 10-15$ cost per year. Additionally we must point out that we do state there will be a charge for the domain if the customer wishes to keep itThis may be confirmed at the bottom of http://ehost.com : *Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain.At this time we understand MsWang no longer wished to keep the domain name so we have processed her cancellation request as well as a full refund back to the card usedWe hope this fully resolves any concerns but if we can be of any further assistance, please let us know.On Mon, Aug 22, at 6:PM, *** *** *** *** wrote:This was handled yesterday - updating the *** with more detail. On Mon, Aug 22, at 6:PM, *** *** *** wrote:Hello All, We received a contact from a Hostgator customer via *** *** over the weekend regarding their site being down due to malwareCan we please have someone reach out to the customer and assist with their inquiry. https://***.endurance.com/browse/ERT-5520 Thanks!***-- Thanks,Jonathan H***Customer Service SupervisorHostGator.com-- Thanks,Jonathan H***Customer Service SupervisorHostGator.com
Hello,We were sorry to hear about Mr***'s experience with the registration process for a domain.*** which is the organization that sets the procedures and policies for domain registrations and renewals requires that the domain purchase be verified by the purchaser of the domain through the
email address listed in the domain WhoIs.Once that had been completed and the DNS for the domain was reset Mr***'s domain completed propagation and his website became viewable online.At this time we have not received any additional questions or concerns from Mr***. If any should arise we ask that Mr*** please reply to our recent e-mail communication and we will be happy to offer assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me From: * *** Sent: Tuesday, December 01, 12:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Sorry I forgot to respondI am satisfied with the resolutionCan you update the status please? Thanks, *** ***
Good Morning,Unfortunately Mr*** has rejected our response stating he believes the indexing was created after the fact in order to resolve the Revdex.com complaint but has been unable to provide any evidence into this theoryWe reject his attempts to state the service was not provided until after the fact and will require evidence of such claims if further investigation is to be done
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The problem I have with eHost is sincerity -How can you apologize for the delay in activation and not apologize with your untimely response? To me that is very insensitive and talks much about how they treat customersIt took me days -long days trying to get a hold of someone to explain me the situation and I should have understood better.To Revdex.com -kindly watch these peopleThey have around complaints in just a month and that is alarmingThank you
Regards,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Greetings,We are sorry for any frustration that was had and unfortunately a delay has occurred with the refund as a e-mail thread was replied to separate from the contact from our customer service management team mentioned previouslyAt this time we have refunded the full amount of $back to the credit card that was originally used for the purchasesThe site in question has been available but some configuration modifications would be necessary to have *** load your website correctlyTo clarify, we were not restricting access to the website but the domain name was not pointed from *** where it was purchased to eHostThe service was paid for years worth of hosting from our company with the domain name that was registered with eHost, *** and a website can be viewed by going to *** which shows a Magento maintenance page which has to be set by the end-userAgain we must point out that the domain requested from eHost ended in ect.com whereas the new domain purchased from *** ended in etc.comSince you are wanting to keep ***, an email has been sent out to you with further instructions on how to transfer the domain from our servicesIf we can be of any further assistance, our customer service management team has now taken over both tickets so please let us know if we can help
Greetings,Unfortunately it seems there may have been some confusion as these domain names were never paid for until recentlyWe provide domains free of charge with our hosting packages for the life of the hosting packageOnce a customer decides to cancel the hosting package, a charge will be incurred for the cost of the domain registrations. This information is stated upfront on our home page : *Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain At this time we have discussed the issue further with Mr. *** and now that payment has been received, the domains have been made active and available for transfer to a domain registrar of his choosing.We hope this helps to resolve the complaint but if we can be of any further assistance, please let us know and we'll be glad to discuss the matter further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Monday, January 25, 11:AM Subject: Re: Complaint Id # *** As I said before, the complaint was not resolvedI'm no longer doing paperwork for this.Karen *** B***, L.C.S.W
