Eimprovement.Com

Review: Company (efaucets.com) accepted payment for an order totaling slightly over $2500. I have in writing that they promised everything in stock. They sent one broken item and failed to deliver (now 19 days later) items that cost $1088. They recognize their 'error' but refuse to refund the money for the items until their own issues are sorted out. I have no idea what they mean.

I have an extensive email record of this, starting with the promise that everything would be shipped on the day payment was received, Nov 16 2015.

They knew we have contractor on site waiting to install. This has caused losses on our part due to having to pay extra to our contractor. Also, many hours of hassle online, via email and phone just to get them to deal with problem which continues unresolved. These people should be fined and put out of business.Desired Settlement: Refund $1088.

Business

Response:

Dear [redacted], We are showing that your account was credited for 152.66 for the Cancelled item Geberit 115.778.ID.1 qty 1 less 6% discount on December 7, 2015 & $621.53 for the Returned defective item Kohler K-T14420-4-SN qty 1 on December 17, 2015 .We are not showing that the Kohler K-9514-SN was returned, if you have not returned this ,your account cannot be credited until it is received into the warehouse.Please use the pre paid call tag that was issued to return the product.As for the remaining items these shipped to you per the tracking.

Consumer

Response:

Review: On April 26, 2013 I placed an order with efaucets.com which is operated by eimprovements. I was purchasing an American Standard tub. Prior to placing my order I phoned their customer service department to verify when my order would ship and was told within 24 hours, but given the time of the order on a Friday it would ship the following Monday. The site advertises shipping within 24 hours. I was also told it would leave Maryland on Monday and arrive to my home on Wednesday, May 1st. I reiterated my concerns to the representative to whom I was speaking, [redacted]. I told her that I already scheduled plumbers to begin install the tub. I have cancer and getting the tub installed so that I could quickly close up the walls was of the utmost importance to me. She assured me there would be no problems with the delivery. I explained I would place the order online because I was purchasing other in stock Moen bathroom accessories.

Monday, April 29th my debit card transaction was processed and I was charged $474.78 for merchandise and $149.00 for shipping, for a total of $623.78. By Tuesday, I still did not see any shipping notification in my email so I called efaucets and again spoke with [redacted]. She placed me on hold so she could speak to the warehouse to obtain the status of my order. When she returned to the line, she said that there had been a problem in the warehouse and the order would now not leave until later on Tuesday or early Wednesday (April 30th, or May 1st). I was extremely uncomfortable with the delay and as it had not left their facility, I wished to cancel my order. I was told it was not possible to cancel the order, as the truck was already "in transit" even though it had not yet left their warehouse. She assured me that it would be delivered to me at the very latest on Friday, May 3rd. By Thursday, I still had no shipping information and called the company again and spoke with a representative named Amy who informed me that the shipment was in Pennsylvania and it was not due to arrive on [redacted] until Tuesday, May 7th. I explained that I could not accept the delivery and that I needed the order cancelled. I had twice confirmed delivery with their representative and twice been misled. As Amy could not assist me, I requested several times to speak to her supervisor. I explained I needed the tub by Monday and would need to make a purchase elsewhere. The supervisor, [redacted], reiterated that based on their terms and conditions, regardless of the assurance promised by their representatives, my order could not be cancelled. I told her that I was canceling it and that I would not accept delivery. I sent eimprovements an email the following day to express my outrage and confirm that the order was cancelled, and delivery would be refused. Their agents had twice given me verbal assurance. I also told her I would and did dispute the debit card transaction with my bank.

Tuesday, May 7th in the afternoon my husband took a call from [redacted]. They were looking to schedule a delivery later that week or early the following week. My husband explained the order was cancelled and the [redacted] representative said that was fine. We never heard from [redacted] Freight after that and no delivery of the product was attempted.

On June 26th I received a credit to my bank account in the amount of $266.52 from eimprovements and today, June 28, notice from the bank that my claim had been denied by eimprovements as they had already processed my refund. This amount is significantly less than the $623.78 I paid and seems to reflect over two hundred dollars in shipping charges and a 35% restocking charge for an order that was cancelled while still on their premises.

