Eimports4less Auto Sales, Incorporated

Shame on me for not having read the customer reviews for this dealership before making a purchaseIf I had, I never would have gone ahead with the transactionIt was an “As Is.” I picked up the car on 3/14/It was my first experience purchasing a VolvoI understand why this dealership is not Revdex.com accreditedIn July, I contacted the dealership with the following issues: Replacement of the missing blue Volvo strip in the center of the grill circleHandled by local Volvo dealer under warrantyRepair of the light tear in the driver’s seatback on the left side at my cost: $I did not notice the tear until I got home, and it was not disclosed by the dealershipReplacement of the cracked passenger side vanity mirror at a cost of $Handled by local Volvo dealer under warrantyI did not find this until I got home, and it was not disclosed by the dealershipReplacement of the damaged grill assembly and A/C condenser due to damage, at my cost: $State Farm agreed to pay $to cover the cost of grill replacement & laborThis vehicle has cost me considerably more than I anticipatedDetail about item is as follows: I noticed the missing piece of plastic in the grill when I picked up the car but did not question it as thoroughly as I should haveAt the time, I did not know that it was the probable cause of damage to the condenser as shown in several photosThe only reason I later learned about the A/C problem was due to the hot weather we had in JuneThat is when the local Volvo dealer’s mechanic showed me the damage caused by a rock or other objectI suspect that this problem existed before your firm obtained the carWould it be possible for you to send me a copy of the Carfax report for this vehicle? (I never received it) State Farm has refused to pay the total cost of my claim under Comprehensive because I cannot conclusively prove when it happenedAs previously mentioned, I have not had any service work done in the engine compartment since taking ownership, other than the A/C problemNote also the bowing of the top and bottom of the condenserThe mechanic had never seen that beforeI am frustrated, out a good sum of money, and would very much appreciate being compensated [redacted] Dealership’s email responses always began with, “Sorry for the delay…..” This happened several timesSubsequent telephone conversation with my sales repat the dealership had the following response: the A/C condenser repair by the local Volvo dealership was “highway robberyI could have had it done elsewhere for much less money.” I found the response insulting and demeaningI wanted the work done right and guaranteedThe dealership states that each vehicle undergoes a thorough inspectionBaloney!! How could they have missed all the issues I found?! As for the A/C, I’m sure they assumed that because it blew cold air in the wintertime, all was OKIt is highly doubtful that the system was fully tested for proper operationBased on all the customer reviews I read about this dealership, it is reasonable to assume that vehicles are purchased at auction, driven to the dealership, cleaned up to look nice, and resold to unsuspecting customersThe repalso said I should have said something about the chip in the grill when I picked up the carThe dealership’s owner cannot start writing reimbursement checks months after a vehicle was picked upSuppose I had the car shipped to me and then found all these problems? I suspect the dealer’s attitude would have been “tough luck, you own it now.” I hope that I can prevent others from making the same mistake I did because I did not do enough homeworkThe entire experience leaves me frustrated and disgusted

First, I want to apologize for the issues that you've had with your vehicleIt is never our intention to sell a vehicle with a known problem and pass it along to a customerThe vehicle that you purchased was a local traand we had many service records from recent repairs and we did advertise it with all known problemsOur advertisement stated that it had an exhaust leak, check engine light and brake pad light onThis was a very inexpensive car ($3351) and we do not leave any room in the sale pricing to repair any items or warranty any issues, so we advertise what we know about the vehicle and then list it for basically a wholesale price so the buyer has enough money left over to repair any issues that pop upEvery vehicle that does not have a factory warranty is sold as-is, regardless of age, miles, or sale priceWe can help by referring you to a good place to have the repair done for the right price and getting our dealership discount, but we cannot cover any portion of the repair billWe discounted the vehicle as deeply as possible to help with any needed issues