Regards,
Sent: Tuesday, November 10, 3:PM To: drteam Subject: Case # *** Good Afternoon, In regards to case ***, we have reviewed the concerns and although we unfortunately missed the notification of this complaint, we have found that as of October 16th, one of our customer
service managers had fully credited the account for this purchase in the amount requested, totaling $In regards to the concern that these charges were not authorized, our domain checkout process does have the shopping cart available for review, but we understand Tessa may have unintentionally clicked twice to finalize the payment without reviewing the cartThat said, we were happy to see that Tessa confirmed satisfaction with the account credit and if we can be of any further assistance with this complaint, please let us know -- Thanks, Jonathan *** Customer Service Supervisor HostGator.com
Hello ***,We apologize for the delayYour account has been canceled as requested and we have issued a refund in full for your orderPlease allow 3-business days for this to appear on your credit card statementWe also received the feedback about the marketing emails that you received after
your account was orderedWe can assure you that this was not sold to a 3rd party and all associated emails were in regards to eHost and eHost related addonsWe have placed your email address into the unsubscribe form, so you should no longer receive any of these offers.In regards to your domain, in most cases a $fee would be deducted from the refund to cover the costs of the registration, however I went ahead and issued the refund in full due to your experienceWith new domains, ICANN will not allow a transfer until the domain is at least days oldUntil then, we can update the DNS to point to any new host that you decide to go with, so you can still use this domain at no additional costAfter 8/26/you can reply back to this ticket and we will provide the EPP key if you wish to transfer the registration at that time.Please let us know if you have any additional questions or concerns
Hello,We were sorry to hear about Mr. [redacted]s concern with the service and the charges for the service that was provided and would be glad to provide further information. For clarification, Ehost does not provide Web Search Engine Optimization serivces. Mr. [redacted] did purchase the...
Search Engine Submission service in three seperate instances which submits the site to search engines. Mr. [redacted]s website [redacted] currently show in [redacted] as well as [redacted] and [redacted] indicating that the service was successful that was purchased.Although we did not find any duplicate charges when reviewing Mr. [redacted]s account history we did see that there were several failed attempts which might account for the confusion. We also tried to contact Mr. [redacted] by phone to try to assist with resolving his concerns, unfortunately Mr. [redacted] was not willing to speak with us and disconnected the call.At this time we ask Mr. [redacted] please provide the transaction ID's in question by replying to the recent email communication with those transactions ID's or a copy of the bank statement and we will be happy to work with Mr. [redacted] on those concerns.
Good Morning,Thanks for the chance to address these concerns. First and foremost we'd like to apologize for the delay in having [redacted] domain registered. After review of the situation, unfortunately we found a bug in our system causing some initial payments not to properly apply to invoices. We...
have reported this issue to our developers and are working on correcting this as quickly as possible. In regards to the refund, while our response was delayed, at no point did we refuse or ignore the request for a refund but rather had not yet worked through all tickets submitted prior to this request. At this point the full payment totaling $83.76 has been refunded but if there are any further issues we can assist with, please let us know.
Good Afternoon,First and foremost we'd like to offer our apologies for the delay in activating Mr. Bautista's account. Unfortunately after review of the situation we did find that this account was awaiting activation as the purchase had not yet been verified by our billing staff due to very...
