Eimprovement.Com

Review: I purchased a tub surround. I was not given a confirmation # via email after asking more than once I cancelled the order. I was email they were unable to cancel and to return it once it was received. Once I recived the box top was open so I checked product and it was damaged. I called to let them know and to have it returned. I am now told it has to go though damage dept and it can't be shipped back till they decide who is responsible. They also tell me it may take up to 30 days well my original order was 2/17/2015 delivery was 2/5/2014 box checked when I got home from vacation on 2/6/2015 and noticed the company. I have emailed to see if there is any resolution and was told still under investigation. I will email again today 4/22/2015 Please help me.Desired Settlement: $537.90

Business

Response:

Dear [redacted],

We

apologize for any unanticipated delays in regards to issuing credit to your

account. Our Accounting Department has

been alerted to issue immediate credit.

You can expect this credit within 2business days.

Review: Item was originally delivered with damage and not accepted by us.

Replacement item was delivered with damage and not accepted by us.

The business requested that we cancel the order and accept a refund since it arrived damaged twice, which we agreed to.

We never had possession of either item, yet 5+ weeks later, the business will not refund us due to their internal inability to verify that they received the returned item--even though we never accepted delivery and it was never in our possession.

We have the shipping receipt verifying that we refused the delivery.Desired Settlement: Immediate refund to credit card for damaged product.

Business

Response:

Dear [redacted] We are showing that this was refunded on March 22, 2015 $479.59 for the Returned defective item Kohler K-838-0 qty 1 less 10% discount given at the time of order placement. Please accept our apology for the delay in issuing your credit.

Review: Ordered a faucet on 2/10/2015, ORDER NUMBER: [redacted]. At the time of ordering their stock was 6. I also paid extra for next day delivery as my faucet was leaking. Ireceived an email two days later on 2/12/2015 from eFaucets stating that my order is delayed due to no stock. A new delivery date was established at 2/20/15. The email stated that I could cancel the order. I cancelled the order via chat session with [redacted] on 2/12/2015 at 2:34PM. She confirmed that there are 5 faucets in stock.

Bait and switch? Why was there no stock when my order went through and why if there were stock one was not shipped?

[redacted] cancelled my order (excerpt from chat):

[redacted]: at 14:39:13

I will make sure the order is confirmed cancelled as soon as possible.

[redacted]: at 14:39:30

You will receive an email from our accounting department within the next 5-7 business days regarding your credit.

As of 8AM 3/3/2015 I have yet to receive my credit.

I have been on hold with eFaucets so far 40 minutes, 3/3/15, to try to correct the issues.

According to Jenny, on 3/3/2015 there have been delays and that I should receive the refund by 3/6/2015Desired Settlement: eFaucets needs to refund full amount of $400.23 PLUS interest I have incurred because of their failure to refund in a timely manner. $408.00 should cover the costs I have incurred.

Business

Response:

Dear [redacted], We are showing that your account has been credited for $400.23 this was for the Cancelled item [redacted] qty 1 plus shipping. We apologize for the delay and the inconvenience this may have caused. We hope this resolves your order issue with efuacets.com.

Review: Had two items valued at $310.24 which were cancelled because they went on backorder (never shipped) and spoke to four cust. svc. reps still no refund.

Placed an order for $1,453.76 and my credit card was billed in full on Nov 25. I learned that two items, T10357-4 BN and 45413-BN went on backorder, and they were cancelled with Ruby on 12-3 and I was told I would get a refund ($310.24). Called 12-9 and was told I would get a refund by 12-19. Called 12-23, Spoke to Mike and he said the refund would be processed that day. Called 12-24 spoke to [redacted], she confirmed that the they received confirmation of the return on 12-6 and said I would get my refund 12-26, and when I persisted to speak to her supervisor or someone in accounting to verify that I would be getting my refund she hung up on me. I am writing this complaint as I am on hold to try and speak to someone again as it is 1-6 and I have still not received my refund. I am currently speaking with [redacted] and am on hold while she checks on my refund. [redacted] said she messaged her supervisor to process the refund within 24 to 48 hours and I asked to speak to a supervisor. On hold, [redacted] got on the line and indicated that she is a supervisor and again said that she will try to get my refund processed. Said she is messaging her superior and waiting on a response as to when I may get my refund. Said I would be transferred to her boss??, she also said that the credit will be processed within 30 minutes, however I may not see it on my credit card for 24 to 48 hours. Transferred to a Jenifer that said it would be processed in 30 minutes. Somehow I doubt it, but this is my only recourse when they already have my money.Desired Settlement: I would like to get my $310.24 back for items that I never received and that they have confirmed that never shipped and verified that they have authorized the refund on 12-6.