***, I apologize if you feel that the warranty expiration date was misrepresentedThe dates that are printed on the *** or *** vehicle history reports are actually provided by those companies, not by eimports4LessThey estimate those dates based on
registrations and *** does disclaim this info, stating that it is just an "estimate"We do not go by those dates or advertise those dates because they are very rarely correctWe do advertise the exact warranty expiration dates in the vast majority of our advertisements and your vehicle had an advertised warranty expiration date of 10-27-2013, which I reconfirmed today and that date is correctI'm sorry for any confusion, but that exact date was in our advertisement

*** disclaims their warranty dates as "estimates"We do not use *** for their warranty dates because they are often wrongI think your complaint should be with ***, not eimports4LessWe did not deceive anyone in any purchase process

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Complaint: ***
I am rejecting this response because:The vehicle was advertised as "In Excellent Condition" and that is why I agreed to purchase itIt was advertised covering damages that are way beyond wearI have provided all evidencePlease advertise this complaint on your website as you see appropriate.It will serve to educate future customers on what to expect when dealing with Eimports4less auto sales
Regards,
*** ***

I'm sorry but we do not have a return policy for used vehiclesAll vehicles are sold and all shipping fees are the responsibility of the buyer

This vehicle absolutely sold in a truthful and straightforward mannerWe did not ship this vehicle to you "sight unseen"You came to our facility in person and had an opportunity to see the vehicle, check it out yourself and test drive itYou then signed multiple forms relating to the "as-is" nature of the purchaseWe advertised this vehicle properly and sold it properly I understand your frustration, but we cannot warranty repairs or help pay for repairs on vehiclesWe give every customer who buys an vehicle a fantastic price and we discount the vehicles as heavily as possible to start with because every used vehicle in that year/mileage range will have issuesWe have already given you much more than an $courtesy when we sold the vehicle

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Complaint: ***
I am rejecting this response because:
The business did not respond to the issueThe vehicle was not advertised or sold in a truthful mannerThe business admitted that they reviewed the vehicle. They also stated that they advertised it as in need of repairThat is not trueThe salesman advised me during a test drive the vehicle would have an oil light go on but they "ran codes" and found it was only a sensorI *** the sensor and found this was a small issue and was inexpensive, before agreeing to make the purchaseI took the car to an authorized dealer of that make and model and they told me in no uncertain terms that this vehicle had been filled with heavy weight oil to cover up the problem that existed and that this problem would require a full engine replacementFurther they advised that the sensor in question was operating properly and would not have shown up as an issue had someone "run codes"They told me the dealer I had purchased the vehicle from should not have told me this, it was inaccurate at the least and dishonest if they knew the engine was no goodI do not know if the business was aware of this condition but I can say that had the salesman not told me they had checked this condition and it was only a sensor, I likely would not have made this purchaseI believe the salesman and thus the dealer, were misleading in order to make the saleI did not ask for the price of the vehicle back, that would be unreasonable, I simply asked for a portion of the repair priceTo the dealer $3,may not be a lot of money but to a consumer it isI am very disappointed in their reply and the lack of concern they show for a customer when they themselves admit they were aware of issues with the carThey did not disclose the problem, represented the car as well maintained and in drivable condition when clearly it was notFor this reason I reject the response
Regards,
*** ***

Bought a Infiniti M35XNo warrantyNew inspection stickersHad car for three weeks and brakes were grindingTook to F*e where they did a bumper to bumper inspectionAll brakes and rotors were bad, emergency brake was not holdingShould not have passed inspection per F* professionalUnsafe carDo not buy a car from this dealer!

This vehicle was sold "as-is"It was described as an "as-is" purchase and the customer signed the appropriate "as-is" documentationThere is no return policy for used cars

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 Complaint: [redacted]
I am rejecting this response because:
I don't know what advertisement you are referring to. Unfortuantely the salesman did not provide me with the advertisement or any documentation that indicated the correct warranty date. Furthermore, the salesman lead me to believde that the warranty expiration was June 2014 in our dialogue and substantiated with the carfax, the only document I was provided that referenced the warranty. I also made it clear when buying the car that one of the features that we required was roughly 10,000 miles and a years dating remaing on the warranty. If your salesman was aware of the correct warranty date, then he deliberately mislead me during the purchase of this car.
Misleading customers during the sale is an uscrupulus practice.
Regards,
[redacted]