large queues following our Black Friday and Cyber Monday promotions. We've since had a chance to bring the response time down now that we've made our way through all orders in the order they were received, and although we're sorry to hear Mr. Bautista has decided to cancel his account, we have provided a full refund of$ 5.59 and wish him the best of luck with his new host.If we can be of any further assistance with this account please let us know and we'll be happy to help.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. Thank you Revdex.com for your role in helping customers everywhere feel like their voice to big companies will not go unheard*** ***
Sent: Wednesday, June 14, 1:PMSubject: Ehost Revdex.com Complaint # *** To Whom It May Concern, We respond as follows to this complaint Ms*** *** contacted eHost customer service on 04/09/to cancel services and to receive a prorated refund for the remainder
time of those servicesThere are two services that were purchased, one on 07/19/for $99.00, and the other on 01/08/for $We are in agreement with Ms*** regarding the Terms of Service Agreement section Cancellations and Refunds paragraph Cancellation Process “You may terminate or cancel the Services by giving eHost written notice via the cancellation form providedIn such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) eHost will refund all pre-paid basic hosting service fees should you effectively terminate or cancel services days before or after renewal date (i.eno partial month fees shall be refunded days after renewal date) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement” This instance has revealed a training opportunity as the information provided to Ms*** was incorrectTherefore We will honor the request for a refund in the amount of $ 1st transaction Date Range: 01/08/- 01/07/Total Invoice Amount: $Amount Per Month: $Months Not Used 4/2017-7/months x $= $ 2nd Transaction Date Range: 07/19/- 07/18/Total Invoice Amount: $Amount Per Month: $Months Not Used: months x $= $ Grand Total: $ Sincerely, eHost customer relations
Hello,Mr*** has not provided any additional issues or concerns and has not responded to our last ticket communication from 11/24/with any additional concerns when the issues provided were addressed In reviewing Mr***'s account we also did not locate any open tickets that have not been addressed. At this time Mr*** has not provided any additional questions or concerns. If any should arise or if there are any additional issues that he would like us to assist with we ask that Mr*** please respond back to our e-mail communication and we will be happy to assist
Hello,Hello,We were sorry to hear about Mr***'s concern.For clarification as stated in the Terms Of Service that was agreed to at the time of signup:Billing and Payment InformationAutorenewal.Unless otherwise provided, you agree that until and unless you notify eHost of your desire to
cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.Invoices are billed days prior to the due date to ensure that services are not interrupted. The cancellation request was submitted on March 14th which was Seventeen days after the February 25th date that Mr*** had signed up for the service and after the renewal invoice had been presented to the account for payment.At this time the cancellation of the hosting package that Mr*** purchased has been cancelled and refunded minus the cost of the domain. If Mr*** has any additional questions or concerns that we can assist with we ask the Mr*** please reply back to our recent e-mail communication and we will be happy to continue to offer assistance
Good Evening,We were very sorry to see this issue was so upsetting for *** *** however we must point out that while signing up for accounts, our checkout page includes the following information above the checkout button : ====================================================Domain is free for
the life of your planIntroductory prices apply to the first termMoney-back guarantee applies to hosting and domain privacy onlyAll plans and products automatically renew for the same term length at regular rates, which will be available in your control panelUnless you request a change or cancellation, the payment method provided today will be used for renewals.By clicking "Complete", you agree to our Terms of Use , Cancellation & Privacy policies.====================================================Additionally, this information is included with our terms of service which can be confirmed at the following URL : https://www.ehost.com/terms====================================================B...⇄ and Payment InformationAutorenewal.Unless otherwise provided, you agree that until and unless you notify eHost of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.====================================================We've since had a chance to attempt to follow up with *** *** to go over these agreements but unfortunately have not heard back yetIf we can be of any further assistance with this matter we ask that he please responds back to the recent communication from our management and we will be more than happy to help in any way we can
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Wednesday, July 13, 3:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** OK, so I sent you a request to keep open, my situation with E-Host and my concerns.They agreed to the terms that I didThey have not refunded my payment as agreed uponNot even return service to my siteI am paying for a service I am not recieving and they seem to be above the law, and code of business conductThey sent me an email that did not represent our agreement and I again requested them return service, or a full refund for services not renderedI even sent a paypal link for return of fundsI have not got a return email, return of funds or return of serviceWhen I sent you a link of testimony from others, to show proof of service and conductI did not mean for it to be interpreted as a legal document, just to show intent.This is fraud and I would like some action to resolve this situationIf I came to your city and stole money from someone, I would be arrested and prosecuted for theftAre you telling me that in the State Of Texas, online fraud is legal?I supplied a *** *** link for return of funds to E-Host, along with the agreed payment amount set forth in the resolutionI have honered all my commitments to the contractBreach of contract by E-Host must be addressedI wish to retain my domain name I rightfully and legal, bought and paid for under the terms of the contract, meaning they can not sell it to me again at a profitIt was a cent domain namePlease assist me with resolving this issue, as it has been established that they will not respond, and that is documented from dozens of peopleThis is not an isolated incident.View my service here: *** This is what I pay for while someone else uses my bandwidth, which was quite a bit last time I checkedStrange for not ever getting a site up, HUH?Refund only*** ***