Business

Response:

Dear [redacted], This was refunded on March 6, 2014 in the amount of $310.24 for the cancelled QTY 1 K-T103574-BN and K-45413-BN

Review: I ordered a swanstone sink at the end of November from efaucet.com. I was told it would arrive in 3 weeks. I was charged for it in the beginning of December. I still do not have a sink. I have called every week for the last 3 weeks and have spent up to 2 hours on hold cumulitively. The company has poor customer service and do not send emails on the status. I would like them to send me the sink overnight mail to show they have good faith.Desired Settlement: My sink overnight mailed

Business

Response:

Dear [redacted], We are showing that this shipped on 2/3/2015 UPS tracking # [redacted] and is scheduled for delivery today.Scheduled Delivery Updated To:Monday, 02/09/2015

Review: I made a purchase on December 9th received on January 18th was wrong item contacted them for return information finally received it February 27 returned it they received March 5th no acknowledgement made contact with them on 3/17 made contact with them on 5/6 and 5/20 now end of May still no refund.I also paid for next day air which was an additional 30.00 and they didn't ship me the actual item until over 30 days after I ordered.Desired Settlement: I want the full amount of 137.24 returned to me immediately

Business

Response:

Dear [redacted],

We

can completely understand your concerns and apologize for your dissatisfaction

with this order.

We

apologize for any unanticipated delays in regards to issuing credit to your

account. Our Accounting Department has

been alerted to issue immediate credit.

You can expect this credit by the end of business today. Please check with you bank to verify this was credited back to your account. Thank You.

Business

Response:

[redacted] this was credited in full on June 5, 2014 as stated. It might of taken one business day to settle and be sent to your bank. see below

6/5/2014 8:51:59 AM)

Returned item St Thomas Creations 6125.125.06 qty 1.

Transaction ID: [redacted]

Payment Method: [redacted]

Amount: (107.25)

Customer Name: [redacted]

(6/5/2014 9:02:20 AM)

Shipping refund.

Transaction ID: [redacted]

Payment Method: [redacted]

Amount: (29.99)

Customer Name: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 3/25 I ordered a $600 faucet with overnight delivery. I called on the 28th to find out where my faucet was and was told they can't fill the order and would issue a credit. The credit did not come as promised in3 days or 5 days and now we are at 14 days. They calim they sent it, but after 14 days I still have not received my money. I called and emailed each day and they made numerous promises about expediting the credit, but now they say they sent the credit and it could be ANOTHER 3 days before I see my money. Not one of their promises did they live up to. If I hadn't called them, I would still be waiting for my faucet.Desired Settlement: I want my money back.

Business

Response:

[redacted],

As you were previously informed this credit was issued on Tuesday, April 08, 2014 2:12:10 PM for $624.50 for the Cancelled item KWC K.10.K1.48.000A08 qty 1 plus shipping. Please see the attached transaction refund detail that shows that this was settled successfully. We apologize that this is not showing up in your account today it generally takes a few days. Please contact your bank directly with the attached Transaction ID number to confirm your refund.

Consumer

Response:

On Mon, Apr 21, 2014 at 11:01 AM, [redacted] wrote:

After 2 /12 weeks of promising a refund, I finally received it.

Review: ORDER#[redacted] WAS PLACED 10-31-2013.ITEMS WERE SHIPPED ON 11-01-2013. ONE ITEM WAS RECEIVED ON 11-11-2013 IN A BROKEN CONDITION THE OTHER ITEM WAS BACKORDERED. A LETTER OF CREDIT WAS SENT TO THEM ON 12-09-2013 AND A REQUEST TO CANCEL THE BACKORDERED ITEM WAS MADE ON OR ABOUT 12-14-2013 WHICH THEY DENIED SO I HAD TO PAY SHIPPING FOR THE RETURN THAT WAS RECEIVED IN THERE WAREHOUSE ON 1/8/2014 @1/9/2014. I KEEP GETTING THE RUN AROUND AS TO WHY THIS REFUND OF OVER $500 HASN'T BEEN ISSUED. THIS IS 3/17/2014. I THINK THIS IS WAY TO LONG TO BE PROCESSED. IV'E BEEN CALLING EVERY WEEK WITH NO POSITIVE RESULTS. PLEASE HELP!Desired Settlement: DesiredSettlementID: Refund