Shipping documents that eimprovements submitted to my bank to dispute my claim indicated that [redacted] Freight attempted delivery of two separate shipments on May 13th and another on May 16th and that both deliveries had been scheduled on May 13th, a full seven days after my husband refused to schedule any delivery. No delivery attempts were made. In their dispute they also claim the order left their facilties on April 30th.

I am frustrated and have, to the best of my ability, tried to resolve this problem. I am hoping that the Revdex.com can assist me in reclaiming the balance of the charges to my account

I thank you for your kind attention and look forward to hearing from you.

Sincerely,

[redacted]Desired Settlement: I want eimprovements to refund the $357.26 that they withheld from the credit to my account.

Business

Response:

Dear

[redacted],

We apologize for the confusion with your shipment, when you contacted efaucets on April 30,2013 you were advised that this would be shipping later that day. On May 2,2013 you contacted our call center to ask about the tracking and the estimated time of deliver was May7, 2013. You then proceeded to state that you wanted us to cancel this order and you were advised that we could not do this. You then stated that you would refuse the order at which time we advised you of the fees involved. We do not have the ability to stop the shipment after it has been processed. We did explain to you how we could not give an exact delivery day as the delivery days are estimated and that we can not cancel this once it has shipped. We apologize

we can however refund the fees as a one time courtesy in the interest of resolving this issue, however the original shipping charges can not be refunded.

Review: Items were returned via UPS to the company's warehouses. My UPS tracking numbers prove delivery of the returned items. The company promises refunds within 10-20 days unless there is some type of "issue" such as not writing the RGA number on the outside of the box and then it could take up to 30 days. I wrote the RGA number on the outside of the boxes. I returned 8 items in 5 different shipments. I still do not have my refunds. I have contacted the company by phone and through emails more than 5 times and am just told that the person will look into it. This company keeps 20% of the purchase price as a restocking fee... They should at least issue refunds as promised on their website in order to somehow earn that fee.Desired Settlement: Refund issued without subtracting the 20% fee since they did not do as promised on their website of issuing the refunds within 30 days.

Business

Response:

Dear [redacted], We are showing that Both your orders were refunded PO # [redacted] was refunded on (9/1/2015, 3:07:46 PM) Returned item Grohe 19457EN1 qty 1, Grohe 26043EN0 qty 1 and Grohe 27012EN0 qty 1 less 20% restocking fee Amount: USD (231.24) PO # [redacted] was refunded for (9/14/2015, 11:31:47 AM) Returned item Grohe 35010001 qty 1, Grohe 32138EN1 qty 1, Grohe 13275EN1 qty 1, Grohe 28398EN0 qty 1, Grohe 28417EN0 qty 1 and Grohe 28459EN0 qty 1 less 20% restocking fee Amount: USD ($668.36) & on (9/15/2015, 10:07:02 AM) Restock fees refunded. Amount: USD ($167.09)

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Order a Kholer bath tub on 2/19/2015 was told there would be a 28 day lead time until delivery. After checking multiple times and being given extended delivery dates I canceled the order on 4/13/2015. Now I am waiting for a credit $1703.48 that they charged to my credit card on 2/19/2015. The entire time I was told the problem was with Kholer the manufacturer of the tub. Well after cancelling the order I order the tub with a local company and had the tub delivered in three days. So efaucects did nothing but lie to me the entire time and now has my money.Desired Settlement: This company should be fined and put out of business.

Business

Response:

Dear [redacted], We are showing that this was refunded on April 15, 2015. We apologize for the delay and show your account has been credited for the full purchase amount. Refund - 4/15/2015$1,703.48Cancelled item Kohler K-1949-RA-47 qty 1.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

With efaucets, I cancelled an order just a minute after making it after hearing of their punitive return policy. They should never have charged our card, but they did. They then took a month to make the refund, after many promises to do so sooner. Then, they kept a 15% "cancellation fee" which they had never mentioned. As they did not respond to me, I filed a dispute with my credit card company and they are now handling it. This company has the worst service and worst policies I have ever encountered. However the individuals one speaks with are polite and seem to be helpful.