First, I want to apologize for the issues that you've had with your vehicle. It is never our intention to sell a vehicle with a known problem and pass it along to a customer. The vehicle that you purchased was a local trade-in and we had many service records from recent repairs and we did advertise...

it with all known problems. Our advertisement stated that it had an exhaust leak, check engine light and brake pad light on. This was a very inexpensive car ($3351) and we do not leave any room in the sale pricing to repair any items or warranty any issues, so we advertise what we know about the vehicle and then list it for basically a wholesale price so the buyer has enough money left over to repair any issues that pop up. Every vehicle that does not have a factory warranty is sold as-is, regardless of age, miles, or sale price. We can help by referring you to a good place to have the repair done for the right price and getting our dealership discount, but we cannot cover any portion of the repair bill. We discounted the vehicle as deeply as possible to help with any needed issues.

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 Complaint: [redacted]
I am rejecting this response because:There is nothing offered in any  of the Eimports4less responses having any goodwill to correct their action of misrepresenting the vehicle they sold me.They keep hiding behind their "company policy" of no returns and AS IS justifications.  Is it also in Eimports4less company policy to lie and deceive the buyers  as their salesman Rich Otto proclaiming to me " The car is in excellent shape" remarks, just to snatch an over $50000 sale????
Regards,
[redacted]

Shame on me for not having read the customer reviews for this dealership before making a purchase. If I had, I never would have gone ahead with the transaction. It was an “As Is.” I picked up the car on 3/14/15. It was my first experience purchasing a Volvo. I understand why this dealership is not Revdex.com accredited.
In July, 2015 I contacted the dealership with the following issues:
1. Replacement of the missing blue Volvo strip in the center of the grill circle. Handled by local Volvo dealer under warranty.
2. Repair of the light tear in the driver’s seatback on the left side at my cost: $200.00 I did not notice the tear until I got home, and it was not disclosed by the dealership.
3. Replacement of the cracked passenger side vanity mirror at a cost of $100. Handled by local Volvo dealer under warranty. I did not find this until I got home, and it was not disclosed by the dealership.
4. Replacement of the damaged grill assembly and A/C condenser due to damage, at my cost: $1207.12 State Farm agreed to pay $274.46 to cover the cost of grill replacement & labor.
This vehicle has cost me considerably more than I anticipated.
Detail about item 4 is as follows:
I noticed the missing piece of plastic in the grill when I picked up the car but did not question it as thoroughly as I should have. At the time, I did not know that it was the probable cause of damage to the condenser as shown in several photos. The only reason I later learned about the A/C problem was due to the hot weather we had in June. That is when the local Volvo dealer’s mechanic showed me the damage caused by a rock or other object.
I suspect that this problem existed before your firm obtained the car. Would it be possible for you to send me a copy of the Carfax report for this vehicle? (I never received it)
State Farm has refused to pay the total cost of my claim under Comprehensive because I cannot conclusively prove when it happened. As previously mentioned, I have not had any service work done in the engine compartment since taking ownership, other than the A/C problem.
Note also the bowing of the top and bottom of the condenser. The mechanic had never seen that before.
I am frustrated, out a good sum of money, and would very much appreciate being compensated.
[redacted]
Dealership’s email responses always began with, “Sorry for the delay…..” This happened several times.
Subsequent telephone conversation with my sales rep. at the dealership had the following response: the A/C condenser repair by the local Volvo dealership was “highway robbery. I could have had it done elsewhere for much less money.” I found the response insulting and demeaning. I wanted the work done right and guaranteed.
The dealership states that each vehicle undergoes a thorough inspection. Baloney!! How could they have missed all the issues I found?! As for the A/C, I’m sure they assumed that because it blew cold air in the wintertime, all was OK. It is highly doubtful that the system was fully tested for proper operation.
Based on all the customer reviews I read about this dealership, it is reasonable to assume that vehicles are purchased at auction, driven to the dealership, cleaned up to look nice, and resold to unsuspecting customers.
The rep. also said I should have said something about the chip in the grill when I picked up the car. The dealership’s owner cannot start writing reimbursement checks 4 months after a vehicle was picked up.
Suppose I had the car shipped to me and then found all these problems? I suspect the dealer’s attitude would have been “tough luck, you own it now.”
I hope that I can prevent others from making the same mistake I did because I did not do enough homework.
The entire experience leaves me frustrated and disgusted.