REFUND OF $535.52

Business

Response:

Dear [redacted],

We are showing that your refund was issued March 18, 2014 for the Returned item Kohler K-3887-RA-95 qty 1 less 15% re stocking fee. Returned defective item Kohler K-3810-0 qty 1. $535.52

Please accept our apology for the delay in issuing your credit . Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Placed an order, order #[redacted] on 1/16/14. Product was stated to ship in 2 weeks. After 3 weeks I inquired and. Was told it would be another 3 weeks. Since this was halting my bathroom construction I requested a cancellation on 2/6/14 and requested they send me an email confirming my cancellation request, which I received. However I was told that my order couldn't be cancelled until they could provide me a cancellation confirmation number which would be in 24-48 hours. After 48hrs I contacted them again and was told I would have to wait 3-7 days. After 7 days I contacted hem again and have been told it could take longer. Also they have stated that they cannot refund my monies until they receive a confirmation number then process it through their credit dept. I have all of this in Emails. I feel they are not wanting to refund my money nor were they ever going to ship my product. This appears to be a scam.Desired Settlement: Refund my $585.10 to my paypal acct

Business

Response:

Dear [redacted],

We are showing that this order was cancelled due to the manufacturer product avalability issues. we credited your account on February 19, 2014 in the amount of $585.10 for the Cancelled item Swanstone SS-3636-071 qty 1 plus shipping. We consider this order closed and credited in full. please accept our apology for the frustration regarding the order delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have been trying to get a refund for $465.58 since 5/16. I was told it would only take 7-10 business days to receive my refund. I have called four times and initiated one online chat session to no avail. Below is a summary of my calls/chats with eFaucets:

Order # [redacted]

5/12/14

Initial order placed on Monday, May 12, 2014 at 7:59:23 PM

5/16/14 @ 1:16 PM

Called eFaucets to inquire about order # [redacted]. I was told it was on backorder and requested it be cancelled and a refund issued. I was assured the order was cancelled and that I should receive a refund within 3 days.

5/23/14 @ 9:00 AM

I initiated an online chat with 'Ronald' of which the contents of that discussion I have saved and can provide, if necessary. I was told he was escalating to the accounting department and it would take 7-10 business days.

6/11/14 @ 12:39 PM

Called eFaucets and spoke to [redacted] at extension [redacted]. She informed me that my order was cancelled on 5/20 and it takes 7-10 business days. I informed her that it has been longer than that and this is the 3rd time I've checked on it. She indicated she would send an escalated request to accounting. She stated that I should expect to hear something in 2 days.

6/27/14 @ 9:54 AM

Called eFaucets and spoke to a lady. She sees stated that she sees where the order has been cancelled and she will see that it gets sent over to accounting. She also stated that nothing on the account showed that they have ever received a call from anyone. I asked to speak to her supervisor and was told he was on a call. I informed her that I will wait for him.Desired Settlement: To be refunded $465.58 to my PayPal account from which the payment was made.

Business

Response:

We

can completely understand your concerns and apologize for your dissatisfaction

with this order.

We

apologize for any unanticipated delays in regards to issuing credit to your

account. Our Accounting Department has

been alerted to issue immediate credit.

You can expect this credit within 2 business days.

Review: I ordered a bath faucet set and a vanity faucet set. I paid $62 extra to have 2 day shipping. When the product was sent out from there facility it was sent standard sipping. They have tried to tell me there is additional cost shipping to Hawaii. But on there web site I had the option to get free standard shipping (even after entering my location) and I selected a $62 upgrade to try and minimize the discomfort of my family with our remodel. Now I have a bathroom that can't progress any farther without the items I ordered, and there not scheduled to arrive for 4 more business days. When I contacted the company they refused to refund any amount of what I paid them. My ORDER NUMBER with efauctes.com is [redacted]Desired Settlement: The out come I am looking for is first and foremost a refund for the shipping cost. And to file a complaint.