Review: Website states shipping estimate 2/3 weeks at time of order and ships from manufacturer. When the item was not received they indicated it was on back order and would not cancel order. Item now considered special order. Item now will be shipped from efaucets warehouse in 3 weeks. They stated computers down, need time to check if in transit, need two days to get an answer from cancellation department and so on. We feel the website advertising is very misleading and the return and cancelation policy are designed so the consumer cannot cancel or return an item without paying a fee. Our credit card was billed the same day the order was placed and this issue is still not resolved.Desired Settlement: Full refund credit applied to our credit card.

Consumer

Response:

On Tue, Apr 7, 2015 at 7:30 AM, [redacted] wrote:[redacted],

Review: On 11/27/13 I placed on order with eFaucets.com (Order #[redacted]) that contained 14 items. I also paid for 2 day air shipping. I did not receive 2 of the items (#T17253-SS) and emailed customer service using their online form. I did not get any response to my customer service email. On 12/18/13 I called eFaucets and they told me that the 2 missing items would be shipped on 12/23/13 via 2 day air. I did not receive the items and on 12/26/13 I again called [redacted] at eFaucets customer service to let them know that I did not receive my 2 items. She told me that the items were backordered and that they would not be available until the end of January 2014. At that time I cancelled the 2 items and [redacted] told me that it would take 10 days to get my refund credited back to my credit card. On 1/2/14 I called [redacted] at eFaucets customer service as I did not receive my refund. This time [redacted] told me that the order was cancelled on 12/30/13 and that it would take 3-10 days to get my refund. On 1/7/14 I called Ruby at eFaucets as I still did not get my refund and she told me that it would take 3-5 days to get my refund. As of today, 1/12/14 I still did not receive my refund which totals $613.60. Every time I call eFaucets I get a different answer and I have been waiting for a while now to get my refund.Desired Settlement: I would like to get my refund credited back to my credit card right away.

Business

Response:

Dear [redacted],

Review: In June 2013 I placed an order for a sink and faucet for my laundry room. Both items are listed in stock and would ship within 7 business days. So, I go ahead and arrange to have my installer come a few weeks later. A couple days pass and I get a tracking #. When the shipment arrives there is only a faucet. It would have been nice to have visibility to that earlier, but at this point I am not going to get angry about it. Also, the package was incorrectly addressed. It did not have my name, address, or phone # on the shipping label. I barely caught the package before UPS was going to return it.

Another week passes and no word on my sink. Multiple emails later they finally get me a tracking #. After a month after placing the order the sink is shipped, but due to lazy packaging it was damaged in shipment. So, they proceed to tell me they don't have any in stock and it will be another 4 weeks until they can get another from Kohler. I am upset that they didn't have proper stock, but I remained patient and allowed them another month to fill the order. Again, over that time period I received zero communication from them on the status. So, after I start emailing them they finally come back and say it will be another two weeks. My response is you have had over two months to fill this order. It is either in transit in two weeks or I am getting a full refund. Two weeks pass and still no communication. I email them stating this is ridiculous and I want a refund. They respond by sending me a tracking # for my sink which has been in transit for like 3 days and is due for delivery the next. So, now I have to scramble to make sure I can have the package held so I can inspect the package prior to delivery and reschedule for my installer to come by the house. It finally arrives undamaged, but it will be a few more weeks until my installer can get back over.

