Eide Chrysler Dodge Jeep Ram

I am rejecting this response because:This statement is extremely false, I, [redacted] have never spoken on the phone nor in person with him, my husband is the one who communicates, we have never had a warranty issue and were not in contact with eide throughout October or november about a warranty issueWe have spoken about our actual issue on multiple occasions so it's extremely unlikely he doesnt knowWe have talked to a salesperson and Kirsten about this issueFor being a professional company you would think you would try to correct your mistakes and try to help your "customers" before you get worse of a name out there

Initial Business Response / [redacted] (1000, 6, 2015/02/02) */ To Whom It May Concern: On January 28th, at 15:I assisted [redacted] with his service concerns at Eide Chrysler Dodge Jeep RamMr [redacted] indicated that his vehicle was experiencing an engine oil leak, and that his front struts were leakingI wrote up his repair order, and promptly dispatched it to a technicianMy technician inspected the vehicle, and confirmed that the oil pan was leaking, and that there is the presence of oil coming from the front strutsI then called his aftermarket warranty providerI was then given authorization to repair the oil leak, and I was informed that the struts are NOT covered components on Mr***'s contractI then contacted Mr***, and informed him of my findingsMr [redacted] then proceeded to inform me that we are a terrible place of business, and that our sales people are liars, and that he was going to contact the Revdex.comHe then stated "My sales person even told me that Eide does NOT inspect any of its used vehicles", I tried to assure him that all of our used vehicles ARE inspectedHe then called me "a liar" He also stated "I wonder how many negative hits it takes with the Revdex.com to shut you is down"He also stated "I am going to also contact the Attorney General, the Governor, and my Lawyer"I then informed him that he can do what he needs to doI assured him that I would fix everything that I was authorized to repair, and wished him a wonderful dayI have since called him multiple times to inform him that his vehicle is doneI have received no response from Mr*** Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Until it can be confirmed that it's the carrier of the warranty which we should be upset at, not Eide's, this response will not be accepted--to a pointIn regards to their used vehicles being inspected, I still consider them liersThey sure don't volunteer that informationI look at what happened with my girlfriend who purchased her vehicle a month before I did from themHer only complaint: instead of putting new tires only on her front (drive) wheels, why couldn't they have just put on new tires for all four wheelsShe may not have had her spin after this winters' first snow fallI feel that they need to be open books and let a possible buyer know from the start what is wrong with the vehicle they're interested in

Response received via e-mail from Randy [redacted] , Eide Chrysler Dodge Jeep: "we did in fact repair the rust on rear tailgate as agreed, per due bill.when pricing out tires for Mr ***, he was not satisfiedall prices were quoted at cost but was not satisfactory for Mr ***.Will still do tires at cost if Mr [redacted] wantsvery difficult to please this particular customerWe have honored our obligations to this customer and feel we are not obligated to do any moreThank you"

Initial Business Response / [redacted] (1000, 6, 2016/01/26) */ Customer was not approved on a Cherokee however she was approved on a CompassShe selected the Compass that would work best for herThe lending agreement "clearly states" that there is no cooling off period nor do we offer or advertise a "return or exchange policy"We did offer to install a hitch at our cost which is an offer we will still honor Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not try to get me approved for the Cherokee the day I bought the CompassI was approved when I tried to bring back the Compass but they wanted to give me 10,less for the compass a week after I drove it awaySo adding the 10,on to the total of the payment on the Cherokee brought it up way past what I wanted for a paymentI turned down their offers because they were crazy! There is no way with less than miles on a vehicle it should drop 10,000! As far as putting a hitch on it should have been included!

Revdex.com received call from Kirstin [redacted] of Eide CDJ.Indicated that Mr [redacted] has now received the tires in question, and considers the matter resolved.(Revdex.com will forward this response to Mr ***, to verify that issues have been addressed.)

I am personally very familiar with this situation I met Mr [redacted] about a year ago as I was leaving the dealership at the close of the day He had come into service, which was already closed for the day, with a re-occurring issue with his UCONNECT system and numerous other electrical glitches.The dealership went above and beyond to assist [redacted] with the service documentation needed for a Lemon Law claim and getting all service records and technician notes and did our part We only discussed a new vehicle after [redacted] and his wife asked to see if it was something we could get them approved for..Which we were not able to.The dealership doesnt have a roll in decision making on lemon law that is stricly up to the manufacturer