Greetings,We were sorry to hear about the trouble with our *** *** ** *** however we must point out that *** *** is a bit outdated now (no longer supported by it's creators since August, 2014) and is no longer recommended for security reasonsWe apologize if any of our agents stated
this would be available and we will be reviewing all interactions and following up with our agents appropriately.In regards to the frustration on the cancellation process, we would have to disagree that this is unusual for a hosting companyThe reasoning behind the documented cancellation request is due to the fact that hosting companies hold a level of responsibility for customer's data and therefore their businessesAs such, we need very clear written evidence of a request to cancel as this does show evidence we were authorized to delete all files.Finally onto the concerns with the domain name, we offer a free domain name for the life of the hosting packageIf a customer decides to cancel the hosting package, there is a charge to keep the domainIf this were not the case, customers could simply purchase a hosting package and cancel it in order to receive a free domain nameAs one might imagine, a company would not be likely to stay in business very long if they were giving away domain registrations free of charge which are usually a 10-15$ cost per year. Additionally we must point out that we do state there will be a charge for the domain if the customer wishes to keep itThis may be confirmed at the bottom of http://ehost.com : *Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain.At this time we understand MsWang no longer wished to keep the domain name so we have processed her cancellation request as well as a full refund back to the card usedWe hope this fully resolves any concerns but if we can be of any further assistance, please let us know.On Mon, Aug 22, at 6:PM, *** *** *** *** wrote:This was handled yesterday - updating the *** with more detail. On Mon, Aug 22, at 6:PM, *** *** *** wrote:Hello All, We received a contact from a Hostgator customer via *** *** over the weekend regarding their site being down due to malwareCan we please have someone reach out to the customer and assist with their inquiry. https://***.endurance.com/browse/ERT-5520 Thanks!***-- Thanks,Jonathan H***Customer Service SupervisorHostGator.com-- Thanks,Jonathan H***Customer Service SupervisorHostGator.com
Hello,We were sorry to hear about Mr***'s experience with the registration process for a domain.*** which is the organization that sets the procedures and policies for domain registrations and renewals requires that the domain purchase be verified by the purchaser of the domain through the
email address listed in the domain WhoIs.Once that had been completed and the DNS for the domain was reset Mr***'s domain completed propagation and his website became viewable online.At this time we have not received any additional questions or concerns from Mr***. If any should arise we ask that Mr*** please reply to our recent e-mail communication and we will be happy to offer assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me From: * *** Sent: Tuesday, December 01, 12:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Sorry I forgot to respondI am satisfied with the resolutionCan you update the status please? Thanks, *** ***
Good Morning,Unfortunately Mr*** has rejected our response stating he believes the indexing was created after the fact in order to resolve the Revdex.com complaint but has been unable to provide any evidence into this theoryWe reject his attempts to state the service was not provided until after the fact and will require evidence of such claims if further investigation is to be done
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The problem I have with eHost is sincerity -How can you apologize for the delay in activation and not apologize with your untimely response? To me that is very insensitive and talks much about how they treat customersIt took me days -long days trying to get a hold of someone to explain me the situation and I should have understood better.To Revdex.com -kindly watch these peopleThey have around complaints in just a month and that is alarmingThank you
Regards,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Greetings,We are sorry for any frustration that was had and unfortunately a delay has occurred with the refund as a e-mail thread was replied to separate from the contact from our customer service management team mentioned previouslyAt this time we have refunded the full amount of $back to the credit card that was originally used for the purchasesThe site in question has been available but some configuration modifications would be necessary to have *** load your website correctlyTo clarify, we were not restricting access to the website but the domain name was not pointed from *** where it was purchased to eHostThe service was paid for years worth of hosting from our company with the domain name that was registered with eHost, *** and a website can be viewed by going to *** which shows a Magento maintenance page which has to be set by the end-userAgain we must point out that the domain requested from eHost ended in ect.com whereas the new domain purchased from *** ended in etc.comSince you are wanting to keep ***, an email has been sent out to you with further instructions on how to transfer the domain from our servicesIf we can be of any further assistance, our customer service management team has now taken over both tickets so please let us know if we can help