He arrives an installs the sink, but the faucet I ordered with it doesn't fit. I call efaucets for an exchange and they have the audacity to deny it on the basis that I am outside the 30 day exchange period. I tell them that is because it took them nearly 3 months to get me my sink. They then have the nerve to say I still had the sink for nearly a month. I tell them yeah that is because I had to change all my scheduled work because the sink didn't arrive on time. My delay in recognizing it didn't fit was caused by their delay in getting me the sink. It is atrocious that they are unwilling to work out an exchange. It is not like I am even asking for a refund. The faucet I was looking to exchange for was actually more expensive. At minimum I would think they would allow me to exchange and pay the difference. Considering what I went through I would think they would offer to cover the minimal difference. Now I am stuck with a $210 faucet I cannot use and need to find another one. To say I am angry is an understatement.Desired Settlement: At first I wanted an exchange, but since they have been so difficult to work with I now want a refund. My next step if this fails is to get my credit card company involved so they can mitigate the matter.

Business

Response:

Dear [redacted],

We have reviewed your concerns and have approved your return as a courtesy due to the circumstances of your order. We will be requesting that your return be sent to our Denver facility as this is not able to be sent back to the manufacturer because it is beyond the thirty days. Our returns department will be sending your RGA information to your email address associated with the order. Please make sure to follow the instructions and package the faucet correctly as if it is damaged during the shipping back we will not be able to credit this return. This Faucet can not returned if it has been installed, if this is returned as in any other condition other than new and in 100% resalable condition we will not accept this return. we hope by offering this return we resolve this complaint.

Thank You

Review: Ordered a shower on July 1st. It was to be delivered about 3 weeks later. It was delivered 6 weeks later damaged. The shipment was refused on 8-9-13 and was returned that day to Tucson, AZ. The next week I talked to [redacted] at [redacted] and she indicated that efaucets told them to take the shower to their surplus location as they did not want it back. On 8-12-13 a representative at efaucets told me it would take 7 to 14 days for the refund. I attempted to contact a supervisor/manager after 14 days and was not allowed to talk to one of them. On 8-29-13 I was assured by Joni at efaucets that I would have a refund and email that day. Today is 8-30-13 and I have not received the credit on my credit card nor have I received the email. Order #[redacted]Desired Settlement: A full refund of $1080.88, which includes shipping, as I did not receive any useful product. If it would have been packed correctly I would likely have a shower that I could use. Fiberglass wall panels were packed in a flimsy box and laid flat on a pallet with glass shower doors piled on top and then the shower pan on top of that with the panels and doors overhanging the pallet as they are about 5 feet long. They were not secured to the pallet and one box was open when it arrived. You do not lay glass and fiberglass flat on a pallet.

Business

Response:

Dear [redacted],

Review: I have not received my sink, [redacted] 28-1-56 in Graphite Mineral finish, as promised on multiple occasions from efaucets.com, 38 days after ordering it AND efaucets.com immediately charged my credit card for the sink. I ordered it on January 06, 2015 and my credit card was charged on January 06, 2015.

The efaucets.com website indicated my sink was in-stock and would be shipped in five to seven days from the date I ordered it. Furthermore, the same sink showed up as in-stock on efaucets.com up to last night, FEB 11, 2015, when I checked, which I find highly suspect (37 days after I ordered it). I was told it would be shipped to me on multiple occasions after spending from 20 to over 60 minutes on the phone in queue to talk to a representative each time I called.

Each time I call or email I am given another lame excuse of some production issue or materials defect. Why would a company sell me a sink it does not have, charge me for it immediately, and then tell me they will cancel and refund my order only after they confirm cancellation of the order with the actual manufacturer, [redacted]??? What do they need to confirm? The sink is allegedly not going to be made or shipped to me until February 27, 2015. Incidentally, this is at least the fifth date I've been given for shipment of the sink to me. I was previously told it would shipped to me on January 19th, 26th and February 4th and 9th. There were a couple of other dates I was given, but I didn’t write those down. They should just cancel the order and refund/credit my charge card. They sold and charged me for a sink that they don't have and that does not exist in stock or otherwise, apparently. I was not advised that the product was not actually in-stock from the beginning. I was never notified that the product would not be coming or would be delayed; in fact, had I not make numerous telephone calls and emails to them I'm certain that I would not have heard from them, but they certainly charged me and took my money. Also, I have been forced to buy a new sink elsewhere and have had to delay arrangements with my plumber several times already.