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 Complaint: [redacted]
I am rejecting this response because:
Saying the car was not misrepresented by the salesman and the business, stating otherwise does not change this fact that it was. Simply "viewing" the vehicle does not allow someone to determine the road worthy aspect of the vehicle. The salesman advised the vehicle was run for "codes" and showed no engine damage but instead a sensor issue. This was his exact words, "you will have an oil light go on, we ran codes and found it was the sensor". I am not making this up. I checked the cost of a repair of this sensor on line on my phone, based on this report from the salesman, prior to agreeing to purchase. I understand and do not deny as is purchase, based on the information provided by the business. On taking the vehicle to the dealer, I was told the engine condition was covered up as described prior. I did not determine this, the [redacted] dealer used their expertise to determine this. I simply returned to the business to determine where they stood with this and found that they are not willing to stand behind their product and will say anything to make a sale and then to try to defend their lack of concern for a consumer. For a company which made light of $3400 as a small amount of money in their prior reply to me, they are sure fighting tooth and nail over an even less $800. I do not believe this company will make any effort to take any responsibility to make this situation right. They misrepresented this vehicle and are obviously will not do the right thing to address this issue, based on their repeated replies. Simply saying they did not misrepresent it does not change the fact that they did so. Relying on "as is" may protect them technically but does not change the fact that they sold this vehicle under false pretenses and does not change the fact of what the salesman said when selling the vehicle. a vehicle which blows an engine after 40 miles and when taken to an authorized dealer of that vehicle for repair, being told the engine was already blown and disguised, is misrepresentation, period. I have not asked them to take the vehicle back, nor for that matter for even a quarter of what the vehicle cost to repair, just for some satisfaction. Unfortunately this company does not believe in honoring their word, if in fact they made a mistake and sold this vehicle not knowing it was in this condition, common sense tells that they would attempt to find some type of compromise but they refuse to entertain and compromise and want to simply tell the consumer too bad. Not a business I would ever recommend to any other consumer.
Regards,
[redacted]

Review: I bought a car (2008 328i) from Eimports ([redacted]/) on 7/5/2013. Eimports has approximately 120-150 off lease Audis, BMWs, Mercedes & Infinities on the lot. I accessed information initially on-line. I was looking at 2 different BMWs. One was a 2007, the other was the one that I bought. I dealt with 2 different sales guys: [redacted] & [redacted]. They both told me to "check out" their web-site. I did that but wanted to see the car in person and do the "test drives", etc. I did all of that and then asked both [redacted] and Roger: besides what I see up close about the car and what's listed on the CarFax Report, are there any other or related details about the car that needs to be discussed? The answer from both was: no!

I purchased the car for $28,851 plus tax, totaling approximately $30,854 and was handed one key. I asked where the other key was and was told at that time there was only 1 with the car. [redacted] then told me that I could go to any BMW Dealership and get a customized key. At that point in time I was excited and happy, looking forward to giving the car as a gift to my wife, so there wasn't any immediate push back from me.

The next week I started making calls to BMW Dealerships and found out that the price of a replacement key is: $275, plus tax and programming. The programming cost was anywhere from an additional $135 to $175. Therefore, the total cost for a new key is anywhere from $410 and up. I was not happy and went back to Eimports via email and phone calls. They told me there was a picture on the web-site that showed there was only 1 key and essentially that I needed to suck it up. Or, in other words: we made the sale to you, buddy, now get out of the way and stop complaining because we've got more clients to deceive.