Business

Response:

Dear [redacted],

We apologize for any unanticipated delays in regards to issuing credit to your account. Our Accounting Department has been alerted to issue immediate credit for the shipping cost that you paid extra for. You can expect this credit within 3 business days.

Review: April 17th I ordered 2 items from Efaucets. Credit card was charged. Called April 29 to inquire about shipping of product since I hadn't received shipping confirmation. Was told 1 item was on backorder for 1 week and the other on back order for 3-4 weeks. Said I wanted to cancel order. Representative then said she found them in another warehouse and could ship immediately. I said no, cancel. She said ok she would cancel. Recieved shipping confirmation on May 1 for one of the items I had cancelled. Called the company immediately. Spoke to supervisor [redacted]. He said he could waive the restocking fee but I would be responsible for the return shipping fee. I said I wasn't told anything was shipping, instead I had understood both items were backordered. I said I wasn't going to pay the shipping. He said he would listen to the conversation I had on April 29 with Jennifer and he would get back to me very shortly. He didn't call back. I called back again on May2 and spoke with him again. He said On April 29th the rep, Jennifer, had only said she would do a "request for cancel" so Efaucets wasn't at fault since the 1 item didn't get caught in time. I then asked to speak with another superior. I spoke with [redacted] and he said they were justified in all they had done and he wouldn't issue me a call tag to retrun the item. He said I was responsible to pay the return shipping. He also said he couldn't issue a call tag because I hadn't received the item but he wouldn't after I received the item anyway. I told him I had already cancelled payment on the item by American Express and I was going to contact you as well. When I cancelled the order I was never told some items may ship or that it would take up to 48 hours to cancel. I have been blindsided by this company. I have never contacted any Revdex.com before or stopped payment with AMEX before.Desired Settlement: They pay the return shipping and don't charge a restocking fee for the item they shipped after I cancelled my order.

Business

Response:

[redacted],

We

can completely understand your concerns and apologize for your dissatisfaction

with this order.We work very closely with our manufacturers and suppliers to be able to provide the most accurate lead time possible on our site. Occasionally unforeseen circumstances like production delays occur and end up pushing the expected ship date out farther than was originally projected. When this happens we do try to inform our customers of the delay. We apologize if this information was not made available to you prior to the contact you initiated. We are expecting the returned item into our Denver warehouse on Thursday 5/8as soon as this is received and checked in we can credit your account back in full. Please accept our apology and we want to let you know that we are working on resolving your order issue.

Review: I purchased a sink and faucet with faucets.com on April 16. In an online "chat" I was told my products would ship the same day and arrive on April 22. The company's web page also makes the same claim about same-day shipping. The web page has an asterisk on that claim. When I asked the sales associate I was told it would all ship together on the same day and arrive April 22. It was only on Friday April 18 that I received confirmation of shipping, with a delivery estimate of April 28. That's nearly a week late and I am under great time pressure to complete renovations so I can move houses. This delay will cost me money and time. Customer service says there is nothing they can do and refuses to take responsibility of any kind for misinforming me.Desired Settlement: I request several of the above. First, I'd like efaucets.com to take formal responsibility for their material misrepresentation. Second, I'd like compensation at $30/day for the 6 days delayed credited to my account, or $180. Third, I'd like them to address the fundamental issue: that they lied and deceived to make a sale, and that they should stop doing so immediately.

Consumer

Response:

Greetings. Regarding ID [redacted] I understand your policy. Thank you and please proceed as possible.

Review: July 17, 2013, I ordered a [redacted] Tri View Frameless white wood cabinet, #[redacted] Ashland collection. The cabinet was available when I placed the order. July 24, 2013, I called eFaucet at approximately 4:24 p.m. and spoke with [redacted] regarding my order. I asked [redacted] when can I expect delivery of the cabinet to which she responded that the cabinet was out-of-stock and would not become available until August 14, 2013. I asked [redacted] why I was not notified

about the product being out-of-stock to which she only apologized. I told [redacted] to cancel the order because the delivery date was 3 weeks away and that I would be out-of-town. [redacted] placed me on hold for approximately