This is fraud, misrepresentation, false advertising, unprofessional, and unethical. It’s bad business, if not an outright criminal enterprise and there are numerous such stories like mine I have found online related to efaucets.com. There are people waiting for their products for two months and refunds for another two months after they were promised a refund. It's shameful. I have filed a complaint with my credit card company to dispute the charge.Desired Settlement: I want IMMEDIATE cancellation of my order and a FULL refund of $286.50. I have already initiated an inquiry with my credit card company for fraud and misrepresentation.

I expect and demand a full cancellation, refund, and credit in full of $286.50 with NO fees, penalties, or reductions, of any kind. There will be no restocking fee because there was no sink and according to efaucets it was never made because [redacted] keeps getting defective batches of materials and my sink has not been produced, distributed, shipped, or delivered. Therefore, there must be NO restocking fee or deduction or fee of any kind, period. Plus, since they did not deliver the sink in five to seven days - Now 38 days and counting and now it might allegedly ship on FEB 27, 2015 they are seriously delinquent in product/service delivery. This is false advertising at a minimum, if not full-on fraud.

Business

Response:

Dear [redacted],

We apologize that the [redacted] Sink has been placed on an unexpected back order. We work very closely with our manufacturers

and suppliers to be able to provide the most accurate lead time possible on our

site. Occasionally unforeseen circumstances like production delays occur and

end up pushing the expected ship date out farther than was originally

projected. [redacted] has informed us of this and unfortunately we have no control of this. When this happens we do try

to inform our customers of the delay. We

apologize if this information was not made available to you prior to the

contact you initiated.

Review: My husband placed an order for a sink & faucet. They were not to be delivered in time so I attempted to cancel the order. The faucet had already shipped but the sink had not. I have been trying to get a credit for the sink for just about a month and still nothing. We returned the faucet and they are supposed to issue the credit within 10 business days. It has only been 2 business days but based on their failure to issue a credt in a timely manner for the sink, I am not hopefull.

Another issue is they advertised free shipping on purchases over $99.00. Each item was over $99.00 and although they did not charge for "shipping", they did charge a $24.00 handling fee. Totally unacceptable and misleading in my opinion.

Not to mention that every time I call, which is all too often, there is a horrendous wait time because they only have 1 person on the phones.

I have been dealing with Jennifer, who is supposed to be the supervisor. She keeps setting expectations that they are unable to meet.Desired Settlement: My credt card credited for the full purchase price, including the $24.00 "handling" charge and no restocking fee. I will accept responsibility for the return shipping. I just want to be done with this company that knows nothing of customer service. I would gladly pay 3 times more for identical items at an establishment that knows the meaning of customer service.

Business

Response:

Dear [redacted], We have credited your account on 1/27/2015 for the returned item Price Pfister F-529-9MDC qty 1. Cancelled item Blanco 441611 qty 1 plus shipping. $558.58 has been credited to your account. We apologize for the frustration you have experienced with your order.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 11/17 I ordered a light fixture from eFaucets (order [redacted]) which is owned by elm improvements. On 11/18 eFaucets sent me an email indicating item was no longer available from manufacturer. 12/17 a month later, I received my Visa statement. $338.29 charge was made on 11/17 when light fixture was ordered. However, business neglected to credit my Visa for the light fixture they could not deliver. I contact business by phone and email on 12/17. After lots of time on phone, they said they don't know what the refund didn't happen when they couldn't get product ordered but customer service said they would resubmit for refund. 12/23 and I do not have the refund.