One other issue: guess what? The "key" shown on the website doesn't look like a key. It looks like a key holder/ring. It never even registered in my mind when looking at the picture on the website to ask about it or bring it up. Add to that I have never owned a BMW before, meaning lack of experience to ask the exact right question.

The bottom-line is: if I had know about the # of keys and it's cost prior to the purchase, Eimports would have had to negotiate a better price with me or deceived someone else when buying the car.

I want Eimports to learn a valuable lesson that they should start practicing full disclosure for all future sales prospects. This was a major decision and purchase from my perspective. It cost me almost $31K when everything was all said and done. I deserved to receive a certified-preowned car with at least 2 sets of keys and to know the full truth about the car, it's history & all surrounding details.

I was straight with [redacted]. I asked all the right questions but did not get an honest answers from him. Please beware of Eimports, they do not practice full disclosure. They are trying to be players in the upscale used car market, however, in my opinion, are unable to pull it off because of deceitful business practices.Desired Settlement: Eimports should provide me with a 2nd key, including the key's programming costs. Period

Business

Response:

Used vehicles very rarely come with spare keys, books or floormats. It's common for someone to have misplaced a key or the books and for the floormats to have been

thrown away due to wear on a used vehicle. None of these items are ever promised to any customer. In fact, we go overboard by taking pictures of everything that we received

Shame on me for not having read the customer reviews for this dealership before making a purchase. If I had, I never would have gone ahead with the transaction. It was an “As Is.” I picked up the car on 3/14/15. It was my first experience purchasing a Volvo. I understand why this dealership is not Revdex.com accredited.
In July, 2015 I contacted the dealership with the following issues:
1. Replacement of the missing blue Volvo strip in the center of the grill circle. Handled by local Volvo dealer under warranty.
2. Repair of the light tear in the driver’s seatback on the left side at my cost: $200.00 I did not notice the tear until I got home, and it was not disclosed by the dealership.
3. Replacement of the cracked passenger side vanity mirror at a cost of $100. Handled by local Volvo dealer under warranty. I did not find this until I got home, and it was not disclosed by the dealership.
4. Replacement of the damaged grill assembly and A/C condenser due to damage, at my cost: $1207.12 State Farm agreed to pay $274.46 to cover the cost of grill replacement & labor.
This vehicle has cost me considerably more than I anticipated.
Detail about item 4 is as follows:
I noticed the missing piece of plastic in the grill when I picked up the car but did not question it as thoroughly as I should have. At the time, I did not know that it was the probable cause of damage to the condenser as shown in several photos. The only reason I later learned about the A/C problem was due to the hot weather we had in June. That is when the local Volvo dealer’s mechanic showed me the damage caused by a rock or other object.
I suspect that this problem existed before your firm obtained the car. Would it be possible for you to send me a copy of the Carfax report for this vehicle? (I never received it)
State Farm has refused to pay the total cost of my claim under Comprehensive because I cannot conclusively prove when it happened. As previously mentioned, I have not had any service work done in the engine compartment since taking ownership, other than the A/C problem.
Note also the bowing of the top and bottom of the condenser. The mechanic had never seen that before.
I am frustrated, out a good sum of money, and would very much appreciate being compensated.

Dealership’s email responses always began with, “Sorry for the delay…..” This happened several times.
Subsequent telephone conversation with my sales rep. at the dealership had the following response: the A/C condenser repair by the local Volvo dealership was “highway robbery. I could have had it done elsewhere for much less money.” I found the response insulting and demeaning. I wanted the work done right and guaranteed.
The dealership states that each vehicle undergoes a thorough inspection. Baloney!! How could they have missed all the issues I found?! As for the A/C, I’m sure they assumed that because it blew cold air in the wintertime, all was OK. It is highly doubtful that the system was fully tested for proper operation.
Based on all the customer reviews I read about this dealership, it is reasonable to assume that vehicles are purchased at auction, driven to the dealership, cleaned up to look nice, and resold to unsuspecting customers.
The rep. also said I should have said something about the chip in the grill when I picked up the car. The dealership’s owner cannot start writing reimbursement checks 4 months after a vehicle was picked up.
Suppose I had the car shipped to me and then found all these problems? I suspect the dealer’s attitude would have been “tough luck, you own it now.”
I hope that I can prevent others from making the same mistake I did because I did not do enough homework.
The entire experience leaves me frustrated and disgusted.