11 minutes, I felt something was not correct; when she returned she stated that she had to call the warehouse and the warehouse had to call the manufacturer. I told [redacted] what does calling the warehouse and the manufacturer

have to do with cancelling my order and what type of technology do eFaucet have that cancelling an order would take so long; she agreed with me about their cancelling procedure and stated that's eFaucet's policy. [redacted] stated

that the warehouse had to contact the manufacturer to cancel the order. August 1,2013, I again, called eFaucet at approximately 8:45 a.m. and spoke with [redacted]. I inquired about my cancellation and [redacted] placed me on hold for

approximately 14 minutes; when [redacted] returned she stated she was waiting to hear from the manufacturer, [redacted]. I asked [redacted] why it would take over one week for the manufacturer, [redacted] to respond to a cancellation; she stated

she hoped to hear from [redacted] in the next few days. At the point I definitely believed that eFaucet did not and would not cancel my order. On August 8, 2013, [redacted] sent me an email stating she just heard back from her cancellation department and that she was unable to cancel my order because the merchandise was already in transit to her warehouse and had already been shipped out to me. I sent [redacted] a response to her email stating how could the merchandise

be shipped out to me if when I cancelled the order it was out-of-stock per her statement. [redacted] did not respond to my email. I believe that [redacted] and [redacted] refused to accept my cancellation and did not put my cancellation order in even though the merchandise was not available per [redacted]. On August 14, 2013, I returned a telephone call to [redacted] (she left me a message) from New England Motor Frey via Sun Line Express inquiring when I would like to have the

cabinet delivered. I told her that I cancelled the order July 24, 2013. [redacted] said she would call the corporate office regarding the cancellation. I contacted my credit card company to inquire about a refund credit to my credit card from

eFaucet, as of today I still have not received a credit of $208.90 for the cabinet.Desired Settlement: I would like to have a full refund-credit card credit as I cancelled the order because the merchandise was not available (out-of-stock).

Thank you for your attention regarding this matter.

Business

Response:

Dear [redacted],

Let me preface this by saying I have previously worked in the customer service business for 4 years, and I have NEVER encountered such bad customer service!
December 2015: I ordered a shower faucet kit online. Upon receiving the confirmation e-mail I realized in my late night shopping that I ordered two kits instead of one. I immediately e-mailed their customer service to correct the order; I followed up by calling them in the morning. I was told the shipment hadn't left yet, and they would only ship one facet kit and credit me for the other. Great.
January 27th, 2016: I realize the faucet kit isn't the right kind and call customer service to talk about returning it. After checking my bank account I realize I was never credited for the faucet I did't receive. Customer Service says I can send back the Faucet Kit, but I have to pay for return shipping and it has to be trackable. Cost me $15. Fine. Sent it back via FedEx. They also said they would issue the refund for the faucet kit I never received and would see it in my bank in 7-10 business days.
March 14th, 2016 I STILL haven't received a credit for the faucet I never received, and they are saying they will not credit me for the faucet I returned due to damage. They attached a picture of the opened kit and it shows NO DAMAGE. If I could attach the picture here, I would. I call them, am on hold for over 30 minutes and finally reach Lisa in customer service. I let her know off the bat that I am not happy, but I know it is not her fault and lets find a solution. After putting me on hold and talking to the manufacturer (where the faucet kit is supposedly) and her manager, she says there is nothing they can do, but if I want to PAY $15 I can have the damaged kit sent back to me. THAT IS CRAZY.
At that moment I ask to speak to the manager, Trina. Trina keeps repeating the same line about how she's "sorry but they can't do anything and if I want the faucet back I can pay them an additional $15". I proceed to tell her this is bad business, and ask to speak to her boss. She says there is no one above her, so I ask if she is the owner and she responds there is no one above her there. As someone who has worked customer service I was left utterly speechless at the last of customer service I was receiving.
Let's review: It has been 4 MONTHS since my original order; I have not been credited for the faucet kit I never received, and now I have to pay $15 to have a faucet kit with "damage" they can't prove sent back to me or as Trina puts it, "They will dispose of it" and I will be out the original cost of $129 plus the $15 I spent to return it.
I asked if they will pay for it to be sent back to me in exchange for the poor customer service and was told they won't do that, but I "can pay $15 to have it sent to me". Seriously, they kept repeating it.
THIS IS BAD BUSINESS! I am not usually one to complain, [redacted]. I have never been so unsatisfied that I felt the need to leave a review on Revdex.com, but this is just unbelievable. I am currently out $260 total for a faucet kit I never used and one I never received. But hey, I can pay $15 to get a damaged one back.