I would like a refund of $3338.29 for the product they could not get from manufacturer. Also, I believe this is a bad business practice. They charged my account the day of order, knew they next day they could not fulfill order and did not refund funds. If I had not found the issue on when looking at charges closely on credit card statement, I believe this company would have never refunded the amount. I think it is a practice they do on purpose. This is a form of stealing and a scam. Since they still have not credit the $338.29 I have tried to contact again but phone hold times are over 30 minutes, which I do not have time to do and should have to do.Desired Settlement: In addtion to an immediate refund, I would like a letter of apology and would like others to know.

Business

Response:

We

apologize for any unanticipated delays in regards to issuing credit to your

account. Our Accounting Department has

been alerted to issue immediate credit.

You can expect this credit within 2 business days.

Review: An internet purchase from efaucets.com:

RE: eFaucets.com Customer Service Request - (eFaucets.com Ticket# [redacted])?

RE: eFaucets.com Customer Service Request - (eFaucets.com Ticket# [redacted])

11/05/14

To: eFaucets.com - Customer Service

Hi,

I have received the merchandise - thank you.

BUT I have not received the response promised below (2 weeks ago).

--------------------------------------------------------------------------------...⇄ />
From: [email protected]

To: [redacted]

Subject: RE: eFaucets.com Customer Service Request - (eFaucets.com Ticket# [redacted])

Date: Tue, 21 Oct 2014 16:18:01 -0400

Dear Valued Customer,

I have notified the proper departments and they are looking into it for you, you will be notified via email to the outcome.

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email. You can also get immediate assistance during our normal business hours via our Live Chat support service by clicking the link below: [redacted]"

We look forward to fulfilling all of your Home Improvement needs.

Sincerely,

The eFaucets.com Team

eFaucets.com

[email protected]

Toll-Free: ###-###-####

Fax: ###-###-####

http://www.efaucets.com

=======

Subject: eFaucets.com Customer Service Request

Date: 10/19/2014 7:45:16 PM First Name: [redacted]

Last Name: [redacted]

User Email: [redacted]

Subject: Website Error

Subject Other:

Order Number: [redacted]

My cart and checkout showed $7.99 Shipping but my order confirmation e-mail showed $ 8.99 ? It's only a buck but the SHOULD charge they you say.

I figure you owe me $ 1.00, and you really ought to fix your website.

I e-mailed Customer Service Request - (eFaucets.com Ticket# [redacted]) and received a response:

"Dear Valued Customer,

I have notified the proper departments and they are looking into it for you, you will be notified via email to the outcome."

I never received a notification. A follow-up e-mail from me, and other communications from me were ignored.Desired Settlement: They owe me $1.00 and they sure as heck ought to fix their web-site not to quote one amount for shipping then charge another.

Business

Response:

We

apologize for any unanticipated delays in regards to issuing credit to your

account. Our Accounting Department has

been alerted to issue immediate credit.

You can expect this credit within 3 business days.

Review: Placed an online order #[redacted] on 6/9/14. Still have not received entire order and now cannot get anyone to return calls.Desired Settlement: We would like complete delivery of order.

Business

Response:

Dear [redacted],

We apologize that you have had this experience

with your order. We are more than happy to investigate this further. Our returns team is working with the warehouse and investigating the lost shipment. On July 22, 2014 there was a RGA# [redacted] Lost Shipment (tank) and a reorder was placed. We apologize and are working to resolve your order issue.

I purchased a toilet on a Sunday Oct 18th in the morning and at the "Add to cart" button it clearly stated "Quote: Ships the Same Business Day When Order is Placed Before 3:00 p.m.(CST)*" so my order would go out on Monday the 19th. It is now the 20th and I haven't received any shipping notification so I called. The lady put me on hold for some time because she had to contact the warehouse to find out about my order, she got back one for the second time first one checking if I was still there and if I wanted to continue to hold and she said it would ship most likely today. Now I told her that it clearly states ships next day if ordered before 3:00pm and she said yes but we usually take 24 to 48 hours to ship. In my opinion this is false advertisement and something should be done! I tried to tell them over and over and they didn't care she said I cant help you you need anything else, no I will put a rush on it or anything..