Review: eimports4 less misrepresented the warranty on a vehicle.

I purchased a car from eimports4 less included the balance of the factory warranty. We were led to believe that the warranty would expire in June of 2014 by the salesman as well as the [redacted] documentation included in their advertising and provided with the car.

Upon taking the car in for what I understood to be warranty service, the service person advised me that the warranty had expired in June of 2013. I reached out to eimports4less to have them verify this information and request that they stand behind the warranty that they communicated to me (the warranty service was roughly $250). They refused.

I am very dissapointed in their handling of this matter and their unethical misrepresentation of the warranty date when I purchased the vehicle. I paid more for that vehicle with the understanding that it was under warranty for another year, when in reality it was only under warranty for one third of that time.Desired Settlement: repayment of the $250 worth of services that would have been under warranty with respect to the waranty date they provided when selling the car.

Business

Response:

[redacted], I apologize if you feel that the warranty expiration date was misrepresented. The dates that are printed on the [redacted] or [redacted] vehicle history reports are actually provided by those companies, not by eimports4Less. They estimate those dates based on registrations and [redacted] does disclaim this info, stating that it is just an "estimate". We do not go by those dates or advertise those dates because they are very rarely correct. We do advertise the exact warranty expiration dates in the vast majority of our advertisements and your vehicle had an advertised warranty expiration date of 10-27-2013, which I reconfirmed today and that date is correct. I'm sorry for any confusion, but that exact date was in our advertisement.

Consumer

Response:

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Review: [redacted]

I am rejecting this response because:

I don't know what advertisement you are referring to. Unfortuantely the salesman did not provide me with the advertisement or any documentation that indicated the correct warranty date. Furthermore, the salesman lead me to believde that the warranty expiration was June 2014 in our dialogue and substantiated with the carfax, the only document I was provided that referenced the warranty. I also made it clear when buying the car that one of the features that we required was roughly 10,000 miles and a years dating remaing on the warranty. If your salesman was aware of the correct warranty date, then he deliberately mislead me during the purchase of this car.

Misleading customers during the sale is an uscrupulus practice.

Regards,

Business

Response:

[redacted] disclaims their warranty dates as "estimates". We do not use [redacted] for their warranty dates because they are often wrong. I think your complaint should be with [redacted], not eimports4Less. We did not deceive anyone in any purchase process.

Review: First I will say that the car I bought from eimports4 less was sold as is. My bad, buyer beware. That said, they were not straightforward; I wish I read the reviews before going there. Here is the story, bought a [redacted] for my daughter, they advertised it as a great deal, drive off the lot, local trade, well maintained. I took a test drive and [redacted], the salesman, told me that an oil light comes on but they “ran codes” and it was just a sensor. Dumb mistake on my part, I listened. Car seemed to run well. Needless to day, on the way home the light came on. OK, drove home and called a local ** dealer, set up appointment to get it fixed. Drove to dealer and dropped off. Drove 47 miles total in those two rides. Get a call from ** dealer telling me “someone” had put heavy weight thick oil in the engine, “presumably” to hide the fact that the car had a spun bearing, needed a new engine! Called back [redacted] and was told that was what “as is” means. Tough luck. No satisfaction even offered. I understand as is when the product itself fails. The dealer advised that the oil used in the engine, which was brand new, was used to hide the flaw in this engine.

Unfortunately too late I check the reviews for this business on line and see these guys are not ethical. I know everyone says that about car salesmen, not really true anymore but I believe it is with these guys.Desired Settlement: I did purchase this car as is. That said, I did not believe anything was being deliberately done to hide a major issue, which I later found out there was. I do not believe the company should refund in full but I do believe they should pay a portion to repair. I knew the vehicle was going to need some repairs just not a full engine replacement. They advised the vehicle was well maintained and the issue would be a small repair, they "ran codes".

