Eimprovement.Com

Review: I ordered 2 faucets from eFaucets.com ([redacted]), which in the picture shows a single loop handle. If you Google the model number ([redacted]) you'll get this Amazon result http://www.amazon.com/Kingston-Brass-[redacted]-Centerset-Lavatory/dp/B0026ZPLSS and it shows and states single loop handle as well. The items I received share the same model number, but are not the correct items. The ones I received have a flat handle shown on the box (I have an image I can send upon request), which likely means that I received an older version of the same model number.

It's s simple issue to correct and I've attempted numerous times throughout the week to get it resolved. I've spent a lot of time on hold waiting for someone to pick-up even though the recording said I was "next." When finally reaching someone, I was assured that the issue would be resolved in a timely fashion and after again following back up with them I heard no response until I sent another message with a more serious tone. I only sent this after trying again numerous times yesterday to reach someone at the company and I could not get through to anyone.

They are not only dragging their feet, but they made me jump through hoops by having to contact the manufacturer, which took more time and aggravation and still nothing was resolved.

I initially wanted a fair resolution with an exchange to the right item. I wanted what I ordered and that's not what I received. At this point, knowing how this company operates and how little they care about their customers, I want a full refund.Desired Settlement: I initially wanted a fair resolution with an exchange to the right item. I wanted what I ordered and that's not what I received. At this point, knowing how this company operates and how little they care about their customers, I want a full refund.

Business

Response:

Dear [redacted],

We

can completely understand your concerns and apologize for your dissatisfaction

with this order.

Our returns department has requested pictures of the box to show that you were sent the incorrect item. Please respond to the email that was sent . As soon as this is received we can process your return & exchange for the correct items.

Business

Response:

Dear [redacted], We have previously explained that Per EOD the loop handle item changed and the only way to get the loop is as a replacement part. They did advise that these were sent out as a warranty. We apologize for the frustration however there is noting more that can be done to remedy the situation as this was a warranty issue.

Consumer

Response:

This was a systemic company issue, not a warranty issue. That's misleading and they're trying too skate their responsibilities.

Review: On 10/27 I placed an order for a toilet. On 11/19 I called to cancel order because it was on back order until feb.Never received refund despite calls

I placed an order for a Kohler toliet ($402) on 10/27. I did not hear anything from the company so I called on 11/19/14. The customer service rep said that the toilet was on backorder until Feb.I canceled the order and asked the rep to send email confirmation. She informed me that it would take 7-10 business days to refund. An email was never sent so I contacted the company again who confirmed the order was canceled 11/26 and sent an email stating the order was canceled. The money has yet to be refunded 21 days after the order was placed.Desired Settlement: full refund of product

Business

Response:

Dear [redacted], We are showing that your account was issued a full refund on December 16, 2014Cancelled item [redacted] Dec 16 2014 2:51PM: Return of product:K-3986-RA-96 for return:67159 $402.34

Review: On Sep 5th 2015 I placed an order via efaucets.com for a door bell that was listed in stock. Order# [redacted]

The amount of $72.99 was deducted from my Credit Card. The item was listed as shipped on the efaucets website.

A week later I sent an email to the customer support inquiring about my purchase. I was told the item was not in stock and it would be shipped on Oct 15th. I requested cancellation of the order. I was told that the cancellation will take 3-7 business days. I waited 10 business days and contacted customer services again. They asked for 3 more business day. Again I heard nothing. Few more emails were exchanged. On Oct 8th I was told that the item was cancelled and a refund was issued. The item is listed as cancelled on the website but no refund has been issues and no comments back from efaucets.Desired Settlement: Get my refund from efaucets

Business

Response:

Dear [redacted], A Refund of $72.99 was issued for the Cancelled item Craftmade CRA-CTPWW qty 1 plus shipping on October 9, 2015. We apologize for the delay in issuing your crdit to your account.