Review: I ordered several parts from this company for my bathroom. One of the items was incorrect. Even though I am confidant it was an error on their part I was willing to pay for the correct part, await a Return Authorization, and return the incorrect part at my expense. I shipped the item back to their required address and have tracked the package and confirm delivery to their warehouse last week. As of today they still claim they need my tracking information to process the request. It is unreasonable to make the customer "jump through hoops" just because they seem unwilling to do what is right.Desired Settlement: Full refund of the part returned and the shipping costs associated therewith.

Business

Response:

Dear [redacted],

Review: Order Number [redacted]

I bought something. No tracking number provided. Paid for 2 day shipping. Called today to get an ETA on delivery. First last I spoke to left me on hold 12 minutes to "check with the warehouse". After 12 minutes of no update, I hung up and called back. No one answered twice. I called back and hit "1" for sales. Someone picked up instantly - imagine that. Told him the situation. He was rude and not apologetic at all. He then left me on hold for 9 minutes. I run a large business and am ordering this for one of my flip properties. I dontDesired Settlement: Tracking Number and Partial Refund of $150

Business

Response:

Dear [redacted],

Review: On March 9 I ordered two faucet parts which had an estimated delivery date of March 12-16. It's now April second and there has been no communication on their part. They seem to always be closed.Desired Settlement: I am sick and tired of waiting and not getting cLls back from this company, I don't know if my items are backordered or if they are ignoring me.

Business

Response:

Dear [redacted] , We apologize for the delay we are showing that this shipped on FedEx tracking #782743775899 And was delivered on 4/7/2016. Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hello,I am sorry I did not respond to my complaint, the company did FINALLY ship my items only after filing a complaint with your agency. Thank you for keeping companies honest.[redacted]

Review: Ordered over $200 in bath products, all said in stock. Rec'd email saying my order had shipped. Arrived today as expected BUT THEY DID NOT include all items... On the invoice, it says 4 of my items 'Scheduled for Future Shipment'. This was the FISRT time any correspondence was made to say all the items were not available. They charged my credit card over $200 for ALL The items. Getting run around on the phone.Desired Settlement: SEND MY STUFF NOW OR TAKE THE TWO ITEMS BACK, AND REFUND MY $200+

Business

Response:

Dear [redacted], We are showing that everything shipped to you on UPS tracking #[redacted] & [redacted] Delivered on 8/4/2015 & 8/10/2015 respectively. Please accept our apology for the delay in getting your order to you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Though I don't like their policies, and they tried to convince me I was in the wrong, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A good lesson for me, never do business with this company again.

Regards,

Review: I order two wall sconces for $271.98 on December 14, 2014. I received an order confirmation and my credit card was charges immediately. Three weeks passed and I had not received the lights, nor any communication from efaucets.com. I tried calling on twice and was on hold more than 30 minutes each time, so I sent an email to the company to inquire about my order. I received a return email that indicated that the company no longer has the lights in stock, but the email did not indicate that I would be issued a refund. I responded to the email requesting a refund, but got no no response. I called again on January 5th, and this time was hold for 1 hour and 7 minutes. The customer service rep told me "Of course you'll be issued a refund. You'll receive an email confirmation shortly from our accounting department." When no email came from accounting, I emailed the company again and this is the response I received:

We will be happy to submit this request to our accounting department. Credits generally take anywhere from 7-10 business days to process and you will receive an email when this has been completed.

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email. You can also get immediate assistance during our normal business hours via our Live Chat support service by clicking the link below: [redacted]"

The live chat referenced above is always offline. It doesn't seem possible to contact a customer service rep that way. Today is the 10th business day since I contacted efaucets for the 6th time, and still have no indication that they will be refunding my money. This is not a case in which I returned a product. I was charged for a product that efaucets does not sell. They were incapable of filling my order, charged me anyway, and now more than a month later, I'm having a hard time getting my money back.

Business

Response:

We

apologize for any unanticipated delays in regards to issuing credit to your

account. Our Accounting Department has

been alerted to issue immediate credit.

You can expect this credit within 3 business days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.