I recently purchased a ceiling light/fan for a bathroom remodel. I accidentally purchased 2 of the same item and only needed one. Within a few minutes I contacted their customer service to stop the order from going through, but it was too late.
I proceeded to obtain all information necessary to return the item to the company. The item was received in the warehouse that I was told to ship it to on March 28, 2014. However, the refund was not issued to me. It took me nearly 2.5 months and countless e-mails for me to try to get my money back. I have finally received an e-mail stating that I would be receiving my refund, less the 15% restocking fee. I am still waiting for the amount to be credited to my credit card.

Ordered part on the 2nd. Called faucets on the 17th was not ordered yet. I was mad an cancelled. I had received no communication from them and they said it would be another 2 weeks just to get it in the warehouse. The website said ship in 5 to 7 business days. Then they told me 24 to 48 hours to confirm cancellation & credit, called on the 21st no cancel confirmation yet called 25th they said they just got the confirmation to credit in 24 to 48 hours. I asked for written documentation & asked for a supervisor each time they refused. I called again on 31st and received yet another line of ** they said 7 to 10 business days to cancel. It still has not been refunded to my credit card. I called on the 8th spoke to [redacted] and it was credited on the 3rd on April. I called my Credit card and they said no. He along with everyone else refused to allow me to speak to a supervisor and refused to give me documentation on my credit. NEVER NEVER NEVER USE THEM!!!

Review: Returned all items and owed $1400 in refund - its been 5 months and no refund issued. I have written emails twice and called 5 times.

Every time I call I am told I am indeed owed a refund that "they don't know what happened" but they will make sure the refund is issued ASAP.

Then no refund. They have been sitting on my money for 5 months!Desired Settlement: I am seeking a FULL refund of the entire purchase price of all returned items. I should not be charged a restocking fee on any items that may have otherwise been subject to a restocking fee (3 of the 4 items). The item that was never actually delivered (the bathtub) should not have been subject to a restocking fee anyway.

Business

Response:

Dear [redacted],

We

apologize for any unanticipated delays in regards to issuing credit to your

account. Our Accounting Department has

been alerted to issue immediate credit.

You can expect this credit within 3 business days.

Review: I returned a Delta faucet in June 2014. The distribution center that received the return confirmed receipt of the product and confirmed that they credited efaucets.com on June 16, 2014. I corresponded with efaucets (via live chat) on 9/22 and was told: "I apologize for the delay in getting your credit. Our accounting dept is falling behind. That will be issued back to your card within 72hrs. They are all gone for the day so I'll send an email to my supervisor to get this moving."

There was no credit issued within several business days so I followed up again on 9/29. Again, I was told I should see a credit in 2-4 business days. This company has had my credit for more than 100 days and they have not returned the credit to me. I would like to receive my refund.Desired Settlement: Refund

Business

Response:

A refund in the

amount of $193.03 has been issued on 10/3/2014 forthe Returned item Delta Faucet 9178-DST qty 1 less 5% discount given at the time of order placement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a finish shower/tub kit in early October 2014 and was provided incorrect information regarding the American Standard valve type therefore the product did not fit and had to be returned. I understand this can happen, so I requested an RMA number for the return and I did not mind that I was paying for the return. I took approximately two weeks of emails & some phone calls to get the information needed for the return. I mailed in the return as requested but have never received the credit back to my credit card for the product. They have verified they received in good shape but even after numerous phone calls and emails have yet to give me the credit, but plenty of excuses. They were first saying they were waiting for the paper work from the warehouse and once it arrived my account would be credited in 7-10 days. After about a month the excuses changed to the credit department and I still have not seen the credit. They say they will email me back and/or call me back, but they never follow through on any of their promises. Maybe you can get their attention, they just seem to give me excuses and promises, anything to get me off the phone!Desired Settlement: Refund the amount of the charge for the return back to my credit card

Business

Response:

Dear [redacted], We are showing that your account was credited on 12/19 for $289.63 This was for the Returned item American Standard [redacted] qty 1 plus CO sales tax.