Greetings,Unfortunately it seems there may have been some confusion as these domain names were never paid for until recentlyWe provide domains free of charge with our hosting packages for the life of the hosting packageOnce a customer decides to cancel the hosting package, a charge will be incurred for the cost of the domain registrations. This information is stated upfront on our home page : *Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain At this time we have discussed the issue further with Mr. *** and now that payment has been received, the domains have been made active and available for transfer to a domain registrar of his choosing.We hope this helps to resolve the complaint but if we can be of any further assistance, please let us know and we'll be glad to discuss the matter further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Monday, January 25, 11:AM Subject: Re: Complaint Id # *** As I said before, the complaint was not resolvedI'm no longer doing paperwork for this.Karen *** B***, L.C.S.W
Regards,
Sent: Tuesday, November 10, 3:PM To: drteam Subject: Case # *** Good Afternoon, In regards to case ***, we have reviewed the concerns and although we unfortunately missed the notification of this complaint, we have found that as of October 16th, one of our customer
service managers had fully credited the account for this purchase in the amount requested, totaling $In regards to the concern that these charges were not authorized, our domain checkout process does have the shopping cart available for review, but we understand Tessa may have unintentionally clicked twice to finalize the payment without reviewing the cartThat said, we were happy to see that Tessa confirmed satisfaction with the account credit and if we can be of any further assistance with this complaint, please let us know -- Thanks, Jonathan *** Customer Service Supervisor HostGator.com
Hello ***,We apologize for the delayYour account has been canceled as requested and we have issued a refund in full for your orderPlease allow 3-business days for this to appear on your credit card statementWe also received the feedback about the marketing emails that you received after
your account was orderedWe can assure you that this was not sold to a 3rd party and all associated emails were in regards to eHost and eHost related addonsWe have placed your email address into the unsubscribe form, so you should no longer receive any of these offers.In regards to your domain, in most cases a $fee would be deducted from the refund to cover the costs of the registration, however I went ahead and issued the refund in full due to your experienceWith new domains, ICANN will not allow a transfer until the domain is at least days oldUntil then, we can update the DNS to point to any new host that you decide to go with, so you can still use this domain at no additional costAfter 8/26/you can reply back to this ticket and we will provide the EPP key if you wish to transfer the registration at that time.Please let us know if you have any additional questions or concerns
Hello,We were sorry to hear about Mr. [redacted]s concern with the service and the charges for the service that was provided and would be glad to provide further information. For clarification, Ehost does not provide Web Search Engine Optimization serivces. Mr. [redacted] did purchase the...
Search Engine Submission service in three seperate instances which submits the site to search engines. Mr. [redacted]s website [redacted] currently show in [redacted] as well as [redacted] and [redacted] indicating that the service was successful that was purchased.Although we did not find any duplicate charges when reviewing Mr. [redacted]s account history we did see that there were several failed attempts which might account for the confusion. We also tried to contact Mr. [redacted] by phone to try to assist with resolving his concerns, unfortunately Mr. [redacted] was not willing to speak with us and disconnected the call.At this time we ask Mr. [redacted] please provide the transaction ID's in question by replying to the recent email communication with those transactions ID's or a copy of the bank statement and we will be happy to work with Mr. [redacted] on those concerns.
Good Morning,Thanks for the chance to address these concerns. First and foremost we'd like to apologize for the delay in having [redacted] domain registered. After review of the situation, unfortunately we found a bug in our system causing some initial payments not to properly apply to invoices. We...
have reported this issue to our developers and are working on correcting this as quickly as possible. In regards to the refund, while our response was delayed, at no point did we refuse or ignore the request for a refund but rather had not yet worked through all tickets submitted prior to this request. At this point the full payment totaling $83.76 has been refunded but if there are any further issues we can assist with, please let us know.
Good Afternoon,First and foremost we'd like to offer our apologies for the delay in activating Mr. Bautista's account. Unfortunately after review of the situation we did find that this account was awaiting activation as the purchase had not yet been verified by our billing staff due to very...
large queues following our Black Friday and Cyber Monday promotions. We've since had a chance to bring the response time down now that we've made our way through all orders in the order they were received, and although we're sorry to hear Mr. Bautista has decided to cancel his account, we have provided a full refund of$ 5.59 and wish him the best of luck with his new host.If we can be of any further assistance with this account please let us know and we'll be happy to help.