Business

Response:

First, I want to apologize for the issues that you've had with your vehicle. It is never our intention to sell a vehicle with a known problem and pass it along to a customer. The vehicle that you purchased was a local trade-in and we had many service records from recent repairs and we did advertise it with all known problems. Our advertisement stated that it had an exhaust leak, check engine light and brake pad light on. This was a very inexpensive car ($3351) and we do not leave any room in the sale pricing to repair any items or warranty any issues, so we advertise what we know about the vehicle and then list it for basically a wholesale price so the buyer has enough money left over to repair any issues that pop up. Every vehicle that does not have a factory warranty is sold as-is, regardless of age, miles, or sale price. We can help by referring you to a good place to have the repair done for the right price and getting our dealership discount, but we cannot cover any portion of the repair bill. We discounted the vehicle as deeply as possible to help with any needed issues.

Consumer

Response:

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Review: [redacted]

I am rejecting this response because:

The business did not respond to the issue. The vehicle was not advertised or sold in a truthful manner. The business admitted that they reviewed the vehicle. They also stated that they advertised it as in need of repair. That is not true. The salesman advised me during a test drive the vehicle would have an oil light go on but they "ran codes" and found it was only a sensor. I [redacted] the sensor and found this was a small issue and was inexpensive, before agreeing to make the purchase. I took the car to an authorized dealer of that make and model and they told me in no uncertain terms that this vehicle had been filled with heavy weight oil to cover up the problem that existed and that this problem would require a full engine replacement. Further they advised that the sensor in question was operating properly and would not have shown up as an issue had someone "run codes". They told me the dealer I had purchased the vehicle from should not have told me this, it was inaccurate at the least and dishonest if they knew the engine was no good. I do not know if the business was aware of this condition but I can say that had the salesman not told me they had checked this condition and it was only a sensor, I likely would not have made this purchase. I believe the salesman and thus the dealer, were misleading in order to make the sale. I did not ask for the price of the vehicle back, that would be unreasonable, I simply asked for a portion of the repair price. To the dealer $3,400 may not be a lot of money but to a consumer it is. I am very disappointed in their reply and the lack of concern they show for a customer when they themselves admit they were aware of issues with the car. They did not disclose the problem, represented the car as well maintained and in drivable condition when clearly it was not. For this reason I reject the response.

Regards,

Business

Response:

This vehicle absolutely sold in a truthful and straightforward manner. We did not ship this vehicle to you "sight unseen". You came to our facility in person and had an opportunity to see the vehicle, check it out yourself and test drive it. You then signed multiple forms relating to the "as-is" nature of the purchase. We advertised this vehicle properly and sold it properly. I understand your frustration, but we cannot warranty repairs or help pay for repairs on as-is vehicles. We give every customer who buys an as-is vehicle a fantastic price and we discount the vehicles as heavily as possible to start with because every used vehicle in that year/mileage range will have issues. We have already given you much more than an $800 courtesy when we sold the vehicle.

Consumer

Response:

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Review: [redacted]

I am rejecting this response because:

Saying the car was not misrepresented by the salesman and the business, stating otherwise does not change this fact that it was. Simply "viewing" the vehicle does not allow someone to determine the road worthy aspect of the vehicle. The salesman advised the vehicle was run for "codes" and showed no engine damage but instead a sensor issue. This was his exact words, "you will have an oil light go on, we ran codes and found it was the sensor". I am not making this up. I checked the cost of a repair of this sensor on line on my phone, based on this report from the salesman, prior to agreeing to purchase. I understand and do not deny as is purchase, based on the information provided by the business. On taking the vehicle to the dealer, I was told the engine condition was covered up as described prior. I did not determine this, the [redacted] dealer used their expertise to determine this. I simply returned to the business to determine where they stood with this and found that they are not willing to stand behind their product and will say anything to make a sale and then to try to defend their lack of concern for a consumer. For a company which made light of $3400 as a small amount of money in their prior reply to me, they are sure fighting tooth and nail over an even less $800. I do not believe this company will make any effort to take any responsibility to make this situation right. They misrepresented this vehicle and are obviously will not do the right thing to address this issue, based on their repeated replies. Simply saying they did not misrepresent it does not change the fact that they did so. Relying on "as is" may protect them technically but does not change the fact that they sold this vehicle under false pretenses and does not change the fact of what the salesman said when selling the vehicle. a vehicle which blows an engine after 40 miles and when taken to an authorized dealer of that vehicle for repair, being told the engine was already blown and disguised, is misrepresentation, period. I have not asked them to take the vehicle back, nor for that matter for even a quarter of what the vehicle cost to repair, just for some satisfaction. Unfortunately this company does not believe in honoring their word, if in fact they made a mistake and sold this vehicle not knowing it was in this condition, common sense tells that they would attempt to find some type of compromise but they refuse to entertain and compromise and want to simply tell the consumer too bad. Not a business I would ever recommend to any other consumer.

Regards,

Review: I recently purchased a used BMW from [redacted] at eImports4Less. I was undecided between a Mercedes ML350 at a local Mercedes dealership, or the BMW X3 that [redacted] had for sale on his lot. I drove the car numerous times and had lengthy conversations about the X3 with [redacted]. I was reassured multiple times that eImports4Less had an excellent in house technician, that they use a local mechanic who specializes with import vehicles, and that if needed, they have a great relationship with [redacted]. I was informed about the brake life, tire life, and overall condition, making it seem, from what I was specifically told, that the vehicle was thoroughly looked over and inspected. I picked up my vehicle, the car looked flawless, excellent detail. After I signed they paperwork, [redacted] then informed me that he did not know when the vehicle's oil had been changed and that I might need to do that. I was a little confused at such a comment, but I was very happy and excited to have my BMW. THREE DAYS later I took the vehicle to [redacted] to have an accessory installed. Since the BMW dealership does a thorough inspected of all serviced vehicles, they inspected my X3. What they found shocked me; two major oil leaks and a broken windshield washer pump. All adding up to roughly $1,400. When I called [redacted] to tell him that I was not informed about any major problems, he simply told me that I "signed numerous AS-IS documents" and that "we never insinuate that we thoroughly look over the vehicle". I even took the X3 to a family mechanic and he verified the BMW dealerships findings, adding that these issues did not happen in the last three days, they have been there for a while. Surprised, I asked to speak with the owner of eImports4Less, the explanation about how eImports4Less operates was completely contradictory from how [redacted] explained the dealership. The owner told me they definitely DO NOT thoroughly look over their vehicles, they only drive them for "8 miles" to verify they run, and that there was nothing that he would do for me. Disgusting... I have owned multiple luxury vehicles and have never experience such poor business ethics. Even if I had purchased a warranty, these items would NOT have been covered. I will be sure to contact the Revdex.com. There is a reason to purchase vehicles from [redacted] or other brand dealerships. eImports4Less might save you a few hundred dollars on the purchase price, but its not worth the outcome. I'm sure they'll reply to this review with some answer explaining how its my problem because they sold the vehicle "as-is"... BOTTOM LINE: [redacted] and [redacted] knowingly hid leaks and malfunctions and blatantly lied about the condition of the vehicle.Desired Settlement: After having multiple licensed mechanics look at the vehicle, the bill is $993.00. I would like to be reimbursed for this bill considering they lied and purposefully did not disclose vehicle information. The issues did not arise after I bought the vehicle, they were preexisting upon purchase.

Business

Response:

This vehicle was sold as-is. It had no warranty to cover any items. The customer was fully aware of this and signed two as-is contracts when the vehcle was picked-up. No items were covered under any warranty program because this vehicle was older than 4 years and had more than 50,000 mile. The manufacturer's warranty has expired.