Initial Business Response /* (1000, 5, 2015/08/25) */
Received business response via e-mail to Revdex.com, 8-15-15:
"Thank you for the information concerning *** ***'s complaint***'s initial messages were received during one of the dealerships offsite sales events where the sales & finance
departments were closedHer message was promptly answered when we resumed business as to advise her of what was needed to facilitate the cancellation of her service contractWe were told the vehicle had been paid off; and we advised her we would need an odometer statement and proof of payoff
We received the fax of the odometer statement, but did not receive any proof of payoff
The cancellations are dated the date and mileage of request, so there would have been no reduction in credit for the time taken to process
Without proof of payoff the cancellation credit was issued to the original lienholder, who will be responsible for crediting the amount to ***
My office processed the cancellation on 08/20/
Hopefully this addresses Ms***'s concern and answers any questions she may have had
Dan ***
Eide Auto Center
***"
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is not about the cancelation, it is about the lack of returned phone callsRecording of voicemail messages left requested contact to be returned, my contact number was also given with each requestMessages were left with both Dan *** and the owner/manager Randy ***None of my phones calls were returned, with the exception of the phone call informing me of what to send

Initial Business Response /* (1000, 11, 2015/08/24) */
Received response via e-mail to Revdex.com:
"I apologize for the delay in our response, we were not aware of the initial complaintOur promotion in Sturgeon Lake was insured through a hole in one insurance for three of the prizes listed on the
flierThe promotion was only for the dates listed on the mailer
It was not until after this time sensitive promotion were we made aware that certain parts of Duluth are serviced by a different mail sorting facility which lead to some households receiving the mail late which is out of our controlUSPS controls the delivery of time sensitive materials and there was only a small number of the 60,recipients effected
If there are any other questions concerning this, feel free to contact me at ***
***
Eide Auto Center Inc
***"
Initial Consumer Rebuttal /* (3000, 13, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will take this further with the state attorney general but thanks for your efforts

I am rejecting this response because: the time to wait for the tires has been unacceptable I will accept the business reply when I receive the tires Also, in the letter from Eide, it says tires would be delivered " at a very good deal " That is incorrect The tires were promised for free as part of the purchase agreement and entered on "WE OWE" form: which I have a copy of

Dear Revdex.com,I am rejecting this response because: the
tires that Eide provided, per the "We Owe" form, are used tires. I was told that they would be winter tires off of new vehicles that were transported/traded from Canadian dealerships. These are notably used tires: two, more so than the others. The centers are more worn than the outer edges of the tire-tread: due probably to over inflation. So, am I satisfied? NO ! They Eide Chrysler sent us some used tires that they scrounged up from somewhere. They did not hold up their part of the bargain with *** Public Schools. We paid our part of the bargain ( $22,) for a new Dodge Grand Caravan. I won't be pursuing any further course of action pertaining to this Complaint. I also will not be pursuing any further vehicle purchases from Eide Chrysler of Pine City, Minnesota. I have spent way too much time on this purchase than I should have had to. Eide should have given us the new winter tires as they promised in their "We Owe" statement and they didn't. Thank you Revdex.com for trying to resolve this complaint

Response received via e-mail to Revdex.com, 2/16/17:"we do buy vehicles from Canada, often times they come in with an extra set of winter tires*** and I got on that topic when he purchased vehicleDid tell *** would get him a set at VERY GOOD DEAL if and when a set came in that would fit his vanto
date we have not recievedb any that would fit.We value *** *** *** as a customer and will get tires when the right size comes inCanadian importing has changed du to new regulationsand now takes as long as days to receive vehicles.unfortunately the entire process has been delayedwe never did set a timeline as to when tires may be available due to the fact that we do not know until vehicles arrive at our facilitywill definitely let *** know ASAP"

this car was a give away car she only paid doc fee and ttl she wanted to give it back months later we was willing to take it back for free she wanted for used tires she purchased for aut was declined she won the car at a drawing we hold often

I am familiar with this customer but this is the first I have heard of this complaint.  I spoke with her directly on numerous occasions back in October/November in regards to a warranty issue.  The issue was my business manager had input the VIN number wrong on the warranty contract which...

was corrected as soon as it was brought to our attention.  I notified [redacted] of this at that time.  I never heard any story about the sales person or them purchasing the wrong truck.

I am rejecting this response because:This statement is extremely false, I, [redacted] have never spoken on the phone nor in person with him, my husband is the one who communicates, we have never had a warranty issue and were not in contact with eide throughout October or november about a warranty issue. We have spoken about our actual issue on multiple occasions so it's extremely unlikely he doesnt know. We have talked to a salesperson and Kirsten about this issue. For being a professional company you would think you would try to correct your mistakes and try to help your "customers" before you get worse of a name out there.

I am very familiar with this customer and situation. The [redacted]'s treaded in a 2010 F150 with over 200000 miles they owed ninety on it and we were sable to overcome their behaves equity and get them approved on a new truck.  The truck they wanted originally was a Big Horn which was priced significantly higher than the tradesman model.  We could not get the break to approved the loan on the more expensive truck, however we did get an approval on the tradesman.  The day they bought the truck we had a long conversation in which I explained to them it was a good opportunity for them to get out of the truck which had no warranty and they owed significantly more than what the truck was worth.  I explained we couldn't get the financing approved in the more expensive truck but we should on the one they bought.  They both understood that And made the decision to buy the truck.  When signing papers everything was fully disclosed and explained to them they each signed numerous documents in rewards to the purchase including the no cooling off paper.  This purchase was made last spring. I am unsure why we are just hearing about this now almost a year after the purchase.

Revdex.com received call from Kirstin [redacted] of Eide CDJ.Indicated that Mr [redacted] has now received the tires in question, and considers the matter resolved.(Revdex.com will forward this response to Mr [redacted], to verify that issues have been addressed.)

Response received via e-mail from Randy [redacted], Eide Chrysler Dodge Jeep: "we did in fact repair the rust on rear tailgate as agreed, per due bill.when pricing out tires for Mr [redacted], he was not satisfied. all prices were quoted at cost but was not satisfactory for Mr [redacted].Will still do tires at...

cost if Mr [redacted] wants. very difficult to please this particular customer. We have honored our obligations to this customer and feel we are not obligated to do any more. Thank you"

Initial Business Response /* (1000, 6, 2015/02/02) */
To Whom It May Concern:
On January 28th, 2015 at 15:41 I assisted [redacted] with his service concerns at Eide Chrysler Dodge Jeep Ram. Mr. [redacted] indicated that his vehicle was experiencing an engine oil leak, and that his front struts were...

leaking. I wrote up his repair order, and promptly dispatched it to a technician. My technician inspected the vehicle, and confirmed that the oil pan was leaking, and that there is the presence of oil coming from the front struts. I then called his aftermarket warranty provider. I was then given authorization to repair the oil leak, and I was informed that the struts are NOT covered components on Mr. [redacted]'s contract. I then contacted Mr. [redacted], and informed him of my findings. Mr. [redacted] then proceeded to inform me that we are a terrible place of business, and that our sales people are liars, and that he was going to contact the Revdex.com. He then stated "My sales person even told me that Eide does NOT inspect any of its used vehicles", I tried to assure him that all of our used vehicles ARE inspected. He then called me "a liar" He also stated "I wonder how many negative hits it takes with the Revdex.com to shut you is down". He also stated "I am going to also contact the Attorney General, the Governor, and my Lawyer". I then informed him that he can do what he needs to do. I assured him that I would fix everything that I was authorized to repair, and wished him a wonderful day. I have since called him multiple times to inform him that his vehicle is done. I have received no response from Mr. [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2015/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until it can be confirmed that it's the carrier of the warranty which we should be upset at, not Eide's, this response will not be accepted--to a point. In regards to their used vehicles being inspected, I still consider them liers. They sure don't volunteer that information. I look at what happened with my girlfriend who purchased her vehicle a month before I did from them. Her only complaint: instead of putting new tires only on her front (drive) wheels, why couldn't they have just put on new tires for all four wheels. She may not have had her spin after this winters' first snow fall. I feel that they need to be open books and let a possible buyer know from the start what is wrong with the vehicle they're interested in.

Initial Business Response /* (1000, 6, 2016/01/26) */
Customer was not approved on a Cherokee however she was approved on a Compass. She selected the Compass that would work best for her. The lending agreement "clearly states" that there is no cooling off period nor do we offer or advertise a...

"return or exchange policy". We did offer to install a hitch at our cost which is an offer we will still honor.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not try to get me approved for the Cherokee the day I bought the Compass. I was approved when I tried to bring back the Compass but they wanted to give me 10,000 less for the compass a week after I drove it away. So adding the 10,000 on to the total of the payment on the Cherokee brought it up way past what I wanted for a payment. I turned down their offers because they were crazy! There is no way with less than 500 miles on a vehicle it should drop 10,000!
As far as putting a hitch on it should have been included!

The customer purchased this vehicle in her name only.  Eide Autocenter has no paperwork with any other